Our Reviews
Douglas H|2023 Chevrolet Tahoe
Confirmed Service Customer
3/19/2026
It was good
3/21/2026
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
JUSTIN, TX
Sharlene C|2023 Chevrolet Colorado
Confirmed Service Customer
3/20/2026
Dason was great as always. Service was faster than I thought. 30K mile service . They took it thru the wash and came out looking great !
3/20/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
SUNSET, TX
Donald H|2023 GMC Sierra 1500
Confirmed Service Customer
3/19/2026
As always the best service. Shawn is the best.
3/21/2026
Hi, thank you for the high star rating and for the wonderful review! We do hope we can be of assistance in the future. Take care!
ALVORD, TX
Richard S|2017 GMC Acadia Limited
Confirmed Service Customer
3/20/2026
Met by service personnel promptly when I entered the service bay. Relayed all the information for work to be done to my service representative Brayan. Everything was done in a timely manner.
3/21/2026
Hi, thank you for taking the time to leave us this information about your recent visit. We hope to be of service to you again in the future. Take care!
BRIDGEPORT, TX
Clinton B|2026 GMC Sierra 1500
Confirmed Service Customer
3/19/2026
Excellent service and attention to detail.
3/21/2026
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
GRAHAM, TX
Andrew M|2026 GMC Acadia
Confirmed Sales Customer
3/17/2026
It was nice to get in there and tell Clay what we were looking for and what we wanted. Clay helped us out with everything and didn't get upset when we weren't able to make up our minds.
CLAYTON ESTES
3/21/2026
Hi, we're happy you found our staff to be so supportive during your experience here at James Wood Chevrolet Buick GMC! We sincerely value your business and look forward to your next visit. Take care!
FORT WORTH, TX
Pansy D|2021 GMC Acadia
Confirmed Service Customer
8/31/2025
My service advisor had to step away for a family matter, her team stepped right in and got my service started. As soon as she returned she checked with me.
9/2/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
NORTH RICHLAND HILLS, TX
Matthew H|2025 Chevrolet Tahoe
Confirmed Sales Customer
9/1/2025
Fantastic experience. Rocco did a great job and made it easy for us. He had everything ready to go for us when we showed up. 10/10
ROCCO ROTUNDO
9/2/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
FRISCO, TX
Christopher N|2025 GMC 1500 Sierra
Confirmed Sales Customer
9/1/2025
Excellent selection. Great price. Great service.
JAMES GLAROS
9/2/2025
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
KELLER, TX
Melissa J|2025 Chevrolet Traverse
Confirmed Service Customer
9/1/2025
Quick and Shawn was very pleasant
9/2/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
BOWIE, TX
Darryl M|2025 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
9/1/2025
I had a great experience with everyone at the James Wood Dealership. Lanny Loesch was very helpful in helping me find the truck I needed. He was very professional and helped the deal making process flow easily. Rocco Rutundo was also extremely helpful and very personable, while helping me get set up for OnStar and all the Customer Service apps for the vehicle. Both of these guys made the experience terrific. Also, Dane Shelton was very helpful in getting the paperwork and financing taken care of. I have found the dealership for every truck purchase I will need in the future. Appreciate the service and attention to detail from the James Wood Team!!
LANNY LOESCH
9/2/2025
Thank you for highlighting some of our team members who helped make your experience a great one! We truly value your business and look forward to welcoming you again soon.
MILLSAP, TX
Jennefer W|2025 Chevrolet Corvette
Confirmed Sales Customer
9/2/2025
Andrew was very accommodating and friendly
ANDREW BAIER
9/3/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
FT WORTH, TX
Marion B|2020 Chevrolet Equinox
Confirmed Service Customer
9/8/2025
Friendly and respectful
9/9/2025
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
ARLINGTON, TX
Maria B|2020 Chevrolet Trax
Confirmed Service Customer
9/8/2025
Krystal fue muy amable
9/9/2025
Estamos dedicados a brindar un servicio al cliente de calidad en todas las áreas de nuestro concesionario. ¡Gracias por tomar el tiempo de notar esos esfuerzos y por dejar una evaluacion tan increíble!
NEWARK, TX
Kenneth S|2024 GMC Sierra 2500 HD
Confirmed Service Customer
9/10/2025
Everything was communicated very well and done in a timely manner.
9/11/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
BOYD, TX
Ford E|2026 Chevrolet Equinox
Confirmed Sales Customer
9/9/2025
Good selection
BILLY BALDERAS
9/10/2025
Hi there, thank you for taking the time to leave a review for us at James Wood Chevrolet Buick GMC. We're happy we could meet your expectations! Thank you, and have a fantastic day!
IWO PARK, TX
Gordon M|2026 GMC Sierra 1500
Confirmed Sales Customer
9/9/2025
Great experience.
MATTHEW GARRETSON
9/10/2025
Hello, thank you for your kind words and this wonderful review! Thanks again for taking the time to leave us this information about your recent visit. Take care!
WEATHERFORD, TX
Corbin G|2025 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
9/9/2025
Great experience, Rocco made sure everything went smoothly.
ROCCO ROTUNDO
9/10/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at James Wood Chevrolet Buick GMC! Thanks again for taking the time to leave us this information about your recent visit. Take care!
RUNAWAY BAY, TX
Randall C|2023 GMC Sierra 1500
Confirmed Service Customer
9/9/2025
Courteous, professional, expeditious, and friendly! Waiting area was very clean and comfortable as it alwats is! Dustin, my service tech was very thorough. He checked for any recalls on my vehicle. He also ordered a windshield that needs replacing, that will be delivered in about a month. My vehicle was washed and wiped dry and looked very nice. Very pleed with my experience! When I was going to pay, I realized I had forgotten my wallet! But, fortunately I have MY GMC points and paid with them! Great James Woods team! Keep up the great culture/atmosphere/culture, and quality of work!
9/10/2025
Wow, we're glad you had such a wonderful experience with us! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to see you soon!
BOYD, TX
Jeff H|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
8/31/2025
Kaitlin Gibson is the best service writer ever!
9/2/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
FORT WORTH, TX
Jesse C|2026 Chevrolet Traverse
Confirmed Sales Customer
9/8/2025
Excellent experience
DREW WARD
9/9/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
BASKIN, LA
Charles F|2020 GMC 1500 Sierra
Confirmed Service Customer
9/8/2025
Oil change in timely manner and washed the outside of my vehicle
9/9/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
ALVORD, TX
Barbara S|2024 GMC Sierra 1500
Confirmed Service Customer
9/8/2025
Great with the exception even with an appointment I waited an hour and one half!
9/9/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
RHOME, TX
David R|2015 GMC 2500HD Sierra
Confirmed Service Customer
9/8/2025
Have no complaints.
9/9/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
PALO PINTO, TX
Adrian M|2025 GMC Sierra 1500
Confirmed Sales Customer
9/8/2025
Easy transaction very friendly service and willing to help on every step to get my truck and apps linked and running smoothly great job
CHRISTOPHER PRIDDY
9/9/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
ARLINGTON, TX
Jeremy C|2023 GMC Sierra 1500
Confirmed Service Customer
9/10/2025
Took good care of me
9/11/2025
Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at James Wood Chevrolet Buick GMC!
SPRINGTOWN, TX
Randall G|2025 Chevrolet Silverado 2500 HD
Confirmed Service Customer
9/11/2025
Front end issue was fixed and tint was applied to windows.
9/12/2025
Hi, we are so happy to read such a great review about James Wood Chevrolet Buick GMC! We can't wait to see you again, have a great day.
WEATHERFORD, TX
Robert V|2025 GMC Sierra 1500
Confirmed Sales Customer
9/11/2025
Karen was extremely helpful and informative
KAREN PATTISON
9/12/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
HASLET, TX
Katherine M|2007 Chevrolet Avalanche
Confirmed Service Customer
9/8/2025
Great
9/9/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
RUNAWAY BAY, TX
William B|2024 GMC Sierra 2500 HD
Confirmed Service Customer
9/8/2025
Always a great experience at James Wood!
9/9/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
JACKSBORO, TX
Cody H|2022 Chevrolet 2500HD Silverado
Confirmed Service Customer
9/8/2025
Shawn is always friendly and thorough. Wouldn’t want anyone else handling service on my vehicle.
9/9/2025
Thank you for your kind words! We’re thrilled to hear that our staff has earned your trust and continues to provide excellent service. We truly appreciate your continued support. If you ever need anything, we’re always here to help!
DECATUR, TX
John J|2021 GMC 1500 Sierra
Confirmed Service Customer
9/10/2025
Great experience, friendly personnel.
9/11/2025
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Best wishes, James Wood Chevrolet Buick GMC
NEWARK, TX
Gary H|2023 Chevrolet Silverado 2500 HD
Confirmed Service Customer
9/10/2025
Very professional and provided great service!
9/11/2025
Hi, thanks for your praise and kind comments about our team. Thank you again for the great review!
DECATUR, TX
Diana A|2014 Buick Encore
Confirmed Service Customer
9/10/2025
Assigned Service Adviser was not available when I showed up to drop off at my appt. Someone else filled in. I was never contacted when my vehicle was ready. I sent a request asking about it to the text link provided. I never received an answer. I had to call to find out my vehicle was ready and had been for 5 hours according to the printout.
9/11/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
RHOME, TX
David N|2024 Chevrolet Silverado 1500
Confirmed Service Customer
9/12/2025
They were fast on getting my service done
9/13/2025
Efficiency matters, and we’re glad we could get you taken care of quickly. Thank you for recognizing our efforts — we’ll be here to deliver that same reliable service whenever you need us again!
RHOME, TX
Jeffery H|2025 GMC Sierra 2500 HD
Confirmed Service Customer
9/10/2025
It was very efficient, taken care of my needs
9/11/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at James Wood Chevrolet Buick GMC! We look forward to helping again in the future. Take care!
NEWCASTLE, TX
James F|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
9/10/2025
Excellent service and very friendly.
9/11/2025
Hi, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
JUSTIN, TX
Michelle H|2016 Buick Encore
Confirmed Service Customer
9/10/2025
The service from James Woods staff and crew has put my trust level for this company high, and I would choose no one else.
9/11/2025
Hi there! We're so happy we were able to help you out! Reviews like this give us motivation and help us ensure we provide high-quality care. If you have any further questions, please give us a call. We're always happy to help! Best wishes, James Wood Chevrolet Buick GMC
RHOME, TX
Verna J|2024 GMC Sierra 1500
Confirmed Service Customer
9/10/2025
Great service as always.
9/11/2025
Hello, thank you for your kind words and this wonderful review! We sincerely value your business and look forward to your next visit! Best wishes, James Wood Chevrolet Buick GMC
DECATUR, TX
John B|2025 GMC Canyon
Confirmed Sales Customer
9/11/2025
Rocco was incredible! In and out of the dealer quickly, easy going & comfortable experience!
ROCCO ROTUNDO
9/12/2025
Hi, we're happy you found our staff to be so supportive during your experience here at James Wood Chevrolet Buick GMC. We are always more than happy to assist you if anything else comes up. Take care!
FORT WORTH, TX
Kylee B|2025 GMC Yukon
Confirmed Sales Customer
9/11/2025
First time buying from James Wood and I will be back because of Clay Estes!! Highly reccomend Clay! I live in DFW and we were able to do everything over the phone and he made it so easy when I came to pick up my new Yukon!
CLAYTON ESTES
9/12/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! Reviews like this give us motivation and help us ensure we provide high-quality care. Congratulations on your new vehicle, Kylee! We are always more than happy to assist you if anything else comes up. Best wishes, James Wood Chevrolet Buick GMC
BEDFORD, TX
Linda L|2013 Chevrolet 1500 Silverado
Confirmed Service Customer
9/11/2025
Great Service
9/12/2025
Hi there, thank you so much for your positive comments about James Wood Chevrolet Buick GMC! Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
PONDER, TX
Cynthia S|2019 GMC Acadia
Confirmed Service Customer
9/13/2025
Kyle communicated with me about by status. He made sure that he did everything needed to be done.
9/14/2025
Thank you for highlighting Kyle’s communication! Ensuring your vehicle is properly cared for and keeping you informed is always our top priority.
PARADISE, TX
Brett V|2025 GMC Sierra 1500
Confirmed Sales Customer
9/9/2025
Had an outstanding experience with James Wood. Rocco was upfront and honest about the entire process. I had bad experiences with a couple of dealerships in the DFW metroplex were they were not being upfront and honest and were playing games. Once again, I had a great experience purchasing this vehicle!
ROCCO ROTUNDO
9/10/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! Congratulations on your new vehicle, Brett! We look forward to helping again in the future. Best wishes, James Wood Chevrolet Buick GMC
CELINA, TX
William T|2025 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
9/10/2025
“Rocco” ensured everything was done and ready for me to look at. i was pressed to get a vehicle and Rocco provided 5 star service!! could be more happy with the process and i love my New 2500 Silverado.
ROCCO ROTUNDO
9/11/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! Congratulations on your new vehicle, William! We look forward to helping again in the future. Take care!
SPRINGTOWN, TX
Ronald K|2024 Chevrolet Suburban 1500
Confirmed Service Customer
9/12/2025
A+
9/13/2025
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
BRIDGEPORT, TX
Rebecca V|2026 GMC Terrain
Confirmed Sales Customer
9/12/2025
It was quick and easy.
ROCCO ROTUNDO
9/13/2025
We’re glad your visit was both quick and easy! Making every experience seamless is our goal, and we look forward to welcoming you back for the same smooth service.
WICHITA FALLS, TX
Jason E|2020 Chevrolet 2500HD Silverado
Confirmed Service Customer
9/7/2025
It went well
9/8/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
CHICO, TX
Stephen A|2020 Chevrolet 2500HD Silverado
Confirmed Service Customer
9/7/2025
Krystal was always very helpful and forthcoming with information. It's understandable that parts weren't available so the repair took longer than usual.
9/8/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
SPRINGTOWN, TX
Keith W|2026 Buick Enclave
Confirmed Sales Customer
9/12/2025
PERFECT
ROCCO ROTUNDO
9/13/2025
One word that says it all! We’re grateful for your kind feedback and will keep aiming for that “perfect” mark every time you visit.
FT WORTH, TX
Heather P|2025 Chevrolet Equinox
Confirmed Service Customer
9/13/2025
Staff was very nice and helpful
9/14/2025
Thank you! We’re glad our staff were nice and helpful—friendly, attentive service is what we hope every customer experiences.
RHOME, TX
Jaime T|2025 GMC Sierra 3500 HD
Confirmed Service Customer
9/13/2025
James Wood always go above and beyond when it comes to Customer Satisfaction!
9/14/2025
Thank you for recognizing James Wood Chevrolet Buick GMC! Going above and beyond for customer satisfaction is what we aim for, and we’re thrilled you noticed.
ALVORD, TX
Jacqueline D|2025 GMC Acadia
Confirmed Service Customer
9/13/2025
Bryan Stanley always takes care of all My vehicle needs. Great Customer Service!
9/14/2025
Bryan will be delighted to hear your kind words! Taking care of your vehicle needs with great customer service is what we aim for every day.
BOWIE, TX
Stephanie R|2008 Chevrolet Silverado
Confirmed Service Customer
9/15/2025
Everyone I encountered was polite and professional. I was made to feel comfortable being there and asking questions. I would recommend this dealership to anyone and everyone.
9/16/2025
Thank you for your kind words about our polite and professional team—we’re delighted you felt comfortable and confident during your visit. We look forward to seeing you again soon!
NEWARK, TX
Kevin M|2025 GMC Sierra 1500
Confirmed Sales Customer
9/15/2025
Fast, friendly and no hassle experience.
ANTONIO LARA
9/16/2025
We’re glad your experience was fast, friendly, and hassle-free—exactly how service should be! We’re here for you anytime you need us.
SUNSET, TX
Laurie E|2021 Buick Enclave
Confirmed Service Customer
9/15/2025
Scheduling was very easy, communication was great. Service was thorough.
9/16/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
SUNSET, TX
Richard K|2021 GMC 1500 Sierra
Confirmed Service Customer
9/11/2025
I was there to have my truck serviced. Shawn Hooe is my contact. I’ve been working with Shawn for 4 years. We have two trucks we purchased at James Wood in Decatur from Derek Ward. Everyone at the dealership is so kind and friendly and knowledgeable. I cannot say enough about Shawn and Derek. Those two tell me that James Wood in Decatur is a first class dealership. I cannot imagine working with any other dealership because when you found the best there’s no where else to go. Keep up the great work.
9/12/2025
Hi there, we are very happy to have provided you with such a positive experience! Reviews like this give us motivation and help us ensure we provide high-quality care. Thank you again for taking the time to let the world know about your positive experience. Best wishes, James Wood Chevrolet Buick GMC
SAGINAW, TX
Jonathan J|2025 GMC Sierra 2500 HD
Confirmed Service Customer
9/11/2025
Dason was very professional and kept me updated on my truck
9/12/2025
Hi there, thank you so much for your positive comments about James Wood Chevrolet Buick GMC! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
WEATHERFORD, TX
Greg L|2021 GMC 1500 Sierra
Confirmed Service Customer
9/11/2025
Shawn Hooe is very courteous and professional .
9/12/2025
Hi, we're happy you found our staff to be very courteous and professional during your experience here at James Wood Chevrolet Buick GMC. Please don't hesitate to reach out to us if there's anything more we can do!
JUSTIN, TX
Angela J|2024 Chevrolet Trax
Confirmed Service Customer
9/16/2025
My car radio wouldn't turn off I called and was told it may take up to 2 days and I'd have to leave my car.. At this point I had no choice a nice young man named Dyson or Dayson I'm sorry if I messed his name up but he went above and beyond and hit me out in under 2 hours he needs a raise
9/17/2025
Thank you for your kind words! We're thrilled to hear that Dason provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
FT WORTH, TX
Stanley S|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
9/16/2025
Due to my travel schedule I realized I needed to come in for service without being able to schedule an appointment. So, I showed up early on Monday morning and was assigned to Dason. He took care of what I needed done and made me aware of other things I need to schedule as soon as my travel schedule allows. Had me in and out without an appointment in an hour - and made sure I knew what needs to be addressed as soon as I can. Thanks Dason.
9/17/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
DECATUR, TX
David D|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
9/17/2025
Matt was a great salesman. Really helped me find the truck I not only wanted but needed
MATTHEW GARRETSON
9/18/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
BOYD, TX
Jodi M|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
9/14/2025
Clay did a amazing job helping me find the right fit
9/15/2025
We want all our clients to have a comfortable and stress-free experience with us! If you're ever in need of more help, please let us know!
BRIDGEPORT, TX
Gary H|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
9/16/2025
Very fast on finding truck I wanted
LANDON EAST
9/17/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
BOWIE, TX
Kevin C|2025 Chevrolet Tahoe
Confirmed Sales Customer
9/16/2025
Clay Estes has by far made this the best car buying experience we have had in a long time. When I first called Clay to ask about a Tahoe, he made sure our needs were met. What we liked the most, he was very honest and transparent. We live 4 hours away and will make that drive again to buy another Chevy.
CLAYTON ESTES
9/17/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
CYPRESS, TX
Michael H|2019 Buick Enclave
Confirmed Service Customer
9/16/2025
Great service! Friendly people!
9/17/2025
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
BOWIE, TX
Dwight R|2023 Buick Enclave
Confirmed Service Customer
9/16/2025
I have been buying vehicles and brought family members to JWM for many years. We always receive excellent service in Sales and the Service Department. Brian Stanley and Shawn Hooe, Service Advisors, have always been excellent to work with.
9/17/2025
Thank you for your kind words! We truly appreciate your continued loyalty and are thrilled to hear that you've had a positive experience with our team. It's always a pleasure to assist you, and we look forward to serving you again in the future!
DECATUR, TX
Karl J|2020 Chevrolet Blazer
Confirmed Service Customer
9/18/2025
Quick, friendly and professional service by Bryan, Paul, Starla and the payment desk staff
9/19/2025
Hi, we appreciate your positive review about your recent experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
FT WORTH, TX
Rachel R|2025 Chevrolet Equinox
Confirmed Service Customer
9/18/2025
Everything was good.
9/19/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
COLLEYVILLE, TX
Michael P|2026 GMC Sierra 1500
Confirmed Sales Customer
9/20/2025
No pressure. Extremely kind staff. Marty and Jeff were a pleasure to deal with.
RICHARD MITCHELL
9/21/2025
Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WEATHERFORD, TX
James A|2017 Chevrolet Trax
Confirmed Service Customer
9/12/2025
It was great my service advisor dason aka the white mystery was excellent
9/13/2025
We love that you highlighted Dason — he brings both skill and personality to every visit! We’re thrilled he made your experience excellent, and we look forward to making your next stop just as memorable.
decatur, TX
Chaz B|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
9/12/2025
The whole process was amazing and super easy very friendly and made sure I was totally satisfied and helped me find the perfect truck
KAREN PATTISON
9/13/2025
Hearing that the process was not only easy but also left you completely satisfied means so much to us. Helping you find the perfect truck is what it’s all about, and we can’t wait to see you enjoying every mile in it!
SAGINAW, TX
Derek P|2025 GMC Sierra 2500 HD
Confirmed Service Customer
9/12/2025
It’s good.
9/13/2025
Thank you for your feedback! We’re happy your visit met your expectations and look forward to making your next experience even better.
BRIDGEPORT, TX
Ray P|2025 GMC Sierra 2500 HD
Confirmed Service Customer
9/12/2025
Great experience as always.
9/13/2025
Consistency means everything, and we’re so glad your visits with us continue to be great. We’ll keep working hard to make every experience just as dependable and welcoming in the future!
DECATUR, TX
Morgan H|2026 GMC Terrain
Confirmed Sales Customer
9/12/2025
This was the smoothest car buying experience I’ve had. Everyone was very friendly.
JAMES GLAROS
9/13/2025
Consistency means everything, and we’re so glad your visits with us continue to be great. We’ll keep working hard to make every experience just as dependable and welcoming in the future!
DENISON, TX
Robert H|2026 GMC Sierra 1500
Confirmed Sales Customer
9/16/2025
Landon was very patient with me and answered all my questions and found the perfect pick for me.
LANDON EAST
9/17/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
BRIDGEPORT, TX
Debra G|2023 Chevrolet Traverse
Confirmed Service Customer
9/19/2025
My experience was good. Service rep, Dason, was very helpful, kept me informed, always professional and polite.
9/20/2025
Hello, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!
CHICO, TX
Renata C|2024 Chevrolet Equinox
Confirmed Service Customer
9/19/2025
Was a good experience!
9/20/2025
We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
DECATUR, TX
Bryon P|2025 GMC Terrain
Confirmed Sales Customer
9/23/2025
Everything went sm
BOBBY MILLER
9/24/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
SOUTHLAKE, TX
Steven W|2026 Chevrolet Colorado
Confirmed Sales Customer
9/2/2025
From the moment I called and got a hold of Drew Ward, until the moment I drove off the lot with a new truckI felt like I was well taken care of.
DREW WARD
9/3/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
FORT WORTH, TX
Arthur J|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
9/2/2025
Everyone was so nice and helpful with me getting the truck that I was looking for and Marty was the man in getting things done.
RICHARD MITCHELL
9/3/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
FLINT, TX
Richard N|2025 GMC Sierra 1500
Confirmed Service Customer
9/15/2025
It was a great experience, I made my appointment with James Wood, they got me in at my appointment time and I my truck was ready within the hour. Very friendly and helpful team!
9/16/2025
It’s wonderful to hear your visit with James Wood Chevrolet Buick GMC went smoothly, from scheduling to having your truck ready within the hour. We’re happy our friendly team made a positive impression. We look forward to welcoming you again on your next visit!
WATAUGA, TX
Randall G|2025 Chevrolet Silverado 2500 HD
Confirmed Service Customer
9/15/2025
Service Department fixed my issue.
9/16/2025
Hello, we're glad we could help! Our team strives to deliver an excellent experience, and we're happy to hear that was the case during your visit. If you have any further needs or questions, please don't hesitate to reach out!
WEATHERFORD, TX
Kevin S|2021 GMC 1500 Sierra
Confirmed Service Customer
9/17/2025
Very nice, very clean, but 2 1/2 hours for a simple oil change felt excessive.
9/16/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
FORT WORTH, TX
Bryan S|2026 GMC Sierra 1500
Confirmed Sales Customer
9/17/2025
Everything went well. Both Landon and Reuben were professional and easy to work with.
LANDON EAST
9/18/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
BOWIE, TX
Harold C|2024 GMC Sierra 1500
Confirmed Service Customer
9/17/2025
Everything was top drawer
9/18/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
DUNCAN, OK
Matthew G|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
9/21/2025
👍🏻👍🏻
MATTHEW GARRETSON
9/22/2025
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
SANGER, TX
Sheila W|2023 GMC Terrain
Confirmed Service Customer
9/17/2025
Had just picked up a nail in the tire. I'm always satisfied with the work performed by the service staff.
9/18/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
PARADISE, TX
Jerry K|2025 Chevrolet Silverado 2500 HD
Confirmed Service Customer
9/17/2025
Krystal was marvelous!! She kept me informed during the process.
9/18/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
SPRINGTOWN, TX
Jason W|2024 Chevrolet Silverado 1500
Confirmed Service Customer
9/20/2025
My sunscreen PPF on the inside of my windshield got scratched during the repair. Must have happened when they did the repairs for the chargers. I had just gotten the PPF installed a few weeks ago and now it is damaged. The only reason I did not notice it was because it was not glaring until driving into the sun. Now that I know it is there, I cannot unsee it and it is right in the driver side of the windshield. Plus I was away for a week for work and did not drive the truck.
9/21/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
RHOME, TX
James S|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
9/20/2025
It was a pleasure doing business with you
LANDON EAST
9/21/2025
James Stewart, thanks again for taking the time to leave us this information about your recent visit. We look forward to your next visit! Take care!
SPRINGTOWN, TX
William S|2026 GMC Sierra 1500
Confirmed Sales Customer
9/20/2025
Easy. Straight forward no nonsense
DREW WARD
9/21/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
CLOVIS, NM
Elizabeth K|2025 GMC Acadia
Confirmed Service Customer
9/23/2025
I drive 85 miles one way for service on my vehicle because James Wood service is awesome!
9/24/2025
Wow, it's feedbacks like yours that really keep us motivated! Thank you again for leaving us this response! We look forward to helping again in the future. Take care!
GRAFORD, TX
Darian W|2026 Chevrolet Equinox
Confirmed Sales Customer
9/23/2025
Amazing ex
ANTONIO LARA
9/24/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
WICHITA FALLS, TX
Derek P|2025 GMC Sierra 2500 HD
Confirmed Service Customer
9/23/2025
I was good
9/24/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
BRIDGEPORT, TX
David M|2023 Chevrolet Silverado 1500
Confirmed Service Customer
9/23/2025
Great communication, timely manner service
9/24/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
DECATUR, TX
Beverly F|2026 Chevrolet Equinox
Confirmed Service Customer
9/13/2025
They were quick to get to it and finish the same day. Thanks
9/15/2025
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
DECATUR, TX
Mitchell C|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
9/15/2025
It was good. Hassle free. Didn’t take too much time.
DEREK WARD
9/16/2025
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
BLUFF DALE, TX
Phillip M|2021 Chevrolet 2500HD Silverado
Confirmed Service Customer
9/30/2025
My service rep was fast and efficient and a pleasure to work with as always
9/16/2025
Thank you for your kind words! We're thrilled to hear that our staff consistently provides you with excellent service. We’ll be sure to pass along your feedback to him. We truly appreciate your continued trust in our team and look forward to serving you again soon!
BOYD, TX
Galen C|2026 Chevrolet Equinox
Confirmed Sales Customer
9/17/2025
I really enjoyed dealing with your salesman Bob Miller. I never felt rushed or persuaded to choose a vehicle I siding want. Bob worked with me and my wife to see we got a really nice vehicle.
BOBBY MILLER
9/18/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
PARADISE, TX
Vicki B|2026 Chevrolet Equinox
Confirmed Sales Customer
9/17/2025
They went through everything very thoroughly
DAVID PLUMLEE
9/18/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
PARADISE, TX
Heriberto A|2022 Chevrolet Tahoe
Confirmed Service Customer
9/17/2025
Like always Krystal always make everything easier 10 ⭐️
9/18/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
DECATUR, TX
Anna M|2026 Chevrolet Equinox
Confirmed Sales Customer
9/18/2025
Drew was very kind and patient.
DREW WARD
9/19/2025
Hi, thanks for your kind comments about our staff! We sincerely thank you for the positive review, and look forward to seeing you again soon!
BRIDGEPORT, TX
Charles B|2016 Chevrolet 2500HD Silverado
Confirmed Service Customer
9/18/2025
I purchased my truck from James Wood. I have been taking it to James Wood, for service since I bought it.
9/19/2025
Hi, thank you for taking the time to leave us this information about your recent visit. We hope to be of service to you again in the future. Take care!
ALVORD, TX
Alissa C|2025 Chevrolet Traverse
Confirmed Service Customer
9/23/2025
Great communication
9/24/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
SPRINGTOWN, TX
Brad B|2024 Chevrolet Silverado 1500
Confirmed Service Customer
9/15/2025
Great staff! Friendly and efficient.
9/16/2025
We’re glad our staff made your visit friendly and efficient—it’s always our goal to provide smooth, positive service. We’re here for you anytime you need us!
WEATHERFORD, TX
Sharlene C|2023 Chevrolet Colorado
Confirmed Service Customer
9/15/2025
Dason is excellent! We appreciate his work and how he handles all concerns with our needs!
9/16/2025
Dason will be thrilled to hear your appreciation—thank you for recognizing how he handles your needs and concerns. We’re here for you anytime you need us!
SUNSET, TX
Joe B|2024 GMC Sierra 1500
Confirmed Service Customer
9/15/2025
Shawn Hooe always greets with a smile and treats me right!
9/16/2025
Thank you for your kind words! We're thrilled to hear that our staff consistently provides you with excellent service. We’ll be sure to pass along your feedback to him. We truly appreciate your continued trust in our team and look forward to serving you again soon!
JACKSBORO, TX
Jeanna F|2025 Chevrolet Equinox EV
Confirmed Sales Customer
9/19/2025
Both sales personnel, Karen Pattison and Jeff B, went above and beyond to help my experience be seamless . Purchasing was easy and effortless and their customer service was outstanding . Very knowledgeable, helpful and followed up with me on my experience.
KAREN PATTISON
9/20/2025
Hi, we're happy you found our staff to be so supportive during your experience here at James Wood Chevrolet Buick GMC! We sincerely value your business and look forward to your next visit. Take care!
DECATUR, TX
Bradley S|2026 GMC Terrain
Confirmed Sales Customer
9/19/2025
Matt was awesome! No pressure buying experience. Thank you!
MATTHEW GARRETSON
9/20/2025
Hello, we're happy to hear you had such a positive experience with our staff! We sincerely value your business and look forward to your next visit. Take care!
SPRINGTOWN, TX
Sanjuanita T|2025 Chevrolet Trax
Confirmed Service Customer
9/19/2025
Mr. Kyle in the service department did a Great job! He answered any questions I had about my vehicle.
9/20/2025
Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
SPRINGTOWN, TX
Joe S|2025 Chevrolet Silverado 1500
Confirmed Service Customer
9/23/2025
Shawn is the best service advisor James Woods has in my personal opinion!!!!
9/24/2025
Our staff is committed to providing each of our clients with the best automotive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
FORT WORTH, TX
Gary Y|2026 GMC Sierra 1500
Confirmed Sales Customer
9/23/2025
Easiest car purchase I have ever been involved with. Most of the transaction was completed over the phone and email exchanges. When I arrived at the dealer everything was just as it was explained/quoted. Signed the required paperwork and a short time later I was on my way. Very satisfied with the whole experience.
ROCCO ROTUNDO
9/24/2025
Wow, we're glad you had such a wonderful experience with us! Congratulations on your new vehicle, Gary! Thank you for choosing James Wood Chevrolet Buick GMC as your first choice for all your automotive needs! We hope you have a great day!
FORNEY, TX
Lakeitra R|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
9/24/2025
I had a great experience working with Matthew Garretson at this dealership. He was friendly, knowledgeable, and patient in answering all my questions. The process was smooth and stress-free, and I felt confident in my purchase. I truly appreciate the excellent customer service he provided.
MATTHEW GARRETSON
9/25/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
DALLAS, TX
Anthony T|2021 Chevrolet Colorado
Confirmed Service Customer
9/24/2025
Very helpful and accommodating in providing a solution to resolving my issue.
9/25/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
DECATUR, TX
Jamye G|2026 GMC Terrain
Confirmed Sales Customer
9/24/2025
Andrew was very friendly and helpful. He answered all my questions and was very informative. I would definitely work with him again. Thank you Jamye
ANDREW BAIER
9/25/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
SUNSET, TX
Richard S|2024 Chevrolet Silverado 1500
Confirmed Service Customer
9/24/2025
In and out in a short time.
9/25/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
AZLE, TX
Steven W|2025 GMC Sierra 1500
Confirmed Sales Customer
9/24/2025
An excellent buying experience. No pressure or unneeded dealer adds found at so many dealerships. Highly recommend James WoodDecatur.
ANTONIO LARA
9/25/2025
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for your positive experience. Have a great day!
SPRINGTOWN, TX
Lynne K|2024 Chevrolet Tahoe
Confirmed Service Customer
9/24/2025
My service provider, Dawson, provided excellent services. He found out my vehicle had a recall and took care of not only that but an oil change too!
9/25/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
CHICO, TX
Vernon P|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
9/24/2025
Could have been more efficient, the 3 hour and 17 minute wait could have been avoided
9/25/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
SPRINGTOWN, TX
Steven P|2024 GMC Sierra 2500 HD
Confirmed Service Customer
9/24/2025
The organization does phenomenal at acquiring get certified technicians. Please continue to invest on acquired certified technician whether it be through training modules, quarterly updates, and recalls.
9/25/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
DECATUR, TX
Paula H|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
9/23/2025
They always telling what they're going to do before they do it and give me a reasonable price
9/24/2025
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review!
BOYD, TX
Jack R|2025 Chevrolet Silverado 1500
Confirmed Service Customer
9/24/2025
After having an amazing experience with the sales team I thought that I would have the same experience with service, however it was dramatically disappointing.
9/25/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
FT WORTH, TX
Bill K|2024 Chevrolet Corvette
Confirmed Service Customer
9/24/2025
Service dept. asked for 2 days to service Corvette transmission. I left car with them forth asked for amount of time. Car was serviced and ready to be picked up in less time than originally spec'd due to the nature of the beast.
9/25/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
ROANOKE, TX
James L|2026 GMC Canyon
Confirmed Sales Customer
9/24/2025
Accurate, timely, efficient.
ROCCO ROTUNDO
9/25/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
MOODY, TX
Gordon Z|2025 GMC Sierra 1500
Confirmed Service Customer
9/25/2025
Shawn took great care in helping understand a tect question . Thanks
9/26/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
ARLINGTON, TX
Cheryl L|2026 Chevrolet Suburban
Confirmed Sales Customer
9/25/2025
Karen Patterson is an excellent sales associate and wonderful representative of the James Wood Dealership.
KAREN PATTISON
9/26/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
DALLAS, TX
Roy R|2023 Chevrolet Traverse
Confirmed Service Customer
9/25/2025
no problems, in and out quick.
9/26/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
FORT WORTH, TX
Jeremy C|2023 Chevrolet Blazer
Confirmed Service Customer
9/25/2025
Easy process and they always take good care of me
9/26/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
SPRINGTOWN, TX
Oscar O|2026 GMC Sierra 1500
Confirmed Sales Customer
9/29/2025
ROCCO was amazing he was super awesome relaxed he made this a fun experience and not a stressful one he was super easy to work with and had a great humor, we was also very good at explaining things, GIVE ROCCO RAISE!
ROCCO ROTUNDO
9/26/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
WYLIE, TX
Anthony S|2024 Chevrolet Silverado 1500
Confirmed Service Customer
9/21/2025
The staff was very professional and courteous. The work preformed was done as requested in a timely manner. I will continue to bring my vehicle here for service.
9/22/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
ITASCA, IL
David P|2026 GMC Sierra 1500
Confirmed Sales Customer
9/22/2025
I respect and enjoy Karen’s sales process, she is extremely professional and knowledgable about the product. This is the second truck I’ve bought from her, and will buy my next one from her.
KAREN PATTISON
9/23/2025
Karen will be so grateful to hear your kind words about her professional and knowledgeable approach—it means a lot that you’ve trusted her with not one but two trucks, and even plan on a third. If you have any more comments or need further assistance, feel free to reach out!
FORT WORTH, TX
Jamie R|2025 Chevrolet Tahoe
Confirmed Sales Customer
9/22/2025
Went back for the third time. Experience was fine—different from the first two visits, but overall just okay. Derek knew what he was doing and got the vehicle taken care of. Since I was buying sight unseen, I had a lot of questions and felt like I was usually the one checking in. Unlike my first two experiences, where the salesperson was more proactive and reached out with next steps and answers ahead of time, this time it felt more like a straightforward sale. Everything still went smoothly from start to finish.
DEREK WARD
9/23/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
BRIDGEWATER CORNERS, VT
Bert M|2023 Chevrolet Silverado 1500
Confirmed Service Customer
9/25/2025
Always helpful and great communication.
9/26/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
DECATUR, TX
Jodi M|2026 Chevrolet Traverse
Confirmed Sales Customer
9/25/2025
Clay did amazing job
CLAYTON ESTES
9/26/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
BRIDGEPORT, TX
Daniel H|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
9/25/2025
Fixed the vehicle’s purchased, made everything right and we are very happy now. This is why we continue to buy vehicles from you. Keep up the great customer service!!!
9/26/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
AZLE, TX
Michael B|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
9/27/2025
Excellent experience as always. Dason Howard was great to work with. Just an LOF and rotate, but he was right on top of it!
9/28/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
BOWIE, TX
Terry M|2024 GMC Sierra 1500
Confirmed Service Customer
9/24/2025
As usual Shawn. Took care of with no issues
9/25/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
BRIDGEPORT, TX
Manfred K|2019 GMC 2500HD Sierra
Confirmed Service Customer
9/25/2025
Shawn always takes good care of my truck
9/26/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
JUSTIN, TX
Werner S|2026 Chevrolet Tahoe
Confirmed Sales Customer
9/25/2025
Very friendly very clean. Drew is super nice and thoughtful!
DREW WARD
9/26/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
WHITESBORO, TX
Nicky C|2016 GMC Canyon
Confirmed Service Customer
9/25/2025
Very professional and very polite, I couldn’t have asked for any better service
9/26/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
BRIDGEPORT, TX
Stefanie J|2022 GMC Terrain
Confirmed Service Customer
9/25/2025
Dustan was great, very nice, but I feel like more could have been done to help me. I made an appointment online to have 2 warranty issues fixed. They fixed one, but the 2nd issue didn’t show on the work order given to Dustan. When i asked about it, he said I’d need to pay for another diagnostic test, because that wasn’t on the order given to him. I felt like something could have been done, maybe someone can go back and look at my online request. It is completely ridiculous got me to have to pay another $185 for work that should’ve been completed when I brought my vehicle in.
9/26/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
PARADISE, TX
Brandy C|2025 Buick Envision
Confirmed Sales Customer
9/25/2025
The salesman and finance dept were very helpful
BILLY BALDERAS
9/26/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
BRIDGEPORT, TX
Alan B|2025 GMC Sierra 1500
Confirmed Sales Customer
9/26/2025
During the process of purchasing my 2025 GMC Sierra SLT I was very impressed with the way James Wood treated me as one of the family. Just as I walked into the dealership doors I was met by Marty Mitchell and his approach was amazing, he really sent the "I Care" message. From that point forward I felt a part of James Wood.
RICHARD MITCHELL
9/27/2025
We’re thrilled James and Marty made you feel like part of the family! Your kind words mean a lot, and it’s wonderful to know you felt truly cared for throughout the process. We look forward to seeing you again soon for more exceptional service.
ARLINGTON, TX
Carson W|2026 GMC Sierra 1500
Confirmed Sales Customer
9/27/2025
This is the fifth vehicle we have bought here with Karen. As always, she found us what we were looking for at a price we were satisfied with. The process was quick and easy.
KAREN PATTISON
9/28/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
KELLER, TX
Shannon B|2025 GMC Sierra 1500
Confirmed Sales Customer
9/20/2025
Rocco was amazing. He worked with us to find the truck we wanted. The whole experience from looking on the lot to driving away in our new truck was less than 2 hours. We will always buy from James Wood.
ROCCO ROTUNDO
9/21/2025
Hi there, thank you so much for your positive comments about James Wood Chevrolet Buick GMC! Our staff is committed to providing each of our clients with the best automotive experience! Congratulations on your new vehicle, Shannon! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
DECATUR, TX
Barrie M|2023 Chevrolet Malibu
Confirmed Service Customer
9/25/2025
Great service manager.
9/26/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
SUNSET, TX
Richard B|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
9/25/2025
This is my second time coming to James Wood Decatur to see Clayton Estes and it was great! The atmosphere is amazing and everyone is welcoming and friendly!
CLAYTON ESTES
9/26/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
LUBBOCK, TX
Jason E|2023 Chevrolet Equinox
Confirmed Service Customer
9/25/2025
Shawn is an amazing service advisor, he made sure everything was done and done correctly, he always goes out of his way to make sure his customers are satisfied
9/26/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
CHICO, TX
Phillip G|2021 GMC 1500 Sierra
Confirmed Service Customer
9/26/2025
Always great service from the moment stepping out of my truck to getting back in to drive away
9/27/2025
Thank you for sharing your experience! We’re thrilled to hear that our team made your visit seamless from the moment you stepped out of your truck to driving away. Your kind words energize us to keep delivering top-notch service, and we look forward to welcoming you again soon for another smooth visit!
AZLE, TX
Adam P|2026 Chevrolet Traverse
Confirmed Sales Customer
9/29/2025
Very quick. Tyler was extremely helpful every step of the way.
JAMES GLAROS
9/30/2025
Tyler will be delighted to hear your kind words! Quick service and helpful guidance at every step are what we strive to deliver, and we’ll keep it consistent for every visit.
AMARILLO, TX
Jennifer H|2024 Chevrolet Silverado 1500
Confirmed Service Customer
10/6/2025
I have reported a speaker having an issue 3 times since I bought my truck at both locations, but nothing gets done. “Couldn’t duplicate” is all I get. No one reached out to get more information about the problem. I wanted to use my points towards my oil change and checked that box when I made the online appointment. None of that information came through. I was asked at checkout if I had given my account # to the technician after being told the points were not applied and inferred that it never works when you schedule online. I specifically asked to have my truck washed and was told it would be. It wasn’t. That should be an automatic service when spending $100 on an oil change! I was very disappointed with my entire experience.
10/7/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
PARADISE, TX
Curtis E|2023 Chevrolet Corvette Z06
Confirmed Service Customer
9/23/2025
The service tech did a great job fixing my car and the servicw rep kept me updated the whole time.
9/24/2025
Hi, thanks for your praise and kind comments about our team. Thanks again for taking the time to leave us this information about your recent visit. Take care!
DECATUR, TX
Rene M|2026 GMC Sierra EV
Confirmed Sales Customer
9/23/2025
The folks there were very friendly. I was even given a great recommendation for dinner!
RICHARD MITCHELL
9/24/2025
Thank you for choosing James Wood Chevrolet Buick GMC as your first choice for all your automotive needs! We hope to see you soon!
CARROLLTON, TX
Nancy C|2025 Buick Enclave
Confirmed Service Customer
9/23/2025
Always a good visit.
9/24/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
AZLE, TX
Ronnie H|2018 Chevrolet Tahoe
Confirmed Service Customer
9/23/2025
Very friendly and accommodating.
9/24/2025
Hello, we're happy to hear you had such a positive experience with our team! Thank you again for leaving us this response!
DECATUR, TX
Ronnie G|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
9/29/2025
Bryan was outstanding. Very helpful and great customer experience. Will always go to James Wood service and see Bryan.
9/30/2025
Bryan will be delighted to hear your praise! Providing a helpful, outstanding experience is exactly what we strive for, and we’re glad you trust James Wood Chevrolet Buick GMC for your service needs.
AZLE, TX
Tristen A|2021 GMC 1500 Sierra
Confirmed Service Customer
9/29/2025
After my experience at another dealership - James Wood in Decatur is the only dealership I take my truck to be serviced because the provider excellent services and customer service. I never have to worry about something not being completed
9/30/2025
Your loyalty means the world to us—thank you for trusting James Wood Chevrolet Buick GMC after your previous experience elsewhere. We’ll continue providing excellent service and care so you never have to worry about your truck.
HASLET, TX
Emmett L|2024 GMC Yukon
Confirmed Service Customer
9/29/2025
Service Rep Kristal was excellent representative for the dealership. Was so helpful in our needs!
9/30/2025
Kristal will be delighted to hear your praise—she always goes the extra mile to make sure customers’ needs are met. Thank you for recognizing her efforts, and we look forward to welcoming you back!
DECATUR, TX
Connie S|2023 Chevrolet Blazer
Confirmed Service Customer
9/29/2025
Bryan, the service writer was amazing. They were not able to duplicate the “Auto Stop” not working.
9/30/2025
Bryan will be delighted to hear your kind words. We appreciate your patience as we worked on the “Auto Stop” issue and will continue striving to provide clear, helpful service every time.
BOYD, TX
Carlos U|2015 GMC 1500 Sierra
Confirmed Service Customer
10/5/2025
Excellent, as usual.
10/6/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
BOYD, TX
Nicholas P|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
9/25/2025
I turned in my vehicle for a couple of recalls that were paid for by Chevrolet on September 3rd, 2025. All was well until we picked it up the same day and there was damage from one of their white poles from whoever was driving it. The service manager Paul and service person Kyle said that he would have it in to be serviced the next week and here we are almost a month later and cannot get anyone to answer our questions as to where the truck is. Our truck was traded out for a loaner on September 18th, which I appreciate, but we're not getting any responses as to the status of our vehicle, which I think is only fair. Communication is really awful. I thought this was a great dealership until now.
9/26/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
HASLET, TX
Kevin W|2026 Chevrolet Traverse
Confirmed Sales Customer
9/29/2025
Great service, Very friendly and attended to all of our needs.
BOBBY MILLER
9/30/2025
We’re glad our team was friendly and attentive to all your needs—making sure each guest feels taken care of is our top priority. We’ll be ready for you next time!
TALCO, TX
Benjamin G|2025 GMC Sierra 2500 HD
Confirmed Service Customer
9/29/2025
friendly, prompt and professional service.
9/30/2025
Friendly, prompt, and professional—that’s the kind of service we love to provide, and we’re happy it showed during your visit. Wishing you a fantastic day until we see you again!
WEATHERFORD, TX
Cheryl S|2025 Buick Enclave
Confirmed Sales Customer
10/6/2025
Matt Garretson is the best! We have many sales experiences but Matt is so professional, knowledgeable and makes sure he understands exactly what you’re looking for in a vehicle. He provided several vehicles for our consideration and helped guide us to the vehicle that met our criteria.
MATTHEW GARRETSON
10/7/2025
Wow, we're glad you had such a wonderful experience with us! !Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
SUNSET, TX
Lucas R|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
10/6/2025
Nick, Bryan, and Krysta and the James Wood service team always do an excellent job with their customer service.
10/7/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
PARADISE, TX
Benny B|2026 Chevrolet Colorado
Confirmed Sales Customer
10/7/2025
Excellent customer service, easy and quick purchase, selection was great. Best car buying experience I’ve had. Friendly and knowledgeable staff
ROCCO ROTUNDO
10/8/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
DECATUR, TX
Michael S|2026 Buick Enclave
Confirmed Sales Customer
9/28/2025
We always enjoy our experience with james wood dealership when purchasing a new vehicle this is our 6th one I believe. However our last two have been especially enjoyable. Tony Lara our salesman is a true professional, very helpful and knowledgeable. He is an asset to your company
ANTONIO LARA
9/29/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! Congratulations on your new vehicle, Michael! We look forward to helping again in the future. Best wishes, James Wood Chevrolet Buick GMC
ALVORD, TX
George G|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
9/28/2025
Clay was prepared and detailed the sale as agreed. Excellent job.
CLAYTON ESTES
9/29/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Best wishes, James Wood Chevrolet Buick GMC
RICE, TX
Steven B|2025 Chevrolet Silverado 2500 HD
Confirmed Service Customer
10/7/2025
Everything went exactly as planned
10/8/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
DECATUR, TX
Carol B|2025 Buick Enclave
Confirmed Service Customer
10/7/2025
Great advisor Dason! Listened to my needs
10/8/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
AURORA, TX
Austin S|2025 Chevrolet Suburban
Confirmed Sales Customer
10/7/2025
Matt, goes above and beyond! For two days he worked tirelessly to get us exactly what we wanted.. I couldn’t be happier!! This is our second purchase from him!
MATTHEW GARRETSON
10/8/2025
Thank you for your kind words! We're thrilled to hear that our staff consistently provides you with excellent service. We’ll be sure to pass along your feedback to him. We truly appreciate your continued trust in our team and look forward to serving you again soon!
SPRINGTOWN, TX
Christopher H|2026 GMC Sierra 1500
Confirmed Sales Customer
10/7/2025
Ricky is someone that we will do business with again.
RICARDO DELGADO
10/8/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
MONTAGUE, TX
Linda E|2021 GMC Acadia
Confirmed Service Customer
10/7/2025
Repaired everything in a timely manner
10/8/2025
Hi there! We’re thrilled to hear we met your expectations! Our team works hard to provide excellent service, and we’re so glad you had a positive experience. If you have any further questions or need assistance, feel free to reach out!
PARADISE, TX
Zachary P|2025 Buick Envista
Confirmed Service Customer
9/26/2025
My service advisor…Dason, was very thorough and honest, about the information regarding my vehicle. I was in and out, very quickly. Most efficient oil change, I’ve ever had. I will be back!
9/27/2025
Dason will be thrilled to hear your kind words! We’re glad your visit was thorough, honest, and efficient—the fastest oil change you’ve had! We look forward to welcoming you back soon for another seamless experience.
DECATUR, TX
Robert W|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
9/26/2025
Krystal was "top shelf" customer friendly. She kept me up to date for the entire visit and also made me aware of any future services I may need.
9/27/2025
Krystal will be thrilled to hear your praise! Staying on top of your service needs and keeping you informed is always our goal, and we look forward to providing the same “top shelf” service next time.
SAGINAW, TX
Stanley M|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
10/8/2025
Great service.
10/9/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
SUNSET, TX
Faye D|2024 Chevrolet Silverado 1500
Confirmed Service Customer
10/8/2025
Good
10/9/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
HASLET, TX
Monica H|2019 Chevrolet Blazer
Confirmed Service Customer
10/8/2025
Everything went smoothly as scheduled, great customer service.
10/9/2025
Hi, we're so happy we were able to help you out! Thank you again for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
RUNAWAY BAY, TX
Karen W|2026 Chevrolet Traverse
Confirmed Sales Customer
10/8/2025
Great friendly and knowledgeable staff!
KAREN PATTISON
10/9/2025
Hi, thank you for taking the time to leave a review for us at James Wood Chevrolet Buick GMC! We're looking forward to your next visit!
BENBROOK, TX
Melissa D|2022 Chevrolet Equinox
Confirmed Service Customer
10/8/2025
In and out
10/9/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
BOYD, TX
Ronald H|2026 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
10/8/2025
Found exactly what we needed for a great price.
DREW WARD
10/9/2025
We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
SUNDOWN, TX
Anna M|2016 Chevrolet Traverse
Confirmed Service Customer
10/8/2025
Everything as smooth and easy as usual.
10/9/2025
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
DECATUR, TX
John G|2024 GMC Sierra 2500 HD
Confirmed Service Customer
10/9/2025
Grest
10/11/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
AZLE, TX
Colton J|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
9/27/2025
Rocco is an amazing salesperson. This was my first experience buying a vehicle at James Woods and I feel that not only Rocco, but the whole team had the red carpet rolled out for me.
ROCCO ROTUNDO
9/28/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
FORT WORTH, TX
Steven S|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
9/27/2025
Shawn got me in and took care of my issues, as always! Thanks service crew!
9/28/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
FORT WORTH, TX
Carrie S|2022 Chevrolet 1500 Silverado LTD
Confirmed Service Customer
10/8/2025
Dustin wad very nice
10/9/2025
Hello, we're happy to hear you had a positive experience with our staff! We look forward to helping again in the future. Take care!
AZLE, TX
Santiago R|2026 GMC Acadia
Confirmed Sales Customer
10/8/2025
Our sales guy was so professional an honest ,thanks Mr. Clayton
CLAYTON ESTES
10/9/2025
Hello, we're happy to hear you had such a positive experience with our staff! We sincerely value your business and look forward to your next visit. Take care!
FORT WORTH, TX
Nancy C|2025 Buick Enclave
Confirmed Sales Customer
10/8/2025
Our salesman, Bob Miller, was great. He answered all of our questions about our new Buick Enclave and explained the new features. We are very happy with the new car and will advise family, friends and neighbors to buy from James Wood!
BOBBY MILLER
10/9/2025
Hi, we really appreciate your positive review! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
WICHITA FALLS, TX
Erin M|2025 Chevrolet Equinox
Confirmed Service Customer
10/8/2025
My service was quick and easy. Krystal was very nice and very helpful.
10/9/2025
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
WEATHERFORD, TX
Shanel V|2025 Buick Envista
Confirmed Service Customer
10/9/2025
Service was great. Got my issue fix sooner than expected.
10/11/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
SUNSET, TX
David O|2012 Chevrolet Colorado
Confirmed Service Customer
10/10/2025
I love James Wood Dealership in Decatur, Texas. I am a customer for life. The people that work there are beyond terrific! I never have to worry about the service I receive at James Wood in Decatur, Texas. I will forever be a James Wood patron.
10/11/2025
Hi, we appreciate your positive review about your recent experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
DECATUR, TX
Brett N|2025 Chevrolet Silverado 1500
Confirmed Service Customer
10/7/2025
I arrived for an Oil change and received to my surprise a tire rotation and quick truck wash. Not a perfect wash but it’s the gesture and customer service that is most important. Although I’ve had my issues with the accessory products purchased here, I’ve never had a service problem. Always willing to help and most of them appear to really like their job. It’s hard to find that customer service in 2025. Remember that it still matters. Great Job!
10/8/2025
Thank you for your feedback! We’re glad you appreciated the extra care and our team’s commitment to good customer service. It means a lot to us to know that our efforts make a difference. We look forward to continuing to serve you!
ALVORD, TX
Nicholas G|2025 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
10/7/2025
Salesman was extremely helpful and quick to get me in and out with no hassle.
MATTHEW GARRETSON
10/8/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
MIDLAND, TX
Cody N|2026 GMC Sierra 1500
Confirmed Sales Customer
10/8/2025
Great experience, wonderful people and welcoming atmosphere,.
ANTONIO LARA
10/9/2025
Hi there, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. We sincerely value your business and look forward to your next visit. Take care!
CENTER POINT, TX
Jeremy F|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
10/8/2025
Tyler was a great salesman.
JAMES GLAROS
10/9/2025
Hello, we're happy to hear you had such a positive experience with our staff! We sincerely value your business and look forward to your next visit. Take care!
RHOME, TX
Conrad V|2022 Buick Enclave
Confirmed Service Customer
10/9/2025
First class Service. Bryan is great at customer service and he always makes me feel welcome.
10/11/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
DECATUR, TX
Kim C|2022 Chevrolet Blazer
Confirmed Service Customer
10/9/2025
Why on earth would a major corp charge a 3% surcharge for using a credit card in the service department . Don't understand that at all
10/11/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
JUSTIN, TX
Marsha L|2015 GMC Acadia
Confirmed Service Customer
10/10/2025
It was great
10/11/2025
Thank you so much for choosing James Wood Chevrolet Buick GMC. We truly appreciate your support and look forward to assisting you next time!
AZLE, TX
David J|2024 GMC Sierra 1500
Confirmed Service Customer
10/12/2025
Great and fast service
10/13/2025
Thank you for recognizing our commitment to great and fast service! We believe that efficiency should always come with a smile, and we’re so glad you felt that during your visit. We look forward to seeing you again soon for another seamless experience!
AZLE, TX
Joseph D|2025 Buick Enclave
Confirmed Service Customer
10/5/2025
Krystal was fantastic as far as helping me schedule my appointment, explaining what was going to take place and informing me as soon as my vehicle was ready
10/6/2025
Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
JACKSBORO, TX
David T|2018 GMC 1500 Sierra
Confirmed Service Customer
10/5/2025
Bryan Stanley makes it so easy to get my pickup serviced, always cheerful and easy to talk with,
10/6/2025
Hello, we're happy to hear you had such a positive experience with our staff! We look forward to helping again in the future. Take care!
RHOME, TX
Julia T|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
10/6/2025
Had a super quick service this time
10/7/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
SPRINGTOWN, TX
Janet W|2018 Chevrolet Equinox
Confirmed Service Customer
10/6/2025
Very friendly!!
10/7/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
NOCONA, TX
Anastasia S|2026 GMC Acadia
Confirmed Service Customer
10/6/2025
Needed flat tire repaired. Wait was less than a hour.
10/7/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
BOYD, TX
Charles B|2024 Chevrolet Silverado 3500 HD
Confirmed Service Customer
10/6/2025
Quality service is the normal thing here
10/7/2025
Hi, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you. Best wishes, James Wood Chevrolet Buick GMC
ALVARADO, TX
Dewayne F|2020 Chevrolet Trax
Confirmed Service Customer
10/6/2025
Got it in and out in about an hour
10/7/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
BOYD, TX
Teresa P|2019 Chevrolet Equinox
Confirmed Service Customer
10/13/2025
Was very pleased on how fast it all went. Dason was extremely nice and helpful.
10/14/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
PARADISE, TX
Andre D|2026 Chevrolet Equinox
Confirmed Sales Customer
10/13/2025
Steven is without a doubt the best, this is my fifth car that I have bought through him… I recommend it.
STEVE FRAZIER
10/14/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
ALVORD, TX
David A|2022 Chevrolet 2500HD Silverado
Confirmed Service Customer
10/14/2025
Good service same as always
10/15/2025
Hi there! We're so happy we were able to help you out! Thanks again for taking the time to leave us this information about your recent visit. Take care!
DECATUR, TX
Wayne B|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
10/10/2025
Clay was fantastic. Very knowledgeable, friendly and throw. Could ask for a better sales person.
CLAYTON ESTES
10/11/2025
Hi, thank you for your kind review; we are happy to pass along your comments to our staff here at James Wood Chevrolet Buick GMC! We sincerely value your business and look forward to your next visit. Take care!
ALVORD, TX
Richard S|2022 Chevrolet Colorado
Confirmed Service Customer
10/10/2025
Everything was great! Service representative Bryan was friendly and courteous and had everything done to my vehicle that I asked and it came back washed as usual unless it was raining.
10/11/2025
Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
BRIDGEPORT, TX
John J|2026 GMC Sierra 1500
Confirmed Sales Customer
10/10/2025
Marty Mitchell was very helpful. We were very satisfied with the service.
RICHARD MITCHELL
10/11/2025
Hi, your satisfaction is important to us, so we want to sincerely thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
PARADISE, TX
Mark N|2021 GMC Yukon
Confirmed Service Customer
10/14/2025
Shawn was great
10/15/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
DECATUR, TX
Alex S|2023 GMC Sierra 1500
Confirmed Service Customer
10/14/2025
They bent a wheel of mine that wasn’t cheap and they call me when it happened instead of making me think that I did it. Very honest employees and to top it off they replaced my wheel. Awesome!!!!!!
10/15/2025
Hi, we are very happy we could provide you with a positive experience! Thank you again for taking the time to let the world know about your positive experience. Have a great day!
DECATUR, TX
Mitchell C|2025 GMC Sierra 2500 HD
Confirmed Service Customer
10/14/2025
I want to thank Tyler, Brandt, and Nic for taking care of my gooseneck hitch issues. They stepped up and handled the issue timely and with excellent results. I appreciate all their efforts and the work done.
10/15/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
BLUFF DALE, TX
Charles B|2024 Buick Enclave
Confirmed Service Customer
10/14/2025
Very friendly service person got my problem fixed today timely matter.
10/15/2025
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much again for your feedback! We hope you have a great day!
DECATUR, TX
James D|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
10/14/2025
Fast and smooth
DREW WARD
10/15/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
CARBON, TX
Richard P|2015 Chevrolet Cruze
Confirmed Service Customer
10/9/2025
Brian Stanley has done an excellent job of keeping up with my aging Cruze. Couldn’t ask for better performance….
10/11/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
BRIDGEPORT, TX
Krista G|2023 Chevrolet Traverse
Confirmed Service Customer
10/9/2025
I always receive exceptional service when using James Wood Motors, Decatur
10/11/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
DECATUR, TX
Boyd H|2025 Chevrolet Traverse
Confirmed Service Customer
10/14/2025
I came in early and my vehicle was taken right away. They were all timely and friendly.
10/15/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at James Wood Chevrolet Buick GMC. Please don't hesitate to reach out to us if there's anything more we can do!
DECATUR, TX
Ronald H|2025 Chevrolet Equinox
Confirmed Service Customer
10/14/2025
Brought my Equinox 2025 in because the check engine light kept coming on. They worked on it and replaced some parts, but within a week it is back on and doing it again, so it is not fixed again. Now it will be another two weeks before a loaner car is available. Not a happy customer!!
10/15/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
SUNSET, TX
Tamara H|2026 Buick Envista
Confirmed Sales Customer
10/14/2025
I researched my Envista for months and luckily I found the exact one I wanted right in my town.
ANTONIO LARA
10/15/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
DECATUR, TX
Colin L|2026 GMC Sierra 1500
Confirmed Sales Customer
10/14/2025
Wonderful experience; from finance to delivery
KAREN PATTISON
10/15/2025
Hi there, we are very happy to have provided you with such a positive experience! Thank you again for leaving us this response!
EULESS, TX
Troy B|2025 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
10/16/2025
Billy Balderas was great !!!!
BILLY BALDERAS
10/17/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
JARRELL, TX
Mahmood E|2018 Chevrolet Traverse
Confirmed Service Customer
10/18/2025
Waited around 2 hours for oil change
10/19/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
AZLE, TX
Robert B|2018 Chevrolet Equinox
Confirmed Service Customer
10/10/2025
Polite, proficient, professional
10/11/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
BRIDGEPORT, TX
John H|2023 GMC Sierra 1500
Confirmed Service Customer
10/16/2025
Krystal was awesome!!
10/17/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
DECATUR, TX
Jerry O|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
10/16/2025
Great as always!!!
10/17/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
DECATUR, TX
Douglas D|2012 Chevrolet Equinox
Confirmed Service Customer
10/16/2025
Dason (Customer Service ) provided timely updates and progress reports. I will return when vehicle maintenance and repairs are required.
10/17/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
HASLET, TX
Alan B|2024 Chevrolet Silverado 3500 HD
Confirmed Service Customer
10/16/2025
Excellent prompt service!!
10/17/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
JUSTIN, TX
Linda L|2017 Buick Encore
Confirmed Service Customer
10/18/2025
Service was fantastic in every way. Thank You
10/19/2025
It’s wonderful to know your service experience was fantastic in every way! We love hearing when everything clicks perfectly — it reminds us why we do what we do each day.
PONDER, TX
Johnathan C|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
10/19/2025
all worked out well
10/20/2025
Hi there, we are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!
HASLET, TX
Vanita B|2019 GMC Acadia
Confirmed Service Customer
10/19/2025
Krystal was very helpful
10/21/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
JACKSBORO, TX
Richard G|2026 GMC Sierra 1500
Confirmed Sales Customer
10/21/2025
Landon was very helpful and showed us several different options.
LANDON EAST
10/23/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
DECATUR, TX
Jaci C|2022 GMC Yukon
Confirmed Service Customer
10/21/2025
Great!
10/23/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
DECATUR, TX
Cameron B|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
10/12/2025
Clay was absolutely the best to work with in finding the right vehicle. He listened carefully to what I was looking for and found multiple great options, all while working diligently to get me the best value possible. This was my first truck purchase to help launch my business, and Clay’s communication, honesty, and next-level customer service made the experience outstanding. He’s earned my trust, and I look forward to working with him again in the future.
CLAYTON ESTES
10/13/2025
Clay will be over the moon to read your words! We’re so proud that his dedication, communication, and care helped make your first truck purchase — and your new business milestone — such a success. Here’s to many more journeys ahead, both on the road and in business. We can’t wait to see what’s next for you!
FORT WORTH, TX
Jerry M|2025 Chevrolet 2500HD Silverado
Confirmed Service Customer
10/13/2025
clay stacks and tyler mayfield were very good to me
10/14/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
AZLE, TX
Janice S|2026 Chevrolet Traverse
Confirmed Sales Customer
10/16/2025
Landon was great and made the process easy.
LANDON EAST
10/17/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
NORTHLAKE, TX
Randy B|2024 Buick Enclave
Confirmed Service Customer
10/17/2025
This was a very smooth process as always !!
10/18/2025
Thank you for your continued trust! We’re thrilled your experience was smooth and seamless, as always. We’re here for you anytime you need us!
HURST, TX
Cody G|2023 Chevrolet Colorado
Confirmed Service Customer
10/19/2025
Excellent service
10/20/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
RHOME, TX
Forrest W|2026 Chevrolet Equinox
Confirmed Sales Customer
10/20/2025
Quick and easy purchase
ROCCO ROTUNDO
10/21/2025
Thank you for sharing that your purchase was quick and easy! We love hearing that our process helped make things smooth and stress-free for you. Here’s to many happy miles ahead—we’ll be ready whenever you’re back for your next ride!
BOWIE, TX
Donald M|2024 GMC Yukon
Confirmed Service Customer
10/20/2025
Very good. Explained what we needed done and service was accomplished
10/21/2025
Thank you for your kind words! We’re pleased that everything was clearly explained and your service was completed just as needed. It’s always rewarding to hear we’ve met expectations. We hope your next visit is just as easy and efficient—see you again soon!
GRANBURY, TX
Miranda V|2026 Buick Envista
Confirmed Sales Customer
10/22/2025
Great customer service very friendly staff I would highly recommend buying your vehicles with them !
DREW WARD
10/23/2025
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for your positive experience. Have a great day!
BRIDGEPORT, TX
Calvin P|2017 Chevrolet Cruze
Confirmed Service Customer
9/13/2025
great
9/14/2025
We’re glad your experience was great! Delivering smooth, reliable service is always our goal.
PARADISE, TX
James C|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
10/13/2025
The dealership, and specifically Billy Balderas are great. I purchased a Silverado from Billy circa 2019 and he went above and beyond to help me out then. So when I decided to purchase a new GM product, it was worth the drive to work with Billy again. Got the truck I wanted at numbers that made sense. No games, easy process.
BILLY BALDERAS
10/14/2025
Congratulations on your new vehicle! We appreciate your feedback. Please don't hesitate to reach out to us if there's anything more we can do! Have a wonderful day.
NORTH RICHLAND HILLS, TX
Gregory D|2026 GMC Canyon
Confirmed Sales Customer
10/15/2025
Perfect pickup purchase, great trade in value, Treated as a friend by everyone in the dealership.
BILLY BALDERAS
10/16/2025
Congratulations on your new vehicle! We appreciate your feedback. Please don't hesitate to reach out to us if there's anything more we can do! Have a wonderful day.
LUBBOCK, TX
Dale W|2023 Chevrolet Tahoe
Confirmed Service Customer
10/15/2025
Great service
10/16/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
HASLET, TX
Damian M|2025 GMC Sierra 2500 HD
Confirmed Service Customer
10/16/2025
It was an easy and fast experience
10/17/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
DECATUR, TX
James M|2025 GMC 2500HD Sierra
Confirmed Sales Customer
10/16/2025
Outstanding experience. I will recommend Tony Lara, who assisted with the purchase. Excellent product knowledge!
ANTONIO LARA
10/17/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
KRUM, TX
Adam G|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
10/17/2025
Worked with Tyler G, process of purchasing the vehicle was straightforward and hassle free. We discussed pricing and were able to come to an agreement quickly.
JAMES GLAROS
10/18/2025
Tyler will be happy to hear your praise! We aim to make the purchasing process straightforward and stress-free, and it’s great to know it showed. Wishing you a fantastic day!
WICHITA FALLS, TX
Timothy D|2026 GMC Sierra 1500
Confirmed Sales Customer
10/17/2025
Awesome costumer service and very professional. Thank you very much.
NICHOLAS TORRES
10/18/2025
Thank you for highlighting our team’s professionalism and customer service! Your kind words motivate us to keep raising the bar and providing a positive experience for every guest. We look forward to welcoming you again on your next visit!
COLLEYVILLE, TX
Craig K|2022 Chevrolet Malibu
Confirmed Service Customer
10/22/2025
Excellent service as always.
10/23/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
ALVORD, TX
Kaitlyn S|2025 GMC Terrain
Confirmed Service Customer
10/6/2025
James wood always makes it easy. Dason has been great with my services thus far.
10/7/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
NEWARK, TX
Danny S|2018 Buick Enclave
Confirmed Service Customer
10/13/2025
Awesome
10/14/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
DECATUR, TX
Samuel P|2026 GMC Canyon
Confirmed Sales Customer
10/16/2025
Great sales experience with Andrew and financing experience with Dane. I received a fair value for my trade and price on my new vehicle. As a dealership James Wood took care of me all around.
ANDREW BAIER
10/17/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
FORT WORTH, TX
Charles H|2017 Chevrolet 3500HD Silverado
Confirmed Service Customer
10/17/2025
Very comfortable and clean waiting area. As always I received excellent service.
10/18/2025
Thank you for noticing our clean and comfortable waiting area! We’re glad you received excellent service as always, and we look forward to your next visit with us.
SAGINAW, TX
James S|2019 Chevrolet 3500HD Silverado
Confirmed Service Customer
10/17/2025
In and out in 2 daysm. Very fast.
10/18/2025
We’re so glad your service visit was fast and efficient! Getting you in and out in record time is always our goal. We’re here for you anytime you need us!
POOLVILLE, TX
David W|2018 Chevrolet Cruze
Confirmed Service Customer
10/20/2025
Quick and easy, every time. I always take my car to James Wood for service and always will!
10/21/2025
We’re thrilled to hear your visits are always quick and easy, and that James Wood Chevrolet Buick GMC continues to make your service experience a great one! Loyal customers like you make our day, and we look forward to providing the same excellent care every time you bring your car in.
PARADISE, TX
Ronald G|2026 GMC Sierra 1500
Confirmed Sales Customer
10/21/2025
Great experience. Everyone was friendly and professional. No surprises.
BILLY BALDERAS
10/23/2025
Hi there, thank you for taking the time to leave a review for us at James Wood Chevrolet Buick GMC. We're happy we could meet your expectations! Thank you again for taking the time to let the world know about your positive experience. Have a great day!
WICHITA FALLS, TX
Geoffrey D|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
10/21/2025
Always friendly and professional service
10/23/2025
Hi there! We're so happy we were able to help you out! We are always more than happy to assist you if anything else comes up. Take care!
AZLE, TX
Ofelia G|2026 GMC Acadia
Confirmed Sales Customer
10/22/2025
Excellent customer service.
KAREN PATTISON
10/23/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
AZLE, TX
Kimberly B|2026 Chevrolet Equinox
Confirmed Sales Customer
10/20/2025
Nick Torres was awesome!! He kept me informed every step and was very knowledgeable on the car I bought
NICHOLAS TORRES
10/21/2025
We’re delighted to hear Nick made your experience so positive! Keeping you informed and sharing his knowledge is exactly what we hope to provide every time. We’ll make sure your next visit is just as smooth and enjoyable!
RUNAWAY BAY, TX
Jamie M|2018 Buick Enclave
Confirmed Service Customer
10/20/2025
Originally took my car on Friday, Aug 8th for some warranty work. Was told we should know something by "mid next week" The entire week went by with no word so the following week we called to check on the status and was told it was "next in line to be looked at". We then waited that entire week and still no word. After several phone calls over the next weeks we still received the run around that the car was still "next in line". At this point we had been without my vehicle which is our main family vehicle for 2 weeks and could not do it any longer so we called and said we would have to pick up the car, we need it. Kyle, who is the main person we had spoke with during all this time, told us in order to pick up the vehicle we would have to pay $175 but if we chose to bring the car back and have the warranty work done we wouldn't have to pay the $100 again and that the $75 would be refunded. We were also told that they were able to look at the car and would speak to the warranty service about everything and get right back to us as soon as they hear something. Over the next month we called and asked about it several times, each time getting told he hadn't had a chance to call about it yet, or that he was out of the office. After a month of this we filled out an online survey I had received and within hours got a call from the dealership to set up an appointment to bring the car back in. We took the car back in and had the work done. When we went to pick it up we were told we owed $100. We told the girl at the desk, who was very sweet, what we were told by Kyle about not having to pay if we brought it back. At this point we didn't even care about getting refunded the $75, we just wanted the work done like it should of been done to begin with. She called Kyle over who told us, in a very rude tone, that he didn't remember saying such a thing but would ask his manager. He came back out and tossed the paperwork down on the table and said they would "waive the $100 for us" like he was doing us a favor. Through all of this the service manager never made himself known to us. Kyle's attitude toward us even though we had been SO patient through the entire thing was very uncalled for. I have NEVER been treated with such disregard and rudeness. We will for sure never be returning and have made sure to let everyone we know not to go there for service.
10/22/2025
On behalf of our entire staff, we would like to express concern about the experience you shared regarding your visit with us. I have addressed your comments with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
PARADISE, TX
Ronny W|2021 GMC 3500HD Sierra
Confirmed Service Customer
10/24/2025
Was a friendly greeting. Work was done in a timely manner. I will be back. Thank you Krystal.
10/25/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
DECATUR, TX
Sierra N|2021 Chevrolet Tahoe
Confirmed Service Customer
10/15/2025
Great experience!
10/16/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
FORT WORTH, TX
Barrie S|2025 Chevrolet Blazer
Confirmed Sales Customer
10/22/2025
My experience was one of the easiest, no hassle car purchases I've ever had.
KAREN PATTISON
10/23/2025
Congratulations on your new vehicle! We appreciate your feedback. Please don't hesitate to reach out to us if there's anything more we can do! Have a wonderful day.
DECATUR, TX
Chris H|2024 GMC Sierra 2500 HD
Confirmed Service Customer
10/23/2025
Took care of my needs
10/24/2025
Hello, we're glad we could help! Our team strives to deliver an excellent experience, and we're happy to hear that was the case during your visit. If you have any further needs or questions, please don't hesitate to reach out!
NOCONA, TX
James B|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
10/23/2025
Kept me updated concerning my vehicle. Was kind enough to give me a ride to the dealership. The service advisor along with everyone else are good people.
10/24/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
ALVORD, TX
Scot J|2026 GMC Sierra 1500
Confirmed Sales Customer
10/24/2025
Very knowledgeable and helpful
BILLY BALDERAS
10/25/2025
Hi, thank you for taking the time to leave a review for us at James Wood Chevrolet Buick GMC! We're looking forward to your next visit!
GUSTINE, TX
Fredrick H|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
10/24/2025
Great
CLAYTON ESTES
10/25/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
SOPER, OK
Amanda P|2022 GMC Yukon XL
Confirmed Service Customer
10/24/2025
Krystal and Matt are amazing and helped me when I was going out of town and engine light came on, Matt repaired what he needed while my car was being fixed. They both need a huge raise! Krystal is really so sweet and helpful! Thank you to them both.
10/25/2025
Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
HASLET, TX
Kim Y|2024 Chevrolet Tahoe
Confirmed Service Customer
10/27/2025
It was very professional. I appreciate the fact I was getting text messages on the status of my vehicle.
10/28/2025
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
SUNSET, TX
Jacob V|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
10/27/2025
This was one of the best experience that we’ve had. The got our truck in and out in two day. Kyle did a great job.
10/28/2025
Thank you for sharing your positive experience! We're thrilled to hear that our staff provided excellent service. We truly appreciate your feedback and look forward to serving you again!
DECATUR, TX
Cole D|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
10/15/2025
It was very respectful and pleasant. Great team Derek was my sales rep!
10/16/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
HASLET, TX
Chris H|2024 GMC Yukon XL 1500
Confirmed Service Customer
10/15/2025
Quick and easy
10/16/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
NOCONA, TX
Jedrek A|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
10/15/2025
Karen was great! She found the truck that I wanted when other dealerships couldn't.
KAREN PATTISON
10/16/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
CANYON, TX
Tara M|2015 GMC Yukon
Confirmed Service Customer
10/23/2025
Shawn in the service department is one of the best service technicians/advisors I've ever dealt with. He makes me feel valued and he is VERY trusty worthy. I am so glad to have this friend in the service industry when it comes to my vehicle
10/24/2025
Thank you for your kind words! We’re thrilled to hear that our staff has earned your trust and continues to provide excellent service. We truly appreciate your continued support. If you ever need anything, we’re always here to help!
FT WORTH, TX
Michael L|2026 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
10/23/2025
Karen Pattison is a pleasure to deal with. This is the 4th vehicle I've bought from her and it's always a smooth, informative and friendly transaction.
KAREN PATTISON
10/24/2025
Thank you for your kind words! We're thrilled to hear that our staff consistently provides you with excellent service. We’ll be sure to pass along your feedback to her. We truly appreciate your continued trust in our team and look forward to serving you again soon!
SOUTHLAKE, TX
Pedro G|2024 Chevrolet Corvette
Confirmed Service Customer
10/23/2025
Nominee kept us updated with the status of our vehicle. The service was over priced communication was horrible.
10/24/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
AZLE, TX
Kelly S|2025 Chevrolet Tahoe
Confirmed Service Customer
10/23/2025
Krystal was very friendly. She got me right in at my appointment time. Appreciate the complimentary wash.
10/24/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
PERRIN, TX
Ray P|2025 GMC Sierra 2500 HD
Confirmed Service Customer
10/28/2025
Excellent experience with James Wood Service and especially Kyle in the Service department.
10/29/2025
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. Please don't hesitate to reach out to us if there's anything more we can do!
DECATUR, TX
Cathy S|2022 GMC Acadia
Confirmed Service Customer
10/28/2025
Krystal is a pleasure to work with , always positive and helpful.
10/29/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
NEWARK, TX
Jennifer S|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
10/28/2025
They were awesome! From saws to finance I couldn’t have asked for a better experience.
MATTHEW GARRETSON
10/29/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! Thank you again for choosing James Wood Chevrolet Buick GMC and we hope to see you again.
PARADISE, TX
David L|2026 GMC Yukon
Confirmed Sales Customer
10/28/2025
Andrew was communicative and responsive.
ANDREW BAIER
10/29/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
FORT WORTH, TX
Hayden H|2025 GMC Yukon
Confirmed Service Customer
10/28/2025
Shawn was great
10/29/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
RHOME, TX
Nancy C|2026 GMC Sierra 1500
Confirmed Sales Customer
10/28/2025
Had a great salesman he explained everything about our new truck. The truck was ready to pick up on time.
ROCCO ROTUNDO
10/29/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! Congratulations on your new vehicle, Nancy! We look forward to helping again in the future. Take care!
DECATUR, TX
Chad B|2024 Chevrolet Equinox
Confirmed Service Customer
10/28/2025
As always, ALL staff were courteous, professional, and helpful. They did a great job.
10/29/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
BRIDGEPORT, TX
Douglas P|2026 GMC Yukon XL 1500
Confirmed Sales Customer
10/28/2025
Really appreciated the transparency of the deal up front while shopping and before I drove out. Matt was great with helping us find the right car, and getting it delivered to the dealership.
MATTHEW GARRETSON
10/29/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Best wishes, James Wood Chevrolet Buick GMC
FLOWER MOUND, TX
Connie S|2023 Chevrolet Blazer
Confirmed Service Customer
10/29/2025
Quick in and out Bryan was fantastic!
10/29/2025
Thank you for the kind words! We’re delighted Bryan helped get you in and out quickly while making the experience fantastic. We look forward to keeping that same speed and quality service ready for you next time.
BOYD, TX
Ty R|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
10/23/2025
When scheduling over the phone I was told a transmission service on my truck would take an hour and a half and the fee would be $120. I got there and the service ended up being two and a half hours and I was charged $385. I was told i’d be called about the miscommunication this week on Monday and haven’t received anything. It is not the guy at services fault but the female I talked to on the phone to book my appointment is quoting things wrong.
10/24/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
DENTON, TX
Cory M|2026 GMC Yukon XL 1500
Confirmed Sales Customer
10/23/2025
Very responsive and easy to deal with.
MATTHEW GARRETSON
10/24/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
VIRGINIA BEACH, VA
Samuel G|2020 GMC 1500 Sierra
Confirmed Service Customer
10/23/2025
As always, first class service all the way around. Bryan was great to work with.
10/24/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
RUNAWAY BAY, TX
Kaitlyn R|2026 Chevrolet Traverse
Confirmed Sales Customer
10/30/2025
Bob Miller was awesome! Worked with us to find the perfect family car and was very understanding about our schedule to get all the way out to Decatur! We would definitely come back!
BOBBY MILLER
10/31/2025
We’re so glad Bob made your car-buying experience such a great one! It’s wonderful to hear he helped you find the perfect family vehicle and worked around your schedule to make everything easy. We can’t wait to welcome you back on your next visit—until then, enjoy the ride!
WEATHERFORD, TX
Trevor O|2026 GMC Sierra 1500
Confirmed Sales Customer
10/30/2025
Very helpful in the process of deciding the options i wanted, and helped me pick out the right vehicle that fit my budget! I would be happy to work with them again, and would highly recommend anyone to purchase a vehicle at this dealership!
DEREK WARD
10/31/2025
We’re thrilled our team helped you explore all your options and find the perfect vehicle for your budget! Your recommendation means the world to us, and we look forward to helping you again whenever you’re ready—enjoy every moment in your new ride!
HASLET, TX
Christopher M|2026 GMC Sierra 1500
Confirmed Sales Customer
10/30/2025
Derek Ward was very helpful and made the buying process very easy.
DEREK WARD
10/31/2025
Derek will be thrilled to hear your kind words! We’re glad he could make the buying process easy and enjoyable. Thank you for trusting us, and we look forward to helping you again whenever you need us—wishing you a fantastic day!
VERNON, TX
Mario S|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
10/21/2025
It was great!! Tony Lara made our experience go smooth!! Thank you!
ANTONIO LARA
10/23/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
BRIDGEPORT, TX
David S|2011 Chevrolet Silverado
Confirmed Service Customer
10/24/2025
You had my work truck for 13 days to repair a brake fluid leak in the brake system. 13 days!!!! That doesn't even make sense!! Shawn was great to deal with. I was told it would be ready day 9, then day 11, then day 12 and finally ready day 13. Someone need to step in and organize your service department or hire more techs or something. It's obvious you so much business that you don't need mine......so you won't anymore!!!
10/25/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
SPRINGTOWN, TX
Chris N|2024 Chevrolet Silverado 1500
Confirmed Service Customer
10/24/2025
Shawn is the BEST….
10/25/2025
Thank you for your kind review about our staff! We hope to be of service to you again in the future. Take care!
DECATUR, TX
Sharon H|2014 Chevrolet Equinox
Confirmed Service Customer
10/26/2025
It is always good and appreciate the care of my car
10/27/2025
Thank you for trusting us with your car! We’re glad our care keeps it running at its best, and we look forward to welcoming you again on your next visit!
BRIDGEPORT, TX
Carl E|2026 GMC Canyon
Confirmed Sales Customer
10/26/2025
Clay was again wonderful to work with. This was our 2nd purchase with him. He worked hard to earn our business and inspire our trust.
CLAYTON ESTES
10/27/2025
Clay will be thrilled to hear your kind words! It’s wonderful to know he earned your trust for the second time. We look forward to welcoming you again on your next visit!
DECATUR, TX
Emma S|2023 Buick Envision
Confirmed Service Customer
10/27/2025
I had a message to service my transmission! I called James Woods dealership and spoke to Kyle! He asked me how soon I could get my automobile to them. I told him five minutes I got there. He looked at it. He checked it out and told me to have it back to him the following morning! I did they took care of my automobile as if it were one of their own. Thank you so much service department of James Wood.
10/28/2025
Hello, we're glad we could help! Our team strives to deliver an excellent experience, and we're happy to hear that was the case during your visit. If you have any further needs or questions, please don't hesitate to reach out!
DECATUR, TX
Ron A|2023 Chevrolet Tahoe
Confirmed Service Customer
10/29/2025
Booking the appointment online was easy, the text follow up was helpful. When my wife dropped off her car, the service advisors were less helpful. She had never been to this dealership for service before, when she asked for her service advisor Dustan she was rudely and vaguely pointed to the other end of the room. While her car was being serviced she heard complaints for the other customers about the poor customer service and delays, this was a little off putting. Fortunately, her car only took about a hour which was expected. Pay for the service could have been better. As the service advisor didn't explain the check out process, which is with someone else at a different counter.
10/29/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
DECATUR, TX
Cathy H|2024 GMC Terrain
Confirmed Service Customer
10/22/2025
I arrived at 9 AM and indicated to Jason that I needed an oil change. In all the years that I have been a customer at GMC I had always been told to just come on in and I would get worked in. When Jason asked if I had an appointment I told him I did not. He indicated that there was like a three hour wait and couldn’t get me in until next week sometime. I left opened my GMC app and scheduled an appointment for 11 o’clock. When I returned Crystal, who is my usual rep helped me check in and said I was correct. They could always work me in for an oil change. At which point put me in the queue to have my work done And I told her I was going to the lake to enjoy the day. When I returned at 4:30 PM, which actually she put on my ticket that I would be back at the end of day it was not done. It was only then that I received the usual check-in text saying we’re working on your car. I feel like it wasn’t even checked in Until I came back in later and still waited an hour and a half for my work to be done. At which point the young lady who was checking me out, was very annoyed that I wanted to use my reward points. She said it didn’t say that anywhere on my paperwork when in fact, I know Crystal put it in. She was very rude. I was literally the only client left in the store and she acted like She was completely put out that I had to look up my membership number on my app.
10/24/2025
On behalf of our entire staff, we would like to express concern about the experience you shared regarding your visit with us. I have addressed your comments with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
DECATUR, TX
Harry L|2024 Chevrolet Silverado 1500
Confirmed Service Customer
10/27/2025
My service was for a Safety Recall on 2024 Silverado High Country. My service writer, Dunstan Harbour, handled my request in a very professional manner, returning it to me within his estimated timeframe with all work, including a good wash job, complete as requested. Great service, completed on time!
10/28/2025
Thank you for sharing your positive experience! We're thrilled to hear that our staff provided excellent service. We truly appreciate your feedback and look forward to serving you again!
SPRINGTOWN, TX
James A|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
10/27/2025
My service advisor crystal was spot on, and I appreciate the good customer service that was provided to me Thank you.
10/28/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
NEWARK, TX
David J|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
10/30/2025
Roco is a awesome salesman he made everything easy i will recommend any one to purchase a vehicle from roco at James wood
ROCCO ROTUNDO
10/31/2025
Roco will be delighted to hear your feedback! It’s fantastic that he made everything easy and earned your recommendation. Thank you for choosing James Wood, and we look forward to helping you or anyone you refer in the future—wishing you a fantastic day!
MANSFIELD, TX
Harold B|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
10/31/2025
Everything was great … clay was very helpful and easy to work with
CLAYTON ESTES
11/1/2025
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
SPRINGTOWN, TX
John R|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
10/28/2025
Pleasant experience no pressure sale.
NICHOLAS TORRES
10/29/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
DECATUR, TX
Michael B|2026 Chevrolet Equinox
Confirmed Sales Customer
10/28/2025
Great! 2nd vehicle my family has purchased from Rocco.
ROCCO ROTUNDO
10/29/2025
Wow, we're glad you had such a wonderful experience with us! Congratulations on your new vehicle, Michael! We look forward to helping again in the future. Take care!
ALEDO, TX
Stanley S|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
10/28/2025
During an earlier oil change & tire rotation service, the multipoint checklist indicated after 130,000 miles the brake pads needed to be changed. A few weeks later when my schedule allowed me to let go of the Silverado for a few days, I called Bryan Stanley to set up an appointment to take care of the brakes and all four of the tire PSI sensors that were no longer working. I brought it in on the assigned date, visited with Bryan and left it with him. He called later in the day to let me know that the rear rotors had a little more rust and corrosion than they were comfortable with and they needed to be replaced. He indicated it would take another day to get all that done. It is really good to know I have brakes I can trust, and I can check tire PSI without using a gauge. Thanks Bryan, for taking care of my Silverado and keeping me informed about everything.
10/29/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Best wishes, James Wood Chevrolet Buick GMC
DECATUR, TX
Charles G|2022 GMC Canyon
Confirmed Service Customer
10/31/2025
Great
11/1/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
AZLE, TX
Thomas P|2015 Chevrolet Colorado
Confirmed Service Customer
10/31/2025
I have always gotten very good service at James Wood. Shawn Hooe has been my service advisor and he does a very good job.
11/1/2025
Hi, we appreciate your positive review about your recent experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
SPRINGTOWN, TX
Michael S|2025 GMC Sierra 1500
Confirmed Service Customer
11/2/2025
Brian was excellent again. Very friendly and helpful. Work was done on-time and exceeded my expectations.
11/3/2025
Hi, thank you for your kind review; we are happy to pass along your comments to our staff here at James Wood Chevrolet Buick GMC - Service! We hope to be of service to you again in the future. Take care!
HASLET, TX
Kristy G|2024 GMC Terrain
Confirmed Service Customer
11/2/2025
Fast service. Friendly advisors.
11/3/2025
Hi there, thank you; we appreciate your feedback! We hope to be of service to you again in the future. Take care!
DENTON, TX
Donnie L|2025 GMC Sierra 3500 HD
Confirmed Service Customer
10/29/2025
I wish someone would greet you on the service drive. Brought the truck in for alignment, pulling to the right and steering wheel off center. Toe was adjusted and did center steering wheel but right pull was not addressed. Truck still pulls right.
10/29/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
DALLAS, TX
Carrie H|2017 Chevrolet Spark
Confirmed Service Customer
10/29/2025
Shawn hoe is the best advisor there is he is the best always very informative and let you know what is going on
10/29/2025
We’re delighted Shawn could provide such helpful, informative service! Knowing you feel well-informed and cared for makes all our efforts worthwhile, and we’ll be ready to deliver that same attentive experience every time you visit.
DECATUR, TX
Tony L|2008 Chevrolet Silverado
Confirmed Service Customer
10/29/2025
Always friendly and courteous.
10/29/2025
We’re so glad to hear our team consistently comes across as friendly and courteous! Creating a welcoming and professional environment is what we aim for, and we look forward to keeping it that way every time you stop by.
PARADISE, TX
Steven B|2026 GMC Sierra 1500
Confirmed Sales Customer
10/30/2025
Everything was ready when I arrived, even though I had a financing issue it was fixed with the help of the dealership
CLAYTON ESTES
10/31/2025
We’re happy we could have everything ready for you and help resolve your financing issue! Thank you for trusting us, and we look forward to making every visit seamless and stress-free—wishing you a smooth and enjoyable ride!
BRYAN, TX
Yennitsa S|2025 GMC Sierra 1500
Confirmed Sales Customer
10/30/2025
It was the best
CLAYTON ESTES
10/31/2025
We love hearing that your experience was “the best”! Thank you for trusting us, and we look forward to keeping it that way every time you visit—please don’t hesitate to reach out if there’s anything additional we can do for you!
ANDREWS, TX
Randy T|2026 Chevrolet Trax
Confirmed Sales Customer
11/3/2025
Everybody was very helpful to see that our needs were met, making it happen for us. Rocco was kind and caring. Every part of the experiene from inquiry to delivery was a pleasant experience.
ROCCO ROTUNDO
11/3/2025
Rocco and the team will be delighted to hear your kind words! From inquiry to delivery, ensuring every need is met and the experience is pleasant is exactly what we aim for — and we look forward to doing it all over again next time.
VERNON, TX
Jody S|2022 Chevrolet 2500HD Silverado
Confirmed Service Customer
11/4/2025
Great service
11/4/2025
Thank you for the kind words about our service! We take pride in keeping every visit as smooth and dependable as the vehicles we work on — because great service should always feel effortless.
DECATUR, TX
Terry D|2026 GMC Sierra 1500
Confirmed Sales Customer
11/4/2025
Fast friendly professional service.
KAREN PATTISON
11/4/2025
Thank you for the compliment on our fast, friendly, and professional service! That’s the balance we aim for every day — where efficiency meets care, and every guest leaves feeling well taken care of.
HOBBS, NM
Joe G|2020 Chevrolet Traverse
Confirmed Service Customer
10/30/2025
It’s always an easy process getting my vehicle serviced. Shawn is always prompt and keeps me informed of what my vehicle needs. The cost is very competitive to anyone around.
10/31/2025
Shawn and our team will be thrilled to hear your kind words! We’re glad the process is always easy and that you feel well-informed. Thank you for trusting us, and we look forward to keeping your vehicle running perfectly—please don’t hesitate to reach out if there’s anything additional we can do!
PARADISE, TX
Danny C|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
10/30/2025
Bryan Stanley is the BEST SERVICE REP there is!!!!!!
10/31/2025
Bryan will be over the moon to hear your praise! We’re delighted he made such a positive impact on your service experience. Thank you for your support, and we look forward to seeing you again soon—wishing you many safe and happy miles!
DECATUR, TX
Teresa H|2026 GMC Sierra 1500
Confirmed Sales Customer
10/30/2025
Drew Ward is very professional and an awesome salesperson to deal with. This is the third vehicle I’ve purchased from him.
DREW WARD
10/31/2025
Drew will be happy to hear your feedback! It’s an honor to have earned your trust through three vehicle purchases. Thank you for your loyalty, and we look forward to helping you with many more vehicles in the future—please don’t hesitate to reach out if there’s anything additional we can do!
LEWISVILLE, TX
Bret M|2024 Chevrolet Colorado
Confirmed Service Customer
10/30/2025
Did t have to wait long everyone was friendly and courteous
10/31/2025
We’re glad you didn’t have to wait long and that our team made you feel welcome! Thank you for choosing us, and we look forward to keeping your vehicle in top shape—please don’t hesitate to reach out if there’s anything additional we can do!
BRIDGEPORT, TX
Jerry O|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
11/1/2025
Great service!!! Shawn is the best!!
11/2/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
DECATUR, TX
Mary J|2025 Chevrolet Equinox
Confirmed Service Customer
11/1/2025
Quick and efficient
11/2/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
RHOME, TX
Brian M|2023 Chevrolet Silverado 1500
Confirmed Service Customer
11/4/2025
Friendly people who kept me up to date on the progress. They also got my car in and out as quickly as possible.
11/4/2025
We’re so glad you found our team friendly and communicative throughout your visit! Keeping you updated and getting you back on the road quickly is our way of making sure service feels like teamwork — simple, smooth, and stress-free.
JUSTIN, TX
Jake B|2024 GMC Acadia
Confirmed Service Customer
11/6/2025
It was clean, the appointment was on time, and the staff communicated distinctly and clearly. There were no hidden fees, up-chargers, or surprises.
11/7/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
DECATUR, TX
Ricky R|2026 Chevrolet Corvette ZR1
Confirmed Sales Customer
11/3/2025
Very informative, friendly and throughout
RICHARD MITCHELL
11/3/2025
Thank you for noting how informative and friendly our team was! We’re delighted that their thorough approach helped make your visit smooth and stress-free — and we’ll be here to guide you with that same care whenever you need us next.
SPRINGTOWN, TX
Craig M|2024 GMC Sierra 1500
Confirmed Sales Customer
11/3/2025
the process was easy and your team did a great job
CHRISTOPHER FILLINE
11/3/2025
It’s great to hear the process felt easy and that our team did such a great job! Simplicity and confidence go hand in hand — and we’ll keep making sure every visit feels just that effortless for you.
HASLET, TX
Ruth S|2016 Chevrolet Traverse
Confirmed Service Customer
11/5/2025
Great as always.
11/5/2025
We love hearing “Great as always”—thank you! Consistency is our favorite compliment, and it’s rewarding to know we continue to earn your trust each time you stop by. Here’s to keeping that streak strong for every visit ahead!
PARADISE, TX
Robert M|2021 GMC 3500HD Sierra
Confirmed Service Customer
11/5/2025
They got done what I needed on the truck in a timely manner
11/5/2025
We’re glad to hear your truck service was completed promptly and met your expectations! Timeliness is key to keeping you on the road, and we’re happy we could deliver. Here’s to smooth drives and quick turnarounds every time you visit!
SPRINGTOWN, TX
Lynn D|2026 Buick Encore GX
Confirmed Sales Customer
11/5/2025
Very Friendly sales staff. Had all the cars lined up for a test drive once we got there. Salesman (Drew Ward) was very helpful and knowledgeable. We texted quite a bit and he answered all the questions! We love our new ride - Thanks again!
DREW WARD
11/5/2025
We’re glad to hear Drew made your experience seamless and enjoyable! From answering your texts to guiding you through test drives, it’s wonderful to know you felt well taken care of. Enjoy every mile in your new ride, and we’ll be here anytime you need us!
WICHITA FALLS, TX
Denise S|2020 Chevrolet Traverse
Confirmed Service Customer
11/6/2025
I always use Shawn Hooe, he goes above and beyond for my family
11/7/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
DECATUR, TX
Kathy S|2017 GMC Terrain
Confirmed Service Customer
11/7/2025
Krystal in the service department at James Wood in Decatur, Tx., is knowledgeable about my vehicle's needs. Great customer service. Always friendly.
11/8/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
NEWARK, TX
Thelma P|2023 Buick Envision
Confirmed Service Customer
11/7/2025
Always friendly and communication is great
11/8/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
PARADISE, TX
Douglas S|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
10/28/2025
Our sales rep was amazing!!
ROCCO ROTUNDO
10/29/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
LUBBOCK, TX
Mindy C|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
10/28/2025
Everyone was super friendly, not pushy and very patient.
CLAYTON ESTES
10/29/2025
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We look forward to your next visit! Take care!
POOLVILLE, TX
Casey E|2022 Chevrolet 2500HD Silverado
Confirmed Service Customer
10/31/2025
All good
11/1/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
ROANOKE, TX
Rob T|2025 GMC Sierra 2500 HD
Confirmed Service Customer
10/31/2025
Fantastic
11/1/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
DECATUR, TX
Jacob V|2025 GMC Sierra 1500
Confirmed Service Customer
10/31/2025
Had my windshield replaced professional job great service team Thanks JW's
11/1/2025
Hi, we're so happy we were able to help you out! Thank you again for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
IRVING, TX
Bobbie M|2020 Chevrolet Traverse
Confirmed Service Customer
10/31/2025
Friendly greeting when I pulled in and directed to my service advisor. Shawn Hooe had all my paperwork ready and sent me to waiting room. My vehicle was ready in a timely manner
11/1/2025
Hello, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!
JUSTIN, TX
Holly B|2020 GMC 1500 Sierra
Confirmed Service Customer
11/3/2025
Always great experience.
11/3/2025
It’s wonderful to hear that your experiences are consistently great! We’ll keep delivering the same attentive service and friendly care every time you visit.
DECATUR, TX
Troy M|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
11/3/2025
It was a awesome experience everyone was so helpful Rosco my salesman was great
ROCCO ROTUNDO
11/3/2025
We’re delighted to hear your experience was awesome! Rosco and the team will be thrilled to know they made such a positive impact, and we look forward to providing the same helpful service next time.
DECATUR, TX
Daniella L|2025 GMC Canyon
Confirmed Sales Customer
11/6/2025
Drew was personable and efficient at helping me find what I want
DREW WARD
11/7/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
RHOME, TX
Chad B|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
11/7/2025
Bryan Stanley ALWAYS takes care of me and my vehicle needs when I come in. I needed a ride over to another appointment and Bryan facilitated that request.
11/8/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
BRIDGEPORT, TX
Mark D|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
10/31/2025
Lee, was very professional and a pleasure to work with. We will definitely be a return customer.
CHRISTOPHER PRIDDY
11/1/2025
Hello, we're happy to hear you had such a positive experience with our staff! We sincerely value your business and look forward to your next visit. Take care!
PRINCETON, TX
Lisa L|2024 Chevrolet Silverado 1500
Confirmed Service Customer
10/31/2025
They texted me my final bill to approve which was $123.96 total estimate. I approved cabin air filter, which next time my son will do & save $ but I go to pay & its $179. I said what?? Well they figured out they didn’t put labor on my $123.96 text that i approved & didn’t take off my $15.37 rewards points that was on my text. So after I complained they did my $15.37 rewards & took some off since they messed up & got it down to $130.22 instead of $123.96. So out of the amount I paid you would think I’d get some points on my acc because I paid $114.85 & I still have 0 points . I thought I got points for what I spend at a Chevrolet dealership but maybe I’m wrong.
11/1/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
CHICO, TX
Karyn M|2022 GMC Yukon
Confirmed Service Customer
11/4/2025
Everyone was very friendly, attentive and communicative throughout the process. Dustan my service provider was excellent!
11/4/2025
It’s wonderful to hear Dustan and the team made your visit so seamless and communicative! Friendly service and consistent updates are the heart of what we do — keeping you in the driver’s seat every step of the way.
NORTHLAKE, TX
Jimmy H|2020 Chevrolet 3500HD Silverado
Confirmed Service Customer
11/4/2025
great service as usual thanks for all your help
11/4/2025
We’re so glad to hear your service was great as always! Your continued trust means the world to us — and it’s that loyalty that keeps our team striving to deliver the same reliable care, visit after visit.
BOYD, TX
Janet R|2024 Buick Encore GX
Confirmed Service Customer
11/5/2025
in and out in good time.
11/5/2025
We’re happy to hear you were in and out in good time! Quick, efficient service is always our goal, and we’ll keep making sure every visit is seamless and stress-free.
AZLE, TX
Judd T|2022 GMC 3500HD Sierra
Confirmed Service Customer
11/5/2025
I do not like the deception when a service advisor comes to me and says the mechanic says your air filter and cab filter are dirty and need changed. I changed them 1 month prior to this visit. The air filter says it was at 90% . I seriously doubt the mechanic looked at the filters
11/5/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
DECATUR, TX
James C|2019 Chevrolet Equinox
Confirmed Service Customer
11/10/2025
professional staff kept me updated on the progress of my service necessary repairs were completed my vehicle is running good again
11/11/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
ALVORD, TX
John R|2020 GMC 1500 Sierra
Confirmed Service Customer
10/29/2025
Great service, fast
10/29/2025
We’re so happy you enjoyed the great, fast service! Quick and quality care is what we strive for every day—and we’ll be ready to deliver the same smooth experience on your next visit, too.
DECATUR, TX
Kevin S|2025 Chevrolet Silverado 2500 HD
Confirmed Service Customer
10/29/2025
Everything handled great!!
10/29/2025
We’re so glad everything was handled to your satisfaction! Smooth, efficient service is always our goal, and we look forward to keeping it just as seamless on your next visit.
FORT WORTH, TX
Bryan E|2026 GMC Canyon
Confirmed Sales Customer
11/3/2025
We have never experience a more welcoming atmosphere and the transaction was so smooth And effortless. We are very happy with our purchase and even more happy with our purchasing experience! We will be back for sure and I’ve already pointed several people your way!
RICHARD MITCHELL
11/3/2025
Your review absolutely made our day! We’re delighted that your visit felt so welcoming and effortless — that’s the experience we strive for with every guest. Thank you for your referrals and your trust; we can’t wait to welcome you back and make your next visit just as special!
DUNCAN, OK
William H|2022 Chevrolet Colorado
Confirmed Service Customer
11/3/2025
Great service!
11/3/2025
We love hearing “Great service!” — it’s short, simple, and means so much! Thank you for the encouragement, and we’ll keep delivering that same great care every time you visit.
DECATUR, TX
Lisa B|2026 GMC Yukon XL 1500
Confirmed Sales Customer
11/3/2025
We experienced an issue with our new Yukon XL, and GM could not provide a replacement part until the end of the year. The dealership worked very hard to secure us a deal on another new Yukon so that we wouldn't have to wait. They were all fantastic, and we are pleased with our purchase.
DREW WARD
11/4/2025
We’re delighted our team could help you secure a new GMC Yukon without the long wait! Going above and beyond to solve challenges is what we strive for, and we’re thrilled you’re pleased with your purchase.
DECATUR, TX
Daniel T|2026 Chevrolet Tahoe
Confirmed Sales Customer
11/3/2025
Nick Torres was great to deal with. He was transparent and did give any unnecessary fluff throughout the process. He gave me the information I needed to make a sound decision.
NICHOLAS TORRES
11/4/2025
Nick will be thrilled to hear your feedback! Providing transparent, straightforward information to help you make sound decisions is exactly what we aim for, and we look forward to delivering the same quality service in the future.
ARGYLE, TX
Tracy L|2018 Chevrolet Traverse
Confirmed Service Customer
11/7/2025
Quick and easy
11/8/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
RHOME, TX
Ronald W|2018 Chevrolet 3500HD Silverado
Confirmed Service Customer
11/11/2025
Very good experience
11/12/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
DECATUR, TX
Mark S|2024 Chevrolet Tahoe
Confirmed Service Customer
11/4/2025
Great people, great service. Do all they can to get you taken care of and on your way!!
11/4/2025
Thank you for your wonderful feedback! Our team truly takes pride in doing everything possible to get you taken care of quickly — because when you leave happy and ready to roll, we know we’ve done our job right.
FORT WORTH, TX
Edward W|2025 GMC Sierra 1500
Confirmed Sales Customer
11/5/2025
Great
KAREN PATTISON
11/5/2025
Short, sweet, and wonderful—thank you! Your “Great” means a lot to us. We’ll keep working hard to make sure every visit continues to earn that same simple, powerful praise!
FORT WORTH, TX
Dhana T|2026 Chevrolet Traverse
Confirmed Sales Customer
11/5/2025
Fast reliable kind went above and beyond..
LANDON EAST
11/5/2025
We appreciate your kind words! It’s wonderful to know our team’s fast, reliable, and kind service stood out to you. We’ll keep that same spirit alive for your future visits—going above and beyond is simply how we roll!
BRYSON, TX
Roger H|2026 GMC Terrain
Confirmed Sales Customer
11/12/2025
My wife and I bought a 2026 GMC Terrain Denali from Karen Pattison. A stress free dealership. We have bought several cars from James Wood Motors, always a good experience.
KAREN PATTISON
11/13/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
DECATUR, TX
Karyn S|2026 GMC Yukon
Confirmed Sales Customer
11/12/2025
Everyone was kind, not pushy, very easy to work with, in and out. LOVED the people and the process. A+++
ROCCO ROTUNDO
11/13/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
ROWLETT, TX
Bobby R|2019 GMC 2500HD Sierra
Confirmed Service Customer
11/12/2025
Service writers are friendly, service department and customer waiting areas are clean
11/13/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
SPRINGTOWN, TX
Jonathan R|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
11/12/2025
Everything was quick, straight forward and not pushy. I live in Phoenix and drove to Dallas to do business with them for the second time..they gave me a very good price and didn't play games.
KAREN PATTISON
11/13/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
PHOENIX, AZ
Christine G|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
11/13/2025
Came in for oil change and tire rotation, and that's what I received.
11/14/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
RHOME, TX
Becky F|2023 GMC Acadia
Confirmed Service Customer
11/12/2025
Service was done in a timely manner
11/13/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
JUSTIN, TX
Suzanna L|2024 Buick Envision
Confirmed Service Customer
11/12/2025
Dustan was on point in everything I need ed done! Good customer service all the way around. Thank you.
11/13/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
AZLE, TX
Alma F|2025 Buick Enclave
Confirmed Service Customer
11/12/2025
I arrived a few minutes early and they took my car back immediately. I received the scheduled oil change and was informed that my interior filter needed be changed also, which I approved. I also had the Tire Monitoring System checked because the light kept coming on and off. So they “relearned” that and hopefully that fixed it. I purchased cargo protectors with my points and the salesman explained how to redeem the points.
11/13/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
CHILDRESS, TX
Geoffrey D|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
11/13/2025
Diagnosed an issue and got me out quickly
11/14/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
AZLE, TX
Jeff S|2025 Chevrolet Trax
Confirmed Service Customer
11/13/2025
I like the service so much that I bought a new car while I was there.
11/14/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
NEW FAIRVIEW, TX
Drew M|2026 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
11/14/2025
Highly recommend James Wood in Decatur, they know how to take great care of their customers
RICHARD MITCHELL
11/15/2025
Wow, we're glad you had such a wonderful experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
PROSPER, TX
Derek L|2020 GMC 1500 Sierra
Confirmed Service Customer
11/14/2025
Great service!
11/15/2025
Hi there, thank you so much for your positive comments about James Wood Chevrolet Buick GMC! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
PARADISE, TX
Mary B|2024 GMC Sierra 1500
Confirmed Service Customer
11/16/2025
Easy, friendly and over a great experience.
11/17/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
BLUFF DALE, TX
James M|2025 GMC Sierra 1500
Confirmed Service Customer
11/12/2025
It was smooth transaction. I was well informed the entire time.
11/13/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
RHOME, TX
Dawn H|2026 Chevrolet Tahoe
Confirmed Sales Customer
11/12/2025
Excellent from the moment we drove in to the dealership until we drove off in our new Tahoe
RICHARD MITCHELL
11/13/2025
Congratulations on your new vehicle! We appreciate your feedback. Please don't hesitate to reach out to us if there's anything more we can do! Have a wonderful day.
SANGER, TX
Douglas H|2023 Chevrolet Tahoe
Confirmed Service Customer
11/12/2025
Everyone was nice & polite. Shawn is our service writer; he always delivers what he says. Easy in easy out. He makes sure all work is done in a timely manner. Techs always do a good job and the ladies at checkout are super friendly and helpful.
11/13/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
JUSTIN, TX
Stewart R|2017 Chevrolet 2500HD Silverado
Confirmed Service Customer
11/12/2025
Good
11/13/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
CHICO, TX
Lisa W|2026 Chevrolet Tahoe
Confirmed Sales Customer
11/12/2025
Since being out of town purchase, I had a great experience!!
CLAYTON ESTES
11/13/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
AMARILLO, TX
Katherine G|2022 Chevrolet Tahoe
Confirmed Service Customer
11/14/2025
I had brought my Tahoe in for recall inspection and the entire experience from ease of scheduling to drop off and being assisted by Bryan was excellent.
11/15/2025
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
SPRINGTOWN, TX
John J|2023 Chevrolet Traverse
Confirmed Service Customer
11/14/2025
Good service
11/15/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
AZLE, TX
Bradley H|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
11/17/2025
Oil change
11/18/2025
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
RHOME, TX
Daniel W|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
11/17/2025
This is probably my 4th or 5th vehicle that we have purchased from Karen, It has always been a great experience and that’s why we keep coming back.
KAREN PATTISON
11/18/2025
Thank you for your kind words! We're thrilled to hear that our staff consistently provides you with excellent service. We’ll be sure to pass along your feedback to her. We truly appreciate your continued trust in our team and look forward to serving you again soon!
FRISCO, TX
Mark C|2023 GMC Sierra 1500
Confirmed Service Customer
11/10/2025
Bryan is always great.
11/11/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
PONDER, TX
Margene O|2025 Chevrolet Trax
Confirmed Service Customer
11/10/2025
Everyone is so friendly and helpful
11/11/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
BRIDGEPORT, TX
Frank T|2024 Chevrolet Colorado
Confirmed Service Customer
11/10/2025
Excellent
11/11/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
FORESTBURG, TX
Gary L|2026 Chevrolet Silverado 3500 HD
Confirmed Sales Customer
11/12/2025
Karen is the best salesperson I’ve ever had! And I’ve had more than i care to admit!
KAREN PATTISON
11/13/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
AURORA, TX
Amy B|2019 Chevrolet Trax
Confirmed Service Customer
11/13/2025
Was able to get my car back quickly and was very pleased
11/14/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
CHICO, TX
Rickey C|2026 GMC Sierra 1500
Confirmed Sales Customer
11/15/2025
I called and was connected with Derick Ward. Done deal! he took it from there. Wonderful young man. You need more of him. Thank you.
DEREK WARD
11/16/2025
Hello, we're happy to hear you had such a positive experience with our staff! We sincerely value your business and look forward to your next visit. Take care!
WEATHERFORD, TX
Gary H|2025 Chevrolet Equinox
Confirmed Service Customer
11/17/2025
Shawn got me in next day in afternoon. Was a little busy but got vehicle serviced checked all out before our trip.
11/18/2025
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
BOYD, TX
Bobby R|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
11/17/2025
Drew Ward was excellent in take care of me during the entire buying process. He should be highly commended. Jeff Dawby in finance made the paperwork process very easy. He should also be highly commended. Thank you for making a normally stressful process not stressful.
DREW WARD
11/18/2025
Thank you for highlighting some of our team members who helped make your experience a great one! We truly value your business and look forward to welcoming you again soon.
ARLINGTON, TX
Lisa W|2019 Buick Enclave
Confirmed Service Customer
11/17/2025
Always friendly and informative
11/18/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
DECATUR, TX
Rob S|2024 GMC Sierra 1500
Confirmed Service Customer
11/13/2025
Great service. From scheduling the service to the work being performed, fast, easy and courteous.
11/14/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
FT WORTH, TX
Guy C|2025 GMC Sierra 2500 HD
Confirmed Service Customer
11/13/2025
While I’d like to give you 5 stars I just can’t. Your people are fantastic and friendly. However 20 days is WAYTOO long to have a “transmission tech” to get to a vehicle. The part delays seem to get longer and longer. In today’s world there’s no excuse to be without a truck, that cost 90k, for that long. We were less than a week away from lemon law protections. Being without this truck for that time cost me one of my vacations. At my age those are way too precious to come by. Like I said I really like the dealership but you need to have parts and techs more available than the current level.
11/14/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
SPRINGTOWN, TX
Raymond P|2004 Chevrolet SSR
Confirmed Service Customer
11/19/2025
I was astounded by the redecorated and functional service dealership facility and impressed with the improvement's. to enhance the ambience for your customers.
11/20/2025
Thank you for your kind words! We’re thrilled to hear that you noticed the improvements to our service facility. We strive to create a welcoming and functional environment for our customers, and your feedback means a lot to us.
DECATUR, TX
Antonio E|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
11/19/2025
Took longer than expected
11/20/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
BRIDGEPORT, TX
Joseph D|2025 Buick Enclave
Confirmed Service Customer
11/19/2025
Krystal was very helpful. She answered all of my questions and was very friendly. The service was very quick and thorough. I will highly recommend James Wood to anyone regarding vehicle purchase or service. Thanks Krystal for your help.
11/20/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. We truly appreciate your recommendation and look forward to serving you again!
JACKSBORO, TX
Cody G|2026 GMC Sierra 1500
Confirmed Sales Customer
11/20/2025
I had an outstanding experience at the dealership all thanks to Matt Garretson. From the moment I walked in, he was welcoming, knowledgeable, and completely focused on helping me and figuring out a deal that works for me so I can drive home in a nice new 1500 AT4. His communication was clear and honest the entire time, and he took the time to explain every feature, option, and detail in the truck and made the entire process easy and stress-free. He went above and beyond to make sure I felt confident in my decision, and his professionalism and dedication truly set him apart from the rest. This was by far the smoothest and most enjoyable buying experience I’ve ever had at a dealership. I would absolutely recommend him to anyone I know looking for a vehicle. Exceptional service from start to finish! -Cody
MATTHEW GARRETSON
11/21/2025
Hi, we really appreciate your positive review! Our staff strives to deliver an excellent experience, and are glad you found this to be the case during your visit. We want to sincerely thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
ALVORD, TX
Jody T|2026 GMC Yukon
Confirmed Sales Customer
11/10/2025
Very accomodating
ANDREW BAIER
11/11/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
ROYSE CITY, TX
Michael M|2026 GMC Sierra 1500
Confirmed Sales Customer
11/10/2025
Fast/easy/friendly
ROCCO ROTUNDO
11/11/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
GRANBURY, TX
Brenda B|2023 Buick Enclave
Confirmed Service Customer
11/18/2025
Bryan was my service rep and he took care of all my questions and information I asked for and had my Buick serviced in a timely manner. I was very happy with his service along with your other employees I met with.
11/19/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
MUENSTER, TX
Craig S|2025 GMC Sierra 1500
Confirmed Service Customer
11/18/2025
My first oil change on my new vehocle and everything worked out well.
11/19/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
SANGER, TX
Andrew N|2026 GMC Sierra 1500
Confirmed Sales Customer
11/18/2025
Clay Estes was great! He did a great job getting us to where we needed to be on price. They experience was one of the best I've had.
CLAYTON ESTES
11/19/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
DECATUR, TX
Jared M|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
11/18/2025
Experience was great.
MATTHEW GARRETSON
11/19/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
RUNAWAY BAY, TX
Caitlin F|2024 Chevrolet Tahoe
Confirmed Service Customer
11/19/2025
Krystal was great and very communicative!
11/20/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
DECATUR, TX
Patrick S|2026 GMC Sierra 1500
Confirmed Sales Customer
11/19/2025
My Salesman Clay Estes did a great job of working with me on the vehicle that I purchased. Ha very good conversations both in person, via email & text. We covered a lot of ground in a short amount of time and got the vehicle I wanted. Over all, one of the best car buying experiences I've had. Thank Clay!!!!!!
CLAYTON ESTES
11/20/2025
Thank you for sharing your positive experience! We're thrilled to hear that our staff provided excellent service. We truly appreciate your feedback and look forward to serving you again!
HASLET, TX
Lauren M|2023 Chevrolet Tahoe
Confirmed Service Customer
11/10/2025
Shawn and the service provided was great! No complaints!
11/11/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
JUSTIN, TX
Dave C|2018 Chevrolet Colorado
Confirmed Service Customer
11/10/2025
My down time was minimal. Intake to diagnosis to repair and cash out was seamless.
11/11/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
PARADISE, TX
Dennis L|2026 GMC Canyon
Confirmed Sales Customer
11/18/2025
Top notch service in every way which has always been my experience in my 45 years of dealing with James Wood Motors
RICHARD MITCHELL
11/19/2025
Wow, reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
DECATUR, TX
David H|2015 Chevrolet 1500 Silverado
Confirmed Service Customer
11/18/2025
I showed up for a 7am appointment with Krystal and got right in and went into the waiting area for a hot cup of coffee. Krystal checked on me and let me know that it wouldn't take long. About 15 minutes I got a text that I had two air filters that would require changing and needed my okey. I okey and it went smoothly. Enjoyed my service work. Thanks David Hamilton
11/19/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
RHOME, TX
Bobby R|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
11/18/2025
Very relaxing no pressure to buy everyone did a super job
KAREN PATTISON
11/19/2025
Hi, we are very happy we could provide you with a positive experience! Thank you so much again for your feedback! We hope you have a great day!
ARCHER CITY, TX
Jeffry S|2017 Chevrolet Tahoe
Confirmed Service Customer
11/19/2025
Everything is always done professionally. Drop off, pick up, it’s a breeze.
11/20/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
DECATUR, TX
Robin K|2026 Buick Encore GX
Confirmed Sales Customer
11/19/2025
Matt and Ruben made my buying experience a breeze. It was quick and painless. I love my new car. Thank you.
MATTHEW GARRETSON
11/20/2025
Thank you for highlighting some of our team members who helped make your experience a great one! We truly value your business and look forward to welcoming you again soon.
DALLAS, TX
Edgar S|2026 GMC Sierra 1500
Confirmed Sales Customer
11/20/2025
It was great. The Rep (Landon) was amazing working with my schedule and answering all my questions. I got the truck i wanted at a great price
LANDON EAST
11/21/2025
Congratulations on your new truck! We're happy you found our staff to be so supportive during your experience here at James Wood Chevrolet Buick GMC! We sincerely value your business and look forward to your next visit. Take care!
MANSFIELD, TX
Karl J|2020 Chevrolet Blazer
Confirmed Service Customer
11/17/2025
Bryan Stanley and entire service department do a great job
11/18/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
FT WORTH, TX
Mark B|2023 Buick Envision
Confirmed Service Customer
11/17/2025
everything as expected
11/18/2025
Hi there! We’re thrilled to hear we met your expectations! Our team works hard to provide excellent service, and we’re so glad you had a positive experience. If you have any further questions or need assistance, feel free to reach out!
JACKSBORO, TX
Rocco R|2024 Buick Envision
Confirmed Service Customer
11/18/2025
Shawn and Nick are great!
11/19/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
WEATHERFORD, TX
Wyatt D|2026 GMC Canyon
Confirmed Sales Customer
11/18/2025
Super easy very knowledgeable and friendly
DREW WARD
11/19/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
ALVORD, TX
Matt K|2018 Chevrolet Corvette
Confirmed Service Customer
11/21/2025
Excellent experience, everyone was friendly and courteous.
11/22/2025
Thank you for the friendly and thoughtful feedback—excellent experiences are built by friendly and courteous teams, and we’re thrilled yours reflected that.
FT, TX
Andrue E|2020 Chevrolet 2500HD Silverado
Confirmed Service Customer
11/21/2025
Krystal in service was prompt on getting the issues on my Silverado H/D.2500 looked at in a timely fashion.A big shout out to the techs out on the service floor. Friendly and professional.
11/22/2025
Your detailed and appreciative feedback means a lot—Krystal and our service techs will be thrilled to know their prompt, friendly, and professional work made your Chevrolet Silverado experience exceptional.
JOSHUA, TX
Judy B|2023 GMC Yukon
Confirmed Service Customer
11/21/2025
Appreciate Bryan's help.
11/22/2025
Thank you for the warm and appreciative feedback! Bryan will be thrilled to know his help made a difference, and we look forward to providing the same excellent service on your next visit.
DECATUR, TX
Michael F|2013 Buick Encore
Confirmed Service Customer
11/24/2025
Great service by all. Thanks M L Fisher
11/25/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at James Wood Chevrolet Buick GMC! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at James Wood Chevrolet Buick GMC!
DECATUR, TX
Robert M|2025 GMC Sierra 3500 HD
Confirmed Sales Customer
11/25/2025
Mr. Mitchell is a great salesman and I would love to keep doing business with him
RICHARD MITCHELL
11/26/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
SPRINGTOWN, TX
Gregory D|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
11/16/2025
Rusty and Drew were both great! I am 100% satisfied!
DREW WARD
11/17/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
FORT WORTH, TX
Brenda B|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
11/16/2025
Excellent customer service!
11/17/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
CHICO, TX
Sharon W|2023 GMC Acadia
Confirmed Service Customer
11/16/2025
The service at James Wood Motors is excellent and convenient.
11/17/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
DECATUR, TX
Jami L|2026 Chevrolet Traverse
Confirmed Sales Customer
11/21/2025
It was easy and very personable.
DEREK WARD
11/22/2025
We appreciate your warm and personable review—making every interaction easy and comfortable is exactly what we aim for, and we’re glad it stood out for you.
DECATUR, TX
Robert B|2024 Chevrolet Silverado 1500
Confirmed Service Customer
11/24/2025
Very pleasant....service was fast and Shawn was great!
11/25/2025
Hi there, thank you for taking the time to leave a review for us at James Wood Chevrolet Buick GMC. We're happy we could meet your expectations! We're looking forward to your next visit with us!
PARADISE, TX
David P|2020 GMC Canyon
Confirmed Service Customer
11/24/2025
Service person was excellent.
11/25/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
RHOME, TX
Nick H|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
11/24/2025
Great job!!
11/25/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
BRIDGEPORT, TX
Kylene S|2015 Chevrolet Tahoe
Confirmed Service Customer
11/24/2025
I had problems with my Tahoe, contacted Shawn first thing Friday morning and he had it fixed and back to me by 11:00 the same morning. No one even comes close to matching Shawn’s customer service and he is why I continue to buy from and have our vehicles serviced at James Wood.
11/25/2025
Hi, we are so happy to read such a great review about James Wood Chevrolet Buick GMC! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
BRIDGEPORT, TX
Richard W|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
11/24/2025
James Wood service center diagnosed my truck's problem and then fixed it. Now that truck is running great.
11/25/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
FLOWER MOUND, TX
Jody Y|2026 GMC Sierra 1500
Confirmed Sales Customer
10/24/2025
Good
DREW WARD
10/25/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
PARADISE, TX
Christopher W|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
10/24/2025
Clay was very helpful, attentive, and knowledgeable! He made the bank experience very pleasant.
CLAYTON ESTES
10/25/2025
Hi, thank you for your kind review; we are happy to pass along your comments to our staff here at James Wood Chevrolet Buick GMC! We sincerely value your business and look forward to your next visit. Take care!
BRIDGEPORT, TX
Matthew J|2024 GMC Sierra 1500
Confirmed Service Customer
10/24/2025
Had under storage installed under back seat.
10/25/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
DECATUR, TX
Kyle W|2025 GMC Sierra 2500 HD
Confirmed Service Customer
10/24/2025
I did not have my vehicle serviced. You are sending me this message in error.
10/28/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
KRUM, TX
Brian V|2018 Chevrolet Equinox
Confirmed Service Customer
10/24/2025
Krystal was amazing
10/25/2025
Thank you for your kind review about our staff! We hope to be of service to you again in the future. Take care!
JUSTIN, TX
Shirley C|2014 Chevrolet Malibu
Confirmed Service Customer
11/23/2025
Always good I know it takes time to work on your car when your there and their busy but I don’t like going anywhere else. Thank you
11/24/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
AZLE, TX
Matthew R|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
11/27/2025
Great experience
ROCCO ROTUNDO
11/28/2025
Hi there, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. We sincerely value your business and look forward to your next visit. Take care!
NORTHLAKE, TX
Brian P|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
11/27/2025
Krystal did a phenomenal job taking care of me and my truck.
11/28/2025
Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
RHOME, TX
David W|2023 Chevrolet Silverado 1500
Confirmed Service Customer
11/27/2025
Dason in service was excellent. He kept me informed every step of the way.
11/28/2025
Hello, we're happy to hear you had such a positive experience with our staff! We look forward to helping again in the future. Take care!
FORT WORTH, TX
Harry L|2024 Chevrolet Silverado 1500
Confirmed Service Customer
11/17/2025
Great service at a reasonable price plus a free breakfast!
11/18/2025
Hi there! We’re thrilled to hear we met your expectations! Our team works hard to provide excellent service, and we’re so glad you had a positive experience. If you have any further questions or need assistance, feel free to reach out!
SPRINGTOWN, TX
Kirk K|2025 Chevrolet Silverado 2500 HD
Confirmed Service Customer
11/21/2025
The service advisor was fantastic and everyone at dealership was friendly and courteous.
11/22/2025
We appreciate your wonderfully encouraging feedback—our service advisor and team will be delighted to know their fantastic and courteous approach made your visit stand out, and we can’t wait to provide more experiences just like it.
BOYD, TX
Richard S|2022 Chevrolet Tahoe
Confirmed Service Customer
11/26/2025
As always great service done in a timely manner.
11/27/2025
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
JACKSBORO, TX
Curtis E|2023 Chevrolet Corvette Z06
Confirmed Service Customer
11/26/2025
I set up an appointment for an oil change, they were quick to get me checked in and gave me a ride home. They sent me a text and kept me up dated on my completion time.
11/27/2025
Hi, we're so happy we were able to help you out! Thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
DECATUR, TX
Lisa S|2025 Chevrolet Equinox
Confirmed Service Customer
11/26/2025
Friendly and awesome service
11/27/2025
Hi, thank you for taking the time to leave a review for us at James Wood Chevrolet Buick GMC! We're looking forward to your next visit!
DARDANELLE, AR
Brad H|2019 Chevrolet Impala
Confirmed Service Customer
11/26/2025
Crystal Gipson always excellent
11/27/2025
Hello, we're happy to hear you had a positive experience with our staff! We look forward to helping again in the future. Take care!
NEWARK, TX
Tim G|2025 Chevrolet Tahoe
Confirmed Sales Customer
11/29/2025
I am a Chevy truck legends owner for the 10th time. James Wood is the dealership that made it happen. I can’t say enough good about Bob Miller Excellent sales person and Rusty Ford manager. This is the best experience my wife and I have ever had when purchasing a vehicle. Ruben Cantu did an excellent job closing. He is a very talented and smart young man. My Wife and I did have a little problem with the extended warranty. it was a lot to digest. I have always taken an extended warranty, but I have never collected anything. It is a very hard cell for me. It wasn’t until we got home that we realized the total cost was a little more than we needed. so I call Rusty and then talk to Ruben a little later and we canceled all the two options. Other than this, we are completely satisfied. And we didn’t have to go through all of the drama and nerve-racking dealership like ours in Weatherford. We highly recommend James Wood And there, professional, and quality, staff, Tim and Margaret Gilbert
BOBBY MILLER
11/29/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
WEATHERFORD, TX
Saulo Abel P|2026 Chevrolet Traverse
Confirmed Sales Customer
11/22/2025
The buying process was great. Andrew and the finance manager did a great job.
ANDREW BAIER
11/23/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! Congratulations on your new vehicle, Saulo Abel! We look forward to helping again in the future. Best wishes, James Wood Chevrolet Buick GMC
HASLET, TX
Bradley D|2026 Buick Enclave
Confirmed Sales Customer
11/22/2025
I had never been to James Wood prior to my purchase of my 2026 Buick Enclave. I was impressed with the amount of inventory on hand as it gave me more choices. Clay Estes is a great sales expert who offered me tremendous support while i made my decision. He is a 'no pressure' guy who did not hound me with phone calls and texts. He allowed me to make the decision in my own time. The purchase process went smoothly as they were very organized and informed. I'm happy to say James Wood has now become my dealership of choice going forward. Thank you Clay!
CLAYTON ESTES
11/23/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! Congratulations on your new vehicle, Bradley! We look forward to helping again in the future. Take care!
HASLET, TX
Eddy S|2022 GMC 2500HD Sierra
Confirmed Service Customer
11/27/2025
Always a great experience at James Wood!
11/28/2025
Hi there, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
SPRINGTOWN, TX
Angela R|2026 GMC Acadia
Confirmed Sales Customer
11/27/2025
Landon East was amazing, no pressure at all!
LANDON EAST
11/28/2025
Hello, we're happy to hear you had such a positive experience with our staff! We sincerely value your business and look forward to your next visit. Take care!
BOWIE, TX
Kenneth M|2026 GMC Sierra 3500 HD
Confirmed Sales Customer
11/27/2025
Andrew went above and beyond for this purchase of my GMC one ton. Never faltered on the numerous requests that I have.
ANDREW BAIER
11/28/2025
Hello, we're happy to hear you had such a positive experience with our staff! We sincerely value your business and look forward to your next visit. Take care!
GRANDVIEW, TX
Joshua L|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
11/27/2025
Everyone is fantastic
11/28/2025
Hi, thank you for the high star rating and for the wonderful review! We do hope we can be of assistance in the future. Take care!
WEATHERFORD, TX
Christine Z|2026 GMC Terrain
Confirmed Sales Customer
12/2/2025
Rocco was wonderful to deal with and made the process very easy. The gentleman in finance, whose name I don’t remember, was also fantastic. They both answered all of my questions in a very clear and easy to understand way. They were pleasant to deal with, and I had a wonderful experience at the dealership! (I like the car too!)
ROCCO ROTUNDO
12/3/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! Congratulations on your new vehicle, Christine! We look forward to helping again in the future. Take care!
DALLAS, TX
Lisa M|2022 GMC Terrain
Confirmed Service Customer
11/20/2025
I’ve told you numerous times that you have my email under another customer’s account. And no one seems to be smart enough to fix it. I am Lisa E Moore, 2025 Equinox, moorelisae@ gmail.com….PLEASE STOP EMAILING ME EVERY TIME THAT CUSTOMER HAS WORK DONE.
11/25/2025
Our team has acknowledged this review.
TRINIDAD, TX
Michael M|2025 GMC Sierra 3500 HD
Confirmed Sales Customer
11/20/2025
Matt was great to deal with, accommodating with no pressure.
MATTHEW GARRETSON
11/21/2025
Hello, we're happy to hear you had such a positive experience with our staff! We sincerely value your business and look forward to your next visit. Take care!
GLENDIVE, MT
Thomas D|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
11/20/2025
Nick was exceptional. Knew I was coming in to the dealership to handle business in a quick, no nonsense fashion and he facilitated that perfectly. No wasted time and I got the truck I wanted at a price I was happy with.
NICHOLAS TORRES
11/21/2025
Hi, we're happy you found our staff to be so supportive during your experience here at James Wood Chevrolet Buick GMC! We sincerely value your business and look forward to your next visit. Take care!
NORTHLAKE, TX
Rollie R|2024 GMC Sierra 2500 HD
Confirmed Service Customer
11/20/2025
No issues everything went good. The service rep. was very helpful and knowledgeable about the issue on the truck.
11/21/2025
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
DECATUR, TX
Lloyd C|2023 GMC Yukon
Confirmed Service Customer
12/1/2025
Brian did a great job keep us updated, and we were in and out in 1 hour.
12/3/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
ARGYLE, TX
Ronald L|2025 GMC Canyon
Confirmed Service Customer
12/1/2025
1st Oil change and rotation, Dustan did a great job and even washed my truck, very happy fast service
12/2/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
RHOME, TX
Allen B|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
12/1/2025
Great service
12/2/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
BOYD, TX
Amy B|2019 GMC Yukon XL
Confirmed Service Customer
12/3/2025
Krystal was great! Greatly appreciated her and her team getting down to the bottom of our problem.
12/4/2025
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
JUSTIN, TX
Johnnie T|2026 GMC Sierra 1500
Confirmed Sales Customer
12/3/2025
Great
BILLY BALDERAS
12/4/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
HOLIDAY, TX
Justin C|2026 Chevrolet Colorado
Confirmed Sales Customer
11/25/2025
Honest, fair and fast.
BOBBY MILLER
11/26/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
PARADISE, TX
Baldemar L|2025 GMC Sierra 1500
Confirmed Service Customer
11/25/2025
Went in for check engine light related to emmisions. Had to wait for part to get ordered. No loaner vehicle available
11/26/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
GRAPEVINE, TX
James T|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
11/28/2025
Excellent service. I felt like I was part of the family. Quick and efficient. I won't buy a car from anyone else.
RICHARD MITCHELL
11/29/2025
We're glad everything was completed quickly, efficiently, and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
ALVORD, TX
Alveda U|2026 Buick Envista
Confirmed Sales Customer
11/28/2025
I was very happy with my visit and my salesman Mr Rocco Rotundo he was very helpful and helped me choose the right vehicle for me he was very nice
ROCCO ROTUNDO
11/29/2025
Alveda Upchurch, thanks again for taking the time to leave us this information about your recent visit. We can't wait to see you again, have a great day.
RHOME, TX
Erin N|2020 Chevrolet Suburban
Confirmed Service Customer
12/3/2025
All went as scheduled
12/4/2025
Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
ALVORD, TX
Richard S|2017 GMC Acadia Limited
Confirmed Service Customer
12/3/2025
Bryan my service representative took care of my request of work that was needed to be done without any issues.
12/4/2025
Hi, we're happy you found our staff to be so supportive during your experience here at James Wood Chevrolet Buick GMC. Until the next time we meet, take care!
BRIDGEPORT, TX
Joe B|2024 GMC Sierra 1500
Confirmed Service Customer
12/3/2025
Because Shawn is a great service advisor and always put his customers first!
12/4/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
JACKSBORO, TX
Hershell S|2026 GMC Sierra 1500
Confirmed Sales Customer
12/3/2025
Tony went above and beyond to make our experience memorable. Best customer service.
ANTONIO LARA
12/4/2025
Hi, we're so glad that we were able to go above and beyond your expectations! We sincerely value your business and look forward to your next visit!
PARADISE, TX
Edward C|2022 Chevrolet Equinox
Confirmed Service Customer
12/4/2025
Service advisor Krystal was nice and Al over it .
12/5/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
AZLE, TX
Jennifer L|2019 GMC Yukon XL
Confirmed Service Customer
11/26/2025
Bryan was amazing! While changing my oil they noticed some things that needed to be looked into and he went through it all with me and made sure to answer all my questions. Will definitely use him again
11/27/2025
Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
POOLVILLE, TX
Jimmy M|2022 GMC 1500 Sierra
Confirmed Service Customer
11/26/2025
professional friendly service
11/27/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
SPRINGTOWN, TX
George O|2024 GMC Sierra 1500
Confirmed Service Customer
11/26/2025
Nice people to deal with. Got my pickup serviced and all went well.
11/27/2025
Hello, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!
WEATHERFORD, TX
Beatrice P|2024 GMC Terrain
Confirmed Service Customer
11/26/2025
Everyone friendly .. service excellent .. oil change did not take long
11/27/2025
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
DECATUR, TX
K M|2026 Chevrolet Equinox
Confirmed Service Customer
11/26/2025
Love this service department. They are easy to work with and always do a great job.
11/27/2025
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
PARADISE, TX
Don L|2024 GMC Terrain
Confirmed Sales Customer
12/4/2025
Sales person was very personable. Informed about all aspects of vehicles.
ROCCO ROTUNDO
12/5/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at James Wood Chevrolet Buick GMC. If you have any further questions, please give us a call. We're always happy to help!
NEWCASTLE, TX
Brenda S|2024 Buick Encore GX
Confirmed Service Customer
12/4/2025
Krystal is an awesome example of the great employees at James Wood! She is so considerate and helpful. A pleasure to have her help me with maintenance and any questions I have.
12/5/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at James Wood Chevrolet Buick GMC! Thank you so much again for your feedback! We hope you have a great day!
AZLE, TX
Von D|2025 GMC Sierra 1500
Confirmed Sales Customer
12/4/2025
Easy and fast process except the deposit had to pay the online system didn't work.
ANDREW BAIER
12/5/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
HELENA, AR
Genell W|2025 Buick Envision
Confirmed Service Customer
12/4/2025
Good
12/5/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
FORESTBURG, TX
David M|2026 GMC Sierra 1500
Confirmed Sales Customer
12/2/2025
Was greeted as soon as I walked in. Enjoyable experience.
CLAYTON ESTES
12/3/2025
Hi, we are so happy to read such a great review about James Wood Chevrolet Buick GMC! Please don't hesitate to reach out to us if there's anything more we can do!
WILLOW PARK, TX
Thomas R|2026 GMC Yukon
Confirmed Sales Customer
12/2/2025
Clay Estes is a Stallion! He went up & beyond to accommodate our needs to locate the proper vehicle for our family! We look forward to maintaining our relationship with Clay for years to come.
CLAYTON ESTES
12/3/2025
Hi, we're so glad that we were able to go above and beyond your expectations! We sincerely value your business and look forward to your next visit!
COLLEYVILLE, TX
Edgar Z|2026 Buick Encore GX
Confirmed Sales Customer
12/2/2025
Matt was great working with us, made us feel very comfortable. I didn't feel the pressure you normally get when you walk into a dealership and multiple people approach to you claiming to be the manager and the manager of the manager. We indicated what we needed, how much we were able to spend and it all worked well.
MATTHEW GARRETSON
12/3/2025
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We sincerely value your business and look forward to your next visit!
CONROE, TX
Harroll C|2023 GMC Sierra 3500 HD
Confirmed Service Customer
12/5/2025
We were there 2hours and 35 minutes for a oil change and tire rotation. That seems a little long with a appointment.
12/6/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
FORESTBURG, TX
Frances S|2014 Chevrolet 2500HD Silverado
Confirmed Service Customer
12/5/2025
I came in for an oil change and also got a new battery to get me through the cold winter months... thank you
12/6/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
DECATUR, TX
Precious A|2021 GMC 1500 Sierra
Confirmed Service Customer
12/5/2025
The team at James Wood—Bryan, Crystal, Krysta, and the front desk staff—have all been wonderful. They provided great service, and they were able to get my truck repaired quickly. While I likely won’t purchase another half-ton diesel in the future due to the issues I’ve experienced with mine, I will absolutely continue buying other vehicles from them because of their excellent customer service and the way they take care of me when problems arise.
12/6/2025
Hi, we appreciate your positive review about your recent experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
CHICO, TX
Allie M|2023 Chevrolet Equinox
Confirmed Service Customer
12/5/2025
Takes too long for an oil change!!!
12/6/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
SPRINGTOWN, TX
Marcus J|2026 GMC Sierra 1500
Confirmed Sales Customer
11/20/2025
Good service
DREW WARD
11/21/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
WICHITA FALLS, TX
Charlene E|2024 Chevrolet Tahoe
Confirmed Service Customer
11/20/2025
have been going here for years and always top notch
11/21/2025
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
DECATUR, TX
Mark W|2026 GMC Yukon XL 1500
Confirmed Sales Customer
11/20/2025
Marty & Dane were great to work with
RICHARD MITCHELL
11/21/2025
Hello, we're happy to hear you had such a positive experience with our staff! We sincerely value your business and look forward to your next visit. Take care!
TYLER, TX
Paul E|2025 Chevrolet Colorado
Confirmed Service Customer
11/20/2025
Had appointment at 7am, got in promptly , greeted and my oil change and tire rotation was done in 20 minutes, and everything was done exactly how I requested
11/21/2025
Hello, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!
HASLET, TX
William H|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
11/20/2025
Easy easy. Had the truck i wanted..no stupid games.
ROCCO ROTUNDO
11/21/2025
Congratulations on your new truck! We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
HENRIETTA, TX
Christopher P|2025 Chevrolet Silverado 1500
Confirmed Service Customer
12/4/2025
Quick easy and clean....cant beat it!
12/5/2025
Hi there! We're so happy we were able to help you out! We sincerely value your business and look forward to your next visit!
DECATUR, TX
Carole L|2024 Buick Envision
Confirmed Service Customer
12/4/2025
Dustan went above and beyond to make sure my vehicle was serviced quickly and was very thorough. He kept in touch with me throughout the whole process.
12/5/2025
Hi, we're so glad that we were able to go above and beyond your expectations! We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review!
RHOME, TX
Robert W|2026 GMC Yukon XL 1500
Confirmed Sales Customer
12/5/2025
It was a very good experience and everyone involved has been very helpful.
ANTONIO LARA
12/6/2025
We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
FRANKSTON, TX
Russell H|2025 GMC Sierra 2500 HD
Confirmed Service Customer
12/8/2025
Quick service, friendly people
12/9/2025
We appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future. Best wishes, James Wood Chevrolet Buick GMC
CHICO, TX
Maria H|2023 Chevrolet Tahoe
Confirmed Service Customer
12/4/2025
Great
12/5/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
DECATUR, TX
Brian K|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
12/5/2025
Been servicing my other truck for years here and traded my 2019 Raptor in for a new GMC… Great experience and love the new buy!
CLAYTON ESTES
12/6/2025
Congratulations on your new GMC! We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
DECATUR, TX
Christie B|2026 Chevrolet Tahoe
Confirmed Sales Customer
12/6/2025
My husband has worked with Karen Pattison on several deals with James Woods in Decatur. On the Wednesday before Thanksgiving, we contacted Karen, told her the exact specifications on the vehicle I wanted to purchase, and asked her to see what she could find. Within a few hours, she let us know she had found what I wanted and it would be delivered to the dealership for me on Friday or Saturday! By Friday afternoon, my new vehicle was in Decatur. Karen took care of all the purchasing details (the part I DO NOT enjoy when buying a car!) prior to my arrival there on Saturday and an hour later I drove my pretty new Tahoe home. My experience working with Karen and the James Woods team on this purchase was positively stellar.
KAREN PATTISON
12/7/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
WICHITA FALLS, TX
Jeffrey M|2019 GMC 1500 Sierra
Confirmed Service Customer
12/6/2025
Always a pleasure dealing with Shawn and the James Wood Motors team
12/7/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
SAGINAW, TX
James H|2024 GMC Sierra 2500 HD
Confirmed Service Customer
12/6/2025
Good
12/7/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
HASLET, TX
Derek L|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
12/9/2025
Was a great experience!
DREW WARD
12/10/2025
Wow, we're glad you had such a great experience with us! Thanks again for taking the time to leave us this information about your recent visit. Take care!
LAWTON, OK
Jennifer U|2025 Buick Enclave
Confirmed Sales Customer
12/9/2025
Rocco the salesman was not pushy at all and made the experience an easy one!
ROCCO ROTUNDO
12/10/2025
Thank you for choosing James Wood Chevrolet Buick GMC as your first choice for all your automotive needs! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
KELLER, TX
Danny S|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
12/9/2025
Krystal was very helpful and the staff was friendly.
12/10/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
BOYD, TX
Connie P|2026 GMC Sierra 1500
Confirmed Sales Customer
11/27/2025
My salesman Rocco was a pleasure to deal with. He has a great personality which made it easy to feel comfortable with our vehicle purchase.
ROCCO ROTUNDO
11/28/2025
Hello, we're happy to hear you had such a positive experience with our staff! We sincerely value your business and look forward to your next visit. Take care!
DECATUR, TX
Wayne B|2025 GMC Sierra 2500 HD
Confirmed Service Customer
11/27/2025
Everything went smoothly and easy. Would give 5 stars but, took longer than expected.
11/28/2025
Hi, thank you for taking the time to leave us this information about your recent visit. We value your feedback and look forward to assisting you next time. If you have any further questions, please give us a call. We're always happy to help!
ALVORD, TX
Terri C|2020 GMC 1500 Sierra
Confirmed Service Customer
11/27/2025
Excellent customer service, as always.
11/28/2025
Hi, thank you for the high star rating and for the wonderful review! We do hope we can be of assistance in the future. Take care!
GRANBURY, TX
David D|2020 GMC 2500HD Sierra
Confirmed Service Customer
11/27/2025
Was good
11/28/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
RUNAWAY BAY, TX
Jason D|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
11/27/2025
Matt Garretson made this experience smooth, easy, and fast. Couldn’t have asked for a better car buying experience. Matt’s communication and knowledge on the vehicle excellent.
MATTHEW GARRETSON
11/28/2025
Hello, we're happy to hear you had such a positive experience with our staff! We sincerely value your business and look forward to your next visit. Take care!
EDGEWOOD, TX
Jimmy S|2025 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
11/27/2025
Marty Mitchell….. PRICELESS!! Listened to our wants & needs…. Helped and was kind and caring! No pressure…. Everyone there was 5 star!
RICHARD MITCHELL
11/28/2025
Hello, we're happy to hear you had such a positive experience with our staff! We sincerely value your business and look forward to your next visit. Take care!
PARADISE, TX
Kenneth B|2016 Chevrolet Tahoe
Confirmed Service Customer
12/5/2025
The battery was at lease 5 years old and failed the first freezing day of this winter. James Wood came to my home, started the Tahoe, serviced it and returned it to my garage detailed a day later a day later.
12/6/2025
Hi, we're so happy we were able to help you out! Thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
ALVORD, TX
Bonnie B|2026 Chevrolet Tahoe
Confirmed Sales Customer
12/8/2025
Clay Estes was very responsive and knowledgeable and went above and beyond during the purchase process. Was not a pushy car salesman which is why we went with this dealership
CLAYTON ESTES
12/9/2025
Hi, we're so glad that we were able to go above and beyond your expectations! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
CHICO, TX
Gary L|2026 Chevrolet Tahoe
Confirmed Sales Customer
12/4/2025
Best salesperson ever
KAREN PATTISON
12/5/2025
Wow, reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
AURORA, TX
Sheila W|2023 GMC Terrain
Confirmed Service Customer
12/4/2025
Routine maintenance
12/5/2025
Hello there, we appreciate you taking the time to leave us this feedback. Thank you, and have a fantastic day!
PARADISE, TX
Neal A|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
12/7/2025
Excellent service!
12/10/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
SPRINGTOWN, TX
James S|2020 GMC 2500HD Sierra
Confirmed Service Customer
12/7/2025
All repairs done in a timely manner. Service was great the only issue I have was with the amount charged was different when I picked vehicle up that what was emailed to me an hour before I picked it up. Service writer explained to me that he missed fuel injection cleaning off the email but was on the paperwork. I paid the difference and explained to him when you send out an invoice make sure all work performed needed to be included in the email . I only agreed to pay the difference because it was part of the quote given to me and email did not itemize all task performed on vehicle. I will be using James Wood for any other need repairs to any of my Gm vehicles .
12/8/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
PARADISE, TX
Stephen S|2026 GMC Sierra 1500
Confirmed Sales Customer
12/7/2025
Good
JAMES GLAROS
12/8/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
SAGINAW, TX
Robert M|2026 GMC Sierra 3500 HD
Confirmed Sales Customer
12/8/2025
Everyone did a great job at the dealership, especially Marty Mitchell
RICHARD MITCHELL
12/9/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
SPRINGTOWN, TX
Ruben L|2025 Chevrolet Equinox
Confirmed Service Customer
12/8/2025
Service was quick and waiting room is comfortable
12/9/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
SUNSET, TX
Justin C|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
12/9/2025
Fast, honest and reliable.
BOBBY MILLER
12/10/2025
Hello, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
PARADISE, TX
Holly R|2024 Chevrolet Tahoe
Confirmed Service Customer
12/4/2025
Service with Dason was excellent but I had a loaner and on the way to work I was hit by hail. Which was totally out of my control. Dealerships are covered this. This was not a rental it was a loaner so I should NOT be responsible for this hail damage.
12/5/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
SPRINGTOWN, TX
David T|2024 Chevrolet Silverado 1500
Confirmed Service Customer
12/4/2025
Na
12/5/2025
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
BOYD, TX
Larry B|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
12/4/2025
All went well. My service advisor was professional and courteous.
12/5/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
SUNSET, TX
Carey S|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
12/10/2025
Shawn was great to work with. Kept me up to date and was clear with the issues with my truck.
12/11/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
AZLE, TX
Colton C|2026 GMC Yukon XL 1500
Confirmed Sales Customer
12/10/2025
This was our first stop in looking at vehicles in person. Mr. Ward didn't try to push us in any certain direction he listened to our questions and answered with full confidence. He mentioned he was off already the day we showed up,he was already supposed to leave two hours before we got there, and we got there an hour before the dealership closed, and he stayed to help us. We were thankful for him that evening, being a family without much free time. We went to two more dealerships the following day and not one person came to talk to us or open vehicles until we went to ask, I felt that spoke volumes on James Wood. The entire process was easy from start to end. We called to tell him we were ready and what we wanted to add. Mr. Ward took care of everything and made it where we showed up and walked out quickly with a new vehicle along with all the things we added to the Yukon XL such as, tinted windows, black emblems and wheels, along with floor liners. I have bragged about our process since we left that day, and how Mr. Ward has gained our business with James Wood for a lifetime.
DEREK WARD
12/11/2025
Thank you so much for sharing your experience! We’re thrilled to hear that Mr. Ward made such a positive impression and went above and beyond to assist your family, especially with your limited free time. It’s wonderful to know that his dedication, hospitality, and professionalism helped make the entire process smooth and enjoyable from start to finish. We truly appreciate your kind words and your trust in us. We’ll be sure to share your feedback with Mr. Ward; he’ll be delighted to know he earned your loyalty. Enjoy your new Yukon XL, and we look forward to welcoming you back for many years to come!
DUBLIN, TX
Lori G|2020 Chevrolet Equinox
Confirmed Service Customer
11/29/2025
Excellent service and Shawn was courteous and answered all questions thoroughly.
11/29/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
DECATUR, TX
Clifford C|2023 Chevrolet Silverado 1500
Confirmed Service Customer
11/30/2025
Just great service department great people servicing great products. Makes us feel like family
12/2/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
PARADISE, TX
Christy T|2024 Chevrolet Silverado 1500
Confirmed Service Customer
12/1/2025
Always great service. Service advisor was friendly and took care of me quickly. My truck was left for an extended period of possibly 2 days but was ready in 4 hours.
12/2/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
JACKSBORO, TX
Judy D|2026 Chevrolet Tahoe
Confirmed Sales Customer
12/1/2025
Nick was knowledgeable he was able to answer my questions
NICHOLAS TORRES
12/2/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
BURKBURNETT, TX
Erin R|2026 GMC Sierra 1500
Confirmed Sales Customer
12/9/2025
Mr. Lara was very helpful throughout the process.
ANTONIO LARA
12/10/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
BURKBURNETT, TX
Jeffrey W|2025 Chevrolet Silverado 2500 HD
Confirmed Service Customer
12/9/2025
Was great
12/10/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
PARADISE, TX
Herbert M|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
12/11/2025
always helpful with no pressure.
BOBBY MILLER
12/12/2025
Hi, we are so happy to read such a great review about James Wood Chevrolet Buick GMC! Please don't hesitate to reach out to us if there's anything more we can do!
DECATUR, TX
Jimmy H|2025 Chevrolet Silverado 1500
Confirmed Service Customer
12/11/2025
Excellent service 5 star +
12/12/2025
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
SANGER, TX
Daniela R|2025 Chevrolet Silverado 2500 HD
Confirmed Service Customer
12/11/2025
It was good
12/12/2025
Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
FORESTBURG, TX
Ernesto D|2025 GMC Sierra 1500
Confirmed Sales Customer
12/9/2025
Very welcome. Salesperson Drew was very friendly, knowledgeable & experienced. Willing to answer all my questions.
DREW WARD
12/10/2025
Wow, it's experiences like yours that really keep us motivated! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
WEATHERFORD, TX
Jeffrey M|2025 Chevrolet Silverado 1500
Confirmed Service Customer
12/9/2025
Na
12/10/2025
Thank you for taking the time to provide this star rating. Our customers are our greatest assets, and we value your business. Your rating will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
DECATUR, TX
David W|2023 Chevrolet Tahoe
Confirmed Service Customer
12/9/2025
Friendly staff, oil change completed as requested in a reasonable time.
12/10/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
KRUM, TX
Miranda G|2026 GMC Sierra 1500
Confirmed Sales Customer
12/9/2025
Tyler was a great help in finding us what we wanted! Very knowledgeable!
JAMES GLAROS
12/10/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
WICHITA FALLS, TX
Gene W|2026 GMC Acadia
Confirmed Sales Customer
12/15/2025
I have purchased a number of new GM vehicles from James Woods throughout the years. Most of the vehicles were handled by Randy Williams.
RANDY WILLIAMS
12/16/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
HIGHLAND VILLAGE, TX
John B|2026 GMC Acadia
Confirmed Sales Customer
12/15/2025
We purchased a brand new GMC Acadia in late January. After taking delivery, the next morning the Acadia was completely dead. A tow truck was immediately dispatched and the Acadia had to literally be dragged out of our garage, since the transmission couldn’t be put into neutral. After 3-4 days in service, it was determined that the battery was faulty and it had to be replaced. The positive side, a loaner vehicle was delivered to use while the new one was being repaired. Dason Howard, our service advisor was great to work with. He was very diligent on keeping us up to date on the situation. The negatives, we expected a brand new expensive vehicle to perform properly on the first day. Also, working in sales for the last 25 years, returning phone calls is extremely important in my line of work. Drew Ward, had several excuses for not calling us back promptly and not responding to emails promptly on the first day our brand new Acadia was towed to the dealership. The second day he did respond. Brandt Wicker never did return my voicemail, that didn’t set well with me. Jason Culpepper didn’t have to help me early the first morning I visited the dealership to report the problem, since he is in fleet sales. But he was super helpful and walked me back to the service department and made sure everyone was aware of the problem. Overall, I understand things happen and brand new things break. Just call customers back promptly, or at least the same day. You will be amazed how far that will increase your customer service ratings.
DREW WARD
12/16/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
DECATUR, TX
Anthony D|2024 GMC Acadia
Confirmed Service Customer
12/8/2025
Krystal was attentive and engaging and made my visit a good one.
12/9/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
FT WORTH, TX
Rodney M|2025 GMC Sierra 1500
Confirmed Service Customer
12/11/2025
Love James Woods. Will always buy our vehicles there
12/12/2025
Wow, reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
MAYPEARL, TX
Brian C|2026 Chevrolet Colorado
Confirmed Sales Customer
12/11/2025
I love buying vehicles at James Woods. So easy, no BS, no tricks, just well optioned vehicles at a reasonable price and honest, credible service to back it up.
DREW WARD
12/12/2025
Wow, we're glad you had such a wonderful experience with us! Reviews like this give us motivation and help us ensure we provide high-quality care. Congratulations on your new vehicle, Brian! We are always more than happy to assist you if anything else comes up. Take care!
KELLER, TX
Jamie M|2021 GMC Acadia
Confirmed Service Customer
12/12/2025
Shawn was helpful and friendly
12/13/2025
Thank you for your feedback! We’re glad Shawn was helpful and friendly, making your visit enjoyable.
CADDO MILLS, TX
Trace H|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
12/14/2025
Bob Miller was the best salesman I’ve dealt with period. Appreciate him and how fast he was communicating with me throughout the process. Also want to say I appreciate Brant and how he helped in this as well. 100% will be coming back to James Woods for future purchases.
BOBBY MILLER
12/15/2025
Thank you for highlighting some of our team members who helped make your experience a great one! We truly value your business and look forward to welcoming you again soon.
WICHITA FALLS, TX
Peter S|2026 GMC Sierra 1500
Confirmed Sales Customer
12/16/2025
719721 Clay Estes did a great job working with me to find the exact truck I wanted within the price range I was willing to pay. However, this is not on Clay or James Wood, but I did not receive a owners manual with my truck and was informed that GM no longer puts them in the vehicle. I'm 83 years old and like to sit in the truck with the owners manual to go over every detail. Clay and James Wood have ordered the manual at their cost which I sincerely appreciate. I find it hard to believe that GM is cutting costs to the point they don't provide owners manuals unless the customer pays for them. Peter Smith
CLAYTON ESTES
12/17/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
CHICO, TX
Joshua T|2025 Chevrolet Silverado 1500
Confirmed Service Customer
12/16/2025
Shawn is always great. Too bad they can’t figure out why my radio won’t always work.
12/17/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
HASLET, TX
Becky H|2020 Chevrolet Blazer
Confirmed Service Customer
12/9/2025
Dealership worked me in at the last moment for an oil change. Crystal, my service advisor, was very helpful and polite. Crystal made sure I received the best service. Happy we have a local dealership in Wise County with such good service.
12/10/2025
Hi there, thank you so much for your positive comments about James Wood Chevrolet Buick GMC! Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
BRIDGEPORT, TX
Ina W|2026 GMC Sierra 1500
Confirmed Sales Customer
12/12/2025
Great Buying Experience.
BILLY BALDERAS
12/13/2025
Thank you for sharing your experience! We’re glad your buying experience was smooth and enjoyable.
JUSTIN, TX
Gregory P|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
12/12/2025
Great experience. Everything from Andrew Baier in sales to Rueben Cantu in finance made the new truck purchase smooth and easy.
ANDREW BAIER
12/13/2025
We appreciate your kind words! It’s great to hear Andrew and Rueben made your new truck purchase seamless and stress-free.
FORT WORTH, TX
Jerry T|2015 Chevrolet Tahoe
Confirmed Service Customer
12/12/2025
Service and staff is always excellent. The only recommendation is when we are having to wawaiting 4 hours you need to put back the benches back outside for us old people who still smoke.
12/13/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
FORT WORTH, TX
James H|2026 GMC Sierra 1500
Confirmed Sales Customer
12/12/2025
Tony is great salesman experience was awesome
ANTONIO LARA
12/13/2025
Thank you for recognizing Tony! We’re thrilled your sales experience was awesome and that he made a positive impression.
FORT WORTH, TX
Donald H|2023 GMC Sierra 1500
Confirmed Service Customer
12/16/2025
They worked hard to find the problem which, was unable to find. But the team kept me informed about it.
12/16/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
ALVORD, TX
Mike H|2025 GMC Canyon
Confirmed Service Customer
12/17/2025
Received professional and prompt service from Bryan and team
12/18/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
DECATUR, TX
David L|2026 GMC Sierra 1500
Confirmed Sales Customer
12/18/2025
Great experience and friendly staff.
KAREN PATTISON
12/19/2025
Hi, we are so happy to read such a great review about James Wood Chevrolet Buick GMC! Please don't hesitate to reach out if there's anything additional we can do for you.
FORT WORTH, TX
Garry F|2026 GMC Sierra 1500
Confirmed Sales Customer
12/18/2025
seamless from beginning to end.
ROCCO ROTUNDO
12/19/2025
Wow, reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
GAINESVILLE, TX
John B|2010 Chevrolet Silverado
Confirmed Service Customer
12/8/2025
Great service
12/9/2025
Hi, thank you so much for the positive review! If you have any further questions, please don't hesitate to reach out!
JACKSBORO, TX
Jeanette C|2026 Chevrolet Equinox
Confirmed Sales Customer
12/13/2025
It was an easy process as a consumer. Landon took great care of me.
LANDON EAST
12/14/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon! If you're ever in need of more help, please let us know!
RHOME, TX
Michael B|2025 Chevrolet Silverado 1500
Confirmed Service Customer
12/13/2025
Always good
12/14/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
SPRINGTOWN, TX
William C|2025 Chevrolet Trax
Confirmed Service Customer
12/16/2025
Bryan in service was fantastic as usual. Quick easy wild change and tire rotation for my daughters car. Good job!
12/17/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
DECATUR, TX
Richard P|2019 Chevrolet 2500HD Silverado
Confirmed Service Customer
12/16/2025
It was good
12/17/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
DECATUR, TX
Clint S|2026 GMC Sierra 1500
Confirmed Sales Customer
12/16/2025
Great prices and very professional staff!!
DEREK WARD
12/17/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
LUBBOCK, TX
James H|2026 GMC Yukon
Confirmed Sales Customer
12/17/2025
Excellent
DREW WARD
12/18/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
HASLET, TX
Joyce S|2021 GMC Yukon XL
Confirmed Service Customer
12/18/2025
James Wood Motors always provides great service, professional care to all customers.. that’s why we keep going back! Bryan always takes great care of us!
12/19/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
BRIDGEPORT, TX
George H|2026 GMC Sierra 1500
Confirmed Sales Customer
12/18/2025
We got put in touch with Clay Estes to show us around our first day we visited James Wood Decatur. He was very straightforward and did not seem like a guy to give you any 'BS'. We appreciated his transparency. This was probably the 3rd dealership we went to and Decatur is about 30-40 min away from our home. We still thought it was worth the drive to deal with Clay. We decided after the first day we met him we would buy our vehicle through Clay. We debated between the SIerra 1500 SLT and the Elevation but ultimately decided on the SLT (even though we had to stretch a little more than we anticipated) for the value of what the SLT offers. We love our new truck and we now have more space for the kids which was the ultimate goal. We appreciate Clay helping us through all the paperwork (there is a lot of paperwork) and helping us navigate through the entire process. We love working with Clay and we love our new truck.
CLAYTON ESTES
12/19/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! Congratulations on your new vehicle, George! We look forward to helping again in the future. Take care!
NORTHLAKE, TX
Dwight R|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
12/10/2025
Always a pleasure to do business with friends at James Wood Motors.
12/11/2025
That’s awesome to hear! We’re so grateful for your trust and support. The team is always here for you, and we look forward to serving you again!
DECATUR, TX
Sharon B|2026 Chevrolet Equinox
Confirmed Sales Customer
12/15/2025
Prompt, helpful, and knowledgeable sales person. Andrew handled all of our questions with ease and professionalism.
ANDREW BAIER
12/16/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
HASLET, TX
Gene P|2008 Chevrolet Corvette
Confirmed Service Customer
12/16/2025
I didn't have any service done 12 15 25, But when I did have service done in the summer, it wasn't a very good experience.
12/17/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
PARADISE, TX
Susan C|2025 GMC Yukon
Confirmed Sales Customer
12/18/2025
Fast, easy, no hassle...
KAREN PATTISON
12/19/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
BRIDGEPORT, TX
Kevin H|2022 Chevrolet Tahoe
Confirmed Service Customer
12/18/2025
I always ask for Shawn when needing work on my vehicle because he always provides great service!!
12/19/2025
Hi, thanks for your praise and kind comments about our team. Until the next time we meet, take care!
DECATUR, TX
Julie H|2023 Chevrolet Silverado 3500 HD
Confirmed Service Customer
12/20/2025
Oil change
12/21/2025
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
STRAWN, TX
Mary H|2026 Chevrolet Traverse
Confirmed Sales Customer
12/22/2025
Billy baldures is a great salesman and has always worked hard to make our buying experience easier
BILLY BALDERAS
12/24/2025
Thank you for your kind words! We're thrilled to hear that our staff consistently provides you with excellent service. We’ll be sure to pass along your feedback to him. We truly appreciate your continued trust in our team and look forward to serving you again soon!
SUNSET, TX
Gary E|2018 Chevrolet 2500HD Silverado
Confirmed Service Customer
12/22/2025
I told the service advisor the issue, bad glow plug. He said it could be 1 to 2 days as glow plugs may not be available. I told him I would be waiting. The only next communication I received was a text message indicating my vehicle was ready (over 2 hours). I would have at least expected some sort of update from the service advisor that the part was in stock with an eta of when it would be completed.
12/24/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
PARADISE, TX
Rick S|2013 GMC 1500 Yukon XL
Confirmed Service Customer
12/10/2025
Oil change and brake flush doing quickly. Little wait time. Krystal was helpful and pleasant.
12/11/2025
Thank you for sharing your positive experience! We're thrilled to hear that our staff provided excellent service. We truly appreciate your feedback and look forward to serving you again!
AZLE, TX
Gary P|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
12/17/2025
This was the absolute best experience I have ever had buying a new vehicle. Hats off to the entire team. And a special thank you to Karen she is awesome.
KAREN PATTISON
12/18/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
COLUMBUS, TX
Amber H|2025 Chevrolet Trailblazer
Confirmed Service Customer
12/19/2025
Everyone was great
12/20/2025
Hi, your wonderful feedback and rating mean a lot to us. Please let us know if there is anything else we can do for you; we are more than happy to help!
BRIDGEPORT, TX
Nancy M|2022 Buick Encore GX
Confirmed Service Customer
12/19/2025
shawn took great care of me
12/20/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
SPRINGTOWN, TX
Catherine A|2019 GMC 1500 Sierra
Confirmed Service Customer
12/19/2025
This is the first time I was out this fast. Dustan is very good with customers. Appreciate him very much.
12/20/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
SPRINGTOWN, TX
Jacqueline D|2025 GMC Acadia
Confirmed Service Customer
12/22/2025
We always get excellent Service at James Wood Service Dept. Bryan Stanley takes care of all our needs!
12/24/2025
Thank you for your kind words! We’re thrilled to hear that our staff has earned your trust and continues to provide excellent service. We truly appreciate your continued support. If you ever need anything, we’re always here to help!
BOWIE, TX
Jerry K|2025 Chevrolet Silverado 2500 HD
Confirmed Service Customer
12/22/2025
Excellent as always Krystal is awesome!!
12/24/2025
Thank you for your kind words! We're thrilled to hear that our staff consistently provides you with excellent service. We’ll be sure to pass along your feedback to her. We truly appreciate your continued trust in our team and look forward to serving you again soon!
SPRINGTOWN, TX
Jamie S|2025 GMC Sierra 1500
Confirmed Service Customer
12/22/2025
Krystal was very helpful! Very attentative
12/24/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
WEATHERFORD, TX
Kasondra H|2014 Chevrolet 1500 Silverado
Confirmed Service Customer
12/22/2025
Shawn Hooe, service advisor, always takes good care of me! From scheduling to keeping me updated about any necessary repairs – he keeps me informed.
12/24/2025
Thank you for your kind words! We’re thrilled to hear that our staff has earned your trust and continues to provide excellent service. We truly appreciate your continued support. If you ever need anything, we’re always here to help!
DECATUR, TX
Richard S|2017 GMC Acadia Limited
Confirmed Service Customer
12/15/2025
Always met by my service representative and everything that I have requested was taken care of in a timely manner.
12/16/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
BRIDGEPORT, TX
Andrew M|2026 GMC Sierra 3500 HD
Confirmed Sales Customer
12/23/2025
Great experience
RICHARD MITCHELL
12/24/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
DECATUR, TX
Kim Y|2024 Chevrolet Tahoe
Confirmed Service Customer
12/23/2025
I am just amazed at the level of professionalism that is shown at this dealership. Everyone I have dealt with has been so helpful. To receive text messages on updates are your vehicle puts your mind at ease. Its very much appreciated.
12/24/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
SUNSET, TX
David K|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
12/24/2025
Great experience
12/25/2025
Hi there, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
DECATUR, TX
Calvin M|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
12/24/2025
Karen and Tyler made the experience quick and easy. We were able to look at several choices, choose one and have the paperwork signed and be out the door for our next appointment that day.
KAREN PATTISON
12/25/2025
Hi, we really appreciate your positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. We want to sincerely thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
SUNSET, TX
Carolyn G|2026 GMC Terrain
Confirmed Sales Customer
12/24/2025
Best dealership in Texas
ROCCO ROTUNDO
12/25/2025
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
VENUS, TX
Michael M|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
12/24/2025
Marty was great to work with. He was extremely honest (unlike salesmen at other dealerships).
RICHARD MITCHELL
12/25/2025
Hello, we're happy to hear you had such a positive experience with our staff! We sincerely value your business and look forward to your next visit. Take care!
DECATUR, TX
Ricky R|2019 Chevrolet 2500HD Silverado
Confirmed Service Customer
12/24/2025
Very accommodating to changes. Bryan Stanley always takes good care of me.
12/25/2025
Thank you for the review! Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
SPRINGTOWN, TX
Jared L|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
12/22/2025
From the time I walked in the door and met the Executive Manager, Carey Williams and Sales Manager, Tyler Mayfield, through my purchase of my new truck with the guidance from Matt Garretson, my entire experience was excellent! The dealership has a relaxed atmosphere that made purchasing my new truck easy. Thank you to the entire staff.
MATTHEW GARRETSON
12/24/2025
Thank you for highlighting some of our team members who helped make your experience a great one! We truly value your business and look forward to welcoming you again soon.
ALVORD, TX
James R|2023 GMC Sierra 1500
Confirmed Service Customer
12/22/2025
Great customer service and pretty quick based on what needed to be done.
12/24/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
ARGYLE, TX
Wayne H|2024 Chevrolet Malibu
Confirmed Service Customer
12/22/2025
Service rep Crystal was EXCELLENT
12/24/2025
Thank you for your feedback! We're thrilled to hear that our staff made such a positive impression. We sincerely value your business and look forward to serving you again!
DENTON, TX
Donna K|2014 Chevrolet 1500 Silverado
Confirmed Service Customer
12/22/2025
It's a horrible experience to have to bring your vehicle back for service but everything was taken care of and the communication was good.
12/24/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
BOYD, TX
Curtis E|2023 Chevrolet Corvette Z06
Confirmed Service Customer
12/22/2025
I got a notice in the mail that I had a recall on my car so I set up an appointment to have it fixed. They got me right in and kept me posted the whole time.
12/24/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
DECATUR, TX
Jason E|2023 Chevrolet Equinox
Confirmed Service Customer
12/25/2025
I never have any issues when Bryan Stanley takes care of everything, one of the Greatest service advisors James woods has ever had, he’s a Great guy and Friend, he always goes out of his way to make sure I’m taking care of and my vehicle is fixed the right way
12/27/2025
Thank you for your kind words! We’re thrilled to hear that our staff has earned your trust and continues to provide excellent service. We truly appreciate your continued support. If you ever need anything, we’re always here to help!
CHICO, TX
Tina H|2026 Chevrolet Traverse
Confirmed Sales Customer
12/26/2025
Super easy! Loved to winning atmosphere!
RICHARD MITCHELL
12/27/2025
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
NEWCASTLE, TX
Jason M|2026 Chevrolet Suburban
Confirmed Sales Customer
12/12/2025
Nice and easy
TIMOTHY BROWN
12/13/2025
We’re happy your visit was nice and easy! Making the process simple and stress-free is always our goal.
DECATUR, TX
Carolyn S|2026 Chevrolet Tahoe
Confirmed Sales Customer
12/12/2025
Matt Garretson was phenomenal and made the purchase of our Tahoe a great experience!
MATTHEW GARRETSON
12/13/2025
Thank you for recognizing Matt! We’re thrilled he could make your Chevrolet Tahoe purchase a phenomenal experience.
WEATHERFORD, TX
Greta M|2024 Chevrolet Silverado 1500
Confirmed Service Customer
12/24/2025
Awesome service, as always!
12/25/2025
Hi, thank you for the high star rating and for the wonderful review! We do hope we can be of assistance in the future. Take care!
CHICO, TX
Chad B|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
12/24/2025
I arrived a few minutes early and they got me right in and done.
12/25/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
BRIDGEPORT, TX
Jon S|2026 GMC Sierra 1500
Confirmed Sales Customer
12/24/2025
Derek was great to work with, helped answer any questions and worked with us to find the right vehicle
DEREK WARD
12/25/2025
Hi, we're happy you found our staff to be so supportive during your experience here at James Wood Chevrolet Buick GMC! We sincerely value your business and look forward to your next visit. Take care!
DECATUR, TX
Sydney N|2023 Buick Encore GX
Confirmed Service Customer
12/24/2025
Will never go anywhere else!
12/25/2025
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
FT.WORTH, TX
Billy W|2026 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
12/24/2025
There is no games being played which is very appreciated. Matt and Dane are both assets for your dealership. They both made my purchase as painless as they could. I left the dealership with no regrets as I have at other dealers. They started at the bottom price and had minimum back and forth during the process. All dealers should model their company after James Wood Decatur!! Great job team!!!
MATTHEW GARRETSON
12/25/2025
Hi, we really appreciate your positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. We want to sincerely thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
WYLIE, TX
James Z|2026 GMC Sierra 1500
Confirmed Sales Customer
12/26/2025
Marty and Paul were fantastic salesmen! Both very knowledgeable, honest and helpful!
RICHARD MITCHELL
12/27/2025
Thank you for highlighting some of our team members who helped make your experience a great one! We truly value your business and look forward to welcoming you again soon.
BRIDGEPORT, TX
Danny S|2026 GMC Sierra 1500
Confirmed Sales Customer
12/26/2025
we have purchased from james wood in the past
ROCCO ROTUNDO
12/27/2025
Thank you for your continued trust in us! We’re grateful for your past purchases and appreciate your loyalty. If there’s anything we can do to make your next experience even better, don’t hesitate to let us know. We look forward to serving you again!
WICHITA FALLS, TX
Joni T|2024 GMC Terrain
Confirmed Service Customer
12/20/2025
Great dealership, very customer service oriented. Nice waiting area for customers.
12/21/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
BOYD, TX
Keith R|2023 GMC Sierra 2500 HD
Confirmed Service Customer
12/20/2025
all good except now I have a wobble in front end and vibration. probably the tires but someone should have told me before I drove off. I drove less than a mile and almost turned around and went back to have tires put back the way they were.
12/21/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
BOWIE, TX
Suzanne K|2023 Chevrolet Malibu
Confirmed Service Customer
12/21/2025
I had a scheduled appointment for an oil change and waited. It took 2.5 hours. This is insane. I would go elsewhere but we bought the program with the car. Lesson learned is to not buy the service package.
12/23/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
ARGYLE, TX
James S|2026 Chevrolet Equinox
Confirmed Sales Customer
12/24/2025
My truck broke down and the service department was great. Got the quote to fix my truck and we decided to look at a new vehicle. Rocco was great and patient with us through the process
ROCCO ROTUNDO
12/25/2025
Hello, we appreciate your positive review about your recent experience with us! We want to sincerely thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
RHOME, TX
Donald M|2025 Chevrolet Blazer
Confirmed Sales Customer
12/24/2025
Sales team was amazing! Best purchase experience I could have hoped for. Excellent to work with and paid attention to details.
RICHARD MITCHELL
12/25/2025
We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
PARADISE, TX
Hector C|2026 GMC Acadia
Confirmed Sales Customer
12/25/2025
Our salesman Tony was friendly, experienced, and great to deal with. He made the process quick and very easy!
ANTONIO LARA
12/27/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
VERNON, TX
Nathan T|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
12/29/2025
I had a great experience at James Wood. No hassles, no pushy salesperson, amd no waiting around. I came in from out of town and the buying experience was excellent for me. My salesman was prompt to call me back while we talked numbers, and then went above and beyond to try to fulfill my requests afyer we had agreed to terms. I had several add-ons to the vehicle and Clay made sure that each item was completed before I came in town to pick up my new truck. The dealership even sent someone to the airport to pick me up!
CLAYTON ESTES
12/30/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
MIDLAND, TX
Charles H|2026 GMC Yukon XL 1500
Confirmed Sales Customer
12/18/2025
Drew made my buying experience truly comfortable.
DREW WARD
12/19/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! Congratulations on your new vehicle, Charles! We look forward to helping again in the future. Take care!
RIO VISTA, TX
David R|2015 GMC 2500HD Sierra
Confirmed Service Customer
12/18/2025
I appericate James Woods having drivers to take me to my doctor appts while my truck is being serviced
12/19/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
PALO PINTO, TX
Richard P|2020 Chevrolet 2500HD Silverado
Confirmed Service Customer
12/23/2025
Didn’t go well this time
12/24/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
DECATUR, TX
Derek P|2025 GMC Sierra 2500 HD
Confirmed Service Customer
12/23/2025
Unprofessional behavior by service advisors, and either I don’t understand what the purpose of making an appointment is or the service department doesn’t.
12/24/2025
On behalf of our entire staff, we would like to express concern about the experience you shared regarding your visit with us. I have addressed your comments with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
BRIDGEPORT, TX
John B|2026 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
12/23/2025
Marty was the best
RICHARD MITCHELL
12/24/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
BRIDGEPORT, TX
John B|2026 GMC Acadia
Confirmed Service Customer
12/26/2025
Purchased a new 2026 Acadia, and it was completely dead the next day. Service kept it for several days and determined that the battery needed replacing. Not the best buying experience, but all is good for now.
12/27/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
DECATUR, TX
Karen P|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
12/31/2025
So
1/1/2026
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
JUSTIN, TX
Kenneth P|2024 Chevrolet Silverado 1500
Confirmed Service Customer
12/31/2025
Shawn Hooe did an excellent job. Very friendly and professional. The work on my truck was done in a timely manner!
1/1/2026
Hi, we're happy you found our staff to be so supportive during your experience here at James Wood Chevrolet Buick GMC. We hope you have a great day!
RHOME, TX
Andrea S|2026 Chevrolet Tahoe
Confirmed Sales Customer
12/28/2025
Made it calm and easy to navigate the process
KAREN PATTISON
12/29/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at James Wood Chevrolet Buick GMC. We hope you have a great day!
PARADISE, TX
Judy M|2019 Chevrolet Traverse
Confirmed Service Customer
12/28/2025
Customer service is awesome. Sam in Body works is more than helpful and so kind. Very informative as the status of my car.
12/29/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
FORSYTH, MO
Robert P|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
12/29/2025
I love going to James Woods the people are friendly and my service writer Shawn Hooe is awesome and caring and he takes awesome care of me I would definitely recommend taking your vehicle or buying a vehicle from James Woods but mist importantly I would recommend getting Shawn Hooe as a service writer and friend
12/30/2025
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for your positive experience. Have a great day!
HALTOM CITY, TX
Jack S|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
12/31/2025
Great experience
LANDON EAST
1/1/2026
Hi, we are very happy we could provide you with a great experience! If you have any further questions, please give us a call. We're always happy to help!
MARLOW, OK
Ginna M|2026 GMC Acadia
Confirmed Sales Customer
12/31/2025
Good experience. No complaints👍🏻
LANDON EAST
1/1/2026
Your satisfaction is important to us, so we want to sincerely thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon! Please let us know if there is anything else we can do for you; we are more than happy to help!
GROOM, TX
Johnnie K|2023 Chevrolet Traverse
Confirmed Service Customer
12/31/2025
Excellent service, as always!
1/1/2026
Hi there, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
PERRIN, TX
Ricky R|2023 Chevrolet Corvette Z06
Confirmed Service Customer
1/1/2026
They made sure my concerns were addressed. They answered questions with confidence. The service was prompt. Bryan Stanley kept me informed through the process.
1/2/2026
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
SPRINGTOWN, TX
Krystal G|2024 GMC Sierra 1500
Confirmed Service Customer
1/1/2026
Always a pleasant experience
1/2/2026
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
DECATUR, TX
Toby O|2026 Buick Envista
Confirmed Sales Customer
12/30/2025
Worked well
CLAYTON ESTES
12/31/2025
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
BOWIE, TX
Michael C|2026 GMC Yukon XL 1500
Confirmed Sales Customer
12/30/2025
painless process
LANDON EAST
12/31/2025
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
PLANO, TX
David H|2026 GMC Acadia
Confirmed Sales Customer
12/31/2025
Nick Torres was Excellent and worked hard to find us the perfect vehicle.
NICHOLAS TORRES
1/1/2026
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
JACKSBORO, TX
Megan B|2026 Chevrolet Tahoe
Confirmed Sales Customer
1/3/2026
Everything about buying a new car at James Woods was great! Andrew was amazing to work with and made the process as quick and as easy as possible. Couldn't pick a better dealership to go to!
ANDREW BAIER
1/4/2026
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! Congratulations on your new vehicle, Megan! We look forward to helping again in the future. Take care!
DECATUR, TX
Jacob V|2025 GMC Sierra 1500
Confirmed Service Customer
1/3/2026
I purchased my truck at this dealership because they are professional up front on sales and service clean waiting rooms and facilities treated with respect and Krystal had me in and out with my scheduled maintenance appointment thank you Krystal
1/4/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
IRVING, TX
Artemio D|2024 GMC Terrain
Confirmed Service Customer
1/3/2026
It was easy to schedule and get done
1/4/2026
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Have an amazing day!
SAINT JO, TX
Jaime A|2025 GMC Sierra 1500
Confirmed Sales Customer
1/3/2026
I had an excellent service, I felt at home
ANTONIO LARA
1/4/2026
Hi there, thank you so much for your positive comments about James Wood Chevrolet Buick GMC! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at James Wood Chevrolet Buick GMC!
EAGLE PASS, TX
Dolores C|2021 Chevrolet Traverse
Confirmed Service Customer
1/3/2026
Bryan was my service manager, he was polite & helpful. My oil was changed & my tires rotated, and I was out in an hour.
1/4/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
DECATUR, TX
John N|2025 GMC Sierra 1500
Confirmed Sales Customer
12/23/2025
Rocko and the whole team were very friendly and worked tirelessly to make my experience the best ever.
ROCCO ROTUNDO
12/24/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
DECATUR, TX
Justin G|2026 GMC Sierra 1500
Confirmed Sales Customer
12/31/2025
I had a great experience buying my new truck from Clay Estes. I have purchased vehicles from him in the past and followed him to your delearship. He is always very friendly, professional and thorough. He does everything possible to make a deal happen within his means. He even stays late to ensure a great is had my his customers, with no complaints or an "attitude." He is wonderful and amazing and I will continue to purchase my future vehicles from him and James Wood Motors.
CLAYTON ESTES
1/1/2026
Hi, we are so happy to read such a great review about James Wood Chevrolet Buick GMC! Our staff is committed to providing each of our clients with the best automotive experience! Congratulations on your new vehicle, Justin! We look forward to helping again in the future. Take care!
ALEDO, TX
Michael F|2013 Buick Encore
Confirmed Service Customer
12/31/2025
Thanks to Nick, Bryan and techs for a Great service on our ABS. We are very Happy with the Service Department at James Wood Buick in Decatur, Texas, well done. M Fisher
1/1/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
DECATUR, TX
Shonna S|2026 GMC Terrain
Confirmed Sales Customer
12/31/2025
Landon East was very very helpful with my car buying search and experience! He was very honest and truthful with me! He was very patient with me too!! Everyone that assisted me was very welcoming and nice!
LANDON EAST
1/1/2026
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! Congratulations on your new vehicle, Shonna! We look forward to helping again in the future. Take care!
PARADISE, TX
Dennis F|2026 GMC Sierra 1500
Confirmed Sales Customer
1/2/2026
It was good and our salesman was very helpful!
DEREK WARD
1/3/2026
Thank you for the warm and positive comment, we’re happy your salesman was helpful and made the experience a good one. We appreciate you choosing us.
NOCONA, TX
Janice F|2024 Chevrolet Blazer
Confirmed Service Customer
1/2/2026
The repair was completed quicker than I expected. The personnel handled communication with the insurance company and me most efficiently.
1/3/2026
We appreciate your detailed feedback, and we’re glad your repair was completed quickly with efficient communication handled smoothly between you and the insurance company.
PERRIN, TX
Ronald J|2026 GMC Sierra 1500
Confirmed Sales Customer
1/2/2026
They were very helpful throughout the process in making sure I was buying the correct vehicle for me
RANDY WILLIAMS
1/3/2026
Thank you for your kind feedback, we’re glad our team was helpful every step of the way and ensured you found the perfect vehicle for your needs. Your trust and satisfaction mean a lot to us.
KRUM, TX
Christopher H|2026 GMC Sierra 1500
Confirmed Service Customer
12/29/2025
Service Advisor Shawn was professional and courteous.
12/30/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
MONTAGUE, TX
Matthew G|2018 GMC 1500 Sierra
Confirmed Service Customer
12/29/2025
Great service
12/30/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
DECATUR, TX
Brendan W|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
12/29/2025
The sales process was easy and friendly! Karen made the purchase a breeze and went to great lengths to ensure everything was perfect!
KAREN PATTISON
12/30/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
GRAHAM, TX
Isaac L|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
1/5/2026
Always friendly staff, service is completed in a timely manner .
1/6/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
HASLET, TX
Dwight W|2023 Chevrolet Tahoe
Confirmed Service Customer
1/5/2026
Great service as always
1/6/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
HASLET, TX
Dede D|2025 Buick Envista
Confirmed Service Customer
1/5/2026
I arrived 15 minutes early. Brian Stanley told me my ticket was with Dustin. No one couold find Dustin. Eventually, I was sent into the waiting room without seeing Dustin. I waited about 30 minutes before Dustin came inn and said they would take care of my car. I waited 2 hours total for my oil change and tire rotation. Thankfully, I had no other appointments that afternoon. When the service had been completed, Dustin came and got me. I was able to use a coupon to process my payment. my car was washed and ready; I was on my way. I am pleased with the service, but the wait was long and seemed chaotic.
1/6/2026
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
DECATUR, TX
Megan D|2026 Chevrolet Tahoe
Confirmed Sales Customer
1/5/2026
Karen is an excellent sales person and we have bought several vehicles from her. She is always quick to respond, helpful and detailed in helping us find the right vehicle. Her customer service experience is unparalleled and makes the car buying experience quick and pleasant.
KAREN PATTISON
1/6/2026
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.
ARGYLE, TX
Justin U|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
12/17/2025
Great Customer service! Zero issues and smooth transaction through whole process
CLAYTON ESTES
12/18/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
WORTHAM, TX
Christopher R|2026 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
12/17/2025
It was great
KAREN PATTISON
12/18/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
HILLSBORO, TX
Calvin P|2017 Chevrolet Cruze
Confirmed Service Customer
1/2/2026
Krystal took care of my special maintenance request without hesitation. Maintenance was performed correctly and on-time. Thanks!
1/3/2026
We appreciate your detailed and kind review, Krystal will be pleased to know she handled your request smoothly and on time. Thank you for trusting us with your maintenance needs.
PARADISE, TX
Henry S|2026 Buick Enclave
Confirmed Sales Customer
1/2/2026
Friendly sales reps greeted us when we entered the showroom. Karen Pattison, our sales rep, was personable, knowledgeable, and informative.
KAREN PATTISON
1/3/2026
Thank you for the thoughtful feedback, Karen will be happy to know her personable, knowledgeable, and informative approach made your visit enjoyable. We’re glad our sales team made a welcoming impression.
NORTH RICHLAND HILLS, TX
Stephen K|2026 GMC Canyon
Confirmed Service Customer
1/2/2026
Dason was great. I can see many repeat visits in the future.
1/3/2026
We appreciate this wonderful review, Dason will be glad to know his great service earned your confidence for future visits. We look forward to seeing you again.
AUBREY, TX
Jared B|2026 Chevrolet Colorado
Confirmed Sales Customer
1/2/2026
Our salesman, Marty was very nice, courteous and professional. He made it a good process in our multiple truck purchase!
RICHARD MITCHELL
1/3/2026
Thank you for the thoughtful and detailed feedback, Marty will be happy to know his courteous and professional approach made your multiple truck purchase a smooth process. We appreciate your trust in our team.
FORT WORTH, TX
Aaron H|2026 Chevrolet Equinox
Confirmed Sales Customer
1/6/2026
Great experience as always
PAUL ANDERSON
1/7/2026
Hi there, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. We sincerely value your business and look forward to your next visit. Take care!
DECATUR, TX
Jason M|2026 GMC Canyon
Confirmed Sales Customer
1/6/2026
Smooth and painless.
KAREN PATTISON
1/7/2026
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
IOWA PARK, TX
Sydney W|2023 GMC Yukon
Confirmed Service Customer
1/9/2026
I had to send this email to the dealership: To whom it may concern, I am reaching out regarding an issue that has been extremely disappointing with James Wood. My GMC Yukon was dropped off at your service department on October 29, 2025, for suspected engine issues. Over four weeks later, I have still not been given a diagnosis, a repair timeline, or any consistent communication. I have been working with a service advisor named Bryan, but to date, I have received no return calls in over a week and no definitive information regarding my vehicle’s status. I have left multiple messages in the past week and not had one call in return. On November 19th, after three weeks without updates, I came in person to retrieve personal items from my vehicle. During that visit, I was again informed that the vehicle had not been diagnosed but that Bryan thought it was all under warranty. I was also without reliable transportation at the time, as my husband is deployed and I had been borrowing my father’s vehicle. While I am grateful a loaner was eventually provided, it came only after significant back-and-forth, and I was still given no estimate for diagnosis or repair. At this point, my deepest concern is not just the mechanical issue, but the complete lack of accountability and communication. I am making monthly payments on a vehicle I cannot use and heading into the holidays without knowing whether I am facing a large repair bill or if the issue will be covered under warranty. Though, I’ve been told multiple times that it should be. My family has been loyal to James Wood for many years. I get that we are not big name buyers that make up even a fraction of your business. However, every vehicle I have owned has been purchased through your dealership, and most of my immediate family has done the same. I have always trusted your dealership and recommended your business to others. Because of that, this experience has been particularly discouraging. Loyalty should mean something, and right now it feels very one-sided. I am respectfully requesting your personal assistance in ensuring: My vehicle is inspected (if it has not already been), I receive a clear diagnosis and warranty determination, and I am provided with a realistic timeline for repair. I would sincerely appreciate hearing from you as soon as possible. I can be reached at 940-368-3596 or Sydney.mccollum@yahoo.com Thank you for your time and attention. Respectfully, Sydney Wallace Upon that email, I had the service manager call me and fluff me up a bit and was offered a loaner car. I then received a call from my service advisor and was told that I needed a new engine and it would be 2 months before they could get it in. 3 weeks after that, I received a call from James Wood saying that my vehicle was ready for pickup. While happy, I was shocked. When I picked my car up, it was filthy. Admittedly, it was not perfect when taking it in, but I figured they would at least roll it through the care wash. Then, they had to replace my oil and they could not even go into my settings in my car and reset the oil percentage. I had to call back and make sure that was done. I just feel like there was a total lack of communication through the process, that if not under warranty could have been EXTREMELY expensive.
1/12/2026
Our team has acknowledged this review.
KRUM, TX
Adrian F|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
12/27/2025
Mr. Baier was great talked to Me about everything gave Me a great deal I appreciate Y'all for your time and service
ANDREW BAIER
12/28/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
ALVARADO, TX
Thomas S|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
12/28/2025
I will continue to purchase to be a loyal James Wood customer. Ricky Delgado and Chad Huddleston always take of me, my family, and friends. They go above and beyond each time we visit.
RICARDO DELGADO
12/29/2025
Hi, we're so glad that we were able to go above and beyond your expectations! We sincerely value your business and look forward to your next visit!
CORINTH, TX
Michael C|2024 GMC Terrain
Confirmed Service Customer
1/7/2026
Service Advisor Krystal did a fabulous job taking care of my request to have the oil changed in my 2024 GMC Terrain. She was polite, professional and kept me informed while I waited for the car to be serviced.
1/8/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
CHICO, TX
David E|2025 GMC Terrain
Confirmed Sales Customer
1/9/2026
We are new residents and found ourselves in need of two new vehicles. Brandt was first to sit down with us after being referred by Terry Wood. He then assigned Nick Torres as our sales specialist. Nick did a great job and was professional and thorough. We ended up taking delivery of two vehicles that we’re very happy with so far. Thank you to the James Wood Motors Team!
NICHOLAS TORRES
1/10/2026
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
FORT WORTH, TX
Connie M|2015 Chevrolet Traverse
Confirmed Service Customer
1/9/2026
Shawn was incredibly helpful and knowledgeable
1/10/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
DECATUR, TX
Randy M|2024 GMC Sierra 2500 HD
Confirmed Service Customer
1/9/2026
Krystal was great! The service was professional and prompt.
1/10/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
DENTON, TX
Larry E|2022 GMC 2500HD Sierra
Confirmed Service Customer
1/12/2026
Kept me updated on service and dates to schedule
1/14/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
GORDON, TX
Sherry E|2026 GMC Terrain
Confirmed Sales Customer
1/12/2026
Cathy Spurgeon went above and beyond to find the perfect car for my new lease. Paperwork was ready to go and signing was smooth and fast.
CATHY SPURGEON
1/14/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
NEWARK, TX
Tony L|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
1/5/2026
I’ve been a customer of James Wood since 1998. I’ve bought several vehicles and ALL of my service is done at James Wood. Not once have I ever felt cheated or taken advantage of. That all changed when I brought my wife’s Cruze in for an oil change. I was blatantly lied to and forced to take my business somewhere else. Just a simple few minutes of research time at my house confirmed my suspicions on the lying as well as speaking to the manufacturer. I’m VERY DISAPPOINTED and cannot believe this actually happened to me. If someone would care to talk with me about it, I am more than willing to share my dissatisfaction to help James Wood in the future. I can be reached at 940-393-2926
1/7/2026
Our team has acknowledged this review.
DECATUR, TX
Michael B|2026 GMC Terrain
Confirmed Service Customer
1/5/2026
Dason thank you so much for helping me and staying on top of my vehicle. Great job you do sir.
1/6/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
SPRINGTOWN, TX
Rodney P|2026 GMC Sierra 1500
Confirmed Sales Customer
1/6/2026
Rocco was the best!
ROCCO ROTUNDO
1/7/2026
Hello, we're happy to hear you had the best experience with our staff! We sincerely value your business and look forward to your next visit. Take care!
BOYD, TX
Susan M|2025 Buick Envision
Confirmed Sales Customer
1/8/2026
Salesman and finance manager were extremely helpful and made the whole experience easy and painless…Very happy with the whole process.
MATTHEW GARRETSON
1/9/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
RANGER, TX
Dennis L|2026 Buick Enclave
Confirmed Sales Customer
1/11/2026
Everyone at the dealership is top notch, from the sales team to the service department.
RICHARD MITCHELL
1/12/2026
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
DECATUR, TX
Tim R|2025 GMC Sierra 2500 HD
Confirmed Service Customer
1/11/2026
Very good job. Friendly atmosphere
1/12/2026
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope to be of service to you again in the future. Take care!
SUNSET, TX
Lauren L|2021 GMC Yukon
Confirmed Service Customer
1/12/2026
The lady who helped me was wonderful!
1/14/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
JUSTIN, TX
Donna D|2025 GMC Yukon
Confirmed Service Customer
1/14/2026
GREAT SERVICE
1/14/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
DECATUR, TX
Gary R|2026 Buick Enclave
Confirmed Sales Customer
1/1/2026
Great service and our Salesman Derrek was excellent!
DEREK WARD
1/2/2026
Thank you for your kind words! We’re thrilled to hear that our staff provided such excellent service, and we’ll be sure to pass along your feedback. We appreciate your support and look forward to serving you again.
MILLSAP, TX
Shannon R|2024 Chevrolet Equinox
Confirmed Service Customer
1/7/2026
Everything was done just like normal and as expected. I was greeted quickly when I drove my car into the waiting area. Dason greeted me as I enter the door into the check in area. I love the remodel of the check in and check out area. The waiting room was moved around differently too. It seems more pleasing this way. I didn't have to wait too long on my car service. Everything was great!
1/8/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
DECATUR, TX
Amber S|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
1/7/2026
Easy and smooth process.
BOBBY MILLER
1/8/2026
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
WICHITA FALLS, TX
Vlad W|2026 GMC Yukon
Confirmed Sales Customer
1/8/2026
Rocco did a great job of making things easy. I came from out of town and had a fun experience.
ROCCO ROTUNDO
1/9/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
GORDONSVILLE, VA
Carey D|2016 Buick Encore
Confirmed Service Customer
1/8/2026
Always good to know and trust Shawn Hooe with our vehicle. He’s outstanding with what he does and has been for many years!
1/9/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
RUNAWAY BAY, TX
Allen A|2026 Chevrolet Traverse
Confirmed Sales Customer
1/8/2026
Rocco was great, highly recommend.
ROCCO ROTUNDO
1/9/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
TEXARKANA, AR
Rachel R|2025 Chevrolet Silverado 2500 HD
Confirmed Service Customer
1/14/2026
It was easy and efficient.
1/15/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
COLLEYVILLE, TX
John M|2026 GMC Sierra 1500
Confirmed Sales Customer
1/15/2026
Tyler Glaros was very nice to work with. It was a no nonsense visit, straightforward, and to the point. Answered all my questions and was very easy to communicate with, no pressure. of course I try to get the best price I could, and the dealer is certainly entitled to their profit, all in all I felt it worked out good. The manager when he was working with Tyler on price did so in a timely matter it did not keep me waiting, which I appreciated. I will definitely recommend James Wood and Tyler in the future. You guys have a good day and a happy new year. Best regards John Moore.
JAMES GLAROS
1/17/2026
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for your positive experience. Have a great day!
PARADISE, TX
Douglas B|2025 Chevrolet Colorado
Confirmed Service Customer
1/6/2026
Agent was nice as always Took my truck right in. Got oil change pretty quick Washed truck and I was on the road again Nice experience
1/7/2026
Hello, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!
BOWIE, TX
Terry M|2024 GMC Sierra 1500
Confirmed Service Customer
1/10/2026
Same as always Shawn had me in and out with no problems
1/11/2026
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
BRIDGEPORT, TX
Gayla B|2023 Chevrolet Tahoe
Confirmed Service Customer
1/10/2026
Key fob adjustment
1/11/2026
Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
PARADISE, TX
Brett N|2025 Chevrolet Silverado 1500
Confirmed Service Customer
1/11/2026
Service was good, but let’s calm down on the cost. Oil change & Cabin filter for a 2025 - 5.3V8 $178 ….i believe it could be offset to bring the cost down. I feel each time I go keeps getting more expensive.
1/12/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
ALVORD, TX
Billy F|2026 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
1/13/2026
Very helpful and knowledgeable throughout the whole process!!!! Thanks for your all help.
DREW WARD
1/14/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
BOWIE, TX
Maeghan T|2026 Chevrolet Traverse
Confirmed Sales Customer
1/13/2026
The best experience
BILLY BALDERAS
1/14/2026
Hi, we’re very happy that we could provide you with the best experience! If you have any further questions, please give us a call. We’re always happy to help.
DECATUR, TX
Eddie M|2019 GMC Yukon
Confirmed Service Customer
1/13/2026
Fast and efficient
1/14/2026
It is great to hear everything was done efficiently, with fast service, and to your satisfaction! Thank you again for leaving us this response!
FORT WORTH, TX
Shawn T|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
1/13/2026
They’re always on point
1/14/2026
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at James Wood Chevrolet Buick GMC! Thank you again for taking the time to let the world know about your positive experience. Have a great day!
AZLE, TX
James W|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
1/15/2026
Clay was outstanding. Went the extra mile in all phases of the sales process. Ya’ll need 10 of him. I’ve bought a lot of trucks in my 66 years. He’s been the best. Thanks Clay
CLAYTON ESTES
1/17/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
GRAPEVINE, TX
Randy W|2025 Chevrolet Colorado
Confirmed Sales Customer
1/2/2026
Great as always'n
DREW WARD
1/3/2026
We truly appreciate your continued trust and support, and we’re glad your experience was great as always.
BRIDGEPORT, TX
John A|2026 GMC HUMMER EV Pickup
Confirmed Sales Customer
1/9/2026
James Wood Dealership was very supportive and professional during my recent purchase
MATTHEW GARRETSON
1/10/2026
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
AZLE, TX
Derek W|2025 GMC Yukon
Confirmed Service Customer
1/10/2026
Great
1/11/2026
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
RHOME, TX
Burt B|2025 Chevrolet Equinox
Confirmed Service Customer
1/13/2026
In and out in under an hour. Takes me longer to drive to the dealership but worth the trip.
1/14/2026
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
FT WORTH, TX
Fernando N|2025 GMC Sierra 1500
Confirmed Service Customer
1/13/2026
Excellent service
1/14/2026
Hi, we are so happy to read such a great review about James Wood Chevrolet Buick GMC! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
FORT WORTH, TX
Robert M|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
1/14/2026
Great service and I got everything done in the truck I needed
1/15/2026
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
SPRINGTOWN, TX
Michael N|2020 Chevrolet 3500HD Silverado
Confirmed Service Customer
1/16/2026
.
1/16/2026
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
JUSTIN, TX
Neil P|2022 Buick Envision
Confirmed Service Customer
1/16/2026
I was in at 7:00 am and out by 8:00 am, Dustin said they found that my washer fluid system had a leak and would need repair but his tech was out sick that day and I would be notified when to bring my car back. I believe that I received very good service. I am appreciative of the service that I received.
1/17/2026
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
RUNAWAY BAY, TX
James K|2026 GMC Sierra 1500
Confirmed Sales Customer
1/16/2026
Great service and friendly
KAREN PATTISON
1/17/2026
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
MIDLOTHIAN, TX
Douglas R|2023 Chevrolet Suburban 1500
Confirmed Sales Customer
1/5/2026
We had been shopping for the right vehicle for a couple of months before our final purchase through Used Car Sales at James Wood. Not only did we find an excellent vehicle at a good price, we found a good buying experience. Not at all what we were expecting. To get all three was a good deal. Very Pleased!
LYNN WHEAT
1/6/2026
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.
DECATUR, TX
Edward W|2019 Buick Enclave
Confirmed Service Customer
1/9/2026
Excellent job!
1/10/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
DECATUR, TX
Charles G|2026 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
1/13/2026
Matt Garretson helped me to look for the truck that I had Inverests in, and for what I will be using it for. Also to find a truck I can afford. I did feel guilty that I didn't find Tyler cause ran me around your yard showing me truck. I didn't tell Tyler that was coming back Saturday morning
MATTHEW GARRETSON
1/14/2026
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
PARADISE, TX
Bradley P|2023 GMC Sierra 2500 HD
Confirmed Service Customer
1/14/2026
Krystal did an amazing job as my service rep!
1/15/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
NEWARK, TX
Steve R|2024 GMC Sierra 2500 HD
Confirmed Service Customer
1/15/2026
Always a good experience. Brian is always great to work with
1/17/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
DECATUR, TX
Gregory V|2025 GMC Yukon
Confirmed Service Customer
1/15/2026
I was able to get a loaner because my vehicle was estimated to be at James Woods for 3 - 4 weeks. However, my Service Advisor (Dason Howard) was able to get my vehicle repaired in 2.5 weeks. This was very much appreciated!
1/17/2026
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
FT WORTH, TX
Michael G|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
1/16/2026
Bryan Stanley does a great job as the service representative, always keeps me informed of what’s going on with my truck and what needs to be done while i wait.
1/17/2026
Thank you for your kind words! We’re thrilled to hear that our staff has earned your trust and continues to provide excellent service. We truly appreciate your continued support. If you ever need anything, we’re always here to help!
HASLET, TX
Robert C|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
1/15/2026
We brought our 2020 Silverado 1500 Crew Cab LT Z71 Texas Edition to James Wood for routine maintenance including (oil, filter, lube & tire rotation). My service advisor, Mr. Bryan Stanley greeted me by first name and made me feel most welcome. Bryan kept me notified of the progress of said work as I was waiting in the customer lounge while the work was being performed. I love the personal relationship I have with the people in the Service Department. It is nice to feel welcomed and appreciated as a customer.
1/17/2026
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
DECATUR, TX
Christopher R|2022 GMC Yukon XL
Confirmed Service Customer
1/15/2026
Quick and good work
1/17/2026
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
PARADISE, TX
Jeffery W|2026 GMC Acadia
Confirmed Sales Customer
1/20/2026
Everyone was super friendly, and helpful with the whole process.
DREW WARD
1/22/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
DECATUR, TX
Floyd K|2026 Chevrolet Traverse
Confirmed Sales Customer
1/20/2026
Everyone is so helpful. They all take very good care of everyone.
RICHARD MITCHELL
1/22/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
PILOT POINT, TX
Sonya H|2026 GMC Sierra 1500
Confirmed Sales Customer
1/20/2026
Perfect! 4th time, I think that we have bought a vehicle from yall, and it gets easier and easier! Happy with every purchase!
KAREN PATTISON
1/22/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
SPRINGTOWN, TX
Evelyn J|2016 GMC Acadia
Confirmed Service Customer
1/20/2026
You couldn't find your discount offer anywhere in your system. I had to photo and email it twice to get what you offered.
1/22/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
AZLE, TX
Kathy H|2026 Chevrolet Tahoe
Confirmed Sales Customer
1/21/2026
Bob was very knowledgeable and helpful. The car buying process was much easier
BOBBY MILLER
1/22/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
AZLE, TX
Thomas S|2026 Chevrolet Trax
Confirmed Sales Customer
1/21/2026
Solid work
RICHARD MITCHELL
1/22/2026
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
BOYD, TX
Michael B|2018 Chevrolet Colorado
Confirmed Service Customer
1/9/2026
The issue wa quickly diagnosed and the appropriate repair explained. Albeit expensive due to location of the sensor the process was efficient.
1/10/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
DECATUR, TX
Heather W|2019 Chevrolet Equinox
Confirmed Service Customer
1/20/2026
It's my mistake, I usually pick Sean as my advisor. I got the girl, I think her name is Crystal. She is young and maybe she is doing what you want her to do. But when I chose to sit in the lobby waiting for an oil change and she is texting me about things I need to do to my car, I am going to decline everything but the oil change. I could be old, 50's but is it too hard to walk into the lobby and explain to me why I should spend an additional $405.00 for batteries so I can tell my tire pressure is low? Then when I get my car and I see all these engine lights on, I go ask her why and she gets attitude, that is what we texted you. Really??!! All I saw was a bunch of auto gibberish and $405.00, not your batteries need replacing on your tire pressure. Sean would have come in, explained to me what is recommended, why I need it, and why the cost is high. I would have more than likely done what he recommended, I will never do what is recommended by a text. Texting is not customer service, at least to me.
1/21/2026
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
DECATUR, TX
Michael D|2026 Chevrolet Silverado 3500 HD
Confirmed Sales Customer
1/20/2026
Process was easy and good communication throughout the process.
JAMES GLAROS
1/22/2026
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
FT WORTH, TX
Damon M|2026 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
1/20/2026
Excellent
DREW WARD
1/22/2026
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
SUNSET, TX
Brooklynn S|2019 Chevrolet Blazer
Confirmed Service Customer
1/20/2026
Dason was my service advisor and he did a great job of getting me in as I had not set an appt for the day. He was very thorough in explaining what was going on with my car and my options.
1/22/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
DECATUR, TX
Kelly S|2025 Chevrolet Silverado 1500
Confirmed Service Customer
1/22/2026
Bryan Stanley is great.
1/23/2026
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
ALVORD, TX
Chris N|2024 Chevrolet Silverado 1500
Confirmed Service Customer
1/17/2026
Shawn Hooe is the best in the business
1/19/2026
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
DECATUR, TX
Patsy S|2019 GMC Yukon XL
Confirmed Service Customer
1/17/2026
serve was very professional and did not have to wait long for my appointment
1/19/2026
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
RUNAWAY BAY, TX
Edward M|2024 Chevrolet Equinox
Confirmed Sales Customer
1/17/2026
Good service competent sales person enjoyed working with you
CATHY SPURGEON
1/19/2026
Hi there, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.
CHICO, TX
Todd U|2020 GMC 1500 Sierra
Confirmed Service Customer
1/18/2026
Fast and very nice, kept me updated on everything.
1/19/2026
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
WEATHERFORD, TX
Jack D|2017 Chevrolet 2500HD Silverado
Confirmed Service Customer
1/18/2026
Krystal always takes great care of me.
1/19/2026
Thank you for your kind words! We’re thrilled to hear that our staff has earned your trust and continues to provide excellent service. We truly appreciate your continued support. If you ever need anything, we’re always here to help!
DECATUR, TX
Russell C|2026 Chevrolet Colorado
Confirmed Service Customer
1/18/2026
Matt and Jeff made my purchase a good experience
1/19/2026
Thank you for highlighting some of our team members who helped make your experience a great one! We truly value your business and look forward to welcoming you again soon.
DECATUR, TX
Melissa D|2022 Chevrolet Equinox
Confirmed Service Customer
1/18/2026
The service was very good. The employees were friendly and respectful of my vehicle. The pricing of the parts is outrageous. $64 for wipers. Even though I purchased the suggested battery, I was not happy with the price. This makes me wonder if I was getting charged for labor and then additional labor for installing the battery. What markup is being added to parts?
1/19/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
BOYD, TX
Derek W|2025 GMC Sierra 1500
Confirmed Service Customer
1/18/2026
Great service every time!
1/19/2026
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
RHOME, TX
Arsilia R|2026 GMC Acadia
Confirmed Sales Customer
1/16/2026
We were truly satisfied from the time that we walked in. Landon helped us with all of our request that we wanted on our Acadia.
LANDON EAST
1/17/2026
Thank you for sharing your positive experience! We're thrilled to hear that our staff provided excellent service. We truly appreciate your feedback and look forward to serving you again!
HOBBS, NM
Norma C|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
1/16/2026
Helpful courteous friendly❤️❤️❤️
1/17/2026
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
JUSTIN, TX
Paula H|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
1/17/2026
They always tell me the truth about my truck up front
1/19/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
BOYD, TX
William H|2018 GMC Canyon
Confirmed Service Customer
1/17/2026
Friendly and professional
1/19/2026
We're glad everything was completed professionally and with friendly service! Thank you so much for your feedback! We hope you have a great day!
JUSTIN, TX
Robert S|2024 GMC Terrain
Confirmed Service Customer
1/17/2026
We had our windshield worked on. They had it done in a couple hours. We will see how it goes !
1/19/2026
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
BRIDGEPORT, TX
David N|2024 Chevrolet Silverado 1500
Confirmed Service Customer
1/21/2026
There always friendly and get my truck in and out in a timely manner and they always do a great job
1/22/2026
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
RHOME, TX
Paul G|2026 GMC Yukon
Confirmed Sales Customer
1/21/2026
Great transaction. Rocco was excellent to work with!!
ROCCO ROTUNDO
1/22/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
DALLAS, TX
Micheal H|2023 Chevrolet Colorado
Confirmed Service Customer
1/23/2026
Bob miller. Is best . I enjoyed I will be back to trade with bob
1/24/2026
Your kind and enthusiastic feedback about Bob truly means a lot to us. We’re glad you enjoyed working with him, and we look forward to seeing you again for your next trade.
DECATUR, TX
Cheryl F|2026 GMC Acadia
Confirmed Sales Customer
1/23/2026
Had an AWESOME Salesperson... Karen Pattison!!
KAREN PATTISON
1/24/2026
We appreciate your awesome feedback about Karen and her dedication to great service. Thanks for choosing us, and we can’t wait to welcome you back.
DECATUR, TX
Rodney S|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
1/12/2026
One of the better experiences I’ve had buying a vehicle. Fast, smooth, and easy process from start to finish.
CLAYTON ESTES
1/14/2026
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
PARADISE, TX
Greg M|2019 GMC 1500 Sierra
Confirmed Service Customer
1/22/2026
Brian got my truck in for service, and an issue came up. He checked to see if the item was under warranty, and it was. He saved me over $800 dollars. Thanks for checking
1/24/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
HASLET, TX
William I|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
1/23/2026
All was good.
1/24/2026
We appreciate your simple and positive feedback! It’s great to hear everything went well.
JUSTIN, TX
Pamela M|2024 Chevrolet Tahoe
Confirmed Service Customer
1/25/2026
experience was wonderful. Everyone was super nice. They would give me updates. My. visit was great. Thank you all very much.
1/26/2026
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
WEATHERFORD, TX
Joseph C|2026 Chevrolet Colorado
Confirmed Sales Customer
1/25/2026
Matt Garretson was a very pleasant salesman. Very attentive to my needs, helping me to find the right truck at the right time, never making me feel pressured to buy anything. James wood has always been good to me. Everyone including service, has always made me feel important.
MATTHEW GARRETSON
1/26/2026
Thank you so much for your kind words! We’re thrilled to hear you’ve had such positive experiences with both our sales and service departments. We truly appreciate your continued trust and look forward to serving you for years to come!
SUNSET, TX
Julie J|2017 Chevrolet Corvette
Confirmed Service Customer
1/27/2026
In and out quickly with no problem. Very efficient!
1/28/2026
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
NEWARK, TX
Maury M|2023 Chevrolet Silverado 1500
Confirmed Service Customer
1/27/2026
Very quick and efficient
1/28/2026
Hi, thank you for taking the time to leave a review for us at James Wood Chevrolet Buick GMC! We're looking forward to your next visit!
SUNSET, TX
David T|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
1/29/2026
Always have had a great experience with James wood, 2nd vehicle purchase and service is quick when I need service done
SPRINGOWNT, TX
Charlie G|2023 Chevrolet Silverado 1500
Confirmed Service Customer
1/29/2026
Friendly staff, work performed in a timely manner, and waiting area is clean and comfortable.
JUSTIN, TX
Aldest D|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
1/19/2026
Not what I expected…. I was prepared for sales pressure, pushy sales and finance people and tough negotiations…. Instead I experienced the best car buying day of my life (and there have been many). Every person I saw had a smile, spoke to me and asked if they could get me anything. My sales representative Derek Ward was amazingly courteous, well informed about the truck I wanted, took his time to answer all my questions gave a tour of the facility and helped me program my cell phone. The finance gentleman was very friendly, efficient and quick. A most delightful vehicle experience …. Thank you all
DEREK WARD
1/21/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
RUNAWAY BAY, TX
Janice H|2026 Chevrolet Equinox
Confirmed Service Customer
1/19/2026
I love this dealership! Dustan was professional and caring of my vehicle needs and was very nice to me.
1/21/2026
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
KELLER, TX
Ida P|2016 GMC Canyon
Confirmed Service Customer
1/19/2026
It was great . James Wood Service knows what there doing.
1/21/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
DECATUR, TX
Jackson B|2024 GMC Acadia
Confirmed Service Customer
1/28/2026
James Woods has always been superior in all aspects of service.
1/29/2026
Thank you for this wonderful feedback. James Wood Chevrolet Buick GMC's superior service truly sets the standard, and we’re glad you continue to feel well taken care of. We appreciate your loyalty and look forward to seeing you again.
DECATUR, TX
Donald H|2023 GMC Sierra 1500
Confirmed Service Customer
1/31/2026
Shaw was excellent as always.
ALVORD, TX
Paul T|2018 GMC Yukon
Confirmed Service Customer
1/31/2026
Great Service
PARADISE, TX
Jacob C|2024 Chevrolet Silverado 1500
Confirmed Service Customer
1/31/2026
The process for scheduling service is always fast and easy. Dason always gets back with me in a timely manner to let me know what they have available.
HASLET, TX
Thomas M|2018 Chevrolet 2500HD Silverado
Confirmed Service Customer
1/31/2026
Shawn Hooe was excellent as always
ALVORD, TX
Cole B|2024 GMC Sierra 1500
Confirmed Service Customer
2/2/2026
Quick and easy as always
ALVORD, TX
Jesse J|2024 Chevrolet Tahoe
Confirmed Service Customer
2/2/2026
Dustan met me upon arrival and made sure I was out of there in a timely manner. I was greeted properly and processed with great kindness by the cashier.
DUSTAN HARBOUR
2/3/2026
Hi, we are very happy we could provide you with a positive experience! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
AZLE, TX
Todd U|2020 GMC 1500 Sierra
Confirmed Service Customer
1/15/2026
Fast Friendly, trustworthy service.
1/17/2026
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
WEATHERFORD, TX
Donna M|2023 Buick Envision
Confirmed Service Customer
1/20/2026
Great….ease of scheduling, on time service, nice people. My Service Advisor, Dustan, is excellent.
1/22/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
HASLET, TX
David B|2026 GMC Sierra 1500
Confirmed Sales Customer
1/21/2026
James Wood is very friendly & professional. Our family is very pleased.
CLAYTON ESTES
1/22/2026
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
ROCKWALL, TX
Clinton B|2026 GMC Sierra 1500
Confirmed Sales Customer
1/21/2026
It was quick and easy.
ANTONIO LARA
1/22/2026
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
GRAHAM, TX
Kevin B|2024 Chevrolet Tahoe
Confirmed Service Customer
1/23/2026
Great service
1/24/2026
Thank you for your great feedback! We’re glad our service team met your expectations and look forward to assisting you again.
PARADISE, TX
Swift L|2025 GMC Sierra 1500
Confirmed Service Customer
1/23/2026
Timely visit, got to visit with sales about new vehicle.
1/24/2026
Thank you for your positive feedback! We’re happy your visit was timely and that you enjoyed connecting with our sales team.
COLLEYVILLE, TX
Lucero S|2026 Chevrolet Tahoe
Confirmed Sales Customer
1/23/2026
I appreciate very much the service miss Karen was a really good sales person she helps us some much
KAREN PATTISON
1/24/2026
We’re grateful for your kind review and happy Karen could help make your experience positive. Thank you for trusting us, and we hope to see you again soon.
DECATUR, TX
Karen B|2016 Chevrolet 2500HD Silverado
Confirmed Service Customer
1/23/2026
Always excellent service and Shawn is one of the most helpful advisors I’ve seen.
1/24/2026
Thank you for your thoughtful review! We’re thrilled Shawn continues to provide excellent service and helpful guidance.
AZLE, TX
Robert W|2026 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
1/30/2026
Clay and his team were awesome!
ARLINGTON, TX
KARA D|2026 Chevrolet Silverado EV
Confirmed Sales Customer
2/2/2026
This was the smoothest transaction ever. I absolutely hate haggling over prices. Not only did they have the vehicle that I wanted for the price I wanted, they got my payments exactly where I wanted also. Smoothest transaction ever! No dealership add ons or hidden fees! My saleaman Marty was great! And I absolutely love my new vehicle!
RICHARD R
2/3/2026
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! Congratulations on your new vehicle, Kara! We look forward to helping again in the future. Take care!
SLIDELL, LA
Tom C|2019 GMC 2500HD Sierra
Confirmed Service Customer
1/23/2026
Overall good expierience
1/24/2026
We appreciate your positive feedback! It’s great to hear your overall experience was good, and we look forward to seeing you again.
DECATUR, TX
Martin R|2024 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
1/23/2026
It was good
DEREK WARD
1/24/2026
Thank you for your kind review! We’re glad your visit went smoothly and hope to assist you again soon.
WEATHERFORD, TX
Emma S|2023 Buick Envision
Confirmed Service Customer
1/23/2026
Outstanding service
1/24/2026
Thank you for the outstanding feedback! We’re glad our service team delivered a great experience.
DECATUR, TX
Charlotte R|2018 Chevrolet Tahoe
Confirmed Service Customer
1/23/2026
Reliable
1/24/2026
Thank you for your encouraging feedback! We’re glad you find our service reliable and look forward to your next visit.
DECATUR, TX
James C|2018 GMC Canyon
Confirmed Service Customer
1/24/2026
Nice and friendly people Everything went great
1/25/2026
Thank you for your kind and cheerful feedback. Our friendly team is always happy to make sure everything runs smoothly for our guests. We’re glad it went great and hope to see you again soon.
KRUM, TX
Suzanne N|2021 Chevrolet Colorado
Confirmed Service Customer
1/24/2026
good service and quick.
1/25/2026
We truly appreciate your positive and straightforward review. Providing quick, dependable service is always our goal. Thanks for choosing us, and we’re here whenever you need us.
AZLE, TX
David L|2024 GMC Sierra 2500 HD
Confirmed Service Customer
1/30/2026
Was able to make appointment for the same day, work was done quickly
FORT WORTH, TX
Heath W|2024 Chevrolet Silverado 1500
Confirmed Service Customer
1/30/2026
Shawn is great and professional like always.
PARADISE, TX
Anthony S|2024 Chevrolet Silverado 1500
Confirmed Service Customer
1/30/2026
The service I requested was promptly completed. Dason, my service representative kept me informed of the progress. checkout was seamless.
ITASCA, IL
James K|2024 GMC Sierra 1500
Confirmed Service Customer
1/30/2026
Exceptional service with Dason my service representative, in & out service maintenance, change oil & tire rotation.
NORTH RICHLAND HILLS, TX
Robert G|2023 Chevrolet Corvette Z06
Confirmed Service Customer
1/30/2026
Your service writer was courteous and knowledgeable. The whole experience was very professional.
FORT WORTH, TX
Angie D|2026 Chevrolet Equinox
Confirmed Sales Customer
2/3/2026
Karen is amazing!!! We love working with her. She handles every little detail.
HENRIETTA, TX
David W|2018 Chevrolet Cruze
Confirmed Service Customer
1/25/2026
Always a helpful and courteous experience.
1/26/2026
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
PARADISE, TX
BRITTANY R|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
2/2/2026
Drew was such a great guy he did an amazing job and made the buying progress easy
DREW D
2/3/2026
Our staff is committed to providing each of our clients with the best automotive experience! Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
RIO RANCHO, NM
Rocco A|2024 Buick Envision
Confirmed Service Customer
2/3/2026
Shawn and everyone are amazing
THOMAS HOOE
2/4/2026
Hello, we're happy to hear you had such an amazing experience with our team! We look forward to helping again in the future. Take care!
WEATHERFORD, TX
Ronney G|2023 Chevrolet Silverado 1500
Confirmed Service Customer
2/3/2026
Great service
BRYAN STANLEY
2/4/2026
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
HILLSBORO, TX
Krista L|2020 Chevrolet Equinox
Confirmed Service Customer
2/3/2026
Always great service is provided!! Krystal is awesome!!!
KRYSTAL GIPSON
2/4/2026
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
DECATUR, TX
Christopher J|2026 Chevrolet Suburban
Confirmed Sales Customer
2/3/2026
It was definitely the best vehicle buying experience
BURLESON, TX
Max E|2022 Chevrolet Trailblazer
Confirmed Service Customer
2/5/2026
Great experience !
BRYAN STANLEY
2/6/2026
Hi, we are very happy we could provide you with a great experience! If you have any further questions, please give us a call. We're always happy to help!
PARADISE, TX
WALLACE D|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
2/5/2026
Great experience. Clay Estes was my salesman and did a fantastic job. Will recommend and be back
DEREK D
2/6/2026
Hi, we are very happy we could provide you with a great experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
ALEDO, TX
Bruce D|2022 GMC Terrain
Confirmed Service Customer
2/5/2026
Appreciate the help from our friends at James Wood!
DASON HOWARD
2/5/2026
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.
WEATHERFORD, TX
JINNA H|2026 GMC Sierra 1500
Confirmed Sales Customer
2/3/2026
Landon was able to find a truck that fit my husband's and daughter's requirements quickly with a great price! Great services!
LANDON L
2/4/2026
Hi, we're happy you found our staff to be so supportive during your experience here at James Wood Chevrolet Buick GMC! We sincerely value your business and look forward to your next visit. Take care!
BOYD, TX
Douglas K|2021 GMC 1500 Sierra
Confirmed Service Customer
2/3/2026
Since buying my certified pre-owned 2021 GMC AT4 it has been serviced by your dealership and one other GMC dealership in California. I am always met by friendly staff who are knowledgeable in their job. My service writer, Dason, is responsive to my needs and schedule and gets things handled. I trust James Wood to service my AT4 correctly.
DASON HOWARD
2/4/2026
Hello, thank you for taking the time to leave us this information about your recent visit. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at James Wood Chevrolet Buick GMC!
SPRINGTOWN, TX
Joshua W|2026 GMC Yukon XL 1500
Confirmed Sales Customer
2/3/2026
Tyler was super helpful and made the process so much easier. Located the vehicle I wanted and secured it for me. (Hard to find this particular setup) Even took the time to meet me halfway to make the trade in of my vehicle and deliver the new one. (2hrs one way.) Would definitely recommend.
SHREVEPORT, LA
Kevin K|2025 Chevrolet Silverado 2500 HD
Confirmed Service Customer
2/4/2026
Standard oil service was great and timely.
BRYAN STANLEY
2/4/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
FORT WORTH, TX
Charlotte D|2020 Buick Enclave
Confirmed Service Customer
2/4/2026
Very friendly and prompt with the service I needed
DASON HOWARD
2/4/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
RUIDOSO, NM
Harold C|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
2/5/2026
This is the 3rd vehicle I have bought from your dealership with the help of Derek Ward. Top notch salesman in my books.
DUNCAN, OK
Gary L|2020 Buick Enclave
Confirmed Service Customer
2/5/2026
Appointment was smooth and quick. no problems.
DASON HOWARD
2/6/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
DECATUR, TX
John E|2026 GMC Sierra 1500
Confirmed Service Customer
2/6/2026
Good experience
KRYSTAL GIPSON
2/7/2026
We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
DECATUR, TX
Stephen H|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
1/29/2026
Great communication!
HASLET, TX
Mark T|2022 Chevrolet Equinox
Confirmed Service Customer
2/4/2026
I just came in for an oil change but the communication from Shawn Hooe is always spot on. The team as a whole had me in and out in a fast and timely manner.
THOMAS HOOE
2/5/2026
We appreciate your kind words about Shawn and our efficient team. Thank you for choosing us, and we’re always happy to keep things running smoothly for you.
DECATUR, TX
Joseph G|2025 Buick Enclave
Confirmed Service Customer
2/4/2026
Krystal was a great help. This was from the beginning as far as scheduling my appointment and keeping me informed as to the process. She also informed me of the results of the point check that was conducted. She made suggestions to take care of the issue. It was also great to see that she had my vehicle washed, at no cost. Thank you Krystal. This type of customer service is why I continue returning to James Wood.
KRYSTAL GIPSON
2/5/2026
Thank you for the thoughtful and loyal compliment about Krystal and the James Wood Chevrolet Buick GMC team. We’re grateful for your continued trust and look forward to welcoming you back again.
JACKSBORO, TX
CHRIS B|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
2/5/2026
We had a great experience. Billy was awesome to work with.
BILLY B
2/5/2026
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.
AZLE, TX
MICHAEL G|2026 GMC Sierra 3500 HD
Confirmed Sales Customer
2/5/2026
Our sales person Karen Pattison was very helpful and spent the time with us to go through the details of all the options on our new GMC.
KAREN K
2/5/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
ROSEBUD, TX
James H|2026 GMC Sierra 1500
Confirmed Service Customer
2/5/2026
Staff put customer first attitude
FORT WORTH, TX
Jerry R|2024 GMC Sierra 2500 HD
Confirmed Service Customer
2/6/2026
Krystal was helpful and friendly. She addressed all issues in a very timely manner.
KRYSTAL GIPSON
2/6/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
JUSTIN, TX
Aldest J|2026 Chevrolet Silverado 1500
Confirmed Service Customer
2/6/2026
Service department was aware
KRYSTAL GIPSON
2/7/2026
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
RUNAWAY BAY, TX
Richard A|2022 Chevrolet Colorado
Confirmed Service Customer
2/6/2026
No matter which vehicle I bring in, the work is always done in a timely manner and Bryan my service representative keeps me updated during the whole process.
BRYAN STANLEY
2/6/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
BRIDGEPORT, TX
Tiffany P|2025 GMC Sierra 1500
Confirmed Service Customer
2/3/2026
Krystal is always very easy to work with and very knowledgeable
FORT WORTH, TX
John J|2021 GMC 1500 Sierra
Confirmed Service Customer
2/6/2026
Shawn my advisor was very helpful and professional, knowledgeable about my truck.
NEWARK, TX
Nathan L|2022 Chevrolet 2500HD Silverado
Confirmed Service Customer
2/6/2026
Shawn took great care of me. My truck was serviced, repaired, and even washed.
THOMAS HOOE
2/6/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
DECATUR, TX
Donna B|2025 Chevrolet Blazer
Confirmed Service Customer
2/9/2026
I recently came in to have my Blazer serviced. I set my appointment on line and it was quick and easy to use. When I arrived Krystal came out greeted me and she was very nice and polite. I chose to wait there so I went into the waiting area. It has plenty of seating, a coffee area, beverage machine and nice clean restrooms. All requested work was completed and my Blazer was washed and ready to go! Thank you!
KRYSTAL GIPSON
2/10/2026
Hello, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!
DECATUR, TX
James L|2026 Chevrolet Equinox
Confirmed Service Customer
2/10/2026
Brian was the service consultant. He’s always positive and responsive.
BRYAN STANLEY
2/11/2026
Hello, we're happy to hear you had such a positive experience with our staff! We look forward to helping again in the future. Take care!
DECATUR, TX
Michael M|2025 GMC Sierra 2500 HD
Confirmed Service Customer
2/10/2026
Great jon
WEATHERFORD, TX
Elizabeth M|2021 Chevrolet Tahoe
Confirmed Service Customer
2/10/2026
Krystal is always in communication with me about the progress of repairs and she does a great job at making sure everything is done correctly!
KRYSTAL GIPSON
2/11/2026
Thank you for the review! Our staff is committed to providing each of our clients with the best automotive experience. We're looking forward to your next visit with us!
DECATUR, TX
MICHAEL C|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
2/10/2026
Satisfied experience
NICHOLAS N
2/11/2026
Hi there, your satisfaction is our top priority. If you're ever in need of more help, please let us know!
SNYDER, OK
Ernest F|2026 Buick Envista
Confirmed Sales Customer
2/10/2026
Drew got me in and out quick and at a good price.
ALVORD, TX
Donald D|2024 GMC Yukon
Confirmed Service Customer
2/11/2026
Complete service quickly and efficiently
DUSTAN HARBOUR
2/12/2026
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
GRANBURY, TX
Frank B|2026 Chevrolet Silverado 1500
Confirmed Service Customer
2/2/2026
Service was quick and the waiting area was very nice.
DASON HOWARD
2/3/2026
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
FORT WORTH, TX
Jerry W|2025 Chevrolet Silverado 1500
Confirmed Service Customer
2/11/2026
A great place to have my truck serviced. The staff is professional and they keep you informed through the process. My service advisor Shawn texted me his contact so that if I had any questions or needs to let him know. I like that because I can get answers quickly. I made an appointment; maintenance was performed on timely schedule, and the prices are more than fair in my opinion. I am very pleased with the service and attention I received at James Woods in Decatur!
THOMAS HOOE
2/12/2026
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
FORT WORTH, TX
MICHAEL C|2026 GMC Sierra 1500
Confirmed Sales Customer
2/11/2026
Bob Miller was extremely helpful and very gracious. He was very well informed and we enjoyed working with him.
BOBBY B
2/12/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
NEWARK, TX
Ricky S|2024 GMC Acadia
Confirmed Service Customer
2/11/2026
Oil change completed same day. Krystal Gipson was very professional and courteous. Care was taken by the service team to protect the seats and carpets.
DECATUR, TX
Brad H|2019 Chevrolet Impala
Confirmed Service Customer
2/12/2026
Crystal Gibson is amazing
KRYSTAL GIPSON
2/13/2026
Thank you for your feedback! We're thrilled to hear that our staff made such a positive impression. We truly value your business and look forward to serving you again!
NEWARK, TX
Cheyenne S|2017 Chevrolet Cruze
Confirmed Service Customer
2/12/2026
They were quick to diagnose my car problems
KRYSTAL GIPSON
2/12/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
SPRINGTOWN, TX
John F|2013 Chevrolet 1500 Silverado
Confirmed Service Customer
2/12/2026
Great service
KRYSTAL GIPSON
2/12/2026
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
DECATUR, TX
Mr. S|2024 GMC Sierra 2500 HD
Confirmed Service Customer
2/12/2026
Sean is always amazing !!!
THOMAS HOOE
2/13/2026
Thank you for your kind words! We're thrilled to hear that our staff consistently provides you with excellent service. We’ll be sure to pass along your feedback to him. We truly appreciate your continued trust in our team and look forward to serving you again soon!
DECATUR, TX
Patrick J|2023 GMC Sierra 2500 HD
Confirmed Service Customer
2/8/2026
Takes way too long for a simple oil change and tire rotation! Price is higher than quick change places.
DUSTAN HARBOUR
2/10/2026
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
CHICO, TX
Tracy M|2018 Chevrolet Traverse
Confirmed Service Customer
2/8/2026
Pleasant, informative, timely
DUSTAN HARBOUR
2/10/2026
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
RHOME, TX
KEVIN W|2026 Chevrolet Silverado 3500 HD
Confirmed Sales Customer
2/12/2026
Was all done over the phone and picked it up a couple days later all went smoothly
LANDON L
2/13/2026
Thank you for your feedback! We're delighted to hear that you had a smooth experience with us. Our team works hard to make the process as easy as possible, and we truly appreciate your trust in us for your vehicle purchase. We look forward to assisting you again in the future!
PAMPA, TX
Gary C|2022 GMC 1500 Sierra
Confirmed Service Customer
2/12/2026
Good communication.
THOMAS HOOE
2/12/2026
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
HASLET, TX
Len L|2021 Chevrolet 2500HD Silverado
Confirmed Service Customer
2/12/2026
Experience was fine. My issue is you charge a 3% fee for credit card use. You can see this with mom and pop small businesses, but you are not a small business. This is very frustrating seeing a large dealership having this type of practice in their business. I have been taking my vehicles for service to dealerships for years and not once paid this type of fee for using a credit card.
DECATUR, TX
John O|2023 Chevrolet Traverse
Confirmed Service Customer
2/12/2026
Fast service easy to schedule apt
DUSTAN HARBOUR
2/13/2026
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out. We’re always happy to assist!
AZLE, TX
Patrick T|2026 Chevrolet Traverse
Confirmed Sales Customer
2/12/2026
Very easy to work with. Very responsive. Competitive pricing.
VALLEY SPRING, TX
Nickie L|2021 Chevrolet Camaro
Confirmed Service Customer
2/14/2026
It was great
KRYSTAL GIPSON
2/14/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
ALVORD, TX
James M|2024 GMC Yukon
Confirmed Service Customer
2/5/2026
Tech came and personally talked to me about the work being done. This provided an opportunity for me to ask technical questions. This is not common practice at most dealership service departments in my experience. Everything here is well above average, and why I continue to do business here.
DASON HOWARD
2/6/2026
Hi, we're so glad that we were able to go above and beyond your expectations! Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
NEWARK, TX
Harriet C|2025 Buick Enclave
Confirmed Service Customer
2/5/2026
Shawn Hooe was excellent but I was very unhappy that I had to pay for my oil change as I was told by my salesman when I bought my car 7/31/25 that I would have free oil changes for a year. Only to be told that no because it was a demo the time had expired!! I was.not told that when I bought the car. I feel like this not right When I questioned this was told next time it will be free??? Not happy about this n. Feel like this was something should has been disclosed at purchase. My family only bought 4 vehicles in a months time and have traded at James Woods for over 30 years. First time I have been disappointed
THOMAS HOOE
2/6/2026
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your recent experience with us.
PARADISE, TX
ROBERT H|2026 GMC Acadia
Confirmed Sales Customer
2/11/2026
It was the best. I feel at home when I buy from James Woods!
LANDON L
2/12/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
DECATUR, TX
Shari L|2018 GMC 1500 Sierra
Confirmed Service Customer
2/13/2026
Shawn is the best….. honest, no crappy upsells.
THOMAS HOOE
2/14/2026
Thank you for your feedback! We're thrilled to hear that our staff made such a positive impression. We truly value your business and look forward to serving you again!
DECATUR, TX
Carlos U|2015 GMC 1500 Sierra
Confirmed Service Customer
2/13/2026
Dason always does a great job every time I come in for service or repair. We’ve been in this area a couple years and he’s the only one we’ve had since we moved away from Roanoke which is closer to Classic Grapevine. All our visits to Jameswood have been flawless. Thanks so much.
DASON HOWARD
2/14/2026
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
BOYD, TX
Ronney G|2023 Chevrolet Silverado 1500
Confirmed Service Customer
2/16/2026
Ok
BRYAN STANLEY
2/17/2026
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
HILLSBORO, TX
Cathy V|2025 GMC Acadia
Confirmed Service Customer
2/2/2026
Dason was very helpful and is scheduling for me to bring my car back in when the part is not on back order anymore.
DASON HOWARD
2/3/2026
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review!
SUNSET, TX
Cody T|2024 GMC Sierra 2500 HD
Confirmed Service Customer
2/11/2026
prompt service and communication and quality work
FORT WORTH, TX
Chauncey L|2024 GMC Sierra 1500
Confirmed Service Customer
2/13/2026
Krystal was awesome
KRYSTAL GIPSON
2/14/2026
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
DECATUR, TX
Verlin H|2024 GMC Terrain
Confirmed Service Customer
2/13/2026
Didn’t take long at all.
THOMAS HOOE
2/14/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
DECATUR, TX
Maria B|2020 Chevrolet Trax
Confirmed Service Customer
2/16/2026
La asistencia de Dustan Harbour fue muy satisfactoria
DUSTAN HARBOUR
2/17/2026
Estamos dedicados a brindar un servicio al cliente de calidad en todas las áreas de nuestro concesionario. ¡Gracias por tomar el tiempo de notar esos esfuerzos y por dejar una evaluacion tan increíble!
NEWARK, TX
Patrick J|2004 GMC Sierra Denali
Confirmed Service Customer
2/16/2026
the time it takes to get vehicle repaired is taking way too much time.
BRYAN STANLEY
2/17/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
BRIDGEPORT, TX
Dwight A|2023 Buick Enclave
Confirmed Service Customer
2/17/2026
The Service Department employees are always dependable and courteous. It’s a pleasure doing business with James Wood Motors.
BRYAN STANLEY
2/18/2026
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
DECATUR, TX
David L|2026 GMC Sierra 1500
Confirmed Service Customer
2/17/2026
Brian was quick to respond and got me taken care of quickly.
BRYAN STANLEY
2/18/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
WILLOW PARK, TX
Lauren M|2021 GMC Yukon
Confirmed Service Customer
2/17/2026
I won’t take my vehicle anywhere else. I spent all day in the waiting area and it was very comfortable.
KRYSTAL GIPSON
2/18/2026
Thank you for your feedback! We want all our clients to have a comfortable and stress-free experience with us. Thank you again for letting our team know how we did. We look forward to helping again in the future. Take care!
JUSTIN, TX
Josh C|2025 Chevrolet Silverado 3500 HD
Confirmed Service Customer
2/11/2026
Very professional advisor. They were extremely busy and still were able to keep up with communication.
KRYSTAL GIPSON
2/12/2026
Thank you for sharing your positive experience! We're thrilled to hear that our staff provided excellent service. We truly appreciate your feedback and look forward to serving you again!
DECATUR, TX
Michael D|2026 Chevrolet Silverado 3500 HD
Confirmed Service Customer
2/11/2026
Good overall
FT WORTH, TX
Jo A|2023 Chevrolet Traverse
Confirmed Service Customer
2/13/2026
Great service
THOMAS HOOE
2/14/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
JACKSBORO, TX
Charles L|2024 Chevrolet Silverado 3500 HD
Confirmed Service Customer
2/15/2026
Called Bryan Stanley to get my truck and my daughter’s car in for service with one days notice and he got it done. He is one of the main reasons why I highly recommend to anyone James Wood for service and Karen Pattison for sales. They are TOP NOTCH!
BRYAN STANLEY
2/16/2026
Reviews like this give us motivation and help us ensure we provide high-quality care. Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! We look forward to assisting you again in the future.
ALVARADO, TX
BRYSON A|2026 GMC Sierra 1500
Confirmed Sales Customer
2/16/2026
They were awesome. Got the ball rolling when I was looking for the perfect vehicle and helped me find what fit me the most.
LANDON L
2/17/2026
What an amazing compliment! We’re so glad our team helped get the ball rolling and guided you to the perfect vehicle that fits you best.
MIDLAND, TX
Russell S|2014 Chevrolet 2500HD Silverado
Confirmed Service Customer
2/18/2026
Krystal Gipson is always a pleasure to work with. Anytime I bring a truck to James Wood, I always feel like I was treated with a ton of respect, and never feel like we were taken advantage of. We really appreciate that feeling!
KRYSTAL GIPSON
2/19/2026
We’re so glad Krystal made you feel respected and valued. Your loyalty means the world, and we’re always here to provide that level of service.
FORT WORTH, TX
Jaime M|2025 Chevrolet Traverse
Confirmed Service Customer
2/18/2026
Had a few issues with my 2025 Traverse ( many since I picked car up when I bought it ) some have been resolved some not. I do not understand why new brakes squeal it does not seem like a good thing and the quality of this vehicle is definitely not solid but that is not service fault
MATTHEW SMITH
2/19/2026
We appreciate your honest feedback! While vehicle issues can be frustrating, we’re glad our team is working to provide consistent and helpful service, and we’re always here to support you.
BOYD, TX
JOHN H|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
2/18/2026
Very easy. Relaxed
RICHARD R
2/19/2026
We’re happy to hear your visit felt easy and relaxed! Creating a comfortable experience is important to us, and we’re glad you enjoyed it.
ROCKWALL, TX
Bradley C|2026 Chevrolet Tahoe
Confirmed Sales Customer
1/22/2026
My experience at James Wood was excellent. The process was very smooth and Steve Frazier did a great job simplifying the process.
STEVE FRAZIER
1/24/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
DALLAS, TX
Cassie E|2026 Chevrolet Trax
Confirmed Sales Customer
1/22/2026
Nick Torres was awesome and made my first car buying experience simple and easy!
NICHOLAS TORRES
1/24/2026
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! Congratulations on your new vehicle, Cassie! We look forward to helping again in the future. Take care!
DECATUR, TX
Lee A|2024 GMC Terrain
Confirmed Service Customer
2/19/2026
Wait time was only 80 minutes for oil change and tire rotation.
KRYSTAL GIPSON
2/20/2026
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
ARCHER CITY, TX
Mark S|2023 Chevrolet Silverado 1500
Confirmed Service Customer
2/19/2026
Everyone at James Wood is wonderful to work with. They keep you informed and treat you very well. Awesome service!!
THOMAS HOOE
2/20/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
FORT WORTH, TX
Fabio L|2019 GMC 2500HD Sierra
Confirmed Service Customer
2/20/2026
Called left a message. Never got a call back. Perhaps is this dealership but I always get my car washed after every service
DASON HOWARD
2/25/2026
Our team has acknowledged this review.
DECATUR, TX
Bradrick W|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
2/20/2026
Services done were completely satisfied. It was nice to deal with people that seem to care. Thank y'all
KRYSTAL GIPSON
2/21/2026
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
CHICO, TX
Tanya A|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
2/20/2026
Super service!
BRYAN STANLEY
2/21/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
DECATUR, TX
Alvin D|2025 GMC Sierra 2500 HD
Confirmed Service Customer
2/20/2026
Brian is very knowledgeable and was very fast getting my truck serviced
BRYAN STANLEY
2/21/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
WEATHERFORD, TX
Quenton J|2024 Chevrolet Tahoe
Confirmed Service Customer
2/7/2026
Always a great experience and wait time very minimal.
THOMAS HOOE
2/9/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
BOWIE, TX
Mr. P|2023 Chevrolet Silverado 3500 HD
Confirmed Service Customer
2/7/2026
Bryan was FANTASTIC!!!!! He took care of everything I needed and the service was quick!!!! Top notch in my book..... James Wood is my dealership of choice!!!!
BRYAN STANLEY
2/9/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
BOYD, TX
Ronald F|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
2/19/2026
Crystal was our consultant. She was Great!!! She kept us informed every step of the way. She has a great sense of humor and she is truly an asset to James Wood dealership. We will ask for her whenever we get our next vehicle.
KRYSTAL GIPSON
2/20/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
FORT WORTH, TX
Susan L|2025 Chevrolet Silverado 3500 HD
Confirmed Service Customer
2/19/2026
Service is excellent as always! Krystal always takes care of our vehicles.
JENNIFER WESTERLUND
2/20/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
RHOME, TX
Mr. R|2023 Chevrolet Silverado 1500
Confirmed Service Customer
2/19/2026
Very good and efficient
THOMAS HOOE
2/20/2026
We're glad everything was completed efficiently and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
FORESTBURG, TX
JEFFERY S|2026 GMC Yukon XL 1500
Confirmed Sales Customer
2/19/2026
Andrew and the dealership made our experience extremely easy! From the initial call to discuss a vehicle we were interested in, to finalizing the deal and eventual pickup of our vehicle, every step was fantastic! Andrew went the extra mile to ensure that we understood features of the vehicle, helped us set up the GMC app on our phones and connect it to the vehicle. We found a small issue with the vehicle that was not the dealers fault, and they made it clear that they're taking care of the issue and will keep me updated. This dealership is the pinnacle of how dealerships should be run, and the salesman Andrew was a huge factor in our decision to do a deal with this dealership - he deserves a very good raise! I couldn't ask for a better dealership - I only wish you were closer to my home!
ANDREW A
2/20/2026
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
HARKER HEIGHTS, TX
John E|2024 GMC Sierra 1500
Confirmed Service Customer
2/21/2026
I’ve only had my vehicle serviced at the dealership. The people there are very knowledgeable, nice and friendly. I couldn’t ask for a better experience!
THOMAS HOOE
2/22/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
DECATUR, TX
Ronald J|2006 Chevrolet Silverado
Confirmed Service Customer
2/12/2026
All good until I was about 10 miles towards home and check engine light came on……spoke with Dustan….. Supposed to further speak with mechanics and call me back with possible fixes….have received no call
DUSTAN HARBOUR
2/20/2026
Our team has acknowledged this review.
AZLE, TX
Taylor A|2023 GMC Yukon XL 1500
Confirmed Service Customer
2/18/2026
When I scheduled this appointment, I informed the representative that my husband believed the issue was likely the pulley and explained that we were preparing to leave town and needed the vehicle to be reliable. He assured me they would inspect it thoroughly. I dropped the vehicle off Sunday afternoon and left the keys in the after-hours drop box. On Monday afternoon, he followed up and said his technicians had looked it over but did not find any issues. He also mentioned it would be a couple of days before another technician could take a second look. I specifically asked whether they had checked the pulley, and I was told they had not seen any problem with it. Given that we were going out of town and needed dependable transportation, I escalated the matter to the service department manager. After he intervened, the team reexamined the vehicle and determined that the pulley did, in fact, need to be replaced. As a customer, I do not believe I should have to suggest what the service department needs to inspect. I expect trained professionals to properly diagnose the issue the first time, especially when reliability and timing are clearly communicated.
DASON HOWARD
2/19/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
NOCONA, TX
DANNY M|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
2/21/2026
It all started when I first called James Woods motors after being ignored at the gmc dealership in Grapevine. Clay Estes was the salesman I talked with and I told him what i wanted and his response was, "Let's just order you a new truck" which the other dealership was reluctant to do. Ordered the truck, Clay let me know when it arrived, my wife and I showed up at the dealership and we had it all finished including trading in my old truck and financing effortlessly and we're on our way home very impressed with all involved. James Woods employees really care about making everything easy. Thank you Clay Estes.
CLAYTON C
2/21/2026
Thank you for sharing your experience! We’re thrilled to hear that Clay and our team were able to make your truck purchase effortless and enjoyable. We appreciate your kind words and are glad we could make the process smooth for you and your wife.
GRAPEVINE, TX
Nancy K|2025 Chevrolet Tahoe
Confirmed Service Customer
2/21/2026
Even with an appointment, I was at the dealership for close to an hour and a half for an oil change!
KRYSTAL GIPSON
2/22/2026
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
BOWIE, TX
Dyna A|2020 Chevrolet Blazer
Confirmed Service Customer
2/24/2026
James Wood dealership has always been dependable. They work extremely hard to take care of their customers and get them back on the road after servicing your vehicle. I have purchased vehicles from JW for over 30 years and that is why I keep going back. Brian Stanley has worked in the Service Department since I have been coming out there from Ft. Worth to buy a vehicle. And I will continue to do so.
BRYAN STANLEY
2/25/2026
Thank you so much for your kind words! We’re glad to hear you've had great experiences with both our sales and service teams. Your continued loyalty means a lot to us, and we truly appreciate your trust over the years. We look forward to serving you again in the future!
FORT WORTH, TX
Alvin L|2019 Chevrolet Traverse
Confirmed Service Customer
2/14/2026
Krystal in service dept was very polite and friendly. She did an excellent job!
KRYSTAL GIPSON
2/15/2026
We’re so happy to hear Krystal made such a positive impression! Her politeness and professionalism mean a lot, and we look forward to serving you again.
CHICO, TX
Angela W|2023 Chevrolet Tahoe
Confirmed Service Customer
2/26/2026
Shawn Hooe gives excellent customer service. I choose to work with him because I feel I'm well taken care of and can trust he will make sure I get what I need.
THOMAS HOOE
2/20/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
RHOME, TX
MICHAEL C|2026 GMC Sierra 1500
Confirmed Sales Customer
2/19/2026
It was fast very pleasant and my salesman was amazing. I will be Bringing my son back to see Cowboy Bob to get his truck in may. Thank you and love my truck
BOBBY B
2/20/2026
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! Congratulations on your new vehicle, Michael! We look forward to helping again in the future. Take care!
OLNEY, TX
EDWARD E|2026 Chevrolet Equinox
Confirmed Sales Customer
2/19/2026
Best buying experience ever!
ROCCO R
2/20/2026
Wow, reviews like this give us motivation and help us ensure we provide high-quality care. Congratulations on your new vehicle, Edward! We are always more than happy to assist you if anything else comes up. Take care!
PARADISE, TX
Noelle N|2022 Chevrolet Blazer
Confirmed Service Customer
2/23/2026
Bryan helped me to get my car in for service. He was helpful and communicated every step.
BRYAN STANLEY
2/24/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
SPRINGTOWN, TX
Randal S|2025 Chevrolet Traverse
Confirmed Service Customer
2/23/2026
Great job and wait time was not long
BRYAN STANLEY
2/24/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
HASLET, TX
Darla J|2021 Chevrolet Trailblazer
Confirmed Service Customer
2/23/2026
Professional very friendly and outgoing exceptionally good service
BRYAN STANLEY
2/24/2026
Hi there! We’re thrilled to hear we met your expectations! Our team works hard to provide excellent service, and we’re so glad you had a positive experience. If you have any further questions or need assistance, feel free to reach out!
SPRINGTOWN, TX
John R|2021 GMC 2500HD Sierra
Confirmed Service Customer
2/23/2026
Good communication and fast service.
THOMAS HOOE
2/24/2026
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out. We’re always happy to assist!
BOYD, TX
Otis B|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
2/18/2026
Very professional and curtious.
KRYSTAL GIPSON
2/19/2026
Thank you for your kind feedback! We’re proud to provide professional and courteous service every time.
AZLE, TX
William B|2017 GMC 1500 Sierra
Confirmed Service Customer
2/23/2026
Service was excellent
THOMAS HOOE
2/24/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
SPRINGTOWN, TX
Angela H|2024 GMC Yukon XL 1500
Confirmed Service Customer
2/23/2026
Krystal is always helpful
DASON HOWARD
2/24/2026
Thank you for your kind words! We're thrilled to hear that our staff consistently provides you with excellent service. We’ll be sure to pass along your feedback to her. We truly appreciate your continued trust in our team and look forward to serving you again soon!
NOCONA, TX
NICHOLAS M|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
2/25/2026
Marty was fantastic. I am always a Chevy guy, but he made sure that my business from here on out will be with James Woods dealership. He gave me a tour of the place, made me feel at home, and helped make the buying experience smooth.
RICHARD R
2/26/2026
Hello, we're happy to hear you had such a positive experience with our staff! We sincerely value your business and look forward to your next visit. Take care!
FORT WORTH, TX
Jeannie M|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
2/25/2026
Everyone was very helpful and nice
KRYSTAL GIPSON
2/26/2026
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
JUSTIN, TX
Mr. B|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
2/25/2026
Oil change and tire rotation
KRYSTAL GIPSON
2/25/2026
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
RHOME, TX
Rachael V|2020 Chevrolet Equinox
Confirmed Service Customer
2/25/2026
The overall experience was positive - my car was broken and now it is fixed. Krystal is sort of a rock star so she ups the rating. As stated, the car was fixed and done quickly, but I was slightly disappointed with another service rep I spoke to (he was dismissive and I had to pull info out of him) the car had greasy fingerprints and bird shit on it and there is a tire warning light on even after receiving diagnostic intel about the tires being in good shape. It was an expensive fix- add that to the three strikes made me feel like it warranted a downgrade in the rating.
KRYSTAL GIPSON
2/26/2026
On behalf of our entire staff, we would like to express concern about the experience you shared regarding your visit with us. I have addressed your comments with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
DECATUR, TX
Melissa E|2025 Chevrolet Traverse
Confirmed Service Customer
2/16/2026
I was greeted by a friendly face and my service advisor Dustin was friendly and quick.
DUSTAN HARBOUR
2/17/2026
We truly appreciate your thoughtful review. It’s wonderful to hear Dustin greeted you with friendliness and handled everything quickly, making your visit a pleasant one.
BOWIE, TX
COURTENAY H|2026 Chevrolet Tahoe
Confirmed Sales Customer
2/23/2026
Everything was wonderful and such an easy process.
KAREN K
2/24/2026
Thank you for your feedback! We're delighted to hear that you had a smooth experience with us. Our team works hard to make the process as easy as possible, and we truly appreciate your trust in us for your vehicle purchase. We look forward to assisting you again in the future!
KELLER, TX
JAMES S|2026 Chevrolet Suburban
Confirmed Sales Customer
2/24/2026
Steve Frazier was excellent
STEVE S
2/25/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
ALEDO, TX
CAROL S|2026 Chevrolet Colorado
Confirmed Sales Customer
2/24/2026
Matt was great but the way you did me on the trade is the problem. When I asked if the after market parts made a difference on the trade I was told no . Then when I went to sell it they were going to drop the price even more if I took the parts off
MATTHEW M
2/25/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
BRIDGEPORT, TX
Michael B|2026 GMC Sierra 1500
Confirmed Service Customer
2/24/2026
Quick, friendly and satisfying
DUSTAN HARBOUR
2/25/2026
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out. We’re always happy to assist!
WEATHERFORD, TX
Joe E|2020 Chevrolet Traverse
Confirmed Service Customer
2/24/2026
Always a good experience had oil changed and Shawn called me and said I had GM rewards.. this visit didn’t cost me a dime.. Thanks Shawn for taking the time to look and let me know.
THOMAS HOOE
2/25/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
PARADISE, TX
Heather E|2018 Buick Enclave
Confirmed Service Customer
2/26/2026
Always a pleasure when our car is in the shop at James Wood. They are great to work with. Krystal is amazing and very knowledgeable!
KRYSTAL GIPSON
2/27/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
DECATUR, TX
RONALD G|2026 GMC Yukon
Confirmed Sales Customer
2/26/2026
Great experience all around, now for the second time in 6 months.
BILLY B
2/27/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
WICHITA FALLS, TX
DANIEL N|2026 GMC Sierra 1500
Confirmed Sales Customer
2/17/2026
Seems like you guys had a good inventory, knowledgeable sales people, and a good process for completing the transaction. We are pleased with the car and the experience. Will be back when we need something for my wife. Thanks!
MATTHEW M
2/18/2026
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
AUBREY, TX
Thomas O|2024 GMC Sierra 1500
Confirmed Service Customer
2/25/2026
Krystal my service rep took the time to explain everything that was planned for scheduled service and waked me through all the other items they would check for me. My service was completed when expected and I was happy with the entire process
KRYSTAL GIPSON
2/26/2026
Thank you for the review! Our staff is committed to providing each of our clients with the best automotive experience. We're looking forward to your next visit with us!
FLOWER MOUND, TX
William T|2022 Chevrolet Traverse
Confirmed Service Customer
2/25/2026
Excellent
THOMAS HOOE
2/26/2026
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
DECATUR, TX
JIMMY W|2026 Chevrolet Tahoe
Confirmed Sales Customer
2/25/2026
Friendly atmosphere- amazing staff- beautiful showroom! James Woods always puts customers first and makes sure all things are perfect!
LANDON L
2/26/2026
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
RUNAWAY BAY, TX
Michael S|2017 Chevrolet Impala
Confirmed Service Customer
2/25/2026
1.Where do I start? I was told I could use my "points" to pay for my service. I had no info on these points and none of the people there could tell me what my "secret number" was or how to how get it. Finally, the next day after a long time on hold someone sent me an Email with the number. 2. It took 2 1/2 hours to get an oil change and tire rotation. 3. Someone set the Impalas speed limit foghorn to go off when I got over 60. This became active as I was on the freeway. 4. I did not mention car wash but was told it would be done. It wasn't. This is the 2nd time this has happened. I don't think these people like me. I don't know why.
DUSTAN HARBOUR
2/26/2026
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
FORT WORTH, TX
Ricky R|2024 GMC Acadia
Confirmed Service Customer
2/26/2026
Always great service by Krystal in the service department. She worked ti meet our deadline.
KRYSTAL GIPSON
2/27/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
DECATUR, TX
Kyle R|2024 Chevrolet Colorado
Confirmed Service Customer
2/24/2026
Lack of communication, took a week to fix a leak in the radiator hose. I was having to call everyday for a status update. Was told I would get call backs and nothing. Very disappointed in the customer service from Dustin.
DUSTAN HARBOUR
2/27/2026
Our team has acknowledged this review.
HASLET, TX
Conrad E|2022 Buick Enclave
Confirmed Service Customer
2/24/2026
Bryan did a great job all aspects were excellent.
BRYAN STANLEY
2/25/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
DECATUR, TX
RICHARD S|2026 Chevrolet Tahoe
Confirmed Sales Customer
2/24/2026
Very courteous and the salesperson was great.
RICHARD R
2/25/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
JACKSBORO, TX
KYLEE W|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
2/24/2026
They took great care of us! Got us into a truck same day! Will definitely be going back!
MATTHEW M
2/25/2026
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
JUSTIN, TX
Maria B|2020 Chevrolet Trax
Confirmed Service Customer
2/27/2026
La atencion es excelente, y el servicio personalizado de Dustan Harbour mas
DUSTAN HARBOUR
2/28/2026
Estamos dedicados a brindar un servicio al cliente de calidad en todas las áreas de nuestro concesionario. ¡Gracias por tomar el tiempo de notar esos esfuerzos y por dejar una evaluacion tan increíble!
NEWARK, TX
ANN D|2026 Chevrolet Equinox
Confirmed Sales Customer
2/27/2026
It was well taken care of and very friendly and helpful
DREW D
2/28/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
BOWIE, TX
DANIEL C|2026 GMC Yukon
Confirmed Sales Customer
2/28/2026
Clay Estes was awesome and took great care of us. This is my 4th vehicle to purchase from Clay and it will not be the last. James Wood support was great too!
CLAYTON C
3/1/2026
Your continued loyalty speaks volumes, and we’re so thankful for it! Clay and the James Wood Chevrolet Buick GMC team will be glad to hear your generous praise and to know this was another outstanding experience. Here’s to many more great vehicle purchases ahead!
ARLINGTON, TX
Patricia A|2022 Chevrolet Blazer
Confirmed Service Customer
2/28/2026
Everything went well everyone was so kind to us!!
KRYSTAL GIPSON
3/1/2026
We truly appreciate your kind and uplifting words! It’s heartwarming to know our team made you feel welcomed and cared for throughout your visit. We can’t wait to serve you again soon!
BOYD, TX
TANIA D|2026 Chevrolet Traverse
Confirmed Sales Customer
2/22/2026
Muy amables todos y atentos .
ANTONIO A
2/23/2026
Estamos dedicados a brindar un servicio al cliente de calidad en todas las áreas de nuestro concesionario. ¡Gracias por tomar el tiempo de notar esos esfuerzos y por dejar una evaluacion tan increíble!
BOWIE, TX
Hal H|2024 GMC Sierra 3500 HD
Confirmed Service Customer
2/27/2026
Brian is an excellent service advisor. It goes out of his way to help you.
BRYAN STANLEY
2/27/2026
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.
MILLSAP, TX
Viola P|2022 Buick Encore
Confirmed Service Customer
2/27/2026
Everyone is very nice and helpful and is always very clean
THOMAS HOOE
2/28/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
AZLE, TX
Randall W|2024 GMC Sierra 2500 HD
Confirmed Service Customer
3/2/2026
Twitter backed up to service their customers promptly
DUSTAN HARBOUR
3/3/2026
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
DECATUR, TX
Willie J|2023 GMC Yukon
Confirmed Service Customer
3/2/2026
Was a very pleased with the care we received for Krystal the service agent. She made sure all My request were met. She also suggested we purchase our next set of tires from James Wood and provided a quote. She made sure the vehicle was washed before we picked it up.
KRYSTAL GIPSON
3/3/2026
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
RHOME, TX
Pansy D|2021 GMC Acadia
Confirmed Service Customer
3/2/2026
Krystal is always available for questions I might have. I've never had to wait a long time, service is prompt and does what has been scheduled.
KRYSTAL GIPSON
3/3/2026
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! If you have any further questions, please give us a call. We're always happy to help!
NORTH RICHLAND HILLS, TX
JAMES P|2026 GMC Terrain
Confirmed Sales Customer
3/3/2026
Great
DREW D
3/4/2026
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
LINDALE, TX
Lisa L|2025 Chevrolet Equinox
Confirmed Service Customer
3/5/2026
Fast, efficient and very friendly
KRYSTAL GIPSON
3/6/2026
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
DARDANELLE, AR
KEVIN D|2026 Chevrolet Traverse
Confirmed Sales Customer
2/25/2026
Everything went very smoothly.
CHRISTOPHER C
2/26/2026
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
WICHITA FALLS, TX
Benjamin O|2023 Chevrolet Trailblazer
Confirmed Service Customer
2/27/2026
Dason did a great job as my service advisor. The other service advisors were very friendly. The cashier was friendly and professional. The shuttle service here is a bonus. The driver picked me up from the office promptly once the vehicle was ready. Thanks to the service techs who help make it all happen.
DASON HOWARD
2/28/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
DECATUR, TX
Anton S|2017 GMC 1500 Sierra
Confirmed Service Customer
3/2/2026
Everybody I dealt with was very nice and helpful
JENNIFER WESTERLUND
3/3/2026
We're glad to hear you found our staff was very nice and helpful! Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
RUNAWAY BAY, TX
Angela D|2026 GMC Acadia
Confirmed Service Customer
3/2/2026
Shawn is always so helpful and friendly and so are the ladies at the check out counter.
THOMAS HOOE
3/3/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! We look forward to assisting you again in the future.
BOWIE, TX
REBECCA K|2026 GMC Sierra 3500 HD
Confirmed Sales Customer
3/3/2026
I spoke to Rocco on the phone and the truck was exactly the way he said and the experience was smooth and easy. That is the second truck I have bought through James Woods and with Rocco. I’ll buy my next one there too.
ROCCO R
3/4/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
HUNTSVILLE, TX
JIMMY W|2026 GMC Sierra 1500
Confirmed Sales Customer
3/3/2026
My new GMC pickup purchasing experience at James Wood Decatur was easy, stress free, no pressure approach, all from very friendly sales people.
RICHARD R
3/4/2026
Congratulations on your new vehicle! We appreciate your feedback. Please don't hesitate to reach out to us if there's anything more we can do! Have a wonderful day.
KELLER, TX
Jeremy C|2023 Chevrolet Blazer
Confirmed Service Customer
3/3/2026
Dason Howard always takes good care of me and is very professional in his approach.
DASON HOWARD
3/4/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
SPRINGTOWN, TX
Heather B|2023 Chevrolet Tahoe
Confirmed Service Customer
3/3/2026
Krystal was wonderful! This was my first time bringing my new car (to me) for an oil change. My appt didn’t go thru but she got me in and out so fast!! Which I’m grateful for since my 4 yr old was with me! :)
KRYSTAL GIPSON
3/4/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
DECATUR, TX
CHAD L|2026 Chevrolet Tahoe
Confirmed Sales Customer
2/26/2026
Great customer service. Repeat customer and they provide the same reverence every time!
DEREK D
2/26/2026
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.
BLUFF DALE, TX
JANNIE M|2026 Chevrolet Traverse
Confirmed Sales Customer
3/2/2026
Very good
DEREK D
3/3/2026
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
PARADISE, TX
AMANDA J|2026 GMC Terrain
Confirmed Sales Customer
3/3/2026
Great communication. Simple process.
LANDON L
3/4/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
PARADISE, TX
ROBERT F|2026 Chevrolet Suburban
Confirmed Sales Customer
3/3/2026
Great experience!
DREW D
3/4/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
EMORY, TX
Lou A|2018 GMC Acadia
Confirmed Service Customer
3/3/2026
My car was repaired in a timely manner. Sean kept me informed on the progress being made. When I picked up my car it had been cleaned inside and out.
THOMAS HOOE
3/3/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
BOWIE, TX
JUDITH K|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
3/3/2026
Friendly, completely satisfied with everything.
RICHARD R
3/3/2026
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.
HENRIETTA, TX
MATTHEW H|2026 GMC Sierra 3500 HD
Confirmed Sales Customer
3/6/2026
Sales team was great from start to finish.
NICHOLAS N
3/7/2026
Wow, reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
DENTON, TX
MICHAEL F|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
3/6/2026
Good lot to go too!
MATTHEW M
3/7/2026
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
ARCHER CITY, TX
Susan C|2025 Chevrolet Tahoe
Confirmed Service Customer
3/6/2026
Everything was handled as asked.
KRYSTAL GIPSON
3/7/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at James Wood Chevrolet Buick GMC. If you have any further questions, please give us a call. We're always happy to help!
FORT WORTH, TX
ALLEN G|2026 Chevrolet Tahoe
Confirmed Sales Customer
2/25/2026
.
ANTONIO A
2/26/2026
Thank you so much for choosing James Wood Chevrolet Buick GMC. If there's anything specific you'd like to share or discuss further, feel free to reach out to us. We look forward to serving you again!
WHITEHOUSE, TX
Leo Z|2023 GMC Sierra 1500
Confirmed Service Customer
2/25/2026
No issues service advisor Krystal was great.
KRYSTAL GIPSON
2/26/2026
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
DECATUR, TX
Blake B|2025 Buick Envista
Confirmed Service Customer
3/2/2026
Easy and smooth process
DASON HOWARD
3/3/2026
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
BOWIE, TX
Janice F|2024 Chevrolet Trax
Confirmed Service Customer
3/2/2026
My car was not fixed!!!!
THOMAS HOOE
3/3/2026
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
AZLE, TX
Deborah S|2024 Chevrolet Equinox
Confirmed Service Customer
3/4/2026
Oil change was done in a timely fashion and everyone was very friendly and professional.
BRYAN STANLEY
3/6/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
BRIDGEPORT, TX
Mr. M|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
3/4/2026
I dealt with Crystal very clear communication friendly and very helpful, asset to the dealership!
KRYSTAL GIPSON
3/6/2026
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.
BOWIE, TX
Lance L|2021 Chevrolet Corvette
Confirmed Service Customer
3/4/2026
Dustan was extremely helpful in answering all of my questions while not making me feel rushed.
DUSTAN HARBOUR
3/6/2026
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.
RHOME, TX
Danny M|2024 Buick Enclave
Confirmed Service Customer
3/4/2026
In for Oil change & service, all went well
BRYAN STANLEY
3/6/2026
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.
ALVORD, TX
Elke I|2025 Chevrolet Trax
Confirmed Service Customer
2/26/2026
Friendly and I was done with in an hour Thank you
BRYAN STANLEY
2/26/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
DECATUR, TX
Dwight W|2025 Chevrolet Suburban
Confirmed Service Customer
3/2/2026
Shawn always provides the best customer service available.
THOMAS HOOE
3/3/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! We look forward to assisting you again in the future.
HASLET, TX
Emmett A|2024 GMC Yukon
Confirmed Service Customer
3/4/2026
Krystal is fantastic service advisor. Automatic employee of the year again!
KRYSTAL GIPSON
3/6/2026
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.
DECATUR, TX
MATTHEW B|2023 Chevrolet Tahoe
Confirmed Sales Customer
3/6/2026
was a amazing buying experience. all questions answered.. fast, efficient and all questions answered. i wish all dealerships were the same way.
CHRISTOPHER C
3/7/2026
Wow, we're glad you had such a wonderful experience with us! Reviews like this give us motivation and help us ensure we provide high-quality care. Congratulations on your new vehicle, Matthew! We are always more than happy to assist you if anything else comes up. Take care!
PONDER, TX
LEONARD M|2026 GMC Terrain
Confirmed Sales Customer
3/6/2026
Great salesmen Rocco Great customer service
ROCCO R
3/7/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
FT WORTH, TX
SERGIO P|2026 GMC Yukon
Confirmed Sales Customer
3/6/2026
Great people very helpful
MATTHEW M
3/7/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at James Wood Chevrolet Buick GMC. If you have any further questions, please give us a call. We're always happy to help!
BRIDGEPORT, TX
ARCELIA E|2026 GMC Yukon XL 1500
Confirmed Sales Customer
3/6/2026
Great dealership, easy transaction start to finish. Recommend to anyone
JAMES J
3/7/2026
Reviews like this give us motivation and help us ensure we provide high-quality care. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
BOYD, TX
JILL S|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
3/10/2026
Easiest car buying experience we’ve ever had by far. Drew was knowledgeable and spent the time to help us learn about our new truck. We felt like everything was transparent and never felt like we were being pushed into anything. We’ll definitely purchase our next car from James Wood and Drew!
DREW D
3/11/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
ALVORD, TX
Bram V|2022 Chevrolet 2500HD Silverado
Confirmed Service Customer
2/20/2026
Advisor was good and informative. Text messages kept communications going so I was aware of status.
DUSTAN HARBOUR
2/21/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
FORT WORTH, TX
Ethyn H|2017 Chevrolet Corvette
Confirmed Service Customer
2/26/2026
Dason was great I would recommend anyone go to him!
DASON HOWARD
2/27/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
CHICO, TX
James R|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
2/26/2026
Na
DASON HOWARD
2/27/2026
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
PARADISE, TX
ANTHONY P|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
2/27/2026
Perfect
RICHARD R
2/28/2026
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
HASLET, TX
Mr. J|2024 GMC Acadia
Confirmed Service Customer
3/1/2026
Always the best experience
BRYAN STANLEY
3/2/2026
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
DECATUR, TX
STEPHANIE R|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
3/4/2026
Marty was amazing !!
RICHARD R
3/6/2026
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.
FT WORTH, TX
RICHARD J|2026 GMC Yukon XL 1500
Confirmed Sales Customer
3/7/2026
Clay made the order, buy and trade process very easy. I drove all the way from San Antonio to buy with James Wood and would do it again someday!
CLAYTON C
3/7/2026
Wow, we're glad you had such a wonderful experience with us! Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! Congratulations on your new vehicle, Richard! If you have any further questions, please give us a call. We're always happy to help!
SAN ANTONIO, TX
Bridget A|2021 Chevrolet Tahoe
Confirmed Service Customer
3/10/2026
Great experience as always.
BRYAN STANLEY
3/11/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
DECATUR, TX
JEFFREY H|2026 Chevrolet Silverado 3500 HD
Confirmed Sales Customer
3/11/2026
Good
BOBBY B
3/12/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
WEATHERFORD, TX
RUSSELL M|2025 Buick Enclave
Confirmed Sales Customer
2/28/2026
Billy Balderas was wonderful. Very courteous and knowledgeable.
BILLY B
3/1/2026
Thank you for highlighting Billy! We’re so pleased to hear he was courteous and knowledgeable during your visit. Your thoughtful feedback is greatly appreciated, and we look forward to assisting you again!
BURKBURNETT, TX
Clifford E|2023 Chevrolet Silverado 1500
Confirmed Service Customer
2/28/2026
Shawn in service is the best just great people All around from sales, service and finance treat you better than family. Great products help
THOMAS HOOE
3/1/2026
What an incredible compliment—thank you! Shawn and our entire sales, service, and finance teams will be honored to hear your generous words about the care you received. We’re proud to treat our customers like family and look forward to your next visit!
PARADISE, TX
Ronald L|2026 GMC Sierra 1500
Confirmed Service Customer
3/9/2026
Shawn was right on it. He got me in and out. He is always polite and knowledgeable and willing to help.
THOMAS HOOE
3/10/2026
Thank you for your feedback! We’re glad Shawn’s polite, knowledgeable approach made your visit quick and smooth.
PARADISE, TX
Marlin W|2024 GMC Sierra 3500 HD
Confirmed Service Customer
3/9/2026
Very friendly
KRYSTAL GIPSON
3/9/2026
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
DECATUR, TX
Dona B|2025 Chevrolet Equinox
Confirmed Service Customer
3/11/2026
Good. Except person on phone didn’t book my appointment on Friday. I told her Friday was best for me to come
KRYSTAL GIPSON
3/12/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
AZLE, TX
Sue A|2026 GMC Acadia
Confirmed Service Customer
3/11/2026
First time in service department and I was taken care of very well.
KRYSTAL GIPSON
3/12/2026
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
FORT WORTH, TX
BRANDON B|2026 Chevrolet Trax
Confirmed Sales Customer
3/12/2026
Buying from Derek is always a great experience
DEREK D
3/13/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
TERRELL, TX
Diane D|2026 GMC Canyon
Confirmed Service Customer
3/13/2026
They did everything I needed.
KRYSTAL GIPSON
3/15/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at James Wood Chevrolet Buick GMC. If you have any further questions, please give us a call. We're always happy to help!
PARADISE, TX
JENNA L|2026 Buick Enclave
Confirmed Sales Customer
3/3/2026
Paul was extremely helpful and helped me get exactly what I was looking for
PAUL P
3/4/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
ALVORD, TX
Janey C|2025 Buick Envista
Confirmed Service Customer
3/9/2026
Your service is next level efficiency! Thank you!
BRYAN STANLEY
3/10/2026
Thank you for the encouraging feedback! We’re proud of our efficient team and can’t wait to deliver that same next-level service on your future visits.
ALVORD, TX
DEVIN L|2026 Buick Envista
Confirmed Sales Customer
3/13/2026
Drew was so helpful and really made me feel like he cares.
DREW D
3/15/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
BOYD, TX
ADELA M|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
3/13/2026
The car salesman we worked with was never pushy or rude. He just helped guide us to find what worked for our family. Also, the experience we had with the finance guys was amazing. Best experience we have ever had. They pushed to get us what we needed and treated us as humans. I’ve had experiences in other places that make you feel bad for having budgets and act and say condescending things, but they never did that at James Wood. They listened and they adjusted as needed.
DREW D
3/15/2026
Wow, we're glad you had such a wonderful experience with us! Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
BOWIE, TX
Douglas D|2008 Chevrolet Silverado
Confirmed Service Customer
3/13/2026
The communications between my service technician was excellent. He kept me up-to-date on the progress of the repairs and maintenance. I was made aware of anything that was found and was able to approve the work or not on via text. I will be returning to James Wood Motors in Decatur when I need my vehicles serviced.
DASON HOWARD
3/15/2026
Wow, we're glad you had such a wonderful experience with us! We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! If you have any further questions, please give us a call. We're always happy to help!
HASLET, TX
KAREN I|2026 Chevrolet Equinox
Confirmed Sales Customer
3/13/2026
Very courteous and met our expectations
RICHARD R
3/15/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at James Wood Chevrolet Buick GMC. If you have any further questions, please give us a call. We're always happy to help!
PARADISE, TX
Robert E|2026 GMC Sierra 1500
Confirmed Service Customer
3/13/2026
Y’all are the best, i will only by from James Wood. The customer service is by far the best in the anywhere
DUSTAN HARBOUR
3/15/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
BRIDGEPORT, TX
Katherine L|2021 Chevrolet Traverse
Confirmed Service Customer
3/6/2026
Great
BRYAN STANLEY
3/6/2026
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
RUNAWAY BAY, TX
Lauren M|2023 Chevrolet Tahoe
Confirmed Service Customer
3/6/2026
Came in for an oil change and tire rotation. Shawn provided great customer service again. Will always make the drive to Decatur for our service.
THOMAS HOOE
3/6/2026
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.
JUSTIN, TX
Sharlene C|2013 Chevrolet 1500 Silverado
Confirmed Service Customer
3/6/2026
Dason was great! He told me about important issues that was due that was not aware of . Dason always goes the extra mile for us and our vehicles.
DASON HOWARD
3/6/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
SUNSET, TX
William C|2025 Chevrolet Silverado 1500
Confirmed Service Customer
3/6/2026
Shawn was great, I showed up about 30 minutes early,he had no issues got my truck going had it back out in about an hour and even tossed in a wash as well.10/10
THOMAS HOOE
3/7/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
RHOME, TX
James T|2026 GMC Sierra 1500
Confirmed Service Customer
3/13/2026
Amazing
DASON HOWARD
3/15/2026
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
BOWIE, TX
COLIN G|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
3/13/2026
Outstanding service from the pre visit communications with Derek , to the test drive, trade in valuation, and purchase and finance.
DEREK D
3/15/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
NEWARK, TX
Jonathan M|2022 GMC Acadia
Confirmed Service Customer
3/16/2026
Shawn always goes above and beyond! He is the best!
THOMAS HOOE
3/17/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
CHICO, TX
Brenda G|2024 Buick Encore GX
Confirmed Service Customer
3/16/2026
Friendly, professional and knowledgeable service advisors!
DASON HOWARD
3/17/2026
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
AZLE, TX
KIMBERLY B|2026 GMC Yukon
Confirmed Sales Customer
3/5/2026
Great experience. Buying process was so quick and easy.
STEVE S
3/6/2026
Hi there, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. We sincerely value your business and look forward to your next visit. Take care!
FORT WORTH, TX
JESSE H|2026 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
3/9/2026
The staff was friendly and helpful, and I got a good deal on the vehicle. While the trade-in offer was okay, I think the process took longer than expected, possibly due to it being a busy time.
DREW D
3/10/2026
Thank you for your thoughtful feedback! We’re glad our friendly staff and team helped you get a great deal, and we appreciate your patience during the busy trade-in process. We hope to make your next visit even smoother.
CANADIAN, TX
Neal E|2024 Chevrolet Equinox
Confirmed Service Customer
3/12/2026
Excellent service!
KRYSTAL GIPSON
3/12/2026
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
SPRINGTOWN, TX
RHETT N|2026 GMC Sierra 1500
Confirmed Sales Customer
3/15/2026
Simple easy and informative
LANDON L
3/16/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
DECATUR, TX
Robert J|2022 Chevrolet Trax
Confirmed Service Customer
3/16/2026
Cathy Spurgeon is awesome!!! Have referred her to several friends & family. Will always buy our vehicles with her.
BRYAN STANLEY
3/17/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
GRANBURY, TX
Stephen L|2013 GMC 3500HD Sierra
Confirmed Service Customer
3/17/2026
The manager, Bryan, was professional and courteous. The mechanic Shane was professional as well and a hard worker. Parts had to be ordered from Dallas so that took some time to wait. Installation was fast. Had a new problem with DEF system and was handled in a lengthy manner. However, it was one of a software issue of the LML 2013 model year. Shane figured it out. We left satisfied with truck running just fine on our way home.
BRYAN STANLEY
3/18/2026
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
MOSS POINT, MS
Brenda B|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
3/17/2026
Excellent service.
DASON HOWARD
3/18/2026
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
CHICO, TX
MARC H|2026 Chevrolet Tahoe
Confirmed Sales Customer
3/17/2026
I had an outstanding experience at the dealership. My sales rep (Landon East) was very knowledgeable and helpful. He took the time to answer all my questions. He worked with me to purchase the perfect vehicle. I could not be happier with the vehicle that I ultimately chose to purchase. And after the sale, he was equally helpful and professional. I have always been loyal to James Wood Decatur, and I intend to stay loyal. This was a very positive experience. Thank you.
LANDON L
3/18/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
DECATUR, TX
RANDOLPH B|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
3/6/2026
No pressure. Up front in all actions. Got the vehicle I wanted at a fair and reasonable price. Very professional both sales and finance departments.
ANTONIO A
3/7/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
TIOGA, TX
DUSTIN A|2026 GMC Sierra 1500
Confirmed Sales Customer
3/17/2026
Derek Ward was easy to get into from, incredibly responsive and made my purchase of a 2026 GMC Sierra 1500 SLT a breeze. I gave him exactly what I wanted for a new truck, he didn’t force me on any vehicles I didn’t want, like a lot of dealerships do to move old units. He had the paperwork ready, truck cleaned and ready by the time I arrived. Did a quick test drive and came back ready to sign with finance and get on with my day. If you want to show a mode salesman that can make a customer feel at ease, Derek is the guy!
DEREK D
3/18/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
RHOME, TX
Adam F|2025 Chevrolet Trax
Confirmed Service Customer
3/17/2026
Shawn Hooe was a great help in diagnosing my car issue and completing my routine maintenance.
THOMAS HOOE
3/18/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
HASLET, TX
BENJAMIN B|2026 GMC Yukon XL 1500
Confirmed Sales Customer
3/17/2026
We were first timers to James Wood and really enjoyed our experience!
CLAYTON C
3/18/2026
Hello, we're glad to hear you enjoyed your visit. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
RHOME, TX
Thomas W|2022 Chevrolet Colorado
Confirmed Service Customer
3/17/2026
As always, my experience was smooth and easy. Bryan is my normal service advisor, and he is always friendly and professional. He is excellent and always keeps me informed of progress and updates me on any necessary information. He is a big reason why I continue to bring my vehicles to the James Wood dealership.
BRYAN STANLEY
3/18/2026
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
DECATUR, TX
Judy A|2025 GMC Terrain
Confirmed Service Customer
3/19/2026
When I make an appointment with the service department I always ask for Dason Howard he goes above and beyond to take care of his customers. He always tries to get you in and out as fast as he can.
DASON HOWARD
3/20/2026
Thank you for the review! Our staff is committed to providing each of our clients with the best automotive experience. We're looking forward to your next visit with us!
SUNSET, TX
Liza B|2025 GMC Yukon
Confirmed Service Customer
3/19/2026
They forgot to tell the computer in the car that they had changed the oil. I returned and didn't have to wait for service AND they helped us solve a couple of mysteries about the workings of the computer in the car. So, even though there was a small glitch, they made up for it by promptly solving it and going out of their way to help us with the other issues! Thank you!
DASON HOWARD
3/20/2026
Hi, we're so happy we were able to help you out! Thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
FLINT, TX
Richard S|2024 Chevrolet Silverado 1500
Confirmed Service Customer
3/11/2026
Oil change and tire rotation done in short time.
KRYSTAL GIPSON
3/12/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
AZLE, TX
Anna D|2024 GMC Terrain
Confirmed Service Customer
3/11/2026
Shaun is the BEST service advisor I have ever had! This dealership has class to take care of the "customer"
THOMAS HOOE
3/12/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
BOYD, TX
Mrs. B|2020 Buick Enclave
Confirmed Service Customer
3/19/2026
The computers messed up and didn’t generate a work order for my vehicle. I took it up at noon on Monday and called to check on it at 430 on Tuesday because I had not heard anything, that is when they found that the work order had not generated. Basically I was without a vehicle for two days to replace a battery.
DUSTAN HARBOUR
3/20/2026
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
DECATUR, TX
Mr. G|2021 GMC 1500 Sierra
Confirmed Service Customer
3/19/2026
Report stated I refused when told I needed an air filter. No on site ever told me I needed air filter. I learned from digital report. Unacceptable
DASON HOWARD
3/20/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
PONDER, TX
Richard A|2017 GMC Acadia Limited
Confirmed Service Customer
3/20/2026
Met by service personnel promptly when I entered the service bay. Relayed all the information for work to be done to my service representative Brayan. Everything was done in a timely manner.
BRYAN STANLEY
3/21/2026
Hi, thank you for taking the time to leave us this information about your recent visit. We hope to be of service to you again in the future. Take care!
BRIDGEPORT, TX
Clinton M|2026 GMC Sierra 1500
Confirmed Service Customer
3/20/2026
Excellent service and attention to detail.
DUSTAN HARBOUR
3/21/2026
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
GRAHAM, TX
Mary I|2024 GMC Sierra 1500
Confirmed Service Customer
3/23/2026
The experience was very pleasant
THOMAS HOOE
3/24/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
BLUFF DALE, TX
Alan K|2024 Chevrolet Silverado 3500 HD
Confirmed Service Customer
3/14/2026
The service writer Krystal was awesome as usually!! Made sure everything was taken care of!! Mechanics not so much!!
KRYSTAL GIPSON
3/15/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
JUSTIN, TX
Edwin R|2020 GMC 1500 Sierra
Confirmed Service Customer
3/15/2026
All went well as usual
DASON HOWARD
3/16/2026
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
AZLE, TX
Patrick W|2026 Chevrolet Equinox
Confirmed Service Customer
3/19/2026
Great experience at James Wood Service! I took my car in for an oil change and the service was friendly and hassle-free. They took great care of me!
BRYAN STANLEY
3/20/2026
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If there's anything further we can do for you, we are happy to help!
SUNSET, TX
Phillip L|2021 Chevrolet 2500HD Silverado
Confirmed Service Customer
3/19/2026
Kind and courteous service as always
BRYAN STANLEY
3/20/2026
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
BOYD, TX
Bobbie L|2020 Chevrolet Traverse
Confirmed Service Customer
3/19/2026
Friendly and fast
THOMAS HOOE
3/20/2026
Hi, thank you for taking the time to leave a review for us at James Wood Chevrolet Buick GMC! We're looking forward to your next visit!
JUSTIN, TX
Genell B|2025 Buick Envision
Confirmed Service Customer
3/19/2026
Bryan Stanley always take care of a cars and trucks and make sure it done like we want
BRYAN STANLEY
3/20/2026
Thank you for the review! Our staff is committed to providing each of our clients with the best automotive experience. We're looking forward to your next visit with us!
FORESTBURG, TX
Douglas G|2023 Chevrolet Tahoe
Confirmed Service Customer
3/20/2026
It was good
THOMAS HOOE
3/21/2026
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
JUSTIN, TX
ROBERT W|2026 Chevrolet Colorado
Confirmed Sales Customer
3/23/2026
Everyone i i dealt with were absolutely professional very easy process
CLAYTON C
3/24/2026
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
BRECKENRIDGE, TX
Ruben C|2024 Chevrolet Silverado EV
Confirmed Service Customer
3/23/2026
Dason is awesome.
CATE ZUNIGA
3/24/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
DECATUR, TX
KENNETH S|2026 GMC Yukon XL 1500
Confirmed Sales Customer
3/26/2026
We were very satisfied with your sales representative Matt Garretson. He treated us with respect and showed professionalism at all times. He made sure all of our questions and needs were met. The finance department also performed to make sure we were satisfied and made the paperwork time go quickly.
MATTHEW M
3/27/2026
Thank you for your thoughtful and detailed review. We’re pleased to hear Matt and our finance team provided respectful, professional service and made the process smooth for you. We truly value your trust and hope to assist you again in the future.
HALTOM CITY, TX
Michelle W|2026 Chevrolet Tahoe
Confirmed Service Customer
3/16/2026
Took 1 1/2 to get services done for oil change
BRYAN STANLEY
3/17/2026
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
MONTAGUE, TX
James W|2019 GMC 1500 Sierra
Confirmed Service Customer
3/16/2026
Great service for my oil change and tire rotation.
DASON HOWARD
3/17/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
BRIDGEPORT, TX
MAX C|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
3/16/2026
Fast and easy Clay found a truck and did everything he said he would do
CLAYTON C
3/17/2026
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
ALVORD, TX
Randall H|2024 Chevrolet Silverado 1500
Confirmed Service Customer
3/16/2026
Krystal is always very helpful
KRYSTAL GIPSON
3/17/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
DECATUR, TX
Daniel J|2020 GMC Yukon XL
Confirmed Service Customer
3/16/2026
Slow service. Wait TOO Long!
THOMAS HOOE
3/17/2026
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
NEWARK, TX
CAREY S|2026 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
3/16/2026
Super easy, no hassle process.
RICHARD R
3/17/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
AZLE, TX
Darrell L|2017 Buick Encore
Confirmed Service Customer
3/16/2026
Shawn was great, answered all my questions very professional
THOMAS HOOE
3/17/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
ALVORD, TX
Christine G|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
3/25/2026
Sam got the truck in quickly, listened to my concerns, and worked with the insurance company to get quality OEM replacement parts. When the bumper needed an adjustment after picking it up, he and his teammate took care of it immediately. I appreciate the ease of service and prompt response; especially after the 1st body shop just parked it and did nothing for 2 weeks. If auto-body services are needed in future, I'll be bringing it back to James Wood Collison Center.
SAMUEL LARA
3/26/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at James Wood Chevrolet Buick GMC. If you have any further questions, please give us a call. We're always happy to help!
RHOME, TX
WILLIAM L|2026 GMC Sierra 1500
Confirmed Sales Customer
3/25/2026
Knowledgeable, courteous and friendly - and good inventory.
DREW D
3/26/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
N RICHLAND HLS, TX
LAWRENCE P|2026 GMC Canyon
Confirmed Sales Customer
3/25/2026
Karen Pattison was great from start to finish. This is the 2nd truck I have purchased from James Wood in the past 3 year. Home town atmosphere.
KAREN K
3/26/2026
Congratulations on your new vehicle, Lawrence! Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
ROANOKE, TX
BARRY S|2026 GMC Sierra 3500 HD
Confirmed Sales Customer
3/25/2026
Everyone was nice to us and was eager to make sure we had the best experience. In buying my new pickup
KAREN K
3/26/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
LIPAN, TX
DORIS B|2026 GMC Acadia
Confirmed Sales Customer
3/25/2026
From the first phone call I received excellent information, attention to detail and so knowledgeable about the products they sell. Best dealership ever.
BOBBY B
3/26/2026
Wow, we're glad you had such a wonderful experience with us! Reviews like this give us motivation and help us ensure we provide high-quality care. If you have any further questions, please give us a call. We're always happy to help!
WAURIKA, OK
DAVID S|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
3/25/2026
Shopping at James Wood was a pleasure. I was never treated as just an "up", felt like I needed to prequalify for everything and prove that I could buy before I was respected. From the first greeting to F&I I was treated like a person who was buying from a known acquaintance rather than a stranger walking in from the street. I've bought cars from higher-end stores who trying everything to go beyond (Lexus, Lincoln, Acura), and none of them had the old-school, country feel I got from Marty at James Wood. My friend who was with me now only wants to buy from Marty. This sounds like an AI review, but I have the new GMC now in my driveway (and the payment) to back it up. Nice job, y'all.
RICHARD R
3/26/2026
Wow, we're glad you had such a wonderful experience with us! Reviews like this give us motivation and help us ensure we provide high-quality care. Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
FORT WORTH, TX
Melinda W|2018 GMC 1500 Sierra
Confirmed Service Customer
3/18/2026
Shawn Hooe is amazing we have been using him for 20 something years now. Very good at his job.
THOMAS HOOE
3/19/2026
Thank you for the review! Our staff is committed to providing each of our clients with the best automotive experience. We're looking forward to your next visit with us!
DECATUR, TX
Janice A|2011 Chevrolet Silverado
Confirmed Service Customer
3/18/2026
Shawn Hoe is awesome! He is always on top of whats going on with our vehicles.
THOMAS HOOE
3/19/2026
Thank you for the review! Our staff is committed to providing each of our clients with the best automotive experience. We're looking forward to your next visit with us!
SUNSET, TX
TRAVIS B|2026 GMC Yukon XL 1500
Confirmed Sales Customer
3/18/2026
Excellent service. Quick responses to our questions. Would definitely do business here again.
NICHOLAS N
3/19/2026
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
MOLINE, KS
Rachel L|2025 Chevrolet Silverado 2500 HD
Confirmed Service Customer
3/24/2026
Everything was great, I pulled up and was greeted then contacted my service advisor. He helped me and gave me a text when truck was ready.
DASON HOWARD
3/24/2026
We appreciate your kind feedback! It’s great to hear you were promptly greeted and kept informed every step of the way. We look forward to making your next visit just as smooth!
COLLEYVILLE, TX
Roderick L|2025 GMC Yukon
Confirmed Service Customer
3/24/2026
It was good
DUSTAN HARBOUR
3/24/2026
We appreciate your feedback! We’re glad to hear your experience was good. We hope to make your next visit even better!
KRUM, TX
Jimmy A|2020 Chevrolet 3500HD Silverado
Confirmed Service Customer
3/24/2026
great job as normal thanks Shawn for all your help!!!
THOMAS HOOE
3/24/2026
We truly appreciate your continued support! It’s great to hear Shawn provided such helpful service once again. We’re always here whenever you need us!
BOYD, TX
Thomas A|2026 Chevrolet Traverse
Confirmed Service Customer
3/24/2026
Great
DUSTAN HARBOUR
3/24/2026
We appreciate your positive response! It means a lot to us that you had a great experience. We hope to see you again soon!
BOYD, TX
Richard A|2019 Chevrolet 2500HD Silverado
Confirmed Service Customer
3/24/2026
Getting warranty work that I paid for keeps getting harder
BRYAN STANLEY
3/24/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
DECATUR, TX
Mona L|2016 Chevrolet Traverse
Confirmed Service Customer
3/24/2026
Everything went smoothly and Bryan was my advisor. He took care of my car ,quickly and professionally. I was also given a ride to work while the repairs were done
BRYAN STANLEY
3/24/2026
We appreciate your detailed feedback! It’s great to hear Bryan took excellent care of your vehicle and made the process convenient for you. We look forward to assisting you again soon!
FORT WORTH, TX
MEAGAN H|2026 GMC Yukon
Confirmed Sales Customer
3/16/2026
Our experience at the dealership was great. The team was welcoming, helpful, and made the entire process smooth and easy. We appreciated the transparency and the time they took to answer our questions.
LANDON L
3/17/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
DECATUR, TX
Brian L|2025 GMC Sierra 1500
Confirmed Service Customer
3/26/2026
Great experience with professional group. Took care of my service requirements in a timely way.
BRYAN STANLEY
3/27/2026
We appreciate your thoughtful feedback. It’s wonderful to know our professional team handled your service needs in a timely manner. We look forward to continuing to provide you with efficient and reliable care.
ELECTRA, TX
ERIC L|2026 Buick Envista
Confirmed Sales Customer
3/26/2026
Dealership was top notch, found my wife the car she wanted. She decided not to go with that color. So we canceled. Couple days later she decided she wanted the summit white, called the same salesman told him what I wanted. He made it happen! Then they drove the paperwork to me in Fourchon, La which is 9 hrs and 14 minutes away. They then took my car to Opelousas, La which is roughly 7 hrs away that is customer service. Didn’t get any run a round with them like the dealers in Louisiana kept trying to jack me an around when I asked for something IE a document they provided without any pushback. Highly recommend if you need a great car salesman contact Drew over at James Wood Buick/GMC!
DREW D
3/27/2026
Thank you for your incredible and detailed feedback. It’s truly impressive to hear how Drew and the team went above and beyond to deliver exactly what your wife wanted, even across such long distances. Your recommendation means a great deal, and we look forward to assisting you again whenever the need arises.
OPELOUSAS, LA
Don F|2021 GMC 1500 Sierra
Confirmed Service Customer
3/26/2026
Shawn , service advisor was helpful and friendly
THOMAS HOOE
3/27/2026
Thank you for your thoughtful comments. We’re glad Shawn provided helpful and friendly service during your visit. We look forward to assisting you again in the future.
PARADISE, TX
KIRK V|2026 GMC Yukon
Confirmed Sales Customer
3/13/2026
Very easy to deal with and got a great price on my new truck. They were extremely friendly knew I was in a hurry and got me in and out very quickly. I will buy from them again!!!!
BILLY B
3/28/2026
We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
LAKEWAY, TX
JESSICA L|2026 Chevrolet Traverse
Confirmed Sales Customer
3/28/2026
When we first walked in, Marty saw his ass as if we had been held! We said no he stood right away and went straight into helping us look through what we needed! He did a wonderful job explaining everything to us and doing his best to get us the best till possible when we walked out with a brand new car that day when we thought we were not!
RICHARD R
3/30/2026
Congratulations on your new vehicle! We appreciate your feedback. Please don't hesitate to reach out to us if there's anything more we can do! Have a wonderful day.
JUSTIN, TX
Herbert O|2026 Chevrolet Silverado 1500
Confirmed Service Customer
3/10/2026
Very quick and always helpful.
DASON HOWARD
3/11/2026
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
DECATUR, TX
Sharlene C|2023 Chevrolet Colorado
Confirmed Service Customer
3/20/2026
Dason was great as always. Service was faster than I thought. 30K mile service . They took it thru the wash and came out looking great !
DASON HOWARD
3/20/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
SUNSET, TX
Donald W|2023 GMC Sierra 1500
Confirmed Service Customer
3/20/2026
As always the best service. Shawn is the best.
THOMAS HOOE
3/21/2026
Hi, thank you for the high star rating and for the wonderful review! We do hope we can be of assistance in the future. Take care!
ALVORD, TX
ANDREW M|2026 GMC Acadia
Confirmed Sales Customer
3/20/2026
It was nice to get in there and tell Clay what we were looking for and what we wanted. Clay helped us out with everything and didn't get upset when we weren't able to make up our minds.
CLAYTON C
3/21/2026
Hi, we're happy you found our staff to be so supportive during your experience here at James Wood Chevrolet Buick GMC! We sincerely value your business and look forward to your next visit. Take care!
FORT WORTH, TX
Mark E|2023 GMC Sierra 1500
Confirmed Service Customer
3/23/2026
Always good service and Bryan is great
BRYAN STANLEY
3/24/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
PONDER, TX
SUZANNE F|2026 Buick Envision
Confirmed Sales Customer
3/23/2026
I received great service on my recent purchase from Matt Garrison and Brandt Wicker.
MATTHEW M
3/24/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
BOYD, TX
Joe S|2013 Chevrolet 1500 Silverado
Confirmed Service Customer
3/23/2026
I love that you got my truck in on time and took care of it quickly.
BRYAN STANLEY
3/24/2026
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
FORT WORTH, TX
Todd B|2025 GMC Sierra 2500 HD
Confirmed Service Customer
3/23/2026
Always great service from dason
DASON HOWARD
3/24/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
MONTAGUE, TX
LANDON E|2026 GMC Terrain
Confirmed Sales Customer
3/27/2026
dealership is always excellent Service as well
LANDON L
3/28/2026
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
PARADISE, TX
Jeffry S|2017 GMC 2500HD Sierra
Confirmed Service Customer
3/19/2026
Everything was done correctly and quickly. Thank you.
BRYAN STANLEY
3/19/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
DECATUR, TX
TAYLOR C|2026 Chevrolet Tahoe
Confirmed Sales Customer
3/23/2026
We had a great experience at James Wood Decatur! The team was friendly, knowledgeable, and made the whole process smooth and stress-free. We never felt pressured, and they truly went above and beyond to help us find the perfect vehicle and worked with me until I got the exact deal I wanted. Highly recommend!
MATTHEW M
3/24/2026
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for your positive experience. Have a great day!
SPRINGTOWN, TX
Richard T|2022 GMC 3500HD Sierra
Confirmed Service Customer
3/26/2026
Great dealership, easy to work with. Everyone is so nice, helpful and experienced. Thumbs up to Sean in service and Derek in Sales.
THOMAS HOOE
3/26/2026
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review!
SAGINAW, TX
RONALD W|2026 Chevrolet Trax
Confirmed Sales Customer
3/26/2026
Great experience whole team very professional and efficent
LANDON L
3/27/2026
We appreciate your great feedback about our team. It’s wonderful to know your experience was professional and efficient from start to finish. We look forward to providing you with another seamless visit soon.
RANSOM CANYON, TX
Randall W|2023 GMC Sierra 1500
Confirmed Service Customer
3/26/2026
Outstanding service and a great complimentary carwash even they were very busy! Bryan Stanley is my man! He takes excellent care of me and is very knowledgeable! He's a great asset to your company!
BRYAN STANLEY
3/27/2026
We truly appreciate your enthusiastic feedback. It’s fantastic to hear Bryan provided knowledgeable, attentive service and made your visit exceptional, even during a busy time. We look forward to continuing to take great care of you on every visit.
BOYD, TX
TROY A|2026 Chevrolet Equinox
Confirmed Sales Customer
3/26/2026
As always, we were met with enthusiasm and genuine interest in our experience. Everyone is always friendly and helpful from start to finish. We are in love with the Equinox product. Upgraded from 2024 to 2026.
MATTHEW M
3/27/2026
We truly appreciate your heartfelt feedback. It’s wonderful to hear our team continues to provide a friendly and engaging experience, and congratulations on your upgrade to the 2026 Equinox. We look forward to being part of your journey for many miles ahead.
WEATHERFORD, TX
Philip M|2024 GMC Sierra 2500 HD
Confirmed Service Customer
3/30/2026
Dustan was fantastic! He checked me in quickly and answered all my questions and concerns about required maintenance. He also scheduled a loaner vehicle for a milestone maintenance next month.
DUSTAN HARBOUR
4/1/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
NORTH RICHLAND HILLS, TX
Laney S|2026 Buick Envista
Confirmed Service Customer
3/23/2026
Good service and friendly
DUSTAN HARBOUR
3/24/2026
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
BOWIE, TX
Joe R|2024 GMC Sierra 1500
Confirmed Service Customer
3/23/2026
Shawn was my service advisor and he was truly outstanding and took care of me!
THOMAS HOOE
3/24/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
JACKSBORO, TX
Michael P|2015 GMC Acadia
Confirmed Service Customer
3/23/2026
Wyatt Whitener took excellent care of my car while it was at James Wood. He also kept in contact with me and let me know when my vehicle was ready for pick up. I greatly appreciate the extra steps he took and will continue to have my vehicale serviced at James Wood as long as Wyatt works there.
BRYAN STANLEY
3/24/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
JUSTIN, TX
Randy S|2025 GMC Acadia
Confirmed Service Customer
3/23/2026
arrived early. sat in waiting area. nearly 2 hours for oil change and rotation.
DASON HOWARD
3/24/2026
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
SUNSET, TX
JUDD H|2026 GMC Canyon
Confirmed Sales Customer
3/31/2026
Great experience. Twice as fast as other dealers. Nick Torres was very helpful and informative.
NICHOLAS N
4/1/2026
We truly appreciate your detailed feedback. It is fantastic to hear Nick made your experience informative and efficient, even faster than other dealerships.
FORESTBURG, TX
Roy J|2025 GMC Acadia
Confirmed Service Customer
4/1/2026
I had made an appointment with Shawn Hooe for the first service on my 2025 Acadia - it was completed and Shawn called me and I picked the vehicle up within 2 hours of leaving it at the dealership. Shawn has been our personal and company service advisor for years and is the very best at scheduling, keeping us informed during the service, and contacting us when the work is complete. That's the "James Wood Way" at its best.
THOMAS HOOE
4/2/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
DECATUR, TX
BILLY G|2026 GMC Acadia
Confirmed Sales Customer
4/1/2026
Billy was so helpful and nice. We really enjoyed working with him. We didn't have to haggle over price or trade in value.
BILLY B
4/2/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
VALLEY VIEW, TX
JOHN G|2026 Chevrolet Equinox
Confirmed Sales Customer
3/25/2026
Friendly salesman, very knowledgeable and met my exact needs to the dollar.
JAMES J
3/26/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at James Wood Chevrolet Buick GMC. If you have any further questions, please give us a call. We're always happy to help!
RHOME, TX
JOHN B|2026 GMC Sierra 1500
Confirmed Sales Customer
3/25/2026
I am very satisfied with the help and service I received. Clay was awesome to work with.
CLAYTON C
3/26/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at James Wood Chevrolet Buick GMC. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
MCKINNEY, TX
MICHAEL S|2026 GMC Yukon XL
Confirmed Sales Customer
4/2/2026
Matt and Jeff were excellent to deal with and very professional. Matt's knowledge of the Yukon system was the best I have seen amongst the numerous dealerships I visited with. Well worth the 8 hour drive.
MATTHEW M
4/3/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
YOUNGSVILLE, LA
DEREK W|2026 GMC Sierra 1500
Confirmed Sales Customer
4/2/2026
The dealership staff went above and beyond!
DEREK D
4/3/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
RHOME, TX
William M|2022 Chevrolet Colorado
Confirmed Service Customer
4/2/2026
Good, quick service! Thanks!
BRYAN STANLEY
4/3/2026
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
DECATUR, TX
ERIC D|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
4/2/2026
Great time management, friendly salesman, very helpful and pleasant to deal with. Minor clerical issue but fixed immediately.
RICHARD R
4/3/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
KINGSLAND, TX
Doris E|2019 GMC 1500 Sierra
Confirmed Service Customer
4/2/2026
Krystal was very helpful and attentive. Pleasant experience all around.
KRYSTAL GIPSON
4/3/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
GRAHAM, TX
Kirk E|2025 Chevrolet Silverado 2500 HD
Confirmed Service Customer
4/2/2026
Awesome service at James Wood, would recommend James Wood to friends and family members.
KRYSTAL GIPSON
4/2/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
BOYD, TX
Karen M|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
4/2/2026
Service was excellent and courteous
DUSTAN HARBOUR
4/3/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
RHOME, TX
Mr. P|2023 Chevrolet Silverado 3500 HD
Confirmed Service Customer
3/29/2026
James Wood Dealership is hands down the BEST dealership in North Texas!!!!!!! Service is great, friendly and very knowledgeable!!!!
BRYAN STANLEY
3/31/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
BOYD, TX
Patrick J|2023 GMC Sierra 2500 HD
Confirmed Service Customer
3/30/2026
Transmission issue not addressed because the technician was not able to duplicate it. I am told to bring it back if it happens again. I will likely be on vacation or pulling a trailer and will then be in a very difficult situation.
DASON HOWARD
4/1/2026
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
CHICO, TX
Stanton L|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
3/30/2026
na
THOMAS HOOE
4/1/2026
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
DECATUR, TX
Paycee P|2023 Chevrolet Trailblazer
Confirmed Service Customer
4/3/2026
They are all very easy to deal with. I drop it off the day before and usually pick it up by mid day the next day.
KRYSTAL GIPSON
4/5/2026
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
ALVORD, TX
William G|2022 Chevrolet Camaro
Confirmed Service Customer
4/3/2026
Fantastic Service .... Thank you
KRYSTAL GIPSON
4/3/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
JUSTIN, TX
Jerry G|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
4/3/2026
Shawn is a GREAT service advisor!!!!
THOMAS HOOE
4/5/2026
Thank you for your feedback! We're thrilled to hear that our staff made such a positive impression. We truly value your business and look forward to serving you again!
BRIDGEPORT, TX
RICHARD M|2026 GMC Canyon
Confirmed Sales Customer
4/4/2026
Marty was great and did a great job showing the controls on the new GMC
RICHARD R
4/5/2026
Congratulations on your new vehicle, Richard! Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
HALTOM CITY, TX
TANYA B|2026 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
4/4/2026
This was our 2nd purchase from James Woods Decatur. We enjoy working with Bob Miller! He is great! This dealership always gets us what we need to leave with keys in hand!
BOBBY B
4/5/2026
Congratulations on your new vehicle, Tanya! Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
GRAHAM, TX
Serena C|2021 Chevrolet Blazer
Confirmed Service Customer
3/30/2026
Dustan (Our service rep) was very informative and professional.
DUSTAN HARBOUR
4/1/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
AZLE, TX
Jerry R|2024 GMC Sierra 2500 HD
Confirmed Service Customer
3/30/2026
Great service! Friendly, prompt and professional. Only issue is no Saturday appointments. Service advisor - Krystal was amazing?
KRYSTAL GIPSON
4/1/2026
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
JUSTIN, TX
Carlos U|2021 Chevrolet Tahoe
Confirmed Service Customer
3/31/2026
Dason was as usual. Friendly courteous and knowledgeable. He helped me set up a time and day for a recall repair, I came in and spent minimal time waiting. I can’t ask for better. Thanks for having him there.
DASON HOWARD
4/1/2026
Thank you for your kind recognition of Dason. We are delighted he provided courteous and knowledgeable assistance while making your recall repair quick and smooth.
BOYD, TX
JOHN R|2026 GMC Acadia
Confirmed Sales Customer
3/31/2026
Drew Ward handled our purchase and spent a lot of time trying to locate the specific vehicle we wanted. We stuck with him though, and he came through. It was worth the wait. Thanks go out to Drew and to James Wood, and we appreciate all that you did to make this happen.
DREW D
4/1/2026
Thank you for your detailed and thoughtful feedback. We are thrilled Drew delivered such dedicated service to help you find the right vehicle, and we appreciate your trust in James Wood Chevrolet Buick GMC.
PADUCAH, TX
Melissa R|2023 GMC Yukon
Confirmed Service Customer
4/4/2026
Always friendly and courteous, which is why we drive from Sanger to Decatur for service!
THOMAS HOOE
4/5/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
SANGER, TX
John C|2023 GMC Sierra 1500
Confirmed Service Customer
4/4/2026
It went as scheduled. Kristal took the time to explain all my options.
KRYSTAL GIPSON
4/5/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
DECATUR, TX
AMANDA S|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
4/5/2026
Clay Estes made it extremely simple and easy and offered top notch service.
CLAYTON C
4/6/2026
Wow, we're glad you had such a wonderful experience with us! Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
WEATHERFORD, TX
ALFRED N|2026 GMC Sierra 1500
Confirmed Sales Customer
4/6/2026
Great salesman was patient
ROCCO R
4/9/2026
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.
BRIDGEPORT, TX
Harvey L|2017 Buick Enclave
Confirmed Service Customer
3/28/2026
Our over all experience with this visit was well orchestrated by the Service Advisor, Shawn Hooe!!! Our service needs were well met in a very timely and “well done” manner!!!
THOMAS HOOE
3/30/2026
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
HALTOM CITY, TX
THOMAS I|2026 GMC Sierra 1500
Confirmed Sales Customer
3/31/2026
The online by experience was good and the week on the paperwork to get done was very quick
RICHARD R
4/1/2026
Thank you for your thoughtful feedback. We are pleased your online buying experience and paperwork process were handled quickly, and we hope to serve you again soon.
ARTESIA, NM
Jimmy A|2021 Chevrolet 2500HD Silverado
Confirmed Service Customer
3/31/2026
Great job as normal always willing to help thanks Shawn
THOMAS HOOE
4/1/2026
Thank you for your kind and loyal feedback. It is wonderful to know Shawn consistently provides helpful service, and we look forward to assisting you again.
BOYD, TX
Jeremy A|2024 GMC Sierra 2500 HD
Confirmed Service Customer
4/4/2026
Ordered parts I needed and quickly performed service scheduled at my convenience
DUSTAN HARBOUR
4/5/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
SPRINGTOWN, TX
WILLIAM C|2026 Chevrolet Colorado
Confirmed Sales Customer
4/6/2026
Wonderful customer service. They listened to what I wanted and was able to make it all happen!
ROCCO R
4/8/2026
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.
GRANBURY, TX
Brian L|2025 GMC Sierra 1500
Confirmed Service Customer
4/6/2026
Very profession organization
BRYAN STANLEY
4/8/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
ELECTRA, TX
Corey G|2018 Chevrolet Tahoe
Confirmed Service Customer
4/6/2026
I took my vehicle in for low compression in cylinder 3 and was told I need to replace the motor for $13k. I took the vehicle to a trusted mechanic and found that it was related to an injector seal and a relatively minor repair. I was also charged for an oil change on an engine that I was told needed to be replaced and after questioning I was informed that an oil change was not completed and the money was refunded.
KRYSTAL GIPSON
4/9/2026
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
DECATUR, TX
Frank D|2024 Chevrolet Colorado
Confirmed Service Customer
4/6/2026
I was able to quickly get an appointment for an oil change and tire rotation. The service advisor was super friendly and competent . Minimal wait time for the actual work
KRYSTAL GIPSON
4/8/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
FORESTBURG, TX
James T|2020 Chevrolet Equinox
Confirmed Service Customer
4/4/2026
Dason is always helpful and friendly. Service team is great. Just wish I could still get a printed copy of the standard inspection.
DASON HOWARD
4/5/2026
Thank you for recognizing the staff who made yours a great one! Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
SUNSET, TX
Alan K|2024 GMC Sierra 1500
Confirmed Service Customer
4/4/2026
Great sales and service, Shaun is fantastic!
THOMAS HOOE
4/5/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
DECATUR, TX
Joey G|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
4/4/2026
Everything was good! However, I asked for the missing windshield washer fluid cap be put on that was missing. After getting home with the vehicle it was still missing the cap.
KRYSTAL GIPSON
4/5/2026
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
RUNAWAY BAY, TX
DON H|2026 GMC Yukon
Confirmed Sales Customer
4/4/2026
It was a great experience from start to finish. We showed up around noon and left with our new car around six. Everyone was so nice and helpful that I would recommend James would to anyone in the market for a new car.
BILLY B
4/5/2026
Wow, we're glad you had such a wonderful experience with us! Reviews like this give us motivation and help us ensure we provide high-quality care. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. If you have any further questions, please give us a call. We're always happy to help!
CLEBURNE, TX
Steve P|2025 GMC Sierra 2500 HD
Confirmed Service Customer
4/4/2026
Krystal provided excellent service during my recent oil change and tire rotation. The waiting area was clean, quiet and comfortable.
KRYSTAL GIPSON
4/5/2026
Wow, we're glad you had such a wonderful experience with us! Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
HASLET, TX
John O|2023 Chevrolet Traverse
Confirmed Service Customer
4/8/2026
fast service
DASON HOWARD
4/10/2026
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
AZLE, TX
Joe S|2023 GMC Sierra 1500
Confirmed Service Customer
4/8/2026
I’m just gonna put it out there. It was one of the worst experiences I’ve had. I made a 230 appointment to get an oil change and it took over two hours and they didn’t even have time to wash my truck cause I had to leave. I’m not sure I will be back.
KRYSTAL GIPSON
4/10/2026
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
NEWARK, TX
James F|2020 GMC Acadia
Confirmed Service Customer
3/27/2026
It was all good
THOMAS HOOE
3/28/2026
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
BRIDGEPORT, TX
HEIDI B|2026 Buick Envista
Confirmed Sales Customer
4/7/2026
was one of the best experiences I have had with a dealership. everyone there was great. very polite and willing to help. Drew my salesman was amazing. he helped me with all my questions and was able to explain when something wasnt going to work the way I wanted it to. had a great day up there between looking at vehicles and waiting to pick up the vehicle after the paperwork was completed. the online experience was also very easy to navigate. which is why I had a list of vehicles I wanted to see even before I got up there. the sams club discount was excellent. Great program to help the buyers thank you.
DREW D
4/8/2026
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
WICHITA FALLS, TX
Dirk D|2016 GMC Yukon XL
Confirmed Service Customer
4/7/2026
My 2016 GMC Yukon XL was in for diagnostics for a transmission issue, after a week and a half without them doing anything, I picked up my vehicle and will take to Freeman GMC in Grapevine to have it diagnosis the same day that I drop it off. The service at James Wood Decatur has gone down hill since they implemented appointments for oil changes, which mind you still take 2 hours with the appointment.
JENNIFER WESTERLUND
4/8/2026
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
DECATUR, TX
Damon M|2026 Chevrolet Silverado 2500 HD
Confirmed Service Customer
4/7/2026
Great staff and awesome service
DASON HOWARD
4/8/2026
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
SUNSET, TX
PHILLIP G|2026 GMC Sierra 1500
Confirmed Sales Customer
4/7/2026
Sales representative was great and professional thanks for your business
BILLY B
4/8/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
DESOTO, TX
CAMERON R|2026 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
4/7/2026
Derek is awesome makes things smooth and easy no haggling just straight information and clean and simple
DEREK D
4/8/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
PILOT POINT, TX
John C|2025 GMC Sierra 2500 HD
Confirmed Service Customer
3/30/2026
Bryan always gets us taken care of.
BRYAN STANLEY
4/1/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
DECATUR, TX
TIMOTHY F|2026 GMC Sierra 1500
Confirmed Sales Customer
3/31/2026
The experience was excellent from start to finish. I never felt pressured to make a quick decision, which gave me the space to evaluate my options. My salesperson took the time to understand exactly what I needed and successfully matched me with the perfect truck for my lifestyle.
PAUL P
4/1/2026
Thank you for your thoughtful and detailed feedback. We are delighted your experience was pressure-free and tailored to your needs, and we hope you enjoy your perfect truck for years to come.
FORT WORTH, TX
PATRICIA S|2026 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
4/7/2026
Everyone was so great! They really know how to do customer service!!
RICHARD R
4/8/2026
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
ZAVALLA, TX
ROGER S|2026 Buick Envista
Confirmed Sales Customer
4/7/2026
Clay, our sales representative was very helpful and did an excellent job explaining everything to us. I would definitely go see Clay again if I was buying another vehicle.
CLAYTON C
4/8/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
NORTH RICHLAND HILLS, TX
Mark G|2021 GMC Acadia
Confirmed Service Customer
4/8/2026
Worst service I have ever delt with. Took my vehicle in May 16th for two different warranty repairs and have the transmission serviced, the service advisor said they were busy and my car would be five days out, I asked for a loaner vehicle and he said they didn't have any. I never received a single update from the time I dropped it off, I called on the 26th, 11 days later and was told it had not been looked at yet and there were still seven vehicles in front of mine. I told them I was coming to pick it up and take it somewhere else. The advisor called me back a few minutes latter and told me they did at least get the transmission serviced. When I picked it up, it was covered in dirt and bird droppings, not just a little, the entire car. I took it to Classic Chev. in Grapevine, dropped it off at 9:30am and got a call from them at 2:15 saying it was ready, and they washed it!
DASON HOWARD
4/10/2026
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
FORT WORTH, TX
Tina W|2018 GMC Acadia
Confirmed Service Customer
4/8/2026
Bryan is friendly and efficient. I like getting my oil changed at this James Woods.
BRYAN STANLEY
4/10/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
AZLE, TX
Lisa L|2024 Chevrolet Silverado 1500
Confirmed Service Customer
4/1/2026
Everything went well
KRYSTAL GIPSON
4/2/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at James Wood Chevrolet Buick GMC. If you have any further questions, please give us a call. We're always happy to help!
CHICO, TX
Clyde E|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
4/1/2026
Bryan is great to work with
BRYAN STANLEY
4/2/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
JUSTIN, TX
BILLY W|2026 GMC Sierra 1500
Confirmed Sales Customer
4/1/2026
The first quote was close to the final price. The first dealership gave me a price several thousand dollars higher, then came back with a price close to James Wood. I felt a level of trust with James Wood over the Tom Clark dealership.
MATTHEW M
4/2/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
DENTON, TX
Dede D|2025 Buick Envista
Confirmed Service Customer
4/7/2026
Booked online, drop off was easy. I stuck around in the waiting area to read my trashy novel. Time moved quickly and I was ready to go:)
DASON HOWARD
4/8/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
DECATUR, TX
Carlos C|2025 Chevrolet Silverado 1500
Confirmed Service Customer
4/8/2026
Service was excellent all the way around.
KRYSTAL GIPSON
4/10/2026
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
DECATUR, TX
AMANDA B|2026 Chevrolet Equinox
Confirmed Sales Customer
4/9/2026
Andrew was great
ANDREW A
4/10/2026
Thank you for your kind recognition of Andrew. We are pleased to hear he made a great impression during your visit. We look forward to welcoming you back again soon.
HASLET, TX
Jennifer N|2024 Chevrolet Traverse
Confirmed Service Customer
4/9/2026
Crystal was am
KRYSTAL GIPSON
4/10/2026
Thank you for your feedback. We appreciate you recognizing Crystal and her efforts. We look forward to serving you again soon.
DECATUR, TX
Ruben L|2025 Chevrolet Silverado 1500
Confirmed Service Customer
4/9/2026
Great customer service! Was really impressed by the atmosphere and speed of service. I was updated on the progress several times while waiting which was very appreciated.
DUSTAN HARBOUR
4/10/2026
We truly appreciate your enthusiastic feedback. It is wonderful to know you were impressed with both the atmosphere and the speed of service, along with consistent updates. We look forward to delivering another exceptional experience on your next visit.
SUNSET, TX
Barrie M|2023 Chevrolet Malibu
Confirmed Service Customer
4/2/2026
Excellent service
BRYAN STANLEY
4/3/2026
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
SUNSET, TX
Bobby W|2019 GMC 2500HD Sierra
Confirmed Service Customer
4/10/2026
Service writers always polite facility waiting rooms are always clean fresh coffee
BRYAN STANLEY
4/12/2026
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
SPRINGTOWN, TX
Elizabeth M|2021 Chevrolet Tahoe
Confirmed Service Customer
4/10/2026
Krystal is always on top of things!! Great communication!
KRYSTAL GIPSON
4/12/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
DECATUR, TX
Steve C|2022 Chevrolet 1500 Silverado LTD
Confirmed Service Customer
4/10/2026
The service was good.
DUSTAN HARBOUR
4/12/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
PARADISE, TX
Walter R|2020 Buick Enclave
Confirmed Service Customer
4/13/2026
I was a little early for my appt but service was perfect. Thanks Shawn and other.
THOMAS HOOE
4/12/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
BOYD, TX
MICHAEL C|2026 GMC Acadia
Confirmed Sales Customer
4/10/2026
Cathy, Dane and Tyler were awesome to work with from the start of the process finding my wife and I the SUV we were looking for, setting up the test drive, and setting up the financing for our new GMC Acadia AT4. It was a very pleasant experience and very seamless process. We are beyond satisfied and we consider the people at James Wood part of our family!
CATHY C
4/12/2026
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
CHICO, TX
Joel B|2021 GMC 1500 Sierra
Confirmed Service Customer
4/10/2026
I think the fuel filter housing was over tightened and now I can’t get it off to replace the filter
DASON HOWARD
4/14/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
ARGYLE, TX
Robert R|2023 Chevrolet Trailblazer
Confirmed Service Customer
4/13/2026
Professional, friendly and clear in their explanation towards me!
THOMAS HOOE
4/14/2026
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
AZLE, TX
Nicholas R|2023 GMC Yukon
Confirmed Service Customer
4/8/2026
Great job!
DASON HOWARD
4/10/2026
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
RHOME, TX
Dennis M|2016 Chevrolet Suburban
Confirmed Service Customer
4/8/2026
Friendly
THOMAS HOOE
4/10/2026
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
DECATUR, TX
Donna L|2026 GMC Terrain
Confirmed Service Customer
4/8/2026
It was quick and easy!
BRYAN STANLEY
4/10/2026
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
AZLE, TX
Jerry L|2016 Chevrolet 1500 Silverado
Confirmed Service Customer
4/8/2026
Treated nicely and respectful. Very good experience. Already recommended James wood dealership to a friend.
BRYAN STANLEY
4/10/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
DECATUR, TX
Joe E|2020 Chevrolet Traverse
Confirmed Service Customer
4/8/2026
Our car broke down and we had it towed to James woods. Shawn kept me updated on the repairs that were needed. The price for parts and labor were very competitive and the customer service was tops, they had me back on the road within 2 days..
THOMAS HOOE
4/10/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
PARADISE, TX
William R|2024 GMC Sierra 1500
Confirmed Service Customer
4/10/2026
Never any problem at service.I usually have Bryan as my adviser and he is always very good.
BRYAN STANLEY
4/12/2026
Thank you for your kind words! We're thrilled to hear that our staff consistently provides you with excellent service. We’ll be sure to pass along your feedback to him. We truly appreciate your continued trust in our team and look forward to serving you again soon!
N RICHLAND HILLS, TX
Thomas W|2024 GMC Terrain
Confirmed Service Customer
4/11/2026
As always, my service experience was easy and excellent. Bryan does a super job in keeping me informed and is friendly and thorough. I have all of my vehicles serviced at a James Wood and will continue to do so. It is always an easy process.
BRYAN STANLEY
4/12/2026
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
DECATUR, TX
Jerry E|2023 Chevrolet Traverse
Confirmed Service Customer
4/11/2026
Very good
THOMAS HOOE
4/12/2026
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
DECATUR, TX
Randy E|2023 Chevrolet Equinox
Confirmed Service Customer
4/11/2026
Shawn Hooe did a great job we took equinox in for oil change and tires rotated and found that we needed new tires. He’s very detailed and good at his job.
THOMAS HOOE
4/12/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
DECATUR, TX
STEVEN S|2026 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
4/6/2026
Very easy purchase and was surprised at what you put into my trade. Bob Miller was very knowledgeable!
BOBBY B
4/8/2026
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.
ALVORD, TX
ZANA R|2026 Buick Envista
Confirmed Sales Customer
4/6/2026
Tony was great! From when we got there and after the purchase made sure everything looked great and made sure i was ok with everything throughout the process and made sure nothing was randomly added on without my knowledge. I would definitely send my friends to them!
ANTONIO A
4/8/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
FT WORTH, TX
Beverly S|2026 Chevrolet Equinox
Confirmed Service Customer
4/10/2026
Great Service
DASON HOWARD
4/12/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
DECATUR, TX
KATHY D|2026 Buick Enclave
Confirmed Sales Customer
4/10/2026
Enjoyed working with everyone!
BOBBY B
4/10/2026
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review!
SUNSET, TX
Jose G|2018 Chevrolet 3500HD Silverado
Confirmed Service Customer
4/10/2026
It was great!! Mrs Cathy and the entire team at JW made everything super easy for us to buy our new truck 100% recommend
DUSTAN HARBOUR
4/12/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
VALLEY VIEW, TX
CHRISTA S|2026 Buick Envision
Confirmed Sales Customer
4/10/2026
Great experience trading in my 2022 Buick Envision for a 2026 Buick Envision
RANDY R
4/12/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
JUSTIN, TX
Joseph B|2025 GMC Savana Cargo Van
Confirmed Service Customer
4/10/2026
Very nice
KRYSTAL GIPSON
4/12/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
FORT WORTH, TX
James R|2023 Chevrolet Silverado 1500
Confirmed Service Customer
4/14/2026
Great time management and great experience and just all around a good visit.
JENNIFER WESTERLUND
4/15/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
DECATUR, TX
Rhonda H|2022 Chevrolet Colorado
Confirmed Service Customer
4/6/2026
I love that you rotate tires as part of the service with an oil change! And courtesy washes!
THOMAS HOOE
4/8/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
EASTLAND, TX
Ron M|2024 GMC Sierra 1500
Confirmed Service Customer
4/13/2026
The service writer and everything else was great
DASON HOWARD
4/14/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
HASLET, TX
WILLIAM C|2026 GMC Sierra 1500
Confirmed Sales Customer
4/13/2026
Easy to deal with and would buy from Marty again.
RICHARD R
4/14/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
ALEDO, TX
JASON S|2026 GMC Acadia
Confirmed Sales Customer
4/13/2026
Clay Estes is a fantastic salesman. No pressure, great trade value, fast service, and great orientation in the car. This is the 7th vehicle I bought with Clay and will be back for the next one. Well done.
CLAYTON C
4/14/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
JUSTIN, TX
Karl M|2023 Chevrolet Silverado 1500
Confirmed Service Customer
4/15/2026
Great job as always by Bryan and others. Really appreciate the truck wash to wrap up service.
BRYAN STANLEY
4/15/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
FT WORTH, TX
KELLER S|2026 GMC Sierra 1500
Confirmed Sales Customer
4/15/2026
I walked in and Clay was ready. He was very helpful and didnt leave any stones unturned and made sure everything was setup! Dane was just as helpful and he was historical!
CLAYTON C
4/16/2026
Hi, we really appreciate your positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. We want to sincerely thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
NEWARK, TX
Bobby K|2024 GMC Canyon
Confirmed Service Customer
4/15/2026
Very helpful and friendly throughout the process
THOMAS HOOE
4/16/2026
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
DURANT, OK
CHARMAINE L|2026 Buick Enclave
Confirmed Sales Customer
4/15/2026
Experience was excellent. Clay did a great job with questions and explanations, choices, and vehicle information. Stayed in touch.
CLAYTON C
4/16/2026
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
JUSTIN, TX
DANIEL R|2026 GMC Sierra 1500
Confirmed Sales Customer
4/16/2026
Professional no pressure sale. Salesman friendly. Finance was helpful and pleasant.
DEREK D
4/18/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
SPRINGTOWN, TX
PAUL B|2026 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
4/9/2026
Very professional through the whole process
KAREN K
4/10/2026
Thank you for your kind words about our professionalism. We are pleased to know the entire process met your expectations. We look forward to assisting you again in the future.
HENRIETTA, TX
NATHANIEL G|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
4/10/2026
Clay was the best salesman I have ever done business with and he was very helpful and patient throughout the whole process. I will definitely be back to James Wood and ask for Clay again.
CLAYTON C
4/12/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
CORPUS CHRISTI, TX
Deborah M|2024 GMC Terrain
Confirmed Service Customer
4/10/2026
I drove 79 miles to purchase my car and 79 miles to have my regular maintenance done and it’s all been worth it. James Wood is definitely my car dealership.
THOMAS HOOE
4/12/2026
That’s awesome to hear! We’re so grateful for your trust and support. The team is always here for you, and we look forward to serving you again!
WICHITA FALLS, TX
EDWARD K|2026 GMC Sierra 1500
Confirmed Sales Customer
4/15/2026
Matt did a great job of getting me in an out! Lastly, he explored all the available discounts via his resources. I would do business again with Matt! James Wood Chevrolet needs to send me a TX Road House gift card as good faith for future business. Let’s see if these reviews are actually read by anyone in charge and not AI. lol
MATTHEW M
4/20/2026
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.
BURKBURNETT, TX
KEITH B|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
4/15/2026
My experience at the dealership exceeded my expectations. All my questions about the vehicle I purchased was answered.
MATTHEW M
4/16/2026
We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
ALEDO, TX
Sarah A|2026 Buick Enclave
Confirmed Service Customer
4/15/2026
I was taken right in, met with a service person, and my wait time was minimal. The checkout was helpful with my Bonus Points. All in all, a very pleasant visit.
THOMAS HOOE
4/16/2026
Hello, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!
PERRIN, TX
LOUIS C|2026 Chevrolet Tahoe
Confirmed Sales Customer
4/15/2026
Very easy to work with
ROCCO R
4/16/2026
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
LINGLEVILLE, TX
JERRY G|2026 Chevrolet Traverse
Confirmed Sales Customer
4/16/2026
Everyone courteous and professional! Our salesperson Derek Ward went above and beyond to answer our questions both before and after we made the decision to purchase our new car.
DEREK D
4/17/2026
Hi, we're so glad that we were able to go above and beyond your expectations! Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! Congratulations on your new vehicle, Jerry! If you have any further questions, please give us a call. We're always happy to help!
DECATUR, TX
Allison D|2020 Buick Envision
Confirmed Service Customer
4/8/2026
Love the service and I would not take my car anywhere else!!
BRYAN STANLEY
4/10/2026
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
AZLE, TX
Jacob A|2024 GMC Terrain
Confirmed Service Customer
4/8/2026
Had my car for a week didn’t touch it wouldn’t give me a loaner. I had my car picked up by another Chevrolet dealership nearby they started working on the next day.
KRYSTAL GIPSON
4/10/2026
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
DECATUR, TX
David A|2022 Chevrolet 2500HD Silverado
Confirmed Service Customer
4/15/2026
Good service
KRYSTAL GIPSON
4/16/2026
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
DECATUR, TX
Patricia E|2022 Chevrolet Trailblazer
Confirmed Service Customer
4/15/2026
Shawn is awesome and really knows how to take care of his customers. Shawn looks out for the best interest of his customers. Best Service Advisor.
THOMAS HOOE
4/16/2026
Thank you for the review! Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
DECATUR, TX
Dale L|2022 Chevrolet Corvette
Confirmed Service Customer
4/16/2026
I have been at several chev service dealerships in the metro, and by far you all hit it out of the park. Professionalism, prompt communication, and collaboration. Top notch service. THANK YOU
DUSTAN HARBOUR
4/18/2026
Wow, we're glad you had such a wonderful experience with us! Reviews like this give us motivation and help us ensure we provide high-quality care. If you have any further questions, please give us a call. We're always happy to help!
PARADISE, TX
Lloyd B|2023 GMC Yukon
Confirmed Service Customer
4/17/2026
Did a great job, and was out in less than 1 hour
DUSTAN HARBOUR
4/19/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
ARGYLE, TX
JAMES M|2026 Chevrolet Tahoe
Confirmed Sales Customer
4/17/2026
We simply cannot express how pleased we are with our Tahoe and our salesman, Tyler Glaros, and how pleased I was personally that buying the Tahoe from James Wood Chevrolet was so utterly… reasonable. I mean - what is WRONG with them?!?! 1953 is calling… didn’t they get the memo? I actually expressed concerns to my GP back in January about how I might end up blowing a gasket over this, and be hospitalized for a stroke - and that a low-grade tranquilizer might be the thing that gets me through it in good shape. It turns out that I never needed it... [Yes - clearly I am scarred. So much so that this Tahoe is the first new vehicle my wife and I have bought in over 30 years. It was always soooooooooo unpleasant buying a new car….] After completing the financial transaction with their finance manager, Mr. Cantu (who also was… utterly and completely reasonable - WHAT?!?!?!), I told one of the sales staff that James Wood is a FAILED dealership because literally NO ONE had gone out of their way to completely piss us off... Still shaking my head… What just happened?!?! The bottom line is that we are already sending as many referrals as we can to James Wood and to Tyler Glaros personally. This behavior MUST be reinforced! Because it’s sound public health policy. We will be talking to Tyler soon about a Traverse! Jim M., Hudson Oaks, TX
JAMES J
4/18/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. If you have any further questions, please give us a call. We're always happy to help!
HUDSON OAKS, TX
David L|2015 Chevrolet 1500 Silverado
Confirmed Service Customer
4/11/2026
I had a hard time connecting to someone on thewith S phone so I came in and talked to Shawn Hooe. He answered all my questions and I brought the Truck in for the needed repairs . Shawn did an outstanding job of helping me everything was done to my satisfaction
THOMAS HOOE
4/12/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
RHOME, TX
Berdessa K|2019 Buick Enclave
Confirmed Service Customer
4/11/2026
Shawn is an awesome service advisor.
THOMAS HOOE
4/12/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
DECATUR, TX
Nicole A|2021 Chevrolet Tahoe
Confirmed Service Customer
4/17/2026
Shawn was very helpful and service was done quickly!
THOMAS HOOE
4/18/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
RHOME, TX
Nickie L|2021 Chevrolet Camaro
Confirmed Service Customer
4/17/2026
Very good and prompt service
KRYSTAL GIPSON
4/17/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
ALVORD, TX
Gary D|2019 GMC Yukon
Confirmed Service Customer
4/17/2026
-My Yukon was taken in for body work as well as engine. -My service advisor with the engine portion, Dustin, was hard to communicate with, to say the least. I was very unhappy with not getting promised calls, or being told my car was going to be inspected right away and then it wasn’t (multiple times). Calls and messages went unanswered. -The quote for engine repair was extremely high and I had it towed to another shop. -For the body shop portion, Jennifer was wonderful to work with, kept in touch when promised and helped me through the end.
DUSTAN HARBOUR
4/17/2026
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
DECATUR, TX
Mr. J|2025 GMC Sierra 1500
Confirmed Service Customer
4/18/2026
The Service Tech Shawn is wonderful and helpful.
THOMAS HOOE
4/19/2026
Kind recognition of Shawn is truly appreciated. We are glad he provided wonderful and helpful service. We look forward to your next visit.
RHOME, TX
Mr. G|2023 Chevrolet Tahoe
Confirmed Service Customer
4/20/2026
Oil change I don’t think it should take 2 hrs for this every time I bring it in
KRYSTAL GIPSON
4/21/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
PARADISE, TX
THOMAS W|2026 GMC Sierra 1500
Confirmed Sales Customer
4/8/2026
Very knowledgeable
ROCCO R
4/10/2026
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
DECATUR, TX
Jennifer V|2014 GMC Acadia
Confirmed Service Customer
4/9/2026
Welcoming, comfortable atmosphere. Repair was done quickly'
BRYAN STANLEY
4/10/2026
We appreciate your thoughtful feedback. It is great to know you enjoyed a welcoming and comfortable atmosphere along with quick repairs. We look forward to welcoming you back again soon.
BRIDGEPORT, TX
GREGORY W|2026 GMC Yukon
Confirmed Sales Customer
4/9/2026
We began looking for a GMC Yukon about 3 weeks ago, went to James Woods and Clay Estes was our salesman. We were having a difficult time finding the right vehicle and Clay stayed with us the entire time until he found it. We had exceptional service from him and Jeff the financial person . The is the second vehicle we have purchased from James Woods Motors.
CLAYTON C
4/10/2026
We truly appreciate your detailed and loyal feedback. It is wonderful to hear Clay’s dedication and Jeff’s support made your purchase experience exceptional once again. We look forward to helping you find the perfect vehicle for many years to come.
KELLER, TX
Jerry E|2025 Chevrolet Silverado 2500 HD
Confirmed Service Customer
4/20/2026
As always great working with Brian !
BRYAN STANLEY
4/21/2026
Thank you for your kind words! We're thrilled to hear that our staff consistently provides you with excellent service. We’ll be sure to pass along your feedback to him. We truly appreciate your continued trust in our team and look forward to serving you again soon!
AZLE, TX
BRETT L|2026 GMC Sierra 1500
Confirmed Sales Customer
4/20/2026
It was a great experience. From the time I entered the dealership I was welcomed and treated professionally. Tyler did a great job introducing me to the truck I bought. Very knowledgeable and friendly.
JAMES J
4/21/2026
Thank you for sharing your positive experience! We're thrilled to hear that our staff provided excellent service. We truly appreciate your feedback and look forward to serving you again!
SPRINGTOWN, TX
MARISOL G|2026 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
4/21/2026
Mr. Bob Miller from the Decatur, Texas- James Wood branch was absolutely phenomenal! He made my first buying experience a great one!
BOBBY B
4/22/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
BEEVILLE, TX
Johnnie D|2023 Chevrolet Traverse
Confirmed Service Customer
4/21/2026
James Woods Motors has consistently provided quality, professional service on our vehicles; from routine maintenance to major repairs.
KRYSTAL GIPSON
4/22/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
PERRIN, TX
DILLON W|2026 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
4/21/2026
Working with Tyler and the James Wood team has been a great experience. They listened, were reasonable and now I am driving my dream truck.
JAMES J
4/22/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
BOYD, TX
GREGORY K|2026 GMC Yukon
Confirmed Sales Customer
4/14/2026
We had the best experience with Drew Ward and would definitely buy from him again.
DREW D
4/15/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
WEATHERFORD, TX
Farrah Y|2024 GMC Sierra 1500
Confirmed Service Customer
4/18/2026
I had a great experience with James Woods Motors in Decatur, TX. From the moment I walked in, everyone was incredibly friendly and welcoming, which made the whole process feel comfortable and stress-free. The staff was genuinely helpful, they took the time to answer all my questions and made sure I understood every step along the way. What really stood out to me was their commitment to customer satisfaction. They truly go above and beyond to make sure you’re happy, and you can tell they care about their customers. On top of that, everything was handled efficiently and in a timely manner, which I really appreciated. Overall, I highly recommend James Woods Motors if you’re looking for a dealership that values great service, clear communication, and a friendly atmosphere.
DUSTAN HARBOUR
4/19/2026
Detailed and glowing feedback like this truly stands out. We are thrilled the team at James Wood Chevrolet Buick GMC provided a welcoming, transparent, and efficient experience from start to finish. Thank you for the recommendation, and we look forward to serving you again.
DECATUR, TX
SKYLAR B|2026 Buick Enclave
Confirmed Sales Customer
4/18/2026
rocco was amazing. i went in telling him what we wanted and we were able to get even better. very very thankful for the experience we had
ROCCO R
4/19/2026
Amazing and enthusiastic feedback like this is greatly appreciated. We are glad Rocco exceeded expectations and delivered an even better outcome than planned. We hope to see you again for another outstanding experience.
DECATUR, TX
RICKY C|2026 GMC Sierra 1500
Confirmed Sales Customer
4/18/2026
very nice and very respectful
PAUL P
4/19/2026
Respectful and kind feedback like this means a lot to us. We are glad you felt welcomed and valued during the visit. We hope to see you again soon.
DENVER CITY, TX
Dale L|2022 Chevrolet Corvette
Confirmed Service Customer
4/22/2026
My service experience was outstanding. I’ve been to several other dealerships in the past, but none have matched the level of care and professionalism I received at James Wood.
DUSTAN HARBOUR
4/23/2026
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope to be of service to you again in the future. Take care!
PARADISE, TX
Robert R|2023 Chevrolet Trailblazer
Confirmed Service Customer
4/22/2026
Professional approach in describing what they should do and a clear planning of the costs! Since I arrived, the friendly Staff kept me well informed!
THOMAS HOOE
4/23/2026
Hi, thank you for taking the time to leave us this information about your recent visit. We hope to be of service to you again in the future. Take care!
AZLE, TX
WILLIAM W|2026 Buick Enclave
Confirmed Sales Customer
4/15/2026
Very good and efficient sales person very helpful
MATTHEW M
4/16/2026
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
DENTON, TX
ULISES R|2026 GMC Sierra 1500
Confirmed Sales Customer
4/21/2026
Friendly sales person. Not pushy. Got me into a truck I actually wanted
MATTHEW M
4/22/2026
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
BRIDGEPORT, TX
Rachel G|2021 Chevrolet Suburban
Confirmed Service Customer
4/21/2026
They were great! Communication was on point and the service went smooth and as described.
DUSTAN HARBOUR
4/22/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
HASLET, TX
PAULA H|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
4/21/2026
It's was great drew was great help me so much
DREW D
4/22/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
SPRINGTOWN, TX
MIRON S|2026 GMC Sierra 1500
Confirmed Sales Customer
4/24/2026
Friendly, professional, straightforward and responsive! My second time to purchase from this dealership, two separate contacts, same results!
MATTHEW M
4/26/2026
Your detailed and loyal feedback means so much to us! We are thrilled to hear both of your purchasing experiences were friendly, professional, and consistent. We truly appreciate your continued trust and look forward to your next visit.
WEATHERFORD, TX
William J|2026 GMC Yukon XL 1500
Confirmed Service Customer
4/24/2026
Took my 2026 Yukon XL in for first oil change and was helped by Dustan who was very friendly and professional. I explained I purchased the vehicle from another GMC dealer but have always used James wood service center. I asked what the cost was for the oil change and tire rotate and Dustan told me the first one was covered by GMC and would be no cost to me and I asked its covered by GMC even though I did not buy my vehicle from them he stated yes. Week if that isn’t taking care of your customer i don’t how else to say it. The selling dealership never mentioned first oil change covered. Dustan also found a recall reprogram and had it done well there so over all this was a good experience and Dustan helped make that good only issue that happened and not Dustin’s fault was when i came back around lunch time dispatcher for service had left for lunch and did not process the paper work and Dustan had to track it down but he still went out of his way to get things done. So Dustan would get 10 stars if it were an option. Great job !!!!
DUSTAN HARBOUR
4/26/2026
Your detailed and enthusiastic feedback means so much to us! We are thrilled Dustan provided friendly, professional service and went above and beyond to ensure everything was handled smoothly. We truly appreciate your patience and kind recognition, and we look forward to continuing to take great care of you and your Yukon XL.
SPRINGTOWN, TX
George A|2024 GMC Sierra 1500
Confirmed Service Customer
4/16/2026
It was fast, friendly hood service. All went as expected. All went well.
BRYAN STANLEY
4/17/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
WEATHERFORD, TX
Maria H|2023 Chevrolet Tahoe
Confirmed Service Customer
4/16/2026
Very professional and friendly.
DUSTAN HARBOUR
4/17/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at James Wood Chevrolet Buick GMC. If you have any further questions, please give us a call. We're always happy to help!
DECATUR, TX
CINDY E|2026 GMC Yukon
Confirmed Sales Customer
4/16/2026
Great experience buying my new car! My salesperson was professional, friendly, and made everything easy. Highly recommend!
ROCCO R
4/17/2026
Hi, we are very happy we could provide you with a great experience! Thank you for recognizing the staff who made yours a great one! Your recommendation means so much to us and we're so happy to have earned it. Congratulations on your new vehicle, Cindy! If you have any further questions, please give us a call. We're always happy to help!
ALEDO, TX
CORY M|2026 GMC Sierra 1500
Confirmed Sales Customer
4/24/2026
Drew Ward did a fantastic job throughout the entire process from his over and above communication, working through the deal, and closing it out without any unnecessary hurdles
DREW D
4/26/2026
Your detailed and enthusiastic feedback is truly appreciated! We are thrilled Drew provided exceptional communication and made the entire process smooth and hassle-free. We look forward to assisting you again in the future.
KELLER, TX
DONALD H|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
4/24/2026
Roco is great to work with
ROCCO R
4/26/2026
Thank you for your kind words! We are glad to hear Roco was great to work with and made your experience enjoyable. We hope to see you again soon.
NOCONA, TX
CHUCK B|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
4/25/2026
First and foremost, the advertised price was reasonable. Salesman Tyler Glaros and I discussed briefly over the phone and came to an agreed out-the-door price. When I arrived the next day, the vehicle was spotless, had a full tank of gas, and was ready to go. The paperwork work was in order, as agreed upon, and there was absolutely no surprises.
JAMES J
4/26/2026
Thank you for your outstanding and detailed review! We are delighted to hear Tyler ensured everything was smooth, transparent, and exactly as agreed, with no surprises. We look forward to providing you with the same seamless experience in the future.
STEPHENVILLE, TX
GEARY W|2026 Chevrolet Colorado
Confirmed Sales Customer
4/25/2026
Randy Williams went above and beyond delivering the perfect vehicle for our grandson. Randy and the entire team at James Wood was friendly, professional, and knowledgeable about the vehicle including all of the technology features.
RANDY R
4/26/2026
Your detailed and heartwarming feedback truly means so much to us! We are thrilled Randy and the team went above and beyond to deliver the perfect vehicle and provide such a friendly, professional experience. We hope your grandson enjoys the new vehicle and we look forward to assisting you again.
DECATUR, TX
GUY A|2024 GMC Sierra 2500 HD
Confirmed Sales Customer
4/22/2026
Experience was good just didn’t like the fact that the 172 point certified GM check was not thorough enough to find the 4WD switch would not engage or disengage
HERB H
4/23/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
ODESSA, TX
Ronald S|2025 Chevrolet Silverado 1500
Confirmed Service Customer
4/27/2026
It was perfect as always
THOMAS HOOE
4/30/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
JACKSBORO, TX
Charlotte R|2018 Chevrolet Tahoe
Confirmed Service Customer
4/27/2026
Service is always friendly, prompt and thorough. I am confident that Brian oversees and keeps me posted.
BRYAN STANLEY
4/30/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
DECATUR, TX
Roy H|2015 GMC Yukon XL
Confirmed Service Customer
4/27/2026
Service Advisor Shawn Hoee took care of all my needs and all my concerns in a very friendly and very professional way. I have purchased fourteen vehicles at James Wood motors. He is the reason I keep coming back. Vehicles can be purchased just about anywhere, but excellent service is hard to find!!! Thanks for a job well done. Roy Deaver
THOMAS HOOE
4/30/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
NORTH RICHLAND HILLS, TX
Kathy S|2017 GMC Terrain
Confirmed Service Customer
4/29/2026
Wonderful customer service by Crystal. Knowledgeable about my vehicle needs. Quick service and comfortable waiting area.
KRYSTAL GIPSON
5/1/2026
Hello, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!
NEWARK, TX
Susan D|2025 GMC Sierra 3500 HD
Confirmed Service Customer
4/29/2026
Our advisor Brian was great. The service was completed in a timely fashion
BRYAN STANLEY
5/1/2026
Hello, we're happy to hear you had a great experience with our staff! We look forward to helping again in the future. Take care!
DECATUR, TX
Mike H|2026 Chevrolet Silverado 1500
Confirmed Service Customer
4/29/2026
The service provided by Bryan and team was done in a timely manner and professional manner.
BRYAN STANLEY
5/1/2026
Hi, we appreciate your positive review about your recent experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
DECATUR, TX
SAI N|2026 GMC Terrain
Confirmed Sales Customer
4/29/2026
Had very great experience, Drew was fantastic for talking out numbers and rest of the stuff. Would absolutely recommend to others.
DREW D
5/1/2026
Hi, we really appreciate your positive review! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your great experience. Have a great day!
CARROLLTON, TX
SARA H|2026 GMC Terrain
Confirmed Sales Customer
4/23/2026
Tony Lara stood out for his exceptional attention to detail and genuine attentiveness throughout the entire interaction. He made sure to fully understand every concern and handled each point with care and precision, leaving nothing overlooked. What truly set him apart was his reliability—when he said he would call back in a few minutes, he followed through exactly as promised. That level of consistency and respect for someone’s time builds immediate trust and confidence. Overall, his professionalism and commitment to delivering a smooth, thoughtful experience made a strong and lasting impression.
ANTONIO A
4/25/2026
Your detailed and exceptional feedback truly stands out. Tony will be proud to know his attentiveness and reliability made such a strong impression, and we look forward to delivering that same level of care on your next visit.
CLEBURNE, TX
CASSIDY C|2026 Chevrolet Traverse
Confirmed Sales Customer
4/23/2026
The car BUYING experience was wonderful. Bob Miller in particular was fantastic. I have had a few issues with the Traverse less than 24 hours from purchase (none of which were Bob’s fault). He has been there to ensure the vehicle gets fixed and that I am pleased with everything. I also greatly appreciated him making sure I was put in a comparable vehicle while they work to get the Traverse fi
BOBBY B
4/25/2026
Your detailed and honest feedback is greatly appreciated. Bob will be thankful for your recognition and continued support, and we are committed to ensuring everything is resolved to your satisfaction moving forward.
CROWLEY, TX
Brandon R|2026 Chevrolet Blazer
Confirmed Service Customer
4/23/2026
Always a great Experience. Great staff and friendly.
BRYAN STANLEY
4/25/2026
We sincerely appreciate your continued support and positive feedback. It is always a pleasure serving you, and we look forward to your next great experience with us.
BOYD, TX
Joy E|2025 GMC Yukon
Confirmed Service Customer
4/23/2026
Very friendly and did the job in time they sais
THOMAS HOOE
4/25/2026
Your kind words about our friendly and timely service are appreciated. We are glad everything was completed as expected, and we look forward to helping you again.
BRIDGEPORT, TX
RANDALL G|2026 GMC Sierra 1500
Confirmed Sales Customer
4/27/2026
Paul and the General Sales Manager worked tirelessly to make the best deal possible . From my trade value to the price of the 26 GMC everything went better than I ever imagined! When we arrived our truck was cleaned full of gas and we were in and out of Finance in less than 30 minutes. This was our 3rd New Car purchase from James Wood Motors and hope that there will be many more to come!
PAUL P
4/30/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
WICHITA FALLS, TX
Michelle P|2017 GMC 2500HD Sierra
Confirmed Service Customer
4/30/2026
Always efficient and helpful and any vehicles issues have always been corrected with no following issues afterwards!
BRYAN STANLEY
5/1/2026
We truly appreciate your continued trust. It’s great to know our team consistently delivers efficient and reliable service, and we look forward to your next visit.
SANGER, TX
LIMNEO C|2026 GMC Sierra 3500 HD
Confirmed Sales Customer
4/25/2026
Salesman was very knowledgeable and pleasant.
CLAYTON C
4/26/2026
Your thoughtful feedback is greatly appreciated! We are pleased your salesperson was knowledgeable and pleasant throughout your experience. We look forward to assisting you again in the future.
RHOME, TX
Gary D|2023 GMC Sierra 1500
Confirmed Service Customer
4/25/2026
They were there at 6:15 pm to help 👍
THOMAS HOOE
4/26/2026
Thank you for your thoughtful feedback! We are glad our team was available and ready to help when you needed it. We look forward to being there for you again whenever you need assistance.
DECATUR, TX
Skylar C|2025 Chevrolet Equinox
Confirmed Service Customer
4/26/2026
Perfect service every time
DUSTAN HARBOUR
4/28/2026
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
DECATUR, TX
WILLIAM K|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
5/1/2026
Always professional and the nicest people
KAREN K
5/3/2026
We truly appreciate your thoughtful words. It’s wonderful to know our team continues to deliver such professional and friendly service. We’re always here to provide that same welcoming experience again.
BRIDGEPORT, TX
Tina R|2022 GMC Terrain
Confirmed Service Customer
5/1/2026
Service was great and the people were friendly and kind.
THOMAS HOOE
5/3/2026
Thank you for your thoughtful feedback. We’re glad to hear you experienced great service from a kind and friendly team. We look forward to providing you with another excellent visit.
FORT WORTH, TX
Neal E|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
5/1/2026
Excellent service with prompt feedback and communication.
KRYSTAL GIPSON
5/1/2026
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
SPRINGTOWN, TX
Luke F|2024 GMC Yukon XL 1500
Confirmed Service Customer
5/1/2026
Krystal is fantastic to work with. Always great with communication. She makes sure to keep us informed and is always responsive to calls and texts.
KRYSTAL GIPSON
5/3/2026
Thank you for your wonderful feedback. It’s fantastic to hear Krystal consistently provides excellent communication and attentive service. We’ll be sure to share your kind words and look forward to helping you again.
DECATUR, TX
JOHN B|2026 Chevrolet Trailblazer
Confirmed Sales Customer
5/1/2026
This is the only place that I will buy a vehicle from. My salesman Billy Balderas was very helpful along with everyone else I could not have asked for better treatment!
BILLY B
5/3/2026
Thank you for your loyal and heartfelt feedback. It’s fantastic to hear Billy and the team provided such helpful and exceptional treatment. We truly appreciate your trust and look forward to your next visit.
DECATUR, TX
TERRENCE B|2026 Buick Enclave
Confirmed Sales Customer
5/1/2026
Very professional and excellent communication skills.
RICHARD R
5/3/2026
We appreciate your kind recognition. It’s great to hear our team’s professionalism and communication skills stood out. We look forward to assisting you again with the same level of care.
SPRINGTOWN, TX
BRET N|2025 GMC Sierra 1500
Confirmed Sales Customer
4/22/2026
I traveled 450 miles to get the kind of service James Wood Motors has delivered to me over the years. It’s worth the journey to deal with people you trust.
MATTHEW M
4/23/2026
Hello, thank you for the review. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at James Wood Chevrolet Buick GMC!
CORPUS CHRIST, TX
Telli J|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
4/27/2026
I recently had an oil change and tire rotation done at James Woods Motors, and the experience was excellent from start to finish. The staff was friendly, professional, and kept me informed throughout the process. The service was completed in a timely manner, and everything was handled with care and attention to detail. It’s clear they value both quality work and customer satisfaction. I’ll definitely be returning for future maintenance and would recommend them to anyone looking for reliable service.
KRYSTAL GIPSON
4/30/2026
Hi, we appreciate your positive review about your recent experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
DECATUR, TX
William R|2024 GMC Sierra 1500
Confirmed Service Customer
4/30/2026
I love Bryan Stanley and the rest of the service staff. Had a few warranty issues and software update. He got me back on the road in no time. Keep up the good work!
BRYAN STANLEY
5/1/2026
Your kind words about Bryan and our service team are truly valued. We’re pleased he helped get you back on the road quickly, and we look forward to continuing to support you.
DECATUR, TX
Dolores M|2026 GMC Terrain
Confirmed Service Customer
5/2/2026
Customer service was excellent.
DASON HOWARD
5/4/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
GAINESVILLE, TX
Deborah B|2023 Buick Enclave
Confirmed Service Customer
5/2/2026
Fast, friendly, and reliable. I walked in without an appointment and they told me they could get an oil change & tire rotation for me right away. I was there for about an hour. I had just driven 250 miles & my exterior was filthy! They drove it around to the service bay. It had been thoroughly washed. The only disappointment was having a coupon at home for the oil change but I wasn't offered the discount.
KRYSTAL GIPSON
5/4/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
NACOGDOCHES, TX
JENNIFER M|2026 Buick Encore GX
Confirmed Sales Customer
5/2/2026
Excellent service!!!!
STEVE S
5/4/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
BRIDGEPORT, TX
Gary B|2020 Chevrolet 2500HD Silverado
Confirmed Service Customer
4/23/2026
A had a key made and while I was there they fixed a recall part that I wasn’t aware I needed. All the people were very friendly and not at all how most dealerships I have dealt with. I loved the text system that keeps you updated. Thanks for a great experience.
KRYSTAL GIPSON
4/25/2026
Your detailed and positive feedback is truly appreciated. We are glad our team could address additional needs and keep you informed, and we look forward to providing you with another great experience.
PARADISE, TX
Jimmy A|2020 Chevrolet 3500HD Silverado
Confirmed Service Customer
4/30/2026
Shawn always does a great job
THOMAS HOOE
5/1/2026
Your continued support and kind words about Shawn are truly valued. We’re glad he consistently delivers great service, and we look forward to your next visit.
BOYD, TX
James R|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
4/30/2026
Na
DUSTAN HARBOUR
5/1/2026
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
PARADISE, TX
Michael W|2025 GMC Sierra 1500
Confirmed Service Customer
5/3/2026
Service work was done extremely well and exceeded all of my expectations. I am still just not happy with the bed cover that you all installed when I bought my truck. Something just can't be right with the installation as itbis not secure when open all the way. I have brought this up a couple of times and get a different answer each time with none making sense to me. All if my research plus owning similar products on other trucks, tells mee that when fully open the panels rest on the back of the cab and are supported from the bed with the metal rods. My cover cannot rest on the cab which prevents me from using the whole bed open.
BRYAN STANLEY
5/5/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
HASLET, TX
Billy J|2026 GMC Sierra 1500
Confirmed Service Customer
5/4/2026
Always get great service at Janes Wood. Bryan Stanley is the best.
BRYAN STANLEY
5/6/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
PARADISE, TX
Michelle R|2026 Chevrolet Trailblazer
Confirmed Service Customer
5/4/2026
The whole staff at James Wood is amazing. They are so friendly and helpful. Thank you Dustan for awesome service!
DUSTAN HARBOUR
5/6/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
RHOME, TX
Larry W|2017 GMC 1500 Sierra
Confirmed Service Customer
4/19/2026
It was very good great service
DASON HOWARD
4/20/2026
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
DECATUR, TX
Fabio L|2019 GMC 2500HD Sierra
Confirmed Service Customer
4/19/2026
Krystal is so professional and makes sure you are completely satisfied with the work
KRYSTAL GIPSON
4/20/2026
Thank you for the review! Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
DECATUR, TX
Colleen W|2018 Chevrolet 2500HD Silverado
Confirmed Service Customer
4/29/2026
Had a great experience with the service team recently. I brought my truck in for a DEF issue, and they handled it quickly and professionally. The repair was done right the first time, and everything has been running perfectly since. A big shoutout to my service advisor, Bryan Stanley—he kept me informed every step of the way, answered all my questions, and made the whole process smooth and stress-free. It’s not always easy dealing with vehicle issues, but this team really delivered. Highly recommend their service department!
BRYAN STANLEY
5/1/2026
Hi, we appreciate your positive review about your recent experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
DECATUR, TX
Brittny R|2022 Chevrolet Tahoe
Confirmed Service Customer
4/29/2026
Wonderful
DUSTAN HARBOUR
5/1/2026
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
FTW, TX
JAMES K|2026 Chevrolet Silverado 3500 HD
Confirmed Sales Customer
5/1/2026
I liked working with Karen Patterson on Truck deal. She did an excellent job going over truck and explaining our all features and technology worked. I do wish ya would have given me more for my trades but Karen did a lot of work to get to the numbers that I thought were close enough. Would diffentley buy from her again.
KAREN K
5/3/2026
We appreciate your thoughtful and balanced feedback. It’s great to hear Karen provided excellent guidance and took the time to explain everything clearly while working hard to meet your expectations. We value your trust and look forward to assisting you again when you’re ready.
PONDER, TX
CHARLES W|2026 Chevrolet Colorado
Confirmed Sales Customer
5/1/2026
Fantastic. Easy and quick
ANTONIO A
5/3/2026
We appreciate your enthusiastic feedback. It’s wonderful to know your experience was both easy and efficient. We look forward to helping you again with the same level of care.
DALLAS, TX
Brian E|2025 GMC Sierra 1500
Confirmed Service Customer
5/5/2026
James Wood Decatur is always great!
KRYSTAL GIPSON
5/7/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at James Wood Chevrolet Buick GMC. If you have any further questions, please give us a call. We're always happy to help!
ARGYLE, TX
Rodney L|2024 GMC Sierra 3500 HD
Confirmed Service Customer
5/5/2026
No problems
DASON HOWARD
5/7/2026
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
MAYPEARL, TX
Bonnie L|2026 Chevrolet Tahoe
Confirmed Service Customer
5/5/2026
Was told it would take an hour, but took 2 hours and 15 min
KRYSTAL GIPSON
5/7/2026
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
CHICO, TX
JORGE V|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
5/5/2026
My wife and I went to look at trucks. Paul Anderson found us looking and with his amazing help we went home with my dream truck.
PAUL P
5/7/2026
Congratulations on your new vehicle, Jorge! We strive for 100% satisfaction, and it is great to see you had such a positive experience at James Wood Chevrolet Buick GMC. If you have any further questions, please give us a call. We're always happy to help!
DECATUR, TX
JEFFERY P|2026 GMC Terrain
Confirmed Sales Customer
5/5/2026
Salesman did a winderful job
PAUL P
5/7/2026
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
LITTLE ELM, TX
CHARLOTTE W|2026 Buick Enclave
Confirmed Sales Customer
5/5/2026
Great sales department. I had a wonderful experience. Paul Anderson was spot on with getting multiple vehicles available for me to test drive. He was very personable and courteous. Worked with me and discussed the differences between the 4 different vehicles. I had shopped for four days at many different dealerships trying to find the right vehicle for the right price that met my needs. Good job James Wood Motors/Paul Anderson, and sales manager Rusty Ford.
PAUL P
5/7/2026
Wow, we're glad you had such a wonderful experience with us! Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
ALICE, TX
CAMERON B|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
5/5/2026
Great service, showed me everything I wanted to see and wasn't a rushed pushy experience!
ANTONIO A
5/7/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
SPRINGTOWN, TX
Jerry R|2024 GMC Sierra 2500 HD
Confirmed Service Customer
5/6/2026
Took almost 5hours to change tires and do an alignment. Communication was not up to normal high standards.
KRYSTAL GIPSON
5/7/2026
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
JUSTIN, TX
Harold V|2025 GMC Yukon XL 1500
Confirmed Service Customer
5/1/2026
KRYSTAL IS FABULOUS
KRYSTAL GIPSON
5/3/2026
Thank you for your enthusiastic feedback. It’s wonderful to hear Krystal made such a fabulous impression with her support. We’ll be sure to share your kind words as we look forward to assisting you again.
DUNCAN, OK
Gary E|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
5/1/2026
Came in for an oil change and tire rotation. Scheduled an appointment time and they were done in a little over an hour.
DASON HOWARD
5/3/2026
Thank you for your detailed feedback. It’s wonderful to know your service was completed efficiently and within a reasonable timeframe. We look forward to keeping your vehicle running smoothly on your next visit.
HASLET, TX
KAREN H|2026 GMC Sierra 1500
Confirmed Sales Customer
5/1/2026
I have purchased vehicles from James Wood GMC for the last twenty years and each time I’ve a great experience, no hassles back and forth regarding price which is great. The sales persons are fantastic also.
DEREK D
5/3/2026
Thank you for your long-standing loyalty and generous feedback. It’s wonderful to hear you’ve consistently enjoyed hassle-free experiences over the years. We truly appreciate your trust and look forward to serving you for many more to come.
FORNEY, TX
Robert (|2023 Chevrolet Corvette Z06
Confirmed Service Customer
5/1/2026
The service I recently received at James Wood Motors and their service writer (Dustan Harbour) was good. I did notice after transmission fluid change that the dash indicator showing per cent of transmission service remaining had not been reset. I'm sure this was just an oversite by the technician. '
DUSTAN HARBOUR
5/3/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
FORT WORTH, TX
Paula F|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
5/1/2026
This is my second truck from James Wood and they have always been excellent to me from buying it to service they're all just as nice as they could be
CHARLES HUFF
5/3/2026
Thank you for your loyal and kind feedback. It’s fantastic to know your experiences, from purchase to service, have consistently been so positive and friendly. We truly value your continued trust and look forward to serving you again.
BOYD, TX
Hannah M|2026 Chevrolet Equinox
Confirmed Service Customer
5/7/2026
The service was on time, fast, and exactly what I expected.
BRYAN STANLEY
5/9/2026
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
NORTHLAKE, TX
NAZRAT J|2026 GMC Terrain
Confirmed Sales Customer
5/7/2026
Great customer service from Rocco! Definitely returning to get my husband a new truck also
ROCCO R
5/9/2026
Hi there, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. We sincerely value your business and look forward to your next visit. Take care!
ALLEN, TX
RAMIN S|2026 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
4/24/2026
I had a seamless, hassle-free buying experience, and their financing even beat my credit union’s offer. Willingness to deal only over the phone(due to distance), made it a place for future business.
ROCCO R
4/26/2026
We sincerely appreciate your outstanding feedback! It is wonderful to know your buying experience was seamless and hassle-free, with financing that exceeded expectations. We look forward to earning your business again in the future.
WAXAHACHIE, TX
Paula O|2023 Buick Envision
Confirmed Service Customer
4/24/2026
Dason is always very helpful. As a former service Advisor I do think someone should check inside and outside of vehicle for oil smudges. First time it was inside and I brought it back and it was taken care of. This time it was smeared on the driver's outside door handle. Just a suggestion not criticism.
DASON HOWARD
4/26/2026
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
DECATUR, TX
Bill K|2023 GMC Yukon
Confirmed Service Customer
5/7/2026
Very professional.
BRYAN STANLEY
5/9/2026
Thank you for your feedback! We appreciate your support and hope to see you again soon.
JERMYN, TX
Robert R|2010 Chevrolet Tahoe
Confirmed Service Customer
5/7/2026
I recently brought my Silverado 1500 Z71 LT to James Wood Motors in Decatur, Texas for routine service. My service advisor, Mr. Bryan Stanley, as always took extremely good care of me and my vehicle. While the oil, filter and lube work was being completed, the tires were rotated. My mechanic checked my vehicle over closely and found the Serpentine Belt Idler pulley needed replacement as well as the Serpentine Belt. Mr. Stanley advised me of the circumstances while I waited in the customer lounge. After approving the repairs, the mechanic replaced the defective parts and had me ready to go in short order. I trust James Wood Motors to keep me in tip top shape. Bryan Stanley is a man you can trust. We have known one another for years. Bryan is one example of the excellent trustworthy staff. I will continue to do business with James Wood Motors. If you are in need of a GM vehicle or need maintenance or repairs to your GM vehicle, I highly recommend you come to Decatur, Texas. Be sure and ask for Bryan Stanley.
BRYAN STANLEY
5/9/2026
Hi, we appreciate your positive review about your recent experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
DECATUR, TX
Robert H|2021 Chevrolet Corvette
Confirmed Service Customer
5/7/2026
Prompt service, fair price even if it wasn't the price quoted on the phone, and friendly staff. Waiting room was spacious and quiet
KRYSTAL GIPSON
5/9/2026
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope to be of service to you again in the future. Take care!
HASLET, TX
Randy W|2025 Chevrolet Tahoe
Confirmed Service Customer
5/7/2026
B. Stanley does a great job of customer service.
BRYAN STANLEY
5/7/2026
Our staff is committed to providing each of our clients with the best automotive experience. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
DECATUR, TX
Harriet C|2025 Buick Enclave
Confirmed Service Customer
5/2/2026
Shawn Hooe always takes excellent care of us on service
THOMAS HOOE
5/4/2026
Thank you for your kind words! We’re thrilled to hear that our staff has earned your trust and continues to provide excellent service. We truly appreciate your continued support. If you ever need anything, we’re always here to help!
PARADISE, TX
Rick R|2013 GMC 1500 Yukon XL
Confirmed Service Customer
5/2/2026
Completed repairs in a reasonable amount of time.
KRYSTAL GIPSON
5/4/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
AZLE, TX
Jerry D|2025 Chevrolet Silverado 2500 HD
Confirmed Service Customer
5/3/2026
Krystal kept me informed the entire visit.
KRYSTAL GIPSON
5/5/2026
Thank you for the review! Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
SPRINGTOWN, TX
Rocco A|2024 Buick Envision
Confirmed Service Customer
5/6/2026
Best sales and service dealership
DASON HOWARD
5/6/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
WEATHERFORD, TX
JESSICA M|2026 GMC Yukon
Confirmed Sales Customer
5/6/2026
Matt Garretson was very easy to work with. I instantly trusted him and valued his partnership and knowledge. He had great communication throughout the process and we were able to make a deal without me ever coming in to the dealership. Made a deal and came to the dealership to pick up my new ride! Thanks Matt!
MATTHEW M
5/7/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
FORT WORTH, TX
Mario V|2026 GMC Sierra 2500 HD
Confirmed Service Customer
5/7/2026
Krystal was incredible! One of the best advisors I have come across in this industry in a long while. Cheers to the entire team!!
KRYSTAL GIPSON
5/7/2026
Hello, we are glad we could help! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
HASLET, TX
Chris H|2024 GMC Sierra 1500
Confirmed Service Customer
5/27/2026
Clean and quick
THOMAS HOOE
5/9/2026
Hi, thank you for taking the time to leave a review for us at James Wood Chevrolet Buick GMC! We're looking forward to your next visit!
HASLET, TX
Bobby G|2026 Chevrolet Silverado 1500
Confirmed Service Customer
5/11/2026
Very clean ,comfortable waiting area. Very nice people and short waiting time. Great place to buy and service your auto. Thanks for the great service.
KRYSTAL GIPSON
5/12/2026
Thank you for your feedback! We strive to ensure all our clients have a comfortable and stress-free experience with us. We appreciate you taking the time to share your thoughts and are thrilled to know how we did. We look forward to assisting you again in the future. Take care!
ALVORD, TX
Hubert M|2025 Chevrolet Equinox
Confirmed Service Customer
4/30/2026
Very good and Bryan was great like he always is, thank you Bryan!!
BRYAN STANLEY
5/1/2026
Thank you for your thoughtful feedback. We’re pleased Bryan continues to provide such dependable service, and we look forward to welcoming you back again.
AZLE, TX
CARLEEN D|2026 Chevrolet Traverse
Confirmed Sales Customer
5/5/2026
Very helpful and kind
ROCCO R
5/5/2026
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
PARADISE, TX
ROBIN L|2026 GMC Sierra 1500
Confirmed Sales Customer
5/6/2026
Your sales rep Marty truly made the buying experience easy. I called him on his way home from work having questions and he took the time to answer them all. In short, I purchased a new truck two days later from y’all!
RICHARD R
5/7/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! Congratulations on your new vehicle, Robin! If you have any further questions, please give us a call. We're always happy to help!
ARGYLE, TX
HERBERT T|2026 Chevrolet Corvette Stingray
Confirmed Sales Customer
5/6/2026
Competitive pricing and professional staff provided a very positive purchase experience.
NICHOLAS N
5/7/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
ARGYLE, TX
DICKY N|2026 Chevrolet Silverado 2500HD
Confirmed Sales Customer
5/6/2026
Good price nice people excellent service
ROCCO R
5/7/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
EASTLAND, TX
Robert T|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
5/28/2026
Another awesome experience at James Wood. Had my 2024 Silverado in for oil change & routine inspections. In & out in less than 2 hours. Bryan Stanley did his usual great job keeping me informed throughout. Love this dealership!
BRYAN STANLEY
5/9/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
HASLET, TX
Mr. G|2024 Chevrolet Tahoe
Confirmed Service Customer
5/9/2026
The shop got my Tahoe in and got the parts ordered and once the parts came they completed the repairs. So far the transmission is working fine
BRYAN STANLEY
5/11/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at James Wood Chevrolet Buick GMC. If you have any further questions, please give us a call. We're always happy to help!
JUSTIN, TX
Roger D|2024 GMC Sierra 1500
Confirmed Service Customer
5/9/2026
Great service
KRYSTAL GIPSON
5/11/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at James Wood Chevrolet Buick GMC. If you have any further questions, please give us a call. We're always happy to help!.
BRIDGEPORT, TX
JOHN A|2026 Chevrolet Tahoe
Confirmed Sales Customer
5/6/2026
It was great
KAREN K
5/7/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at James Wood Chevrolet Buick GMC. If you have any further questions, please give us a call. We're always happy to help!
LUBBOCK, TX
JAY T|2026 GMC Acadia
Confirmed Sales Customer
5/6/2026
We had the best experience with Matt Garretson! He was very professional, thorough with explaining the new car, and didn’t rush us. We will be back!
MATTHEW M
5/7/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
JUSTIN, TX
Maxine W|2025 Buick Encore GX
Confirmed Service Customer
5/6/2026
Always take good care of me..
BRYAN STANLEY
5/7/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
NEWARK, TX
Michael F|2013 Buick Encore
Confirmed Service Customer
5/6/2026
Great staff and service.
BRYAN STANLEY
5/6/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
DECATUR, TX
William R|2025 Chevrolet Trax
Confirmed Service Customer
5/12/2026
I normally use Bryan but Dawson took care of me. Simple lol change, tire rotation and inspection on my daughters Trax. In and out in hour. Great job to all!
DASON HOWARD
5/14/2026
Hello, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!
DECATUR, TX
Aldest J|2026 Chevrolet Silverado 1500
Confirmed Service Customer
5/12/2026
Great Service, very friendly and helpful folks....thanx 100% satisfied
KRYSTAL GIPSON
5/14/2026
Hi, your satisfaction is important to us, so we want to sincerely thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
BRIDGEPORT, TX
Johnnie L|2015 Chevrolet Tahoe
Confirmed Service Customer
5/12/2026
Service Managers were professional & knowledgeable. All went well on our repairs.
KRYSTAL GIPSON
5/14/2026
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
LEEDS, AL
WILLIAM S|2026 Chevrolet Tahoe
Confirmed Sales Customer
5/12/2026
Everyone was wonderful. Especially Karen
KAREN K
5/14/2026
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
KELLER, TX
OSCAR G|2026 GMC Yukon
Confirmed Sales Customer
5/12/2026
Great
RICHARD R
5/14/2026
Hi, thank you for the high star rating and for the review! We sincerely value your business and look forward to your next visit. Take care!
FORT WORTH, TX
Ms. A|2019 Chevrolet Trax
Confirmed Service Customer
5/4/2026
Was very nice and all had great customer service
DUSTAN HARBOUR
5/6/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
CHICO, TX
Danny M|2024 Chevrolet Silverado 1500
Confirmed Service Customer
5/4/2026
Quick & easy, Bryan Stanley always takes care of me.
BRYAN STANLEY
5/6/2026
We're glad everything was completed quickly, easily, and to your satisfaction! Thank you so much for your feedback! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
ALVORD, TX
DAVID D|2026 GMC Sierra 1500
Confirmed Sales Customer
5/31/2026
Clay Estes is the "Best of the Best"! He is the finest truck salesman I have ever worked with. He listened to what I wanted, knew exactly how to make it happen, was totally transparent with pricing, and delivered the truck in record time. I have purchased quite a few GM cars & trucks thru the years, and he did an exceptional job. I will be telling all my family & friends that Clay Estes is our go to guy!
CLAYTON C
5/12/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
AZLE, TX
Holly M|2023 GMC Yukon
Confirmed Service Customer
5/11/2026
Dropped off vehicle night before, said it would be two days, called me next day to come pick up vehicle. Excellent customer service and good quality work.
DUSTAN HARBOUR
5/12/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
AZLE, TX
LESLIE S|2026 Chevrolet Trax
Confirmed Sales Customer
5/12/2026
Best experience ever buying a car Marty was amazing
RICHARD R
5/14/2026
We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
ALVORD, TX
Steve W|2024 GMC Sierra 2500 HD
Confirmed Service Customer
5/13/2026
Had an appointment for routine service, as usual, dropping off and picking up was convenient
BRYAN STANLEY
5/15/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at James Wood Chevrolet Buick GMC. If you have any further questions, please give us a call. We're always happy to help!
DECATUR, TX
Harold D|2020 Chevrolet Suburban
Confirmed Service Customer
5/14/2026
Took a little long.
BRYAN STANLEY
5/16/2026
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
MILLSAP, TX
MATTIE A|2026 Chevrolet Suburban
Confirmed Sales Customer
5/8/2026
Steve was great at getting us into a new vehicle that fit our needs. Very easy, straightforward process!
STEVE S
5/9/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
WEATHERFORD, TX
MARK C|2026 GMC Sierra 1500
Confirmed Sales Customer
5/8/2026
Always nice people. Drew and Dane especially for me.
DREW D
5/9/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
PONDER, TX
Kimberly P|2016 Buick Regal
Confirmed Service Customer
5/8/2026
Everyone is friendly, job was done in a timely manner, Bryan recognizes and greets us
BRYAN STANLEY
5/9/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
AURORA, TX
David L|2026 GMC Sierra 1500
Confirmed Service Customer
5/8/2026
Got me in and out quickly
BRYAN STANLEY
5/9/2026
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! If you have any further questions, please give us a call. We're always happy to help!
WILLOW PARK, TX
Robert E|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
5/15/2026
Got there early before my appointment they took it right in serviced it and I had it back at the time my appointment was due. Always great service
KRYSTAL GIPSON
5/15/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
SPRINGTOWN, TX
MARY M|2026 Chevrolet Trax
Confirmed Sales Customer
5/16/2026
Rocco was great , told him what I wanted and what I had to work with and he made it happen . I went home in the car I wanted to. Couldn’t have asked for a better experience.
ROCCO R
5/19/2026
Hi there, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
DECATUR, TX
David L|2023 Chevrolet Colorado
Confirmed Service Customer
5/16/2026
Good job
BRYAN STANLEY
5/19/2026
Hi there, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
PARADISE, TX
David W|2015 GMC 2500HD Sierra
Confirmed Service Customer
5/18/2026
Everything went well
DASON HOWARD
5/19/2026
Thank you for your feedback, it’s great to know everything went well during your visit. We appreciate your support and look forward to your next visit.
PALO PINTO, TX
MARIA N|2026 GMC Sierra 1500
Confirmed Sales Customer
5/19/2026
Great service
PAUL P
5/20/2026
Thank you for the great review. We are thrilled to know you had a positive service experience with our team. We appreciate your support and hope to see you again soon.
GAINSVILLE, TX
Eddie R|2024 Buick Enclave
Confirmed Service Customer
5/4/2026
Good, on time service!
BRYAN STANLEY
5/6/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at James Wood Chevrolet Buick GMC. If you have any further questions, please give us a call. We're always happy to help!
DECATUR, TX
Thomas H|2023 GMC Sierra 2500 HD
Confirmed Service Customer
5/17/2026
Friendly people great service. Told me an hour my truck would be done and it was done in an hour thank you!!!
DUSTAN HARBOUR
5/19/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
SUNSET, TX
Angie U|2024 Buick Envision
Confirmed Service Customer
5/17/2026
Fast and reliable service
THOMAS HOOE
5/19/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at James Wood Chevrolet Buick GMC. If you have any further questions, please give us a call. We're always happy to help!
NOCONA, TX
Gordon G|2025 GMC Sierra 1500
Confirmed Service Customer
5/17/2026
professional
THOMAS HOOE
5/19/2026
We're glad to hear you found our staff was professional. If you have any further questions, please give us a call. We're always happy to help!
ARLINGTON, TX
Gregory S|2025 GMC Yukon
Confirmed Service Customer
5/17/2026
I had previously set up the 15,000 mile checkup with Dason for a 7:00am appointment. Dason was expecting me and promptly took care of my truck. I was in and out in about an hour (about 30 minutes sooner than anticipated).
DASON HOWARD
5/19/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
OKLAHOMA CITY, OK
MAUREY D|2026 GMC Sierra 1500
Confirmed Sales Customer
5/20/2026
This was by far one of the best experiences that I’ve had when purchasing/ leasing a vehicle. I had already determined exactly what vehicle I wanted and I knew what my vehicle would appraise for. James Wood GMC was the 3rd GMC dealership I contacted. Hiley GMC in Fort Worth told me I was $5k upside down and I couldn’t use my General Motors employee discount because I didn’t work for General Motors so my lease price was $1183/month.. Dealership #2 was located in Plano, Ewing Buick GMC; now my trade was $9k under water, by the way, it was a 2024 Cadillac XT6 with $16,000 miles. They gave me a lease price of $1905/month, and the salesman said he got my note reduced to $1700/ month. I then contacted James Wood GMC, they were 1-hour away from my house, so I spoke to Derek Ward and told him that I needed a ballpark estimate before I drive a hour to Decatur, Tx. Within 90 minutes Derek provided me with a quote under $700/month for a 36 month lease. I told Derek that I would get to the dealership at 10am the following morning. I spent less than 90 minutes at the dealership, my trade in had positive equity and I didn’t have play a game trying to figure out how a salesperson is trying to con me. Actually, I felt like ai was getting over them. Derek Ward was truly the best. I anticipated that the finance manager would try to sell me a number of add ons; but he didn’t, he literally listened to my wants. I truly love my 2026 GMC Denali and I will return to Derek Ward and James Wood GMC when I replace my other vehicle within a year. A dealership that operates in an ethical manner with the utmost level of integrity! Thanks James Wood GMC……I almost forgot, I accidentally left my wife’s favorite mug and her sweatshirt in my trades vehicle, I told her, honey, we will just replace those items, we would spend more in fuel. The following day Derek called and advised that these items were left in my car. Derek shipped them to my house, I asked if I needed to pay the cost of shipping, he said no. The next day the package arrived and I get free husband points, lol thanks to an assume dealership l!
DEREK D
5/27/2026
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
CROWLEY, TX
RANDY E|2026 Buick Enclave
Confirmed Sales Customer
5/13/2026
Billy and Jeff made this a pleasant purchase they are always considerate towards us
BILLY B
5/15/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
SAGINAW, TX
RONALD S|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
5/13/2026
Clay Estes was great to deal with. He was upfront and knowledgeable on every aspect of the trade.
CLAYTON C
5/15/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
ELIASVILLE, TX
ALAYNA Y|2026 GMC Terrain
Confirmed Sales Customer
5/13/2026
Karen is amazing and very very helpful. She has helped me get my last two vehicles and would recommend her to anyone
KAREN K
5/15/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
WICHITA FALLS, TX
Twila L|2023 Chevrolet Blazer
Confirmed Service Customer
5/18/2026
My service advisor Shawn Hooe is excellent. He proactively advises me when my car is due for service or has any recalls, which gives me a lot of confidence and peace of mind. I truly appreciate his thoroughness, professionalism, and care for his customers.
THOMAS HOOE
5/19/2026
Thank you for your thoughtful feedback, it’s wonderful to hear Shawn’s proactive communication and attention to detail continue to give you confidence and peace of mind. We truly appreciate your trust and are grateful for your recognition of his professionalism and care.
BOYD, TX
Kurt D|2021 Chevrolet Equinox
Confirmed Service Customer
5/18/2026
Shawn took great care of us as usual!
THOMAS HOOE
5/19/2026
We’re grateful for your continued trust and are happy to hear Shawn once again took great care of you. Thank you for your loyalty, and we look forward to your next visit.
RUNAWAY BAY, TX
Wade L|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
5/18/2026
Service staff was very nice and got my truck processed to begin the service in a short period of time.
KRYSTAL GIPSON
5/19/2026
Thank you for your kind words, it’s wonderful to hear the service staff was friendly and got your truck into service quickly. We appreciate your support and look forward to your next visit.
DECATUR, TX
Carlos U|2021 Chevrolet Tahoe
Confirmed Service Customer
5/18/2026
Experience in service department was top notch. Dason is always there with an answer to questions and a can do approach.
DASON HOWARD
5/19/2026
We’re thrilled to hear your service experience was top notch and that Dason continues to provide knowledgeable and dependable support. Thank you for your kind feedback, and we look forward to your next visit.
BOYD, TX
Allie J|2023 Chevrolet Equinox
Confirmed Service Customer
5/11/2026
Great
BRYAN STANLEY
5/12/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
SPRINGTOWN, TX
Elizabeth N|2025 GMC Acadia
Confirmed Service Customer
5/11/2026
always a pleasure, I drive 80 miles one way because of the wonderful service
BRYAN STANLEY
5/12/2026
Thank you for your kind words! We truly appreciate your continued loyalty and are thrilled to hear that you've had a positive experience with our team. It's always a pleasure to assist you, and we look forward to serving you again in the future!
GRAFORD, TX
MONICA S|2026 GMC Yukon XL 1500
Confirmed Sales Customer
5/14/2026
I had a great experience with Derek. He was not pushy, and they gave me a deal on my new Yukon. I definitely recommend James Wood Dealership and Derek.
DEREK D
5/16/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
KELLER, TX
Mr. F|2025 GMC Sierra 1500
Confirmed Service Customer
5/14/2026
Excellent all the way , Took the time to tend to my needs .
DASON HOWARD
5/16/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
FORT WORTH, TX
Ashok D|2025 Chevrolet Equinox EV
Confirmed Service Customer
5/14/2026
Car wash and charging were not done
DASON HOWARD
5/16/2026
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
JUSTIN, TX
DAVID K|2026 GMC Sierra 1500
Confirmed Sales Customer
5/14/2026
Great experience and willing to work out any fine details. And looking to find me another vehicle
JAMES J
5/16/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
WEATHERFORD, TX
Kathryn J|2024 GMC Terrain
Confirmed Service Customer
5/20/2026
very pleasant. very quick.
KRYSTAL GIPSON
5/22/2026
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
SUNSET, TX
James B|2016 Chevrolet 1500 Silverado
Confirmed Service Customer
5/20/2026
Everything was finished right in a timely manner.
DASON HOWARD
5/22/2026
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
KRUM, TX
BONNIE E|2026 Chevrolet Blazer
Confirmed Sales Customer
5/15/2026
This is my third time working with Karen and we will continue to do business with her for any future vehicle needs. She made the process so efficient and easy to meet time constraints of our busy schedule.
KAREN K
5/17/2026
Thank you for the excellent review about Karen. We are delighted to hear she continues to make the process efficient, easy, and accommodating for your busy schedule. Your continued trust means so much to us, and we look forward to helping with all your future vehicle needs.
PARADISE, TX
BRILEY B|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
5/15/2026
Tim Brown is the best
TIMOTHY T
5/17/2026
Thank you for the fantastic compliment about Tim. We are thrilled to hear he continues to provide such exceptional service for you. We truly appreciate your loyalty and look forward to your next visit.
ROANOKE, TX
PATRICK D|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
5/15/2026
Clay Estes, my sales rep, was the ultimate professional. He found the exact vehicle I wanted and, everything went as smooth as it could. I bought 2 vehicles on the same day from Clay in 2019, and I will keep coming back to him.
CLAYTON C
5/17/2026
Thank you for the incredible feedback about Clay. We are delighted to hear he consistently provides such professional and attentive service, and that he helped make both your past and current purchases smooth and enjoyable. Your continued loyalty means a great deal to us, and we look forward to helping you again for many years to come.
ROCKWALL, TX
William B|2019 Chevrolet Traverse
Confirmed Service Customer
5/15/2026
Shawn is the best
THOMAS HOOE
5/17/2026
Thank you for the wonderful compliment about Shawn. We are thrilled to hear he continues to provide such exceptional service. We truly appreciate your loyalty and look forward to your next visit.
SPRINGTOWN, TX
DANIEL D|2026 GMC Sierra 1500
Confirmed Sales Customer
5/15/2026
Overall it was a great experience. My salesman Nick Torres was friendly and professional and we were able to come up with a deal that worked quickly. I love my new GMC!
NICHOLAS N
5/17/2026
Thank you for the fantastic review. We are thrilled to hear Nick provided such friendly and professional service while helping make the process quick and enjoyable for you. Congratulations on your new GMC, and we hope it brings you many miles of happiness.
ALVORD, TX
Melanie M|2015 Buick Verano
Confirmed Service Customer
5/15/2026
Shawn was my service advisor he has been my advisor for many years. He always does a wonderful job at explaining what I need to get done
THOMAS HOOE
5/17/2026
Thank you for your kind words about Shawn. It is wonderful to hear he has consistently provided clear explanations and dependable service over the years. We truly value your loyalty and look forward to continuing to care for your vehicle.
DECATUR, TX
Mr. G|2024 Chevrolet Tahoe
Confirmed Service Customer
5/22/2026
Bryan worked me for my oil change. Everything was good. If possible please change these emails to come to my phone. ghuffman1950@gmail.com
BRYAN STANLEY
5/28/2026
Thank you! We truly appreciate your kind words and are thrilled to hear that you had a great experience with us. We look forward to serving you again!
JUSTIN, TX
James L|2026 Chevrolet Tahoe
Confirmed Service Customer
5/20/2026
Everything was great - but there’s an outstanding issue (excessive chiming). Has Chevrolet come up with anything? What are the next steps?
DASON HOWARD
5/22/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
HUDSON OAKS, TX
Mark D|2023 GMC Yukon
Confirmed Service Customer
5/20/2026
We had an appoinment on 5/12/26 to have a rear entertaiment screen replace on our Yukon. It sat on the lot until 5/18/26 before it was replaced. It is insane to make a meaningless apointment and not have the problem addressed in a timely manner. This is not an isolated incident, it has occured the majority of times that we have brought our vehicle into James Wood. Also having to book an appointment months in advance to receive a loaner vehicle is sad. We have purchased many vehicles from James Wood over the past 26 years. The service has really declined over the past 6 years.
KRYSTAL GIPSON
5/22/2026
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
BRIDGEPORT, TX
Jeff S|2025 Chevrolet Trax
Confirmed Service Customer
5/23/2026
Shawn did a great job, again.
THOMAS HOOE
5/25/2026
Thank you for your kind words! We're thrilled to hear that our staff consistently provides you with excellent service. We’ll be sure to pass along your feedback to him. We truly appreciate your continued trust in our team and look forward to serving you again soon!
NEW FAIRVIEW, TX
Alton T|2023 GMC Sierra 1500
Confirmed Service Customer
5/23/2026
I’m usually satisfied until I got home after a long day of driving , opened my hood, and saw my oil cap was never put back on. The dipstick looks good so it doesn’t look like any oil spilled out.
KRYSTAL GIPSON
5/25/2026
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
ALVORD, TX
Roy H|2015 GMC Yukon XL
Confirmed Service Customer
5/23/2026
I recently brought my Yukon in for service and repair. As always, the service was excellent. I have been a James Wood customer for over three decades, and have bought more than a dozen vehicles there during that time, including three Yukons, and four pick-ups. The service department, specifically service advisor Shawn Hooe, is the reason I keep coming back. You can thank him for all those sales. Roy
THOMAS HOOE
5/25/2026
Thank you for your kind feedback and continued loyalty over the years. We truly appreciate you taking the time to share your experience. We’re especially glad to hear that our staff continues to provide you with excellent service and support. Your recognition means a lot to the team, and we look forward to serving you again in the future.
NORTH RICHLAND HILLS, TX
JESSICA P|2026 GMC Terrain
Confirmed Sales Customer
5/14/2026
I drive from Arlington (50 mins) to come to this dealership. It is a small town feel, great hospitality, and not intimidating.
DREW D
5/16/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
ARLINGTON, TX
COREY D|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
5/14/2026
Great process from start to finish
CLAYTON C
5/16/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at James Wood Chevrolet Buick GMC. If you have any further questions, please give us a call. We're always happy to help!
FORT WORTH, TX
Glenn T|2025 Chevrolet Silverado 1500
Confirmed Service Customer
5/14/2026
Shawn is excellent. Great customer service with frequent updates.
THOMAS HOOE
5/16/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
DECATUR, TX
Jimmy C|2026 Chevrolet Tahoe
Confirmed Service Customer
5/14/2026
We had a great experience! Having a screw in our tire and not repairable, they took us in and got a new tire on and out the door in record time. Justin was our service representative and he was so helpful, kind, and caring. We appreciate the terrific service we always get at James Woods.
DUSTAN HARBOUR
5/16/2026
Hi, we are very happy we could provide you with a great experience! Thank you for recognizing the staff who made yours a great one! We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
BRIDGEPORT, TX
Thomas L|2015 Chevrolet Colorado
Confirmed Service Customer
5/22/2026
Bryan Stanley was knowledgeable, courteous, helpful, and professional. Keep up the good work! The repair work exceeded my expectations. Well done!
BRYAN STANLEY
5/23/2026
We sincerely appreciate your thoughtful feedback. Bryan will be pleased to hear his knowledgeable, courteous, and professional service exceeded your expectations, along with the quality of the repair work completed. Thank you for your confidence in our team!
DECATUR, TX
Brenda B|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
5/22/2026
Always a great experience at James Wood Service.
BRYAN STANLEY
5/23/2026
Thank you for your continued support and kind comments. We are delighted to know you consistently have a great experience with our service team. We look forward to seeing you again soon!
CHICO, TX
Mrs. J|2025 Buick Encore GX
Confirmed Service Customer
5/25/2026
They took great care of me. Zero hassle and had my car back quick. Thank you so much!
DUSTAN HARBOUR
5/27/2026
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out. We’re always happy to assist!
BRIDGEPORT, TX
MARTIN R|2026 GMC Sierra 1500
Confirmed Sales Customer
5/21/2026
Karen was amazing would refer friends and family!
KAREN K
5/25/2026
Hi, thank you for your kind review; we are happy to pass along your comments to our staff here at James Wood Chevrolet Buick GMC! We sincerely value your business and look forward to your next visit. Take care!
FORT WORTH, TX
WILLIAM M|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
5/21/2026
Friendly and efficient , made everything easy
MATTHEW M
5/25/2026
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
WEATHERFORD, TX
Michael D|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
5/21/2026
Transmission replacement went smoothly and without any problems. Krystal provided great service. And kept me up to date on everything going on.
KRYSTAL GIPSON
5/25/2026
Hi, we're so happy we were able to help you out! Thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
SUNSET, TX
Dewayne F|2020 Chevrolet Trax
Confirmed Service Customer
5/21/2026
They got in and out
THOMAS HOOE
5/25/2026
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
BOYD, TX
Shelly L|2023 GMC Yukon
Confirmed Service Customer
5/21/2026
Dustin always does a great job taking care of my vehicle. Prompt with good updates during the service
DUSTAN HARBOUR
5/25/2026
Thank you for the review! Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
WEATHERFORD, TX
Mr. P|2023 Chevrolet Silverado 3500 HD
Confirmed Service Customer
5/21/2026
The staff there are just over the top. Fantastic!!!!!! Very courteous and very knowledgeable..... Best dealership around
DASON HOWARD
5/25/2026
Thank you for the review! Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
BOYD, TX
Stephanie W|2024 Chevrolet Equinox
Confirmed Service Customer
5/24/2026
Everyone is very professional and helpful.
KRYSTAL GIPSON
5/25/2026
Hi, thank you for taking the time to leave a review for us at James Wood Chevrolet Buick GMC! We're looking forward to your next visit!
BOYD, TX
Ricky W|2024 Chevrolet Silverado 1500
Confirmed Service Customer
5/25/2026
All was great but they did not wash my truck. Everyone i know that has there vehicle serviced there gets there vehicle washed before returned to them. Not sure why mine wasn't washed.
KRYSTAL GIPSON
5/27/2026
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
FORT WORTH, TX
KENNETH G|2026 Chevrolet Equinox
Confirmed Sales Customer
5/25/2026
Matt Garrett's is the best...when I need another car...he's the guy I'll buy it from. Professional,personable and down to earth type guy. I also love the streight forward type dealing with him and the dealership..no dealer add one just to drive the price up. Delivery was the icing on the cake..I'll come back to James Wood...
MATTHEW M
5/27/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
LINDALE, TX
Brenda S|2023 Buick Enclave
Confirmed Service Customer
5/7/2026
All the service was performed in a reasonable time and my vehicle was brought back to me clean.
BRYAN STANLEY
5/7/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
MUENSTER, TX
Bradrick W|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
5/21/2026
G
DASON HOWARD
5/25/2026
We truly appreciate your support and look forward to welcoming you back to James Wood Chevrolet Buick GMC. If you have any feedback or experiences to share, we would love to hear them!
CHICO, TX
TOD S|2026 Chevrolet Tahoe
Confirmed Sales Customer
5/21/2026
It was very quick and easy and NO Pressure!
RICHARD R
5/25/2026
We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
AMARILLO, TX
Ryan K|2025 Chevrolet Silverado 2500 HD
Confirmed Service Customer
5/21/2026
Happy with my service appointment.
DASON HOWARD
5/25/2026
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
RHOME, TX
TIMOTHY W|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
5/22/2026
I’ve always bought from Mike Wheat he’s the best!! He makes it a fun experience instead of a pain at most dealerships.
LYNN L
5/23/2026
Thank you for your wonderful loyalty and kind words about Mike. We are delighted to hear he continues to make your vehicle buying experiences enjoyable and stress free. Your support truly means a great deal to us!
DECATUR, TX
Randy R|2024 Buick Enclave
Confirmed Service Customer
5/22/2026
A very quick and simple process ! Thank you Bryan !!!
BRYAN STANLEY
5/23/2026
We appreciate your wonderful feedback. Bryan will be happy to know he helped make your experience quick, simple, and enjoyable. Thank you for choosing us!
HURST, TX
NATHAN P|2026 GMC Sierra 1500
Confirmed Sales Customer
5/25/2026
They were so helpful and helpful. I found a pickup at a good price and it was still cheaper than the local dealership and they even delivered it.
ROCCO R
5/27/2026
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
AMARILLO, TX
Gary P|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
5/26/2026
Very good and fast service.
DUSTAN HARBOUR
5/27/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at James Wood Chevrolet Buick GMC. If you have any further questions, please give us a call. We're always happy to help!
DECATUR, TX
MALCOLM B|2026 GMC Sierra 1500
Confirmed Sales Customer
5/26/2026
Every time I purchase a new truck the process is straight forward and simple
ANTONIO A
5/27/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at James Wood Chevrolet Buick GMC. If you have any further questions, please give us a call. We're always happy to help!
FORT WORTH, TX
JOHN P|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
5/25/2026
I think your salesman and the sales manager knew I needed a truck and they took advantage of that and did not deal on pricing
DEREK D
5/27/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
SUNSET, TX
Mr. B|2024 GMC Terrain
Confirmed Service Customer
5/26/2026
Didn’t wait too long for oil change
THOMAS HOOE
5/27/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at James Wood Chevrolet Buick GMC. If you have any further questions, please give us a call. We're always happy to help!
DECATUR, TX
DANIEL W|2026 Buick Enclave
Confirmed Sales Customer
5/26/2026
This was the best car buying experience we have had. Walked in looking to test drive various GM models and Rocco stepped in to help. Rocco was relaxed and professional, and made the entire process enjoyable. I would definitely recommend James Wood and Rocco to any one looking for a car.
ROCCO R
5/27/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
RHOME, TX
JASON T|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
5/26/2026
Tyler was the best. Easy process , no nonsense and run around. Will buy more vehicles from him in the future. Highly recommend!
JAMES J
5/27/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
JUSTIN, TX
SHAUN E|2026 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
5/26/2026
Karen Pattison was awesome and very pleasant to work with. She made everything from start to finish a great experience and a joy to work with.
KAREN K
5/27/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
BLANCHARD, OK
JACKIE H|2026 GMC Yukon
Confirmed Sales Customer
5/26/2026
Fantastic salesman
CLAYTON C
5/27/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at James Wood Chevrolet Buick GMC. If you have any further questions, please give us a call. We're always happy to help!
JUSTIN, TX
MINDY H|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
5/26/2026
My experience with Karen was excellent.
KAREN K
5/27/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
MINERAL WELLS, TX
Matthew T|2026 Chevrolet Silverado 1500
Confirmed Service Customer
5/21/2026
Good Service, very fast. Shawn was great!
THOMAS HOOE
5/25/2026
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
NORTHLAKE, TX
Elizabeth N|2025 GMC Acadia
Confirmed Service Customer
5/21/2026
always a pleasure to get service done here!
BRYAN STANLEY
5/25/2026
Thank you for your feedback! We appreciate your support and hope to see you again soon.
GRAFORD, TX
DAVID L|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
5/27/2026
It was a great experience. Paul Anderson was amazing! From start to finish he made the purchase of my new truck stress free. I will definitely be recommending Paul and James Wood Motors. Also, Finance with Jeff was great!
PAUL P
5/29/2026
Thank you for highlighting the team members who helped make your experience a great one! We truly value your business and look forward to welcoming you again soon.
SAGINAW, TX
Kim G|2024 GMC Sierra 3500 HD
Confirmed Service Customer
5/28/2026
I had an excellent experience with the service department at this dealership. From the moment I arrived, the staff was professional, friendly, and genuinely focused on helping me. They kept me informed throughout the entire process, explained the repairs clearly, and completed the work sooner than expected. What really stood out was the attention to detail and honesty — there was no pressure for unnecessary services, and they made sure my vehicle was running perfectly before I left. The waiting area was clean and comfortable, and everyone I interacted with treated me with respect and professionalism. It’s refreshing to find a dealership that truly values customer service. I’ll definitely be returning for future maintenance and would highly recommend them to anyone looking for reliable and trustworthy vehicle service.
BRYAN STANLEY
6/1/2026
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for your positive experience. Have a great day!
FORT WORTH, TX
Mrs. B|2021 Chevrolet Trax
Confirmed Service Customer
5/28/2026
Shawn was excellent in getting me taken care of. He took care of my concerns & helped me out in choosing the most beneficial coupon & made sure I got the extras back in case I need them for future use.
THOMAS HOOE
6/1/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
ALVORD, TX
Mr. R|2021 GMC 1500 Sierra
Confirmed Service Customer
5/28/2026
Everyone at the dealership, regardless of department. Always had a smile on their face and was more than happy to assist me with anything I needed. Especially the employees in the service department. Dustan went above and beyond with his courtesy and professionalism. He is the reason I will keep coming back!
DUSTAN HARBOUR
6/1/2026
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
DECATUR, TX
TILYVONNE H|2026 Buick Encore GX
Confirmed Sales Customer
5/22/2026
Nick was very professional and knowledgeable. Quick and efficient.
NICHOLAS N
5/23/2026
Thank you for the thoughtful review. Nick will appreciate hearing that his professionalism and knowledge helped make your experience quick and efficient. We look forward to serving you again!
FT WORTH, TX
BRYAN W|2026 Chevrolet Equinox
Confirmed Sales Customer
5/23/2026
The people at james wood are so nice and very helpful they have great customer service they work hard to get you what you want at a great price. Thank you for all your help
ROCCO R
5/25/2026
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
HURST, TX
Geoffrey A|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
5/23/2026
Always top notch service
BRYAN STANLEY
5/25/2026
Thank you for your continued trust and kind words! We’re thrilled to hear that our team consistently provides you with top-notch service. It’s always a pleasure to serve you, and we look forward to assisting you again soon!
AZLE, TX
Jeanna M|2025 Chevrolet Equinox EV
Confirmed Service Customer
5/27/2026
My car had body damage from a deer . Sam got my claim handled very smoothly and in a timely manner . Car was repaired quickly with no hassles .
DUSTAN HARBOUR
5/29/2026
Thank you for sharing your positive experience! We're thrilled to hear that our staff provided excellent service. We truly appreciate your feedback and look forward to serving you again!
DECATUR, TX
Jared N|2024 Chevrolet Corvette Stingray
Confirmed Service Customer
5/27/2026
Oil change appointment went smoothly, I arrived very early and I was taken care of right away. The oil change was quick, and I was on my way. However, as I headed home, I noticed that the leather on my steering wheel had been scratched on the lower left face. My first visit to the dealership after purchasing my Corvette for my first oil change was fantastic, this second time visit wasn't as great for this reason.
DASON HOWARD
5/29/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
FORT WORTH, TX
Curtis D|2023 Chevrolet Corvette Z06
Confirmed Service Customer
5/28/2026
I ordered my parts and when they came in I set an appointment and they put my new brake pads on for the exact price they quoted me… perfect
THOMAS HOOE
6/1/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
DECATUR, TX
CODY D|2026 Chevrolet Trax
Confirmed Sales Customer
5/29/2026
Paul Anderson was the nicest and best sales person I’ve ever worked with. The dealership is also very easy to buy from as well. Will be back many times in the future.
PAUL P
5/31/2026
We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
WICHITA FALLS, TX
KERRI N|2026 Buick Enclave
Confirmed Sales Customer
5/19/2026
Very professional and friendly
DREW D
5/20/2026
Thank you for the thoughtful review. We are glad to hear our team was both professional and friendly throughout your experience. Your support means a lot to us, and we hope to welcome you back again soon.
SANGER, TX
Joshua B|2025 Chevrolet Silverado 1500
Confirmed Service Customer
5/19/2026
Honestly I’m never coming back. Every time I bring my truck in (3 times now for a 2025 truck) nothing is resolved, your service department just says software updates, but nothing gets fixed. Some buttons have never worked, back window rattles like crazy but your service guys “can’t hear it”. You are a joke and if I had it to do all over again I would have got a Tundra. You sold me a crap truck and won’t fix it under warranty. This is my last GM vehicle ever and my last time dealing with James woods motors.
THOMAS HOOE
5/21/2026
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
HASLET, TX
Stephen H|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
5/19/2026
Krystal is always so friendly and helpful!!
KRYSTAL GIPSON
5/20/2026
hank you for the wonderful feedback about Krystal. We are happy to hear she continues to provide such friendly and helpful service during your visits. Your support is greatly appreciated, and we look forward to welcoming you back again soon.
HASLET, TX
Mr. J|2025 GMC Sierra 1500
Confirmed Service Customer
5/19/2026
They are very helpful.
THOMAS HOOE
5/20/2026
We truly appreciate your kind feedback. It is wonderful to know our team was helpful and attentive during your visit. We look forward to welcoming you back again in the future.
RHOME, TX
RANDALL C|2026 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
5/19/2026
As always Karen done an amazing job finding me the right vehicle and making sure I understood everything about the features on it. She makes purchasing a vehicle enjoyable which is not something I have experienced throughout the years and my many vehicle purchases.
KAREN K
5/20/2026
We truly appreciate your continued confidence in Karen. It is fantastic to hear she once again helped you find the right vehicle while making the entire purchase process enjoyable and easy to understand. Your thoughtful feedback means so much to us, and we hope you enjoy all the features of your new vehicle.
DECATUR, TX
DEREK M|2026 GMC Yukon XL 1500
Confirmed Sales Customer
5/29/2026
Tony Lara was very easy to work with. James Wood definitely earned more of my business in the future.
ANTONIO A
5/31/2026
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
JOSHUA, TX
William B|2019 Chevrolet Traverse
Confirmed Service Customer
5/29/2026
Quality care as usual
THOMAS HOOE
5/31/2026
Thank you for your feedback! We appreciate your support and hope to see you again soon.
SPRINGTOWN, TX
DAYTON N|2026 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
5/26/2026
Dealership was great Clay really helped me into a vehicle i was happy with
CLAYTON C
5/27/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
ODESSA, TX
JANICE E|2026 GMC Yukon
Confirmed Sales Customer
5/26/2026
Great
RANDY R
5/27/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at James Wood Chevrolet Buick GMC. If you have any further questions, please give us a call. We're always happy to help!
DECATUR, TX
JEFFREY W|2026 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
5/26/2026
Matt Garretson was awesome to work with. Communicative, honest, and upfront, what more could you ask for?
MATTHEW M
5/27/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
GODLEY, TX
Mr. A|2017 GMC 1500 Sierra
Confirmed Service Customer
5/27/2026
N/a
KRYSTAL GIPSON
5/29/2026
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
AURORA, TX
Mr. B|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
5/29/2026
Great Service
KRYSTAL GIPSON
5/31/2026
Thank you for your feedback! We appreciate your support and hope to see you again soon.
SPRINGTOWN, TX
GARRETT C|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
5/29/2026
Clean dealership and friendly people
LANDON L
5/31/2026
Hi, thank you for taking the time to leave a review for us at James Wood Chevrolet Buick GMC! We're looking forward to your next visit!
LUBBOCK, TX
RANDALL G|2026 GMC Sierra 1500
Confirmed Sales Customer
5/30/2026
Our salesman was very knowledgeable, helpful and professional. The sales manager worked tirelessly to make the numbers work including our trade value. We were treated with the upmost respect and professionalism possible.
NICHOLAS N
6/1/2026
Hi, we really appreciate your positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. We want to sincerely thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
WICHITA FALLS, TX
KENNETH R|2026 GMC Canyon
Confirmed Sales Customer
5/30/2026
Jason Culpepper made my purchase painless! Easiest truck purchase i ever done! Jason is great representative for your company!
JASON J
6/1/2026
Hello, we're happy to hear you had a great experience with our staff! We sincerely value your business and look forward to your next visit. Take care!
BULVERDE, TX
WILBURN E|2026 GMC Sierra 1500
Confirmed Sales Customer
5/29/2026
Great experience, Clay was very knowledgeable and friendly so was the person I signed final papers with. Sorry do not remember his name.
CLAYTON C
5/31/2026
Hi there, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. We sincerely value your business and look forward to your next visit. Take care!
DECATUR, TX
Kjirsten M|2023 GMC Acadia
Confirmed Service Customer
5/29/2026
Bob Miller is the sweetest and kindest person. He’s helped us find the perfect family vehicle.
THOMAS HOOE
5/31/2026
Hello, we're happy to hear you had such a positive experience with our staff! We sincerely value your business and look forward to your next visit. Take care!
NEWARK, TX
James L|2024 GMC Sierra 2500 HD
Confirmed Service Customer
5/29/2026
Excellent
THOMAS HOOE
5/31/2026
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
HASLET, TX
Mr. D|2024 GMC Sierra 2500 HD
Confirmed Service Customer
6/1/2026
Shawn Hooe is one of your best assets. He does his best to make things work for my satisfaction. In my opinion he should be getting Top dollar from this dealership. Every time I go in for service He is always swamped with work, why? Because every one want his help and are willing to wait until he is available.
THOMAS HOOE
6/3/2026
Thank you for your kind words! We're thrilled to hear that our staff consistently provides you with excellent service. We’ll be sure to pass along your feedback to him. We truly appreciate your continued trust in our team and look forward to serving you again soon!
DECATUR, TX
Doyle D|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
6/1/2026
Good service
BRYAN STANLEY
6/3/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
DECATUR, TX
Robert J|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
6/1/2026
Right when I pulled up I was greeted with a smile and told where to go, then was brought into the service writer area where everyone said hello, they asked my name and were very friendly and knowledgeable. I even asked for a hat and they brought me 2. Clean facility, amazing customer service. I will only get my truck serviced by them. I will recommend everyone I meet to do the same
THOMAS HOOE
6/3/2026
Thank you so much for your kind words! We're thrilled to hear you had a great experience and appreciate your recommendation. If there's anything else we can assist you with, don't hesitate to reach out!
SPRINGTOWN, TX
KENDAL G|2026 GMC Terrain
Confirmed Sales Customer
6/3/2026
Buying from James Wood Motors was a breeze. As a first time car buyer, I wanted to make sure I was getting the best deal and that I understood everything that came along with purchasing a vehicle. Paul was the salesman I worked with. He was patient and understanding, making sure all of my questions were answered because he knew this was a big decision for me. Everyone I spoke with was kind and helpful. I couldn’t have asked for a better experience as a first time car buyer!
PAUL P
6/5/2026
We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
WICHITA FALLS, TX
Chauncey L|2024 GMC Sierra 1500
Confirmed Service Customer
5/27/2026
Service advisor is excellent. Dustan
DUSTAN HARBOUR
5/29/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
DECATUR, TX
Julita C|2016 Buick Enclave
Confirmed Service Customer
5/30/2026
I’m happy always with the service, excellent job.
THOMAS HOOE
6/1/2026
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
DECATUR, TX
Jacob P|2025 GMC Sierra 1500
Confirmed Service Customer
5/31/2026
Got Oil change 30k service check on my AT4 1500 Krystal was great also got my window louvers secured thank you JW GMC this is great Dealership 👍
IRVING, TX
Colleen W|2023 GMC Yukon
Confirmed Service Customer
5/31/2026
with the service. Bryan Stanley was friendly, professional, and kept me informed throughout the process. The service was completed in a timely manner, and they performed a thorough inspection of my vehicle, explaining any recommendations clearly without applying pressure. The waiting area was clean and comfortable, and the entire experience was hassle-free. It's great to know my vehicle was serviced by knowledgeable technicians who paid attention to detail. I appreciate the excellent customer service and quality workmanship. I will definitely return for future maintenance and would recommend this dealership's service department to others.
BRYAN STANLEY
6/2/2026
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for your positive experience. Have a great day!
DECATUR, TX
Kelli L|2025 Chevrolet Suburban 1500
Confirmed Service Customer
6/1/2026
Great service!! Thank you!
BRYAN STANLEY
6/3/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
PARADISE, TX
Shannon J|2025 Chevrolet Silverado 1500
Confirmed Service Customer
6/3/2026
Service and facilities were excellent!
KRYSTAL GIPSON
6/5/2026
Thank you for your feedback! We appreciate your support and hope to see you again soon.
JUSTIN, TX
SHERRY N|2026 Chevrolet Traverse
Confirmed Sales Customer
6/3/2026
Very positive! Everyone was a pleasure to work with! Very low stress transaction, unusual for a vehicle purchase! Our salesman Matt was a champ!
MATTHEW M
6/5/2026
We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
BRIDGEPORT, TX
PAUL B|2026 Buick Envista
Confirmed Sales Customer
6/3/2026
It was nice. Both our salesman and finance were very good to work with. Not high pressure and informative.
DREW D
6/5/2026
We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
RHOME, TX
John G|2025 Chevrolet Express Passenger
Confirmed Service Customer
5/25/2026
Dealership did resolve my reported issue at least to best of their ability since it may be a GM defective design
DUSTAN HARBOUR
5/27/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
AURORA, TX
Artemio A|2024 GMC Terrain
Confirmed Service Customer
5/25/2026
It was quick
DUSTAN HARBOUR
5/27/2026
It is great to hear everything was done quickly and to your satisfaction! We look forward to your next visit! Take care!
SAINT JO, TX
STANLEY P|2026 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
6/1/2026
It was a pleasure doing business at James Wood Motors in Decatur Texas. There was no pressure to purchase and everyone was very helpful.
RANDY R
6/3/2026
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
KRUGERVILLE, TX
Robin R|2026 Buick Encore GX
Confirmed Service Customer
6/1/2026
Friendly staff
BRYAN STANLEY
6/3/2026
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
DALLAS, TX
JODY S|2026 GMC Terrain
Confirmed Sales Customer
6/3/2026
It was such a smooth process and Tyler G. Was so helpful and patient with me on what I wanted and didn’t try to just throw me into a car I didn’t really want.
JAMES J
6/5/2026
Hi, we're happy you found our staff very helpful during your experience here at James Wood Chevrolet Buick GMC! We sincerely value your business and look forward to your next visit. Take care!
WEATHERFORD, TX
Jerry A|2015 Chevrolet Tahoe
Confirmed Service Customer
6/3/2026
Excellent Service and staff
BRYAN STANLEY
6/5/2026
Thank you for your feedback! We appreciate your support and hope to see you again soon.
FORT WORTH, TX
Mark F|2020 GMC 1500 Sierra
Confirmed Service Customer
6/4/2026
Everything went well until you lost my keys and I had to get a loaner and make another trip back up there to get my truck.
DASON HOWARD
6/6/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
ARLINGTON, TX
CHRISTOPHER N|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
6/5/2026
Brandt was awesome, Rocco was awesome. Great buying experience.
ROCCO R
6/5/2026
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
DECATUR, TX
JEANNIE B|2026 GMC Sierra 1500
Confirmed Sales Customer
5/28/2026
Tyler Glaros was GREAT. We negotiated back and forth on the new vehicle and my trade-in via text and email. We finally arrived at a deal that I was very pleased with. After driving 4 hours to the dealership to sign documents and pick up my vehicle, everything went smooth and very quick. Tyler was very thorough and friendly. Dane, in Finance, also made the process easy. I will recommend Tyler and Dane (and James Wood dealership) to all my friends.
JAMES J
6/1/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
MT PLEASANT, TX
Sharlene C|2023 Chevrolet Colorado
Confirmed Service Customer
5/28/2026
Dason did an excellent job, getting our truck fixed. We appreciate all he does for us!
DASON HOWARD
6/1/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
SUNSET, TX
Brandon R|2025 Chevrolet Colorado
Confirmed Service Customer
5/28/2026
Great service as always! Keep up the great work!
BRYAN STANLEY
6/1/2026
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
BOYD, TX
Barbara S|2025 Chevrolet Equinox
Confirmed Service Customer
6/1/2026
Awesome
THOMAS HOOE
6/3/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
DECATUR, TX
BOBBIE G|2026 Chevrolet Tahoe
Confirmed Sales Customer
6/5/2026
Matt explained everything clearly, was patient and kind. He was patient and very personable. He took time show us how to navigate the computer system in the Tahoe and set some of our preferences. We felt comfortable with the system when we left.
MATTHEW M
6/6/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
VERNON, TX
Zachary O|2025 Buick Envista
Confirmed Service Customer
6/5/2026
Dason my Service Advisor…was very kind, informative…and excellent overall, throughout the entire experience!!
DASON HOWARD
6/6/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
DECATUR, TX
Maury J|2023 Chevrolet Silverado 1500
Confirmed Service Customer
6/5/2026
Friendly, Quick Service,
BRYAN STANLEY
6/6/2026
We're glad everything was completed quickly, with friendly service, and to your satisfaction! Thank you so much for your feedback! If you have any further questions, please give us a call. We're always happy to help!
SUNSET, TX
Audrey M|2025 Chevrolet Silverado 2500 HD
Confirmed Service Customer
6/6/2026
It took awhile but everything was done well
BRYAN STANLEY
6/7/2026
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
PARADISE, TX
Doug D|2026 GMC Sierra 1500
Confirmed Service Customer
6/6/2026
Great service
KRYSTAL GIPSON
6/7/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
WEATHERFORD, TX
MICHAEL C|2026 GMC Sierra 1500
Confirmed Sales Customer
6/6/2026
The best experience I have had purchasing a vehicle. I bought 2 in the last 2 weeks and it was smooth and stress free. Nick was so accommodating and made it extremely easy and both of the gentleman in finance were transparent and efficient. Won’t go anywhere else
NICHOLAS N
6/7/2026
Thank you for highlighting the team members who helped make your experience a great one! We truly value your business and look forward to welcoming you again soon.
SPRINGTOWN, TX
Verna P|2024 GMC Sierra 1500
Confirmed Service Customer
6/7/2026
Always a good experience at JWM’s. Bryan Stanley in service is always helpful and informative.
BRYAN STANLEY
6/8/2026
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
DECATUR, TX
STEVEN M|2026 GMC Acadia
Confirmed Sales Customer
6/10/2026
Joel was very patient and made sure I got what I wanted.
JOEL J
6/12/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
HASLET, TX
JOHN H|2026 Chevrolet Equinox
Confirmed Sales Customer
6/10/2026
Immediately got help from knowledgeable agent who went above and beyond to help us find the car that fit our needs
BILLY B
6/12/2026
Hi, we're so glad that we were able to go above and beyond your expectations! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
BURKBURNETT, TX
EDWARD P|2026 Chevrolet Trailblazer
Confirmed Sales Customer
6/10/2026
tyler mayfield and tyler, our new salesman knock it out of the park. they were fantastic throughout the whole process and i will guarantee i’ll be back for my next purchase.
JAMES J
6/12/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
PARADISE, TX
GREGORY L|2026 GMC Sierra 1500
Confirmed Sales Customer
6/19/2026
Good people.
MATTHEW M
6/13/2026
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
JUSTIN, TX
KRISTI L|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
6/15/2026
Randy Williams is an excellent salesman! Will definitely refer him and the dealership to all our friends & family. Everyone we came in contact with was very friendly and helpful.
RANDY R
6/17/2026
Hi, we really appreciate your wonderful review! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
SPRINGTOWN, TX
JEREMY L|2026 GMC Sierra 1500
Confirmed Sales Customer
5/29/2026
Rocko was awesome to deal with! He made it quick and painless as possible.
ROCCO R
5/31/2026
Hello, we're happy to hear you had an awesome experience with our staff! We sincerely value your business and look forward to your next visit. Take care!
FORT WORTH, TX
Robert A|2024 Chevrolet Silverado 1500
Confirmed Service Customer
5/29/2026
Polite and profesional service
JENNIFER WESTERLUND
5/31/2026
Hi, thank you for taking the time to leave a review for us at James Wood Chevrolet Buick GMC! We're looking forward to your next visit!
PARADISE, TX
Holly Z|2024 Chevrolet Equinox
Confirmed Service Customer
6/8/2026
It’s always a good experience. All the staff are always friendly and helpful. Brian kept me informed about what was going on.
BRYAN STANLEY
6/8/2026
Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
CHICO, TX
MICHAEL D|2026 Chevrolet Colorado
Confirmed Sales Customer
6/10/2026
Clay Estes at James Wood Chevrolet made it easy for us to get through the new car buying process. Above and beyond with his help getting me the military rebate. Excellent salesman, excellent guy!
CLAYTON C
6/12/2026
Hi, we're so glad that we were able to go above and beyond your expectations! Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
SUNSET, TX
Thomas C|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
6/12/2026
Issues finding cause of dead batteries! Finally tracked down recalls & fixed after a couple days
KRYSTAL GIPSON
6/14/2026
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
RHOME, TX
MELINDA H|2026 Chevrolet Traverse
Confirmed Sales Customer
6/12/2026
Karen Pattison made it great! She’s so knowledgeable and kind
KAREN K
6/14/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
PARADISE, TX
Trumanell B|2025 Chevrolet Traverse
Confirmed Service Customer
6/16/2026
This is my hometown, go-to dealership for service.
THOMAS HOOE
6/18/2026
Wow, reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
DECATUR, TX
Wade W|2025 GMC Sierra 2500 HD
Confirmed Service Customer
6/16/2026
Nate, Did a great job getting me checked in for the appointment. He was busy with a couple other clients but informed me of what was going on and informed me of how my vehicle was coming along. Waiting room was clean and temperature was comfortable
NATHANEL MILLER
6/18/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
MCKINNEY, TX
SHAWN C|2026 GMC Yukon
Confirmed Sales Customer
6/1/2026
Tyler was great! He took great care of us and was very knowledgeable about the vehicle we purchased.
JAMES J
6/3/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
DECATUR, TX
Jon C|2026 GMC Sierra 1500
Confirmed Service Customer
6/8/2026
Very good. Only suggestion would be someone should greet the customers in the bay I had to walk in to the office to talk to someone
DASON HOWARD
6/10/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
DECATUR, TX
JULIA K|2026 Chevrolet Trax
Confirmed Sales Customer
6/8/2026
Paul was great. Professional, kind, understood my goals.
PAUL P
6/10/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
BRIDGEPORT, TX
James K|2025 GMC Sierra 3500 HD
Confirmed Service Customer
6/10/2026
Bryan Stanley did great helping us.
BRYAN STANLEY
6/12/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
POOLVILLE, TX
Shirley D|2024 Buick Envista
Confirmed Service Customer
6/10/2026
Friendly staff and fast service.
KRYSTAL GIPSON
6/12/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
BOWIE, TX
RONALD A|2026 GMC Sierra 1500
Confirmed Sales Customer
6/11/2026
Very nice and helpful the sales person Paul Anderson made sugar I got $13,000 trade in for my old truck and I got a good deal on the new truck I will be back when it’s time to get a other new vehicle
PAUL P
6/13/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
NORTH RICHLAND HILLS, TX
SHAELEY B|2026 GMC Yukon
Confirmed Sales Customer
6/15/2026
Easy and simple flow didn’t take along time got what we
CLAYTON C
6/17/2026
We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
SPRINGTOWN, TX
Ashley R|2025 Chevrolet Equinox
Confirmed Service Customer
6/18/2026
Always great
THOMAS HOOE
6/19/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
FORT WORTH, TX
PETE R|2026 GMC Yukon XL 1500
Confirmed Sales Customer
5/28/2026
Very welcoming Clean Professional
PAUL P
6/1/2026
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
MESQUITE, TX
WESLEY B|2026 GMC Yukon XL 1500
Confirmed Sales Customer
5/28/2026
Karen was awesome! She helped us find the vehicle that fit us best and was great to work with. She worked with our schedule, is extremely knowledgeable, and did a great job of getting us set up in the new vehicle. I will be referring friends and family her way every opportunity I get.
KAREN K
6/1/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
KRUGERVILLE, TX
Lonnie D|2025 GMC Sierra 1500
Confirmed Service Customer
6/9/2026
It was a regular service appt
KRYSTAL GIPSON
6/10/2026
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
DECATUR, TX
Raymond P|2004 Chevrolet SSR
Confirmed Service Customer
6/9/2026
I had a roof honk alert and some years ago I had the dealership disable the automatic roof but it had come loose and so the alarm. I also had an engine warning light and the dealership @ great expense to me changed spark plugs and injectors but they do no apparently have the special tool to engage the roof and delivered the vehicle with a roof alarm.
BRYAN STANLEY
6/10/2026
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
DECATUR, TX
WILLIAM M|2026 GMC Yukon XL 1500
Confirmed Sales Customer
6/9/2026
Rocco was phenomenal! Everything went as smoothly as possible
ROCCO R
6/10/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
WOODWAY, TX
James L|2020 Chevrolet Equinox
Confirmed Service Customer
6/11/2026
Dason is always friendly and efficient.
DASON HOWARD
6/13/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
DECATUR, TX
Michael C|2026 GMC Sierra 1500
Confirmed Service Customer
6/22/2026
It was great and very fast
DUSTAN HARBOUR
6/25/2026
Hi, thank you for taking the time to leave a review for us at James Wood Chevrolet Buick GMC. We're looking forward to your next visit!
OLNEY, TX
Sharon J|2023 GMC Acadia
Confirmed Service Customer
6/22/2026
Everything was done that was requested, and the job was finished on time.
KRYSTAL GIPSON
6/25/2026
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
DECATUR, TX
JASMIN A|2026 GMC Yukon
Confirmed Sales Customer
6/3/2026
Our experience was great. Paul was patient and very knowledgeable and was able to answer all of our questions and made us feel welcome.
PAUL P
6/5/2026
Hi there, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. We sincerely value your business and look forward to your next visit. Take care!
ALTUS, OK
Wesley R|2019 GMC Acadia
Confirmed Service Customer
6/4/2026
I like the new text
KRYSTAL GIPSON
6/6/2026
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
FORESTBURG, TX
EDWARD E|2026 GMC Canyon
Confirmed Sales Customer
6/4/2026
Best car buying experience I have ever had! I worked with Rocco on the purchase of my new AT4, and he was absolutely fantastic. He was knowledgeable, honest, and there was absolutely zero high-pressure sales tactic.
ROCCO R
6/6/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
PARADISE, TX
Daniel O|2026 GMC Sierra 1500
Confirmed Service Customer
6/11/2026
Had to take my new truck in for some minor body work. It was quick and painless with good communication. I will use them again in the future
MATTHEW SMITH
6/13/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
ALVORD, TX
Phillip B|2025 Chevrolet Silverado 1500
Confirmed Service Customer
6/11/2026
Everything went great. Personal were friendly and knowledgeable
BRYAN STANLEY
6/11/2026
Thank you for your kind review about our staff! We hope to be of service to you again in the future. Take care!
BOYD, TX
MELISSA G|2024 GMC Yukon XL 1500
Confirmed Sales Customer
6/12/2026
Karen went above and beyond to make my experience a great one!
KAREN K
6/14/2026
Hi, we're so glad that we were able to go above and beyond your expectations! We sincerely value your business and look forward to your next visit!
SPRINGTOWN, TX
Danny S|2026 GMC Sierra 1500
Confirmed Service Customer
6/18/2026
great service dept nice people great service dept person
THOMAS HOOE
6/18/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
WICHITA FALLS, TX
Lauren M|2023 Chevrolet Tahoe
Confirmed Service Customer
6/25/2026
Always a great experience with Shawn and everyone else at James Wood!
THOMAS HOOE
6/27/2026
Thank you for your kind words! We're thrilled to hear that our staff consistently provides you with excellent service. We’ll be sure to pass along your feedback to him. We truly appreciate your continued trust in our team and look forward to serving you again soon!
JUSTIN, TX
HAROLD H|2026 GMC Sierra 1500
Confirmed Sales Customer
6/3/2026
This is my fourth vehicle purchased from James Woods, and my second from Clay Estes. Clay was very helpful in finding the vehicle I wanted with no pressure. He is an excellent person to work with, and James Woods is a great place to buy a vehicle. I highly recommend both for your next vehicle purchase.
CLAYTON C
6/5/2026
Hi, we really appreciate your wonderful review! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
WEATHERFORD, TX
KEVIN K|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
6/10/2026
Rocco and finance team did an excellent job my new GMC purchase. I’ve been a customer at Jerry’s for years and switched to James Woods due to a trustworthy, and former sales person in Jennifer and Laney Loesch. They suggested Rocco and the Loesch’s suggestion was right and Rocco fit my style of salesman.
ROCCO R
6/12/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
TYLER, TX
TOMAS G|2026 GMC Canyon
Confirmed Sales Customer
6/17/2026
Joel was great and patient with me!
JOEL J
6/18/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
FORT WORTH, TX
Harold K|2023 GMC Sierra 3500 HD
Confirmed Service Customer
6/26/2026
Good
THOMAS HOOE
6/28/2026
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
PARADISE, TX
Greg D|2019 GMC 1500 Sierra
Confirmed Service Customer
6/26/2026
When I arrived at the dealership, I was quickly greeted by my service agent Brian Stanley. He took down the requirements I needed to service my truck. While I waited, I was in a nice clean waiting room and my truck was taken care of quickly and efficiently. Brian kept me abreast of the status of my truck and I was taken care of properly. Thanks
BRYAN STANLEY
6/28/2026
Thank you for your feedback! We strive to ensure all our clients have a comfortable and stress-free experience with us. We appreciate you taking the time to share your thoughts and are thrilled to know how we did. We look forward to assisting you again in the future. Take care!
HASLET, TX
CLINTON P|2026 Buick Envista
Confirmed Sales Customer
6/26/2026
I love all the people at James Wood Motors! Drew Ward is an excellent sales person who is very knowledgeable and helped me through the process. Rusty Ford was super helpful in gett8ng me in touch with Drew, and they both made the process easy and stress free! THANKS TO EVERYONE!
DREW D
6/28/2026
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
DECATUR, TX
JEFFREY I|2026 Chevrolet Tahoe
Confirmed Sales Customer
6/15/2026
Best car buying experience ever. Never felt rushed, pressured, or that the wool was being pulled over my eyes. From my sales rep to finance manager, they absolutely crushed it. You will get all my business moving forward.
JOEL J
6/17/2026
Hi, we really appreciate your positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. We want to sincerely thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
SOUTHLAKE, TX
Jody J|2014 Chevrolet 1500 Silverado
Confirmed Service Customer
6/18/2026
Excellent service, as always. I waited for the service this time. Nate kept updated on the truck and informed me of the need for other repairs and ordered the parts. The new updated customer service lounge is very nice and comfortable. Thank you for the fast, friendly, and reliable service.
NATHANEL MILLER
6/20/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
BOYD, TX
Mickie W|2009 Chevrolet Silverado
Confirmed Service Customer
6/21/2026
Initially there were some communication issues with the first person who I dealt with. Once my regular service guy got back, things were much smoother. I was kept up to date and better informed on what was going on. Biggest problem was not being able to get a loaner for the 2 weeks my truck was unavailable.
THOMAS HOOE
6/23/2026
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
RHOME, TX
TROY H|2026 Chevrolet Traverse
Confirmed Sales Customer
6/21/2026
Our experience with Rocco was great from start to finish.
ROCCO R
6/23/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
DALLAS, TX
GEORGE S|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
6/21/2026
I really enjoyed Clay he did an amazing job helping me with everything I needed. he was not pushy and did not try to force anything on me. it was a relaxed car buying experience. He also helped my wife with learning all about the vehicle we purchased
CLAYTON C
6/23/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
BEGGS, OK
MARK J|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
6/25/2026
The easiest car buying experience I have ever had. Billy and the whole team were great!
BILLY B
6/26/2026
Thank you for sharing your journey with us! We are absolutely delighted that your visit was such a positive one. Your support keeps our team motivated, and we're ready to help whenever you need us next.
AUBREY, TX
Mr. B|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
6/29/2026
Was taken care of quickly and communicated with during the process.
KRYSTAL GIPSON
7/1/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
RHOME, TX
JIMMIE H|2026 GMC Sierra 1500
Confirmed Sales Customer
6/8/2026
Billy Balderas was kind and very helpful in finding me a vehicle. He searched all the options. From finding my new truck to showing me how everything worked he was very helpful. I also appreciated the fact that I was contacted to find out if everything was satisfactory and if I needed any help or had questions. The financial end went smoothly and every step explained. Our vehicles have come from this dealership for many years so I can also say the service department is top notch.
BILLY B
6/10/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
DECATUR, TX
TODD B|2026 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
6/20/2026
It was great experience working with the entire sales team. They made my purchase very simple and painless. Will be back to do more business in the future.
RANDY R
6/21/2026
Thank you for taking the time to leave us a review. Customer satisfaction remains our highest priority, and we're thrilled to know you had a positive experience. We look forward to welcoming you back whenever you need us.
SALADO, TX
DOUGLAS B|2026 GMC Sierra 1500
Confirmed Sales Customer
6/27/2026
Both the sales rep., Matt Garrets and the financial rep., Dane Shelton, treated us with the utmost respect and hospitality. After not having a very positive experience at theGMC dealer in my home town, I had a great experience at James Wood Motors in Decatur.
MATTHEW M
6/28/2026
Hi there, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. We sincerely value your business and look forward to your next visit. Take care!
WEATHERFORD, TX
Mrs. D|2026 Chevrolet Equinox
Confirmed Service Customer
6/28/2026
We always have fast efficient and friendly service at James wood motors. Shawn is the best.
THOMAS HOOE
6/30/2026
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
BOWIE, TX
ANGELA B|2026 GMC Yukon
Confirmed Sales Customer
6/30/2026
We just purchased our second Yukon from James Wood, and it definitely won't be our last! We live about five hours away, and the drive is absolutely worth it. From sales to finance, every person we worked with went above and beyond to make the experience exceptional. Everyone was friendly, knowledgeable, and professional from start to finish. At no point did we feel pressured or uncomfortable—a refreshing change from what can often be a stressful car-buying experience. James Wood is the perfect example of genuine small-town customer service. They truly care about their customers, and it shows in everything they do. They set the standard for what every dealership should strive to be. We'll gladly make the five-hour drive again when it's time for our next vehicle!
DEREK D
7/1/2026
Congratulations on your new vehicle, Angela! We're so glad that we were able to go above and beyond your expectations! Our staff is committed to providing each of our clients with the best automotive experience! If you have any further questions, please give us a call. We're always happy to help!
MIDLAND, TX
Jerry L|2025 GMC Sierra 1500
Confirmed Service Customer
3/25/2026
Quick, professional, very respectful, and listened.
SAMUEL LARA
3/26/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at James Wood Chevrolet Buick GMC. If you have any further questions, please give us a call. We're always happy to help!
DECATUR, TX
MICAH D|2026 GMC Sierra 1500
Confirmed Sales Customer
3/25/2026
Great! The sales manager was very knowledgeable and helpful throughout the experience.
DEREK D
3/26/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
CORINTH, TX
MELVIN S|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
3/25/2026
It was easy, and very enjoyable.
RANDY R
3/26/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at James Wood Chevrolet Buick GMC. If you have any further questions, please give us a call. We're always happy to help!
DECATUR, TX
JULIO O|2026 Chevrolet Tahoe
Confirmed Sales Customer
6/23/2026
Great customer service and a pleasure to do business with.
DREW D
6/24/2026
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
SWEETWATER, TX
Tim O|2025 Chevrolet Tahoe
Confirmed Service Customer
6/23/2026
Krystal Gipson excellent staff agent. excellent service. Great experience
KRYSTAL GIPSON
6/24/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
WEATHERFORD, TX
MARCELINO A|2026 Chevrolet Traverse
Confirmed Sales Customer
6/26/2026
Nick torres was awesome all way from beginning to end of sale. He explained everything and answer all our questions
NICHOLAS N
6/27/2026
Hello, we're happy to hear you had such a positive experience with our staff! We sincerely value your business and look forward to your next visit. Take care!
FORT WORTH, TX
MATTHEW W|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
6/30/2026
Overall great service and care.
JAMES J
7/1/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
ALVORD, TX
Greta L|2024 Chevrolet Silverado 1500
Confirmed Service Customer
7/3/2026
Excellent!
BRYAN STANLEY
7/5/2026
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
CHICO, TX
Blake D|2023 Chevrolet Traverse
Confirmed Service Customer
7/3/2026
Took a lot longer then expected and the gentleman that came to talk to me was very rude
BRYAN STANLEY
7/5/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
DECATUR, TX
AMANDA S|2026 Chevrolet Traverse
Confirmed Sales Customer
6/25/2026
Bob was amazing from the time we walked in to the time we left. We told him exactly what we wanted and could afford and he worked with us to get it where we needed it.
BOBBY B
6/26/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
FORT WORTH, TX
MARTIN A|2026 Chevrolet Trax
Confirmed Sales Customer
6/28/2026
Excellent salesman and made buying easy and fast.
DEREK D
6/29/2026
Hello, we're happy to hear you had such a positive experience with our staff! We sincerely value your business and look forward to your next visit. Take care!
SPRINGTOWN, TX
CHARLES O|2026 GMC Sierra 1500
Confirmed Sales Customer
6/29/2026
Wonderful experience. Joel was incredible
JOEL J
7/1/2026
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
FORT WORTH, TX
Joel L|2018 GMC 1500 Sierra
Confirmed Service Customer
7/1/2026
Bryan was my service advisor and he listen to my problem and found the issue the first time and was ready the same day!
BRYAN STANLEY
7/2/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
ALVORD, TX
BRENDA P|2026 Buick Envision
Confirmed Sales Customer
7/3/2026
Tony was a great help we really felt comfortable with him and easy to Talk with.
ANTONIO A
7/4/2026
Hello, we're happy to hear you had a great experience with our staff! We sincerely value your business and look forward to your next visit. Take care!
BRIDGEPORT, TX
SHAUN R|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
7/4/2026
I am 60 years old and have never had a more pleasurable experience. Derek Ward was the perfect combination of great product acknowledge, and not being a typical pushy salesman. The whole dealership was great. But Derik was a rockstar. I will be returning to James Wood. And 99% of the reason is because of Derik.
DEREK D
7/5/2026
Hi, we're happy you found our staff to be so supportive during your experience here at James Wood Chevrolet Buick GMC! We sincerely value your business and look forward to your next visit. Take care!
VALLEY VIEW, TX
JOHN V|2026 GMC Sierra 3500 HD
Confirmed Sales Customer
7/4/2026
whole deal start to finish took only 3 hours
ROCCO R
7/5/2026
Thank you for your feedback! We appreciate your support and hope to see you again soon.
BLUE RIDGE, TX
Cody W|2023 Chevrolet Colorado
Confirmed Service Customer
7/4/2026
Always top notch service
DASON HOWARD
7/5/2026
Thank you for your feedback! We appreciate your support and hope to see you again soon.
RHOME, TX
CHRISTOPHER S|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
6/24/2026
Great truck purchase
CLAYTON C
6/25/2026
We truly appreciate your kind rating and feedback. Knowing that we delivered a great experience is incredibly rewarding for our team. Please let us know if there's anything we can do to help with your vehicle in the future.
WEATHERFORD, TX
Jeffrey K|2010 Chevrolet Equinox
Confirmed Service Customer
6/30/2026
Bryan Stanley and the James Wood service team are always professional and pleasant to work with.
BRYAN STANLEY
7/2/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
SAGINAW, TX
David T|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
7/2/2026
Great experience as always!
BRYAN STANLEY
7/3/2026
Hi, we are very happy we could provide you always with a great experience! If you have any further questions, please give us a call. We're always happy to help!
DECATUR, TX
RYAN T|2026 Chevrolet Traverse
Confirmed Sales Customer
7/2/2026
My blinker didn’t work on my brand new car off the lot. Everything else was fine. Great people. Bad checks on vehicles leaving the dealership.
PAUL P
7/3/2026
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
ARLINGTON, TX
Jody J|2014 Chevrolet 1500 Silverado
Confirmed Service Customer
7/5/2026
Excellent service. Bryan was so knowledgeable and helpful with my truck repairs. Work was completed early which included a wash. Cashier was friendly and helpful with all my coupons. I worked for a Chevrolet dealership for many years and I can honestly say that James Wood Chevrolet in Decatur is the best dealership I have ever visited. Thank you, again for the great service.
BRYAN STANLEY
7/6/2026
Thank you so much for recognizing our hard work and taking the time to drop us this awesome review!
BOYD, TX
Mrs. H|2018 GMC 1500 Sierra
Confirmed Service Customer
7/5/2026
Aside from having to spend so much money on my 2018 GMC Sierra, Crystal Gipson (Service) made all other aspects of this experience painless and seamless! Her professionalism is top-notch but she is a wonderful “people person” and got my repairs done with extreme efficiency and speed! Thank you, Crystal, for getting the job done so quickly!
KRYSTAL GIPSON
7/6/2026
It means a lot to have our team's hard work recognized. We take immense pride in delivering outstanding service, and your review motivates us to keep raising the bar. Thank you for choosing us!
CHICO, TX
CHAD E|2026 GMC Sierra 1500
Confirmed Sales Customer
7/5/2026
I made my first purchase from Clay Estes at James Woods in early 2023. We handled the entire transaction over the phone since I live four hours from the dealership, and the experience couldn't have been easier. Fast forward to 2026, and when it was time for another truck, I immediately remembered the outstanding service Clay provided during my first purchase. Making the eight-hour round trip was an easy decision because I knew I would be working with someone I could trust. Clay is personable, friendly, and genuinely takes care of his customers. He makes the entire buying process simple, straightforward, and completely hassle-free, no games, no nonsense, just exceptional customer service. When I'm ready for my next new truck, there's no doubt in my mind who I'll be calling. Clay has earned my business, and I highly recommend him to anyone looking for an honest, enjoyable vehicle-buying experience.
CLAYTON C
7/6/2026
Your trust in our team is the highest compliment we could receive. Thank you for taking the time to share your experience with the community. Please reach out whenever we can be of service.
WALLER, TX
Jacqueline M|2026 Buick Enclave
Confirmed Service Customer
6/23/2026
James Wood Motors always takes care of all My Vehicle needs. Whether it’s purchasing a new car or serving my vehicles. I always get Excellent Customer Service! I wouldn’t go anywhere else!
BRYAN STANLEY
6/24/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
BOWIE, TX
THOMAS A|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
6/23/2026
Quick and excellent service
STEVE S
6/24/2026
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
WICHITA FALLS, TX
Paul V|2016 Chevrolet 2500HD Silverado
Confirmed Service Customer
6/29/2026
Dustan was my service advisor and he got me in and out quickly.
DUSTAN HARBOUR
6/30/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
DENTON, TX
John E|2024 GMC Sierra 3500 HD
Confirmed Service Customer
7/1/2026
No
JENNIFER WESTERLUND
7/2/2026
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
SUNSET, TX
MAURY M|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
7/1/2026
As always, Drew did a great job of showing us all of the options and made the buying experience easy.
DREW D
7/2/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
SUNSET, TX
Bobby P|2025 GMC Sierra 1500
Confirmed Service Customer
7/1/2026
Great customer service. Really appreciate you guys
THOMAS HOOE
7/2/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
AZLE, TX
LAUREN C|2026 GMC Terrain
Confirmed Sales Customer
7/1/2026
Rocco made this process quick and painless. He communicated quickly and was so helpful. From start to finish it was a wonderful experience.
ROCCO R
7/2/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
KOUNTZE, TX
JACOB P|2026 GMC Sierra 1500
Confirmed Sales Customer
7/7/2026
Definitely one of the best car buying experiences my family has had. Matt Garretson was great, no pressure, no non sense. I can't recommend both Matt and James Wood GMC enough.
MATTHEW M
7/8/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
SEAGOVILLE, TX
James M|2024 GMC Sierra 1500
Confirmed Service Customer
7/1/2026
Perfect
KRYSTAL GIPSON
7/2/2026
Thank you for the wonderful support and feedback! We’re so glad we could help, and we look forward to taking care of you again in the future.
DECATUR, TX
David W|2024 Chevrolet Silverado 1500
Confirmed Service Customer
7/6/2026
Shawn was wonderful got everything done in and out really quick
THOMAS HOOE
7/7/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
RHOME, TX
Theresa B|2024 GMC Terrain
Confirmed Service Customer
7/8/2026
No complaints except my rewards points have not been added to my account
DUSTAN HARBOUR
7/9/2026
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
Haslet, TX
Cheryl R|2026 Buick Enclave
Confirmed Service Customer
7/8/2026
Excellent service and care - had a very pleasant experience - unlike any I've had elsewhere.
BRYAN STANLEY
7/9/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
DECATUR, TX
Rollie B|2024 GMC Sierra 2500 HD
Confirmed Service Customer
7/9/2026
There was an issue with my 2024 GMC 2500 pick up. I stopped James Wood service department and they were able to check it out in less than 30 minutes. The service staff was Avery knowledgeable, friendly and professional. I believe they are Best In Class at what they do.
KRYSTAL GIPSON
7/10/2026
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
DECATUR, TX
John E|2026 Chevrolet Trailblazer
Confirmed Service Customer
7/9/2026
Everyone was excellent in
THOMAS HOOE
7/9/2026
Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
DECATUR, TX
Herbert A|2026 Chevrolet Corvette Stingray
Confirmed Service Customer
7/9/2026
Responsive, helpful service writer and rest of maintenance staff, including clerks and other support staff.
DUSTAN HARBOUR
7/9/2026
Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
ARGYLE, TX
Trayce L|2025 Buick Envision
Confirmed Service Customer
7/9/2026
Dason is always personable, very helpful and informative
DASON HOWARD
7/10/2026
Thank you for your kind words! We're thrilled to hear that our staff consistently provides you with excellent service. We’ll be sure to pass along your feedback to him. We truly appreciate your continued trust in our team and look forward to serving you again soon!
AURORA, TX
Michael G|2026 GMC Sierra 3500 HD
Confirmed Service Customer
7/4/2026
Fast and friendly
DASON HOWARD
7/5/2026
Hi, thank you for taking the time to leave a review for us at James Wood Chevrolet Buick GMC. We're looking forward to your next visit!
FREDERICKSBRG, TX
Brad L|2026 Chevrolet Silverado 1500
Confirmed Service Customer
7/8/2026
Crystal Gibson is very courteous and professional
KRYSTAL GIPSON
7/9/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
NEWARK, TX
Robert R|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
7/8/2026
Recently I placed my '20 Silverado Crew Cab Texas Edition Z71 in the service department at James Wood Motors in Decatur for routine maintenance. I had previously set up an appointment with my service manager, Mr. Bryan Stanley. Bryan was ready and expecting me the morning I dropped off my Truck with him. His notes reflected exactly what services I was needing. My transmission was flushed with all new fluid. They replaced the trans filter and reprogrammed the Transmission Control Module. Now my transmission shifts smooth again, like the day I bought my truck. Next up my mechanic replaced all four tire pressure wheel sensors and programmed them to my truck. Lastly, I needed my left tail, turn, stop lamp assembly replaced as I had damaged the original. My mechanic swapped out the lamp assembly and zip tied the wire harness in place. Mr. Bryan Stanley checked my truck to ensure that everything had been completed right and had my truck washed before calling me for pick up. Mrs. Christa helped collect my payment for services rendered and also assist with my loaner vehicle which was very nice to drive while my truck was being serviced. The kind people at James Wood Motors in Decatur, Texas keep me coming back for more. If you have never tried doing business with James Wood Motors in Decatur, well neighbor, you should. You are missing out on honest, credible individuals whose work you can trust, and people who care about your experience. Bring your GM product to James Wood Motors today for real honest hometown service. Tell them Rob sent you!!
BRYAN STANLEY
7/9/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
DECATUR, TX
John T|2026 Chevrolet Equinox
Confirmed Service Customer
7/8/2026
Scheduling was easy, my service advisor was great. Recognized my totes needed to be rotated with my oil change and recommended that. I was in, out and it took just a moment out of my day.
BRYAN STANLEY
7/9/2026
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
RHOME, TX
Donald D|2024 GMC Yukon
Confirmed Service Customer
7/23/2026
Appointment time meant and completed and checking found nail in a tire and fixed it.
DUSTAN HARBOUR
7/25/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
GRANBURY, TX
Brandon T|2021 Chevrolet 2500HD Silverado
Confirmed Service Customer
6/29/2026
Always top notch service! Dason Howard (Service Advisor) always goes above and beyond to make sure you’re taken care of!
DASON HOWARD
7/1/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
PARADISE, TX
Randy E|2023 Chevrolet Equinox
Confirmed Service Customer
6/29/2026
Everything was good. Shawn Hooe is very good at his job.
THOMAS HOOE
7/1/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
DECATUR, TX
Mrs. A|2021 Chevrolet Equinox
Confirmed Service Customer
6/29/2026
The most important thing for me when I buy a car is the service department. The service department has always been friendly and professional.
BRYAN STANLEY
6/30/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
BRIDGEPORT, TX
Bradley O|2023 GMC Sierra 2500 HD
Confirmed Service Customer
7/2/2026
Great service! Great loaner vehicle!
NATHANEL MILLER
7/3/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at James Wood Chevrolet Buick GMC. If you have any further questions, please give us a call. We're always happy to help!
NEWARK, TX
THOMAS S|2026 GMC Canyon
Confirmed Sales Customer
7/7/2026
I’m 80 years old and I’ve obviously bought several vehicles over the years. This was the finest experience I’ve ever had to just move in and buy a vehicle and move through the process to where you drive the vehicle out very impressive.
BOBBY B
7/8/2026
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
SANGER, TX
Lydia A|2013 Buick Enclave
Confirmed Service Customer
7/9/2026
We have been a James Wood client for over twenty years and our service tech Brian has been our service tech and is the best through all the years.
BRYAN STANLEY
7/10/2026
Thank you for your kind words! We’re thrilled to hear that our staff has earned your trust and continues to provide excellent service. We truly appreciate your continued support. If you ever need anything, we’re always here to help!
FORT WORTH, TX
John C|2023 GMC Sierra 1500
Confirmed Service Customer
7/22/2026
Had the transmission oil and filter changes. It was more expensive than I thought it would be but the service was excellent.
BRYAN STANLEY
7/23/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
DECATUR, TX
Mr. R|2026 GMC Acadia
Confirmed Service Customer
7/22/2026
It’s always great service when I go there
KRYSTAL GIPSON
7/23/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at James Wood Chevrolet Buick GMC. If you have any further questions, please give us a call. We're always happy to help!
DECATUR, TX
Elke I|2025 Chevrolet Trax
Confirmed Service Customer
7/9/2026
No long waiting time and clean good work
DUSTAN HARBOUR
7/10/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
DECATUR, TX
THOMAS D|2026 GMC Yukon
Confirmed Sales Customer
7/9/2026
I spoke with Paul Anderson 2 weeks before I actually made it to the dealership and it was like clockwork that I showed up and he had the exact vehicle I wanted ready on the lot for me!
PAUL P
7/10/2026
Thank you for sharing your positive experience! We're thrilled to hear that our staff provided excellent service. We truly appreciate your feedback and look forward to serving you again!
WEATHERFORD, TX
Kathy S|2024 GMC Terrain
Confirmed Service Customer
7/9/2026
Very professional
BRYAN STANLEY
7/10/2026
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
SUNSET, TX
Robert E|2026 GMC Sierra 3500 HD
Confirmed Service Customer
7/9/2026
They did a great job and took care of everything quickly
DASON HOWARD
7/10/2026
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out. We’re always happy to assist!
SPRINGTOWN, TX
ROBERT B|2026 GMC Canyon
Confirmed Sales Customer
7/9/2026
Everyone was polite kind and helpful
RANDY R
7/10/2026
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
DECATUR, TX
Stan S|2017 Chevrolet Equinox
Confirmed Service Customer
7/21/2026
Byran Stanley has taken care of me twice during the last 2 months. In June I realized the Silverado oil life was less than 20% a couple of days before leaving on a 2000 mile trip. Went in early the next day, told him what was needed and he had me in and out in less than an hour. Then beginning in July the Equinox started presenting some service notices when started and doing some really strange minor things. Planning to leave on a trip in a couple of days, I again took it in early on July 10. Bryan and I visited about what was happening. Took a while, but he let me know that a weak battery still under warranty was the source of all the issues. No little gremlins surfaced during the trip. Bryan, thanks for taking care of my vehicles.
BRYAN STANLEY
7/22/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
DECATUR, TX
Mr. F|2025 GMC Sierra 1500
Confirmed Service Customer
7/25/2026
Excellent
DUSTAN HARBOUR
7/27/2026
Thank you for taking the time to leave us a review. Customer satisfaction remains our highest priority, and we're thrilled to know you had a positive experience. We look forward to welcoming you back whenever you need us.
FORT WORTH, TX
JOHN P|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
6/22/2026
Awesome
ROCCO R
6/25/2026
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
FT WORTH, TX
CHERYL K|2026 GMC Yukon
Confirmed Sales Customer
6/30/2026
We had excellent service. Clay Estes went above and beyond to help us get exactly what we wanted.
CLAYTON C
7/2/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
LELIA LAKE, TX
Judy M|2019 Chevrolet Traverse
Confirmed Service Customer
6/30/2026
My service tech is the greatest! Customer service means everything. Thanks Shawn Hooe for always taking excellent care of me and my car.
THOMAS HOOE
7/1/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
DECATUR, TX
DOUGLAS K|2026 GMC Sierra 3500 HD
Confirmed Sales Customer
7/1/2026
Straight to the point. No bs Great experience
ROCCO R
7/2/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at James Wood Chevrolet Buick GMC. Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
PONDER, TX
JOHN F|2026 GMC Yukon
Confirmed Sales Customer
7/2/2026
Great experience. Smooth, responsive and professional.
KAREN K
7/3/2026
Thank you for the great feedback! Our team is committed to making every visit a positive one, and it's rewarding to hear that your experience reflected that commitment. We look forward to seeing you again down the road.
GUNTER, TX
Joe E|2020 Chevrolet Traverse
Confirmed Service Customer
7/2/2026
Always great service and competitive pricing. Shawn always takes good care of my vehicles and keeps me well informed of what is needed. I’ve taken my vehicles to James Woods for many years and have always been satisfied with their service.
THOMAS HOOE
7/3/2026
Your confidence in our team means a great deal to us. We're happy to know you had a positive experience, and we appreciate you taking the time to share your thoughts. Please reach out anytime we can be of assistance.
PARADISE, TX
James G|2021 Chevrolet Corvette
Confirmed Service Customer
7/23/2026
Bryan was great. Got in early took about an hour.
BRYAN STANLEY
7/25/2026
Thank you for sharing your positive experience! We're thrilled to hear that our staff provided excellent service. We truly appreciate your feedback and look forward to serving you again!
ALVORD, TX
Peter G|2026 Chevrolet Equinox EV
Confirmed Service Customer
7/27/2026
Another excellent service visit. I was scheduled for 8am but arrived 10 minutes early. Shawn came right out - greeted me by name and directed me to the lounge where hot coffee was waiting. My Chevy Equinox EV was serviced for my 15,000 mile checkup and returned with a quality car wash in under 1hour - all covered by the warranty. Top marks for the car and service provided.
THOMAS HOOE
7/30/2026
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
SPRINGTOWN, TX
Rick R|2013 GMC 1500 Yukon XL
Confirmed Service Customer
7/3/2026
Did a good job
KRYSTAL GIPSON
7/5/2026
Thank you for your feedback! We appreciate your support and hope to see you again soon.
AZLE, TX
FOREST S|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
7/8/2026
Outstanding. Paul Anderson went above and beyond.
PAUL P
7/10/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
HASLET, TX
CHRISTOPHER G|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
7/8/2026
Great communication between Matt and I...It would've been a 5 star if I didn't have to wait around on Finance dept (2+ hours) due to them being backed up.
MATTHEW M
7/9/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
SPRINGTOWN, TX
John H|2008 GMC Sierra
Confirmed Service Customer
7/22/2026
Shawn Hoe, at James wood in Decatur is without doubt the best service adviser ever, the tecs do a great job as well, I was just a small bit disappointed this time, the tecs, let grease and oil on the seat covers, and apparently had put something in the back floorboard that left an oil spot on the carpet there was also tape residue on the dash from where they had worked on the A/C controls. it would have been nicer had they cleaned up after themselves.
THOMAS HOOE
7/23/2026
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
SUNSET, TX
Zachary S|2025 Chevrolet Traverse
Confirmed Service Customer
7/27/2026
Perfect as always! Our sales person Karen Pattison was amazing as always. Ruben in finance is amazing as well. We always have a great experience when working with your team.
DASON HOWARD
7/28/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
SANGER, TX
Judy A|2025 GMC Terrain
Confirmed Service Customer
7/27/2026
I appreciate the friendliness of everyone. I always work with Dayson in service he has always gone above and beyond to help when I need it. Answers my questions and takes care of my vehicle when I have a concern. This last visit I told him that my automatic crash brake system was showing error and he immediately had it looked at at and turns out there was something going on with the sensor. Thank you for taking care of that matter.
DASON HOWARD
7/28/2026
Hi, we're so glad that we were able to go above and beyond your expectations! Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
SUNSET, TX
Jason E|2020 Chevrolet 2500HD Silverado
Confirmed Service Customer
7/27/2026
No pressure, good customer service
BRYAN STANLEY
7/28/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at James Wood Chevrolet Buick GMC. Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
CHICO, TX
KELLY B|2026 Chevrolet Silverado 3500HD
Confirmed Sales Customer
7/7/2026
Clay is great!!!! Some of the other stuff was not so good
CLAYTON C
7/8/2026
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
BRIDGEPORT, TX
CHARLES P|2026 Chevrolet Equinox
Confirmed Sales Customer
7/7/2026
Overall, the experience was good. I never felt pressured or not purchasing a vehicle beyond my price range. The only criticism is that the process took a very long time.
PAUL P
7/8/2026
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
RUNAWAY BAY, TX
MARK P|2026 GMC Yukon
Confirmed Sales Customer
7/7/2026
Clay Estes got the deal done !
CLAYTON C
7/8/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
IOWA PARK, TX
Alexis J|2021 GMC Yukon
Confirmed Service Customer
7/24/2026
Communication was clear and efficient. Vehicle was clean and ready when promised. Had it towed from 30 miles away to specifically have the service I did from these employees. Always a pleasant experience.
KRYSTAL GIPSON
7/26/2026
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
HASLET, TX
Randall H|2024 Chevrolet Silverado 1500
Confirmed Service Customer
7/24/2026
Krystal is always helpful and pleasant…she’s one of a kind
KRYSTAL GIPSON
7/26/2026
Thank you for your kind words! We're thrilled to hear that our staff consistently provides you with excellent service. We’ll be sure to pass along your feedback to her. We truly appreciate your continued trust in our team and look forward to serving you again soon!
DECATUR, TX
Clifford N|2019 Chevrolet 2500HD Silverado
Confirmed Service Customer
7/24/2026
All went well I got there early and they took care of the issue while I waited as expected
BRYAN STANLEY
7/26/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
AZLE, TX
Zachary D|2025 GMC Sierra 2500 HD
Confirmed Service Customer
7/24/2026
Always a great experience.
KRYSTAL GIPSON
7/26/2026
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
DECATUR, TX
Barry L|2026 GMC Yukon
Confirmed Service Customer
7/29/2026
On time start. On time finish. While I waited. Perfect.
KRYSTAL GIPSON
7/31/2026
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
TROPHY CLUB, TX
James D|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
7/25/2026
Dustan Harbour was the Service Tech for my visit this day. As always, he made the process quick and easy.
DUSTAN HARBOUR
7/27/2026
Thank you for your thoughtful review. Providing exceptional service to every customer is always our goal, and we're pleased to know we met your expectations. If any questions come up, we're always here to help.
RHOME, TX
Shelby L|2024 GMC Terrain
Confirmed Service Customer
7/29/2026
It is nice to have trust in your Service Department at a dealership. I left my wallet in my glove box while getting routine maintenance performed on my car and I was concern that someone might move it or take it. So I called Krystal at James Wood service department she held the wallet in safe place after I called an informed her of the situation and returned to me once I arrived in the afternoon to pick up my vehicle with all the cash (over $120.00) in the wallet, as well as all credit cards and ids. In addition, I had great service for my vehicle. Nothing but as win...win!
KRYSTAL GIPSON
7/31/2026
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
BOYD, TX
William R|2025 Chevrolet Silverado 1500
Confirmed Service Customer
7/29/2026
Bryan is a stand up guy! My favorite! Shawn is a close 2nd. Came in for a simple oil change and tire rotation. In and out quickly. The service department is one of the reasons I keep buying GM from James Wood.
BRYAN STANLEY
7/31/2026
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
DECATUR, TX
Rocco A|2024 Buick Envision
Confirmed Service Customer
7/29/2026
Best dealer to buy from and service from!
BRYAN STANLEY
7/31/2026
That’s awesome to hear! We’re so grateful for your trust and support. The team is always here for you, and we look forward to serving you again!
WEATHERFORD, TX
Conrad E|2022 Buick Enclave
Confirmed Service Customer
7/29/2026
Super service Bryan is the best couldn’t be happier.
BRYAN STANLEY
7/31/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
DECATUR, TX
Danny M|2024 Chevrolet Silverado 1500
Confirmed Service Customer
7/31/2026
Great service and friendly staff
BRYAN STANLEY
8/1/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at James Wood Chevrolet Buick GMC. We're glad to hear you found our staff was friendly. If you have any further questions, please give us a call. We're always happy to help!
ALVORD, TX
Alan R|2022 Chevrolet 1500 Silverado LTD
Confirmed Service Customer
7/31/2026
Customer service is excellent. Brought my truck to the body shop following an accident. The truck now looks like new. Not only was the damage repaired, but the entire exterior was polished to remove fine scratches and oxidation and the exterior trim and interior of the cab were detailed. That is service over and above expected.
SAMUEL LARA
8/1/2026
Hi, we're so glad that we were able to go above and beyond your expectations! Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
RHOME, TX
James E|2026 GMC Sierra 1500
Confirmed Service Customer
7/27/2026
it was a very bad experience, the service tech never called me for an update a single time, i finally had to get with a manager to update me. they kept my truck for 5 weeks with no rental until i asked the manager for one. The rental was given with zero gas in it, my wife barely made it to the gas station to fill it up. we then returned the rental with a full tank of gas (we shouldnt have) and my truck was empty when picked up despite having a full tank of deisel when it went in for service. this is literally the worst dealership service experienc i have ever had
DUSTAN HARBOUR
7/28/2026
It appears that the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours, as it helps us identify areas where we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
BRIDGEPORT, TX
CHRISTIANE M|2026 Chevrolet Silverado 3500 HD
Confirmed Sales Customer
7/27/2026
It was easy from start to finish!
DREW D
7/28/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at James Wood Chevrolet Buick GMC. If you have any further questions, please give us a call. We're always happy to help!
VALLEY VIEW, TX
RICHARD P|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
7/30/2026
Fair price on trade and fair price on the new vehicle. Had the vehicle ready when I arrived great all around service.
JOEL J
8/1/2026
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
DEL RIO, TX
Joe A|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
7/30/2026
Shawn always takes great care of us!
THOMAS HOOE
8/1/2026
Thank you for your kind words! We're thrilled to hear that our staff consistently provides you with excellent service. We’ll be sure to pass along your feedback to him. We truly appreciate your continued trust in our team and look forward to serving you again soon!
DECATUR, TX
Charles H|2017 Chevrolet 3500HD Silverado
Confirmed Service Customer
7/31/2026
James Wood has the best Service Department . It begins with advisers Brian Stanley and Shaun.
BRYAN STANLEY
8/1/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at James Wood Chevrolet Buick GMC. Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
SAGINAW, TX
Cindy H|2021 GMC 3500HD Sierra
Confirmed Service Customer
8/1/2026
Excellent job
THOMAS HOOE
8/3/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at James Wood Chevrolet Buick GMC. If you have any further questions, please give us a call. We're always happy to help!
DECATUR, TX
MICHAEL P|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
7/23/2026
Very friendly and accommodating staff, the process was quick and easy. I appreciate the fact it was quick and easy as the last new truck I bought was over 20 years ago back in 2002, (also a Silverado 1500) and from what I recall it was a more drawn-out process.
MATTHEW M
7/25/2026
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
WICHITA FALLS, TX
Patricia M|2024 GMC Terrain
Confirmed Service Customer
7/23/2026
We worked with Dustan Harbour and he was so nice and went out of his way to help. We were only in town for 1 business day and he knew that and did everything in his power to take care of us. I couldn't have been more pleased and more grateful to him and your whole team.
DUSTAN HARBOUR
7/25/2026
Thank you for sharing your positive experience! We're thrilled to hear that our staff provided excellent service. We truly appreciate your feedback and look forward to serving you again!
MONTGOMERY, TX
JAMES L|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
7/28/2026
Great Experience. My salesman was great as well as the finance manager
JOEL J
7/29/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at James Wood Chevrolet Buick GMC. Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
HASLET, TX
Ronald G|2025 GMC Canyon
Confirmed Service Customer
7/28/2026
Dasan made is easy, fast and keep me up to date on status, and gave me a clean truck back :-)
DASON HOWARD
7/29/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
RHOME, TX
Kelly E|2026 Buick Encore GX
Confirmed Service Customer
7/28/2026
My mom took my car in for me on 7/27. She kept raving about how smoothly everything went. They made sure to take car of my car, do the things it needed, and answered any questions. Thank you Dustan and all your service crew!
DUSTAN HARBOUR
7/29/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
MONTAGUE, TX
DENISE B|2026 Chevrolet Trailblazer
Confirmed Sales Customer
8/2/2026
Top shelf customer service and salesmanship. Saw vehicle on line. Called James Wood and spoke with Drew their Salesman. He was truthful and was easy to contact with any questions. When I went to see the vehicle to purchase, Drew encouraged me to drive the Trailblazer before the actual purchase. I appreciated that concern for my satisfaction. The vehicle had a full tank of gas and was ready when I arrived. The gentleman who helped finalize the paperwork was very professional and a pleasure to work with. I would rate my experience as 5 Star plus and look forward to serving my new Trailblazer there and would definitely return to purchase another vehicle. Thank you, James Wood for a wonderful car buying experience.
DREW D
8/4/2026
Congratulations on your new vehicle! We appreciate your feedback. Please don't hesitate to reach out to us if there's anything more we can do! Have a wonderful day.
BURNEYVILLE, OK
STEVEN B|2026 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
7/26/2026
Easy process friendly staff great service
CLAYTON C
7/28/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
DECATUR, TX
Donna D|2025 GMC Yukon
Confirmed Service Customer
7/26/2026
Great customer service!
BRYAN STANLEY
7/30/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
DECATUR, TX
BOBBY B|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
7/26/2026
I had a great experience with Wes at James Wood. I took an Audi home over the weekend, but after driving it, I realized it just wasn’t the right vehicle for me. I know changing my mind made the process a little more complicated, but Wes was incredibly patient, understanding, and helpful throughout everything. He worked with me to return the Audi and get me into my new 2026 Chevrolet Silverado Custom, which I’m very happy with. I truly appreciate how professionally he handled the entire situation and never made me feel pressured. I highly recommend asking for Wes!
WESLEY W
7/30/2026
Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
SAGINAW, TX
WILLIAM S|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
7/30/2026
very friendly and knowledgeable sales person- I will definitely use this dealership for my next purchase
DREW D
7/31/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
NEWARK, TX
John M|2026 GMC Sierra 1500
Confirmed Service Customer
7/30/2026
Customer service was great very nice lounge, I did purchase the truck there and my first oil change I was under the impression that the DEF tank would be topped off and it wasn’t other than that it was free on my first oil change so I do appreciate that
KRYSTAL GIPSON
7/31/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
PARADISE, TX
STEVEN L|2026 Buick Enclave
Confirmed Sales Customer
7/30/2026
People/staff were fantastic Thorough, fast, informative
ROCCO R
8/1/2026
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out. We’re always happy to assist!
HUTCHISON, KS
Ms. R|2024 Chevrolet Traverse
Confirmed Service Customer
8/3/2026
BRYAN STANLEY WAS VERY PROFESSIONAL IN THE GMC SERVICE DEPT
BRYAN STANLEY
8/5/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
DECATUR, TX
Janet B|2017 GMC Acadia Limited
Confirmed Service Customer
7/1/2026
THANKS FOR ALERTING ME THAT THE FRONT BREAKS NEEDED TO BE REPLACED.
KRYSTAL GIPSON
7/2/2026
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.
RUNAWAY BAY, TX
Patsy C|2019 GMC Yukon XL
Confirmed Service Customer
7/6/2026
was quick and very informative
THOMAS HOOE
7/7/2026
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
RUNAWAY BAY, TX
Carol L|2024 Chevrolet Trailblazer
Confirmed Service Customer
7/6/2026
It is the only dealership I use.
DUSTAN HARBOUR
7/7/2026
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
FT WORTH, TX
Elizabeth A|2026 Chevrolet Equinox
Confirmed Service Customer
7/10/2026
My salesman was awesome.
DASON HOWARD
7/11/2026
Thank you for your feedback! We're thrilled to hear that our staff made such a positive impression. We truly value your business and look forward to serving you again!
BOWIE, TX
SVEN A|2025 Chevrolet Silverado 3500 HD
Confirmed Sales Customer
7/10/2026
Lee was a great help, I would buy another truck there anytime
CHRISTOPHER C
7/11/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
BURLESON, TX
Ruben E|2021 Chevrolet 2500HD Silverado
Confirmed Service Customer
7/10/2026
Good service
KRYSTAL GIPSON
7/11/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
JACKSBORO, TX
RICHARD D|2026 GMC Sierra 1500
Confirmed Sales Customer
7/24/2026
We were very pleased with the buying process. Paul our salesman was fantastic! We will definitely shop here again.
PAUL P
7/26/2026
Thank you for sharing your positive experience! We're thrilled to hear that our staff provided excellent service. We truly appreciate your feedback and look forward to serving you again!
POOLVILLE, TX
TODD U|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
7/28/2026
Great customer service and had me in my truck in a timely manner.
MATTHEW M
7/29/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at James Wood Chevrolet Buick GMC. If you have any further questions, please give us a call. We're always happy to help!
ALEDO, TX
MARSHALL R|2026 Chevrolet Tahoe
Confirmed Sales Customer
8/3/2026
I would purchase a vehicle from Paul Anderson again! We have a brand new baby and he made sure everything was set and ready to go for us when we arrived at the dealership.
PAUL P
8/5/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at James Wood Chevrolet Buick GMC. Our staff is committed to providing each of our clients with the best automotive experience! Congratulations on your new vehicle, Marshall! If you have any further questions, please give us a call. We're always happy to help!
HEATH, TX
Jeffry S|2017 Chevrolet Tahoe
Confirmed Service Customer
8/1/2026
Everything always goes very smoothly at the service department. I am able to leave my vehicle without having to worry about anything. I appreciate that type of service.
KRYSTAL GIPSON
8/3/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at James Wood Chevrolet Buick GMC. If you have any further questions, please give us a call. We're always happy to help!
DECATUR, TX
Johnnie D|2023 Chevrolet Traverse
Confirmed Service Customer
8/1/2026
Excellent service, as always. Courteous, professional and timely.
KRYSTAL GIPSON
8/3/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at James Wood Chevrolet Buick GMC. Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
PERRIN, TX
STEVEN C|2026 Buick Enclave
Confirmed Sales Customer
8/4/2026
Our salesman was very personable, helpful, and knowledgeable. The experience was smooth and we did not have to wait forever like some dealerships. Highly recommend!
BILLY B
8/5/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at James Wood Chevrolet Buick GMC. Our staff is committed to providing each of our clients with the best automotive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
BOYD, TX
KRISTIN H|2026 Buick Envista
Confirmed Sales Customer
8/4/2026
Easy, streamlined, no hassle. I was nervous to buy a car by myself as a single lady, but they were up front and transparent about all the prices. Made it easy for me
JOEL J
8/6/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at James Wood Chevrolet Buick GMC. Reviews like this give us motivation and help us ensure we provide high-quality care. Congratulations on your new vehicle, Kristin! If you have any further questions, please give us a call. We're always happy to help!
WICHITA FALLS, TX
Douglas G|2021 Chevrolet 3500HD Silverado
Confirmed Service Customer
8/5/2026
Very good service Shawn does a excellent job
THOMAS HOOE
8/6/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
JUSTIN, TX
CARL P|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
8/5/2026
Jeff B was exceptionally professional. He was very patient and very transparent with everything.
DEREK D
8/6/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
FT WORTH, TX
Larry W|2025 Chevrolet Equinox
Confirmed Service Customer
8/5/2026
Good
DUSTAN HARBOUR
8/6/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
FORESTBURG, TX
ZACHARY L|2026 Chevrolet Trailblazer
Confirmed Sales Customer
8/3/2026
10/10 experience. Karen was so helpful!
KAREN K
8/5/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
HASLET, TX
JAMES K|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
8/3/2026
Drew Ward was friendly and very knowledgeable
DREW D
8/5/2026
cHello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at James Wood Chevrolet Buick GMC. Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
HASLET, TX
JOHNNY A|2024 Chevrolet Silverado 1500
Confirmed Sales Customer
8/3/2026
Made it easy
WESLEY W
8/5/2026
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
HENRIETTA, TX
Carlos U|2021 Chevrolet Tahoe
Confirmed Service Customer
8/3/2026
Always a great experience!!!
DASON HOWARD
8/5/2026
Hi, we are very happy we could provide you always with a great experience! If you have any further questions, please give us a call. We're always happy to help!
BOYD, TX
ROBIN M|2026 GMC Acadia
Confirmed Sales Customer
8/5/2026
I could not have asked for better customer service! My sales associate was amazing, with great communication and patience with all my questions and requests! Tyler walked me through the process of learning all the "bells and whistles" on my new vehicle and continues to help after my purchase!
JAMES J
8/6/2026
Thank you for highlighting the team members who helped make your experience a great one! We truly value your business and look forward to welcoming you again soon.
BRIDGEPORT, TX
Steve C|2022 Chevrolet 1500 Silverado LTD
Confirmed Service Customer
8/5/2026
In and out in < 1 hr. for oil change, tire rotation and free wash. Also no charge with my dealer provided maintenance program, cant beat that. Thanks Dustan.
DUSTAN HARBOUR
8/6/2026
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out. We’re always happy to assist!
PARADISE, TX
NAUDIA B|2026 GMC Terrain
Confirmed Sales Customer
8/8/2026
I worked with Tyler Glaros and he was amazing to work with! He made the process so smooth and went above and beyond by staying after hours to make sure I left in my new vehicle. Definitely recommend!!!
JAMES J
8/10/2026
Hi, we're so glad that we were able to go above and beyond your expectations! Our staff is committed to providing each of our clients with the best automotive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
WEATHERFORD, TX
Michael C|2025 Chevrolet Silverado 1500
Confirmed Service Customer
7/27/2026
Always a great experience and easy deal with always takes care of any problems we got.
DASON HOWARD
7/30/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
SPRINGTOWN, TX
RANDY B|2026 Chevrolet Trailblazer
Confirmed Sales Customer
8/4/2026
We always love dealing with Clay, and the entire staff.
CLAYTON C
8/6/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at James Wood Chevrolet Buick GMC. Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
DECATUR, TX
Art H|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
8/4/2026
Fast and friendly.
THOMAS HOOE
8/4/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
SPRINGTOWN, TX
KENNETH F|2026 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
8/4/2026
Mike was a great salesman and everyone was great to work with. Large inventory.
LYNN L
8/6/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
PANAMA CITY, FL
CAMERON C|2026 GMC Sierra 1500
Confirmed Sales Customer
8/6/2026
Drew was great. Informative and made me feel like he was there to help. 10/10
DREW D
8/7/2026
We appreciate your kind words and are glad our team was able to assist you. Providing knowledgeable and attentive service is important to us, and we’re happy to know that came through during your visit. Thanks again for your support!
DECATUR, TX
Horace E|2018 GMC 1500 Sierra
Confirmed Service Customer
8/6/2026
Very good care.
KRYSTAL GIPSON
8/7/2026
We appreciate your review and are happy to hear you enjoyed your experience with us. Thanks for choosing our dealership!
NEWARK, TX
BEVERLY R|2026 Buick Enclave
Confirmed Sales Customer
8/7/2026
Derek Ward was my salesman. He was very helpful and patient with all the questions I had. The whole process went very smoothly. Thank you for providing that type of service!
DEREK D
8/8/2026
Thank you for sharing your positive experience! We're thrilled to hear that our staff provided excellent service. We truly appreciate your feedback and look forward to serving you again!
DECATUR, TX
LOUIE L|2026 Chevrolet Tahoe
Confirmed Sales Customer
8/7/2026
Clay Estes at James Wood is the best salesman we have encountered in 30 years. His dedication, hard work and commitment to serving the customer is second to none.
CLAYTON C
8/8/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
AMARILLO, TX
Lynne T|2024 Chevrolet Tahoe
Confirmed Service Customer
8/3/2026
Dawson, was very mindful to contact me on a weekly basis with updates about my vehicle. It was a stressful time not having my vehicle so I certainly appreciated his calls.
DASON HOWARD
8/5/2026
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
CHICO, TX
CHRISTOPHER M|2026 GMC Sierra 1500
Confirmed Sales Customer
8/3/2026
Great
DEREK D
8/5/2026
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
VERNON, TX
Tim T|2025 GMC SIERRA 2500
Confirmed Service Customer
8/5/2026
However it did take a little longer than usual. Very pleased with everyone at James Wood.
KRYSTAL GIPSON
8/6/2026
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
SUNSET, TX
John M|2024 GMC Sierra 1500
Confirmed Service Customer
8/9/2026
As always, an excellent job. Dason Howard met me at the service bay and was immediately prepared to work on the vehicle. He knew what he was doing and what I needed. He always treats me well! The truck was ready by lunchtime and easy to pick up.
DASON HOWARD
8/11/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at James Wood Chevrolet Buick GMC. Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
DECATUR, TX
CONNIE M|2026 Buick Enclave
Confirmed Sales Customer
8/9/2026
Matt was a delight to work with. He is dedicated to his family and his job. He’s also very patient and had all the right answers to all our questions. We love our new Buick Enclave and can’t wait for our next road trip. Thank you Matt!!!!
MATTHEW M
8/11/2026
Congratulations on your new vehicle, Connie! Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
IOWA PARK, TX
Andy K|2024 GMC Sierra 1500
Confirmed Service Customer
8/10/2026
It’s always an easy process. I’m kept informed and comfortable while waiting.
DASON HOWARD
8/12/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at James Wood Chevrolet Buick GMC. Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
PERRIN, TX
JEREMIAH O|2026 GMC Sierra 3500 HD
Confirmed Sales Customer
8/10/2026
It was a good experience
MATTHEW M
8/12/2026
Hi, we are very happy we could provide you with a good experience! If you have any further questions, please give us a call. We're always happy to help!
COVE, AR
MOLLY K|2026 Chevrolet Traverse
Confirmed Sales Customer
8/5/2026
Excellent customer service
KAREN K
8/6/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
WHITNEY, TX
DANIEL B|2026 GMC Sierra 1500
Confirmed Sales Customer
8/7/2026
Nick was a delight to work with. Both times we came in, he had the truck we wanted up front, and looking great. He walked us through both vehicles and helped us find what we were looking for. Excellent customer service, no pressure, informed salesperson.
NICHOLAS N
8/8/2026
Thank you for sharing your positive experience! We're thrilled to hear that our staff provided excellent service. We truly appreciate your feedback and look forward to serving you again!
SOUTHLAKE, TX
JACKSON T|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
8/7/2026
Billy was our salesman and did an outstanding job. He was kind, knowledgeable, and make the process very easy.
BILLY B
8/8/2026
Thank you for sharing your positive experience! We're thrilled to hear that our staff provided outstanding service. We truly appreciate your feedback and look forward to serving you again!
DECATUR, TX
Richard L|2025 GMC SIERRA 1500
Confirmed Service Customer
8/7/2026
Called and scheduled an appointment for an oil change and service. Everything was done in a timely manner. Dason has always taken good care of me!
DASON HOWARD
8/8/2026
Thank you for your kind words! We’re thrilled to hear that our staff has earned your trust and continues to provide excellent service. We truly appreciate your continued support. If you ever need anything, we’re always here to help!
WATAUGA, TX
James R|2019 CHEVROLET SILVERADO 1500
Confirmed Service Customer
8/7/2026
Very good
DUSTAN HARBOUR
8/8/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
NEWARK, TX
GREGORY W|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
8/11/2026
Tony was awesome listening to my buying needs
ANTONIO A
8/12/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
POTTSBORO, TX
Mr. R|2026 GMC Acadia
Confirmed Service Customer
8/11/2026
Crystal got us right in, taking care of and back on the road. Great service thanks Crystal
KRYSTAL GIPSON
8/12/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
DECATUR, TX
Daniella L|2025 GMC Canyon
Confirmed Service Customer
8/11/2026
Shawn did a great job getting me in and out while maintaining great customer service
THOMAS HOOE
8/12/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
RHOME, TX
Robert R|2023 Chevrolet Trailblazer
Confirmed Service Customer
8/2/2026
As I am used with James Wood, they again did a marvelous job! Staff is excellent!
DASON HOWARD
8/4/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
AZLE, TX
Kurt D|2025 GMC Sierra 1500
Confirmed Service Customer
8/7/2026
Good service as alawys.
THOMAS HOOE
8/8/2026
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
RUNAWAY BAY, TX
KRISTINA T|2026 GMC Sierra 1500
Confirmed Sales Customer
8/11/2026
Everyone is always super friendly and helpful here.The staff is amazing and they make buying a vehicle pleasurable.I have purchased multiple trucks from this dealership and plan to come back when it's time for the next one.
CATHY C
8/12/2026
Thank you for your kind words! We truly appreciate your continued loyalty and are thrilled to hear that you've had a positive experience with our team. It's always a pleasure to assist you, and we look forward to serving you again in the future!
FORT WORTH, TX
COLBI B|2026 Chevrolet Tahoe
Confirmed Sales Customer
8/12/2026
I called Wesley Ward and he helped me find just what I wanted! Handled everything over the phone so all I had to do was come in to sign and pick up my new ride. It was the easiest car buying experience I’ve ever had!!
WESLEY W
8/14/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
COOLIDGE, TX
CHANDLER W|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
8/12/2026
Nick was fantastic and the signing process was simple
NICHOLAS N
8/14/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
PERRIN, TX
Richard S|2024 Chevrolet Silverado 1500
Confirmed Service Customer
8/12/2026
Good service
KRYSTAL GIPSON
8/14/2026
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
AZLE, TX
Charles O|2016 Chevrolet 2500HD Silverado
Confirmed Service Customer
8/13/2026
The service at James Wood Motors continues to be excellent. This is why I continue to take my Silverado Truck to them for any and all of the service that is needed. Also, they are nice people to deal with.
KRYSTAL GIPSON
8/15/2026
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We're looking forward to your next visit.
ALVORD, TX
John G|2023 Chevrolet Tahoe
Confirmed Service Customer
8/15/2026
Quick turnaround!
KASON EDWARDS
8/16/2026
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
AURORA, TX
Librado L|2025 Chevrolet Trax
Confirmed Service Customer
8/6/2026
The issue with the Chevy Trax was diagnosed and therefore addressed.
BRYAN STANLEY
8/7/2026
We're glad everything was completed quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!
PARADISE, TX
Leland G|2025 Chevrolet Colorado
Confirmed Service Customer
8/11/2026
My problem was fixed right the first time in a timely manner
BRYAN STANLEY
8/12/2026
Hello, we're glad we could help! Our team strives to deliver an excellent experience, and we're happy to hear that was the case during your visit. If you have any further needs or questions, please don't hesitate to reach out!
SPRINGTOWN, TX
Dwight A|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
8/13/2026
The oil change and tire rotation went like it was supposed to. I made the appointment, dropped off my Truck, the job was completed. Brian Stanley called me when it was ready and I picked it up. I always appreciate the wash job. Very nice!
BRYAN STANLEY
8/15/2026
Hello, thank you for sharing your positive experience. If you're ever in need of more help, please let us know!
DECATUR, TX
Pamela B|2026 Buick Encore GX
Confirmed Service Customer
8/13/2026
Very friendly personnel, comfortable seating, clean, was a very nice experience.
KASON EDWARDS
8/15/2026
Hello, thank you for sharing your positive experience. If you're ever in need of more help, please let us know!
DECATUR, TX
Mr. A|2020 Chevrolet Malibu
Confirmed Service Customer
8/13/2026
I’ve noticed that service for an oil change is usually fairly quick, often within an hour or so, when you schedule your appointment at 7 a.m. Sometimes, if it's midday, you might wait up to three hours. The price for an oil change at James Wood isn’t cheap and can easily exceed $100. Overall, it’s still a good experience. They offer A/C, coffee, snacks, and drinks in the waiting room. 4 stars.
KRYSTAL GIPSON
8/15/2026
Thank you for the feedback. We appreciate hearing your comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
DECATUR, TX
Linda D|2017 Buick Encore
Confirmed Service Customer
8/14/2026
Everything was great
DASON HOWARD
8/16/2026
Hi there, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
PONDER, TX
Mr. P|2023 Chevrolet Silverado 3500 HD
Confirmed Service Customer
8/14/2026
Once Again, the staff at the repair center are FANTASTIC!!!!!!!! I have an oil change once a month and the staff there exceeds my expectations EVERY time!!!!!
DASON HOWARD
8/16/2026
Hi, we appreciate your positive review about your recent experience with us! Thank you again for letting our team know how we did. We look forward to helping again in the future. Take care!
BOYD, TX
BRANDY H|2026 Buick Encore GX
Confirmed Sales Customer
8/17/2026
Very friendly and helpful
JOEL J
8/19/2026
Thank you for your feedback! We are glad to hear that our staff was able to help you. We appreciate having such dedicated team members on board. If you have any more comments or need further assistance, feel free to reach out!
RINGGOLD, TX
James P|2026 GMC Sierra 2500 HD
Confirmed Service Customer
8/12/2026
Took too long
BRYAN STANLEY
8/14/2026
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
GRAPEVINE, TX
STEVEN B|2026 GMC Canyon
Confirmed Sales Customer
8/19/2026
Arrived on a Friday night 530pm. Left with the vehicle at 9pm. If I did it again I would pick up on Saturday. More time for sales rep to explain all the mechanics and options.
DREW D
8/20/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
JUSTIN, TX
Marianna P|2026 Chevrolet Trailblazer
Confirmed Service Customer
8/19/2026
Promote and courteous! I can count on James Wood Service Department to provide excellent service. The waiting area is clean and comfortable. The people are very nice. Always a pleasure to come in.
KASON EDWARDS
8/20/2026
Wow, we're glad you had such a wonderful experience with us! Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
CHICO, TX
Richard A|2022 Chevrolet Colorado
Confirmed Service Customer
8/19/2026
Always have no problems when I bring my vehicles in for maintenance. Bryan always takes care of everything that I requested.
BRYAN STANLEY
8/20/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
BRIDGEPORT, TX
Richard T|2021 GMC 1500 Sierra
Confirmed Service Customer
8/19/2026
Always a good experience there. Short wait times and a very clean facility.
BRYAN STANLEY
8/20/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at James Wood Chevrolet Buick GMC. If you have any further questions, please give us a call. We're always happy to help!
SAGINAW, TX
JOHNNY M|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
8/19/2026
Landon was great the best vehicle buying experience in my 50 years
LANDON L
8/20/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at James Wood Chevrolet Buick GMC. Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
FORT WORTH, TX
John O|2023 Chevrolet Traverse
Confirmed Service Customer
8/19/2026
Fast and dependable
DASON HOWARD
8/20/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at James Wood Chevrolet Buick GMC. If you have any further questions, please give us a call. We're always happy to help!
AZLE, TX
John J|2024 GMC Sierra 1500
Confirmed Service Customer
8/8/2026
The friendliest, most professional dealership I’ve used. From sales through service a great experience
DASON HOWARD
8/10/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at James Wood Chevrolet Buick GMC. Reviews like this give us motivation and help us ensure we provide high-quality care. If you have any further questions, please give us a call. We're always happy to help!
COLLEYVILLE, TX
Kenneth R|2025 Chevrolet Silverado 2500 HD
Confirmed Service Customer
8/9/2026
They where very caring but gave off vibes that we where numbers and not people
BRYAN STANLEY
8/11/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
RHOME, TX
ARMANDO G|2026 GMC Sierra 1500
Confirmed Sales Customer
8/17/2026
Estuvo bien la attention como cliente
ANTONIO A
8/19/2026
Estamos dedicados a brindar un servicio al cliente de calidad en todas las áreas de nuestro concesionario. ¡Gracias por tomar el tiempo de notar esos esfuerzos y por dejar una evaluacion tan increíble!
ALVARADO, TX
John H|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
8/17/2026
Went in to get RPO UF3 added to my 2500. Dason stayed after GM to get it done. Finished the next day around 9 or 10.
DASON HOWARD
8/19/2026
Thank you for sharing your experience with us! We're delighted to hear that you had a positive visit. Your support means a lot to our team, and we look forward to assisting you again whenever you need us.
LAKE DALLAS, TX
ROBERT L|2026 GMC Yukon
Confirmed Sales Customer
8/19/2026
Very smooth transaction.
CLAYTON C
8/20/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at James Wood Chevrolet Buick GMC. If you have any further questions, please give us a call. We're always happy to help!
HASLET, TX
Thomas O|2024 GMC Sierra 1500
Confirmed Service Customer
8/19/2026
I had showed up at the incorrect time for my service appointment and Krystal dug into trying to get me in and she made an accommodation for me , service was completed in a timely manner and was a professional experience
KRYSTAL GIPSON
8/20/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
KRUM, TX
DEBRA C|2026 GMC Sierra 1500
Confirmed Sales Customer
8/19/2026
Very easy and great salesman
ROCCO R
8/20/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at James Wood Chevrolet Buick GMC. If you have any further questions, please give us a call. We're always happy to help!
SANGER, TX
BARRY W|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
8/19/2026
Good
LANDON L
8/20/2026
Hi, your feedback and high star rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help!
HOLLIDAY, TX
Alan B|2025 GMC Sierra 1500
Confirmed Service Customer
8/11/2026
Our service writer, Bryan was very professional and had a wealth of knowledge. The waiting area was clean and comfortable. Overall, we felt as if James Wood really cared about us.
BRYAN STANLEY
8/12/2026
Thank you for your feedback! We strive to ensure all our clients have a comfortable and stress-free experience with us. We appreciate you taking the time to share your thoughts and are thrilled to know how we did. We look forward to assisting you again in the future. Take care!
ARLINGTON, TX
Mike H|2026 Chevrolet Silverado 1500
Confirmed Service Customer
8/11/2026
The Service team at James Wood Chevrolet was professional, polite and did a good job of servicing my vehicle.
BRYAN STANLEY
8/12/2026
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
DECATUR, TX
MELISSA H|2026 Buick Envista
Confirmed Sales Customer
8/11/2026
Had great seamless communication with Landon and with Dane the finance manager. Appreciated the professionalism and great communication and service
LANDON L
8/12/2026
Thank you for highlighting the team members who helped make your experience a great one! We truly value your business and look forward to welcoming you again soon.
AZLE, TX
ISAAC R|2026 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
8/17/2026
Respectful and honest
MATTHEW M
8/19/2026
We take immense pride in delivering outstanding service, and your review motivates us to keep raising the bar. Thank you for choosing us!
FORT WORTH, TX
Michael L|2018 Chevrolet 2500HD Silverado
Confirmed Service Customer
8/18/2026
Service team was fabulous.
THOMAS HOOE
8/19/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
PARADISE, TX
Eldon W|2023 GMC Acadia
Confirmed Service Customer
8/18/2026
I needed help and the team at James Woods came through as they seem to do in the crises always.
DUSTAN HARBOUR
8/19/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
AZLE, TX
RANDALL G|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
8/18/2026
Our salesman Rocco with excellent he worked very hard bringing different cars for us to demo. We were very pleased with the way he treated us and took care of us. The finance manager was also very kind and courteous and explained the things that he was trying to tell us in great detail so we understood completely.
ROCCO R
8/19/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
NOCONA, TX
DAVID J|2026 GMC Sierra 1500
Confirmed Sales Customer
8/21/2026
Clay Estes was excellent! Extremely helpful and guided me to the perfect vehicle for me.
CLAYTON C
8/22/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
AZLE, TX
CHRISTOPHER L|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
8/15/2026
Rocco was extremely helpful and made my buying experience A+. From the initial conversation to the handing over the keys I felt like family, he even came in during his day off because it worked for my schedule. I would highly recommend to anyone.
ROCCO R
8/16/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
FULSHEAR, TX
Shirley B|2015 GMC Yukon
Confirmed Service Customer
8/15/2026
great service
BRYAN STANLEY
8/16/2026
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
BOWIE, TX
Enrique V|2026 GMC Sierra 1500
Confirmed Service Customer
8/15/2026
Krystal has been great. Gave me info about software glitch that is process of being repaired.
KRYSTAL GIPSON
8/16/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
RHOME, TX
JEFFREY B|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
8/15/2026
Paul Anderson was extremely helpful. I appreciate his no pressure but helpful service. I highly recommend him,
PAUL P
8/16/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
GRAPEVINE, TX
Stephanie O|2023 GMC Yukon
Confirmed Service Customer
8/21/2026
My appointment that I booked a week in advance was at 9:30. I arrived at 9:20AM and my car for an oil change and tire rotation was not ready until 11:30AM.
DUSTAN HARBOUR
8/22/2026
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
HASLET, TX
John E|2026 Chevrolet Trailblazer
Confirmed Service Customer
8/17/2026
I hope always had great and positive experience at the dealership is great!
THOMAS HOOE
8/19/2026
Thank you for sharing your experience with us! We're delighted to hear that you had a positive visit. Your support means a lot to our team, and we look forward to assisting you again whenever you need us.
DECATUR, TX
Brett G|2026 GMC Sierra 1500
Confirmed Service Customer
8/17/2026
Friendly and professional.
KRYSTAL GIPSON
8/19/2026
We appreciate your kind words and are glad our team was able to assist you. Providing knowledgeable and attentive service is important to us, and we're happy to know that came through during your visit. Thanks again for your support!
SPRINGTOWN, TX
JIMMY H|2026 GMC Yukon XL 1500
Confirmed Sales Customer
8/17/2026
Matt was excellent to work with. He was super knowledgeable and able to answer all of our concerns and questions. Go see Matt if you want a great deal on a beautiful new Yukon, like mine.
DEREK D
8/19/2026
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review!
JUSTIN, TX
PEGGY A|2026 GMC Terrain
Confirmed Sales Customer
8/3/2026
It was the best
RANDY R
8/5/2026
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at James Wood Chevrolet Buick GMC. If you have any further questions, please give us a call. We're always happy to help!
KERENS, TX
CURTIS G|2026 GMC Sierra 1500
Confirmed Sales Customer
8/3/2026
5th vehicle purchased and same great service
NICHOLAS N
8/5/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
FLOWER MOUND, TX
JAMES H|2026 GMC HUMMER EV SUV
Confirmed Sales Customer
8/3/2026
Jeff always takes good carevof me..
JEFFREY J
8/5/2026
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
FORT WORTH, TX
Daniel K|2023 Chevrolet Silverado 1500
Confirmed Service Customer
8/21/2026
I made an appointment online to have my oil changed. I was assigned a Service Representative ("Rep"). He was not in the service area when I arrived. Another Rep asked me who I was waiting for. He called for my assigned Rep over the intercom. I stood there for 10 minutes or more. My assigned Rep never showed. Finally, the other Rep asked me why I was there. He said he would take care of it. After about 15 minutes in the waiting room my assigned Rep came in to confirm what I wanted done on my truck. After that, I never saw him again. After a long wait in the waiting room I looked up and saw my truck parked outside of the waiting room. Nobody ever came to tell me my truck was ready. I went outside and confirmed it was my truck. I walked back inside and a third Rep said he was getting my paperwork ready. When I made the appointment online it said that the oil change was about $75 or $80. I wound up paying $116. Apparently when you post prices on your website you leave out labor and environmental/supplies fees. I had such a bad experience with James Wood when I bought my truck. I'll never buy another vehicle from you. I live in Amarillo and work in Decatur. Autonation in Amarillo has a good service department. I've dealt with your service department several times before. At best it is mediocre. I would not recommend James Wood Motors to anyone.
KASON EDWARDS
8/22/2026
It appears that the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours, as it helps us identify areas where we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
AMARILLO, TX
Bill K|2024 Chevrolet Corvette Stingray
Confirmed Service Customer
8/21/2026
After a little confusion over what the car was in the service department for, the recall service went quite well. Dustin, the service advisor handled the situation well.
DUSTAN HARBOUR
8/22/2026
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
ROANOKE, TX
PAUL S|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
8/21/2026
Dane and Clay were awesome.
CLAYTON C
8/22/2026
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
BRIDGEPORT, TX
Anthony N|2026 Chevrolet Silverado 1500
Confirmed Service Customer
8/21/2026
I felt like family walking in and my sales person Steve and Manger Jeff went above and beyond to make me feel that way.
KRYSTAL GIPSON
8/22/2026
Hi, we're so glad that we were able to go above and beyond your expectations! Our staff is committed to providing each of our clients with the best automotive experience! Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
ROANOKE, TX
Fabio L|2019 GMC 2500HD Sierra
Confirmed Service Customer
8/21/2026
Crystal is a great service representative, very professional.
KRYSTAL GIPSON
8/22/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
DECATUR, TX
JASON E|2026 GMC Sierra 1500
Confirmed Sales Customer
8/13/2026
No pressure sales. Let me think during the purchase.
ROCCO R
8/15/2026
Thank you for the feedback. We appreciate hearing your comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
DALWORTHINGTON GARDENS, TX
KENT M|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
8/14/2026
Went very well and was what was negotiated. No added pressure for additional services or equipment.
JOEL J
8/16/2026
We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing James Wood Chevrolet Buick GMC and we hope to see you again soon!
BRIDGEPORT, TX
Maria B|2020 Chevrolet Trax
Confirmed Service Customer
8/14/2026
Excelente como siempre
DUSTAN HARBOUR
8/16/2026
Estamos dedicados a brindar un servicio al cliente de calidad en todas las áreas de nuestro concesionario. ¡Gracias por tomar el tiempo de notar esos esfuerzos y por dejar una evaluacion tan increíble!
NEWARK, TX
Leo Z|2021 GMC 1500 Sierra
Confirmed Service Customer
8/14/2026
Your service department always excels in taking care of things.
KRYSTAL GIPSON
8/16/2026
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
DECATUR, TX
LAURA S|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
8/14/2026
Great experience. Need a new vehicle, ask for Joel!
JOEL J
8/16/2026
Hi there, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. We sincerely value your business and look forward to your next visit. Take care!
HASLET, TX
Bobbie L|2020 Chevrolet Traverse
Confirmed Service Customer
8/21/2026
Shawn is a pleasure to work with as well as ladies who check you out.
THOMAS HOOE
8/22/2026
Our team is committed to providing every client with an excellent automotive experience. Thank you for recognizing the staff who made yours a great one! If you have any further questions, please give us a call. We're always happy to help!
JUSTIN, TX
Stephen N|2023 Buick Envision
Confirmed Service Customer
8/22/2026
Had the car serviced then had a engine light come on took back up there evidently when y’all service it the mechanic forgot to put the radiator cap back on after he topped off the coolant and it blow all the coolant out
KRYSTAL GIPSON
8/23/2026
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
DECATUR, TX
CALVIN S|2026 Buick Envision
Confirmed Sales Customer
8/23/2026
Tony was excellent. He did not pressure us to make a purchase. He stayed in contact with us during the entire process. We will highly recommend Tony to others.
ANTONIO A
8/25/2026
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for your positive experience. Have a great day!
DECATUR, TX
JONATHAN D|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
7/29/2026
Derek is the man!
DEREK D
7/31/2026
Thank you for your feedback! We're thrilled to hear that our staff made such a positive impression. We truly value your business and look forward to serving you again!
HASLET, TX
Karl M|2023 Chevrolet Silverado 1500
Confirmed Service Customer
7/29/2026
Great service as always by Bryan Stanley and rest of service department staff
BRYAN STANLEY
7/31/2026
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
FT WORTH, TX
Alvin D|2025 GMC Sierra 2500 HD
Confirmed Service Customer
7/29/2026
Very professional and quick service. Would highly recommend.
BRYAN STANLEY
7/31/2026
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out. We’re always happy to assist!
WEATHERFORD, TX
Kenneth P|2011 Chevrolet Avalanche
Confirmed Service Customer
7/29/2026
You gave me one price and came to pay and it was different so yeah kinda crappy on yall
KRYSTAL GIPSON
7/31/2026
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
DECATUR, TX